• Title/Summary/Keyword: Satisfaction measurement

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Value Orientation, Decision Making Style and family life Satisfaction -from the wives living in seoul- (가치상향 의사결정 樣式 및 가족생활 만족 -서울시 주부를 중심으로-)

  • 임정빈;문숙재
    • Journal of Families and Better Life
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    • v.6 no.1
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    • pp.149-166
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    • 1988
  • The present study was initiated under the hypotheses that value orientation of wives is closely related to their decision making style in home management and that family life satisfaction of wives varies according to their decision making style. To test the hypotheses the following procedures were undertaken; (1) developing measurement instruments for value orientation, decision making style, and family life satisfaction; (2) finding value orientation of wives, their decision making style, and their family life satisfaction by applying the measurement instruments; (3) finding the variables highly affecting value orientation, decision making style and family life satisfaction ; and (4) finding the causal mechanism among value orientation, decision making style, and family life satisfaction. In conclusion , preferences of wives for humanism in value orientation were expected to lead decision making style to person -oriented rater than task-oriented style and , furthermore, to result in higher family life satisfaction.

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Variables Affecting End-User Satisfaction in Application Market (최종사용자 만족도 구성요인에 대한 연구 : 어플리케이션 마켓을 중심으로)

  • Kim, Hyun-Mo;Park, Jae-Hong;Lee, Sang-Chul;Suh, Yung-Ho
    • Journal of Korean Society for Quality Management
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    • v.40 no.2
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    • pp.211-218
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    • 2012
  • Over the last two decades, many information system researchers have developed the variables of information system using the measurement of user satisfaction. In context, this research developed the measurement of user satisfaction in smartphone application market and compared the difference of user satisfaction factors between Adroid market and App store. The results indicated that satisfaction of App store was more than that of Adroid market. The information system and customer-oriented factors of App store were higher than that of Adroid market.

Factor Structure, Validity and Reliability of The Teacher Satisfaction Scale (TSS) In Distance-Learning During Covid-19 Crisis: Invariance Across Some Teachers' Characteristics

  • Almaleki, Deyab A.;Bushnaq, Afrah A.;Altayyari, Basmah A.;Alshumrani, Amenah N.;Aloufi, Ebtesam H.;Alharshan, Najah A.;Almarwani, Ashwaq D.;Al-yami, Abeer A.;Alotaibi, Abeer A.;Alhazmi, Nada A.;Al-Boqami, Haya R.;ALhasani, Tahani N.
    • International Journal of Computer Science & Network Security
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    • v.21 no.7
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    • pp.17-34
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    • 2021
  • This study aimed to examine the Factor Structure of the teacher satisfaction scale (TSS) with distance education during the Covid-19 pandemic, as well as affirming the (Factorial Invariance) according to gender variable. It also aimed at identifying the degree of satisfaction according to some demographic variables of the sample. The study population consisted of all teachers in public education and faculty members in higher education in the Kingdom of Saudi Arabia. The (TSS) was applied to a random sample representing the study population consisting of (2399) respondents. The results of the study showed that the scale consists of five main factors, with a reliability value of (0.94). The scale also showed a high degree of construct validity through fit indices of the confirmatory factor analysis. The results have shown a gradual consistency of the measure's invariance that reaches the third level (Scalar-invariance) of the Measurement Invariance across the gender variable. The results also showed that the average response of the study sample on the scale reached (3.74) with a degree of satisfaction, as there are no statistically significant differences between the averages of the study sample responses with respect to the gender variable. While there were statistically significant differences in the averages with respect to the variable of the educational level in favor of the middle school and statistically significant differences in the averages attributed to the years of experience variable in favor of those whose experience is less than (5) years.

A Study on Alteration Behavior by High School Girl Students' Satisfaction for School Uniforms (여고생의 교복 만족도에 따른 교복 변형 행동에 관한 연구)

  • Ryu, Sin-A;Park, Kil-Soon;Kim, Ho-Kyung
    • Journal of the Korean Society of Clothing and Textiles
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    • v.35 no.4
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    • pp.442-454
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    • 2011
  • This study analyzed the present uniform satisfaction, uniform satisfaction followed by physical satisfaction, attitude for uniform, purchase attitude for uniform, satisfaction for design, preference for design, and attitude for uniform alteration behavior by distributing questionnaires to high school girl students in Daejeon City. The results of the study are as follows. The study distributed questionnaires to 319 high school girl students in Daejeon City and analyzed the satisfaction factors for their uniforms. As the result, this study induced four factors. The average value of each factor appeared in order of symbolic satisfaction, management satisfaction, activity satisfaction, and aesthetic satisfaction to show that high school girl students were the most dissatisfactory in aesthetic satisfaction. When the study examined the realities of uniform alteration, it showed that 71.2% of them altered their uniforms. In the alteration of a jacket and a skirt, they altered their jackets shortly and tightly in the mass in the order of: waist measurement, jacket length, breast width, shoulder width, and girth of the chest in a jacket. For a skirt, they altered their skirts tightly as a jacket in the order of: skirt length, waist measurement, and the girth of hip.

A Study on the Influence of uCRM of Bank on the Customer Satisfaction Measurement (은행의 uCRM이 고객만족도에 미치는 영향)

  • Kang, Suk-Tae;Yang, Hae-Sool
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.8 no.6
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    • pp.1583-1589
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    • 2007
  • This paper analyzes how CRM Service under the ubiquitous circumstances will affect the customer satisfaction by collecting and analyzing the related data and conditions and also analyzes the relation among the variables by using the measurement and analysis tools through Customer Satisfaction Measurement, Customer Reaction Encouragement Model and Technology Acceptance Model. Through this study the author analyzes how the customer management with uCRM will have an influence on the satisfaction and attitude of customer in order to contribute to an efficient customer management method of a financing institution.

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A Comparison Analysis of Effects of System Factor on Satisfaction in Service Sectors (서비스 분야에서 시스템 요소가 만족도에 미치는 영향의 비교 분석)

  • Kim, Chong-Su
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.34 no.1
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    • pp.80-89
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    • 2011
  • In service science, it is critical to measure service satisfaction for innovating service processes, which is challenging for service sectors oriented to the usage of IT systems. For that purpose, in this study, a model based on the technology acceptance model and satisfaction measurement model is proposed. The model is empirically tested using data sets from a public service sector (G2B) and a private service sector (internet banking). The purpose of this study is to identify factors which affect the service satisfaction. The result shows that a public service sector is less sensitive to the IT systems on which its services are operated, and that the attitude factor strongly affects the service satisfaction in both sectors.

Analysis of Studies on Job Satisfaction among Korean Nurses (간호사의 직무만족에 관한 논문 분석)

  • Ahn, Sung-Hee
    • Journal of Korean Academy of Nursing Administration
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    • v.6 no.3
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    • pp.319-331
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    • 2000
  • The purpose of this study was to identify patterns of and trends in studies of job satisfaction among Korean nurses as selected from master theses whose research had covered studies from the period $1972{\sim}1997$. These studies were analyzed for publication date, research design, theoretical framework, research questions, and research hypotheses, subjects, sampling methods, measurement tools, statistical analyses, job satisfaction-related variables, and suggestions for further research. The findings of the analysis were as follows: 1) The number of studies on the subjects of job satisfaction has increased enormously since the 1980s. 2) In research design, 73.8% of the studies involved correlation research. 3) Conceptual frameworks, research questions, and hypotheses were not involved in 88.8%, 76.3%, and 68.% of the studies respectively. 4) With respect to subjects, 53.7% involved head nurses, charge nurses, and staff nurses. 5) As sampling methodology, questionnaires were employed in all the studies. 6) Measurement instruments developed by Slavitts et al.(1978) and Stamps et al.(1978) were used in 27 studies and 24 studies, respectively. 7) For the statistical analysis, ANOVA(30.7%), t-test(23.7%), and correlation(23.7%) were used. 8) The number of job satisfaction-related variables were eight items and 36 sub-concepts. 37.5%(30 studies) employed applied variables related to organizational characteristics. 9) 93.7% of the studies made suggestions for further research. On the basis of the above findings, the following recommendations were made: 1) Qualitative research should be performed to identify variables related to job satisfaction. 2) Research on developing interventions is needed to elevate job satisfaction. 3) Development of measurement tools is needed to evaluate the job satisfaction of Korean nurses. 4) Correlation studies are needed to identify the relationship between job satisfaction of nurses and outcomes to patients.

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A Necessity of Measurement Customer Satisfaction to NSO Products for Enhancing Quality

  • Choi, Kyung-Ho
    • Journal of the Korean Data and Information Science Society
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    • v.16 no.4
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    • pp.781-790
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    • 2005
  • Nowaday, statistical data with coherence, accuracy and timeliness are necessary to government, company and research center for decision making or research. In other words, the importance of statistical data quality is steadily increasing. Thus, in this paper, we suggest necessity of measuring customer satisfaction with NSO products for enhancing quality. And we construct measurement scale for measuring customer satisfaction based on the statistical quality indicators. Also we advise use of structural equation model in relation analysis for statistic quality elevation.

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Marital Relations: A Crithical Review and Development of Measurement (결혼만족도 연구와 척도의 고찰을 통한 새로운 연구 방향과 척도의 모색)

  • 정현숙
    • Journal of the Korean Home Economics Association
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    • v.35 no.1
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    • pp.191-204
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    • 1997
  • Reserarch on marital satisfaction adjustment or quality has been one of the most frequently studies area of the investigation in the family field. Yet there has been many problems with the theory and empirical work in this area especially in the area of definitional ambiguity problems of dimensionality level of analysis and problems of measurement. This article is a critical review of this work including both theoretical and empirical problems that typically have occured with the previous research Also a section on suggested modifications for future research in this area and a section of suggestion of new marital satisfaction measurement are included.

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The Development of a Measurement Tool for Educational Satisfaction of Sport Ethics Program (스포츠윤리교육 프로그램의 교육만족도 측정도구 개발)

  • Choi, You-Lee
    • Journal of Digital Convergence
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    • v.16 no.8
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    • pp.381-391
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    • 2018
  • The purpose of this study was to develop a measurement tool for education satisfaction of sport ethics program and to verify its validity. To achieve this goal, 3 steps of experimental processes were carried out. In the first step, the pilot questionnaires was created on the basis of previous researches regarding sport ethics education, education satisfaction, and response assessment. In the second process, as a pilot survey step, construct validity was obtained through exploratory factor analysis and confirmatory factor analysis of the measure constructed by the first process. In the third process, as a main survey step, external validity was obtained through difference verification, then questionnaires were constructed based on the analyzed contents. As a result of these steps, a measurement tool for educational satisfaction of sport ethics program composed of 17 questionnaires was developed. It consists of education contents (6), instructor competency (5), and education effect (6).