Browse > Article
http://dx.doi.org/10.7469/JKSQM.2012.40.2.211

Variables Affecting End-User Satisfaction in Application Market  

Kim, Hyun-Mo (School of Management, Kyung Hee University)
Park, Jae-Hong (School of Management, Kyung Hee University)
Lee, Sang-Chul (Dept. of Business Administration, Korea Christian University)
Suh, Yung-Ho (School of Management, Kyung Hee University)
Publication Information
Journal of Korean Society for Quality Management / v.40, no.2, 2012 , pp. 211-218 More about this Journal
Abstract
Over the last two decades, many information system researchers have developed the variables of information system using the measurement of user satisfaction. In context, this research developed the measurement of user satisfaction in smartphone application market and compared the difference of user satisfaction factors between Adroid market and App store. The results indicated that satisfaction of App store was more than that of Adroid market. The information system and customer-oriented factors of App store were higher than that of Adroid market.
Keywords
End User Satisfaction; Application Market; IS Satisfaction; Customer-Oriented;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 김계수(2010), "AMOS 18.0 구조방정식 무형분석", 하나래아카데미
2 김계수(2001), "고객지향적인 서비스운영활동이 고객 만족에 미치는 영향에 관한 연구", 품질경영학회지, 29권, 2호, pp. 76-92.
3 김계수, 박형권(2000), "서비스 품질요인이 고객만족에 미치는 영향에 관한 연구", 품질경영학회지, 28권, 3호, pp. 31-43.   과학기술학회마을
4 김규호(2011), "스마트디바이스의 정의와 생태계, 시사점", Guest Article, 7권, pp. 55-63.
5 김상철, 이현수(2002), "의료기관의 서비스 지향성, 종업원 직무만족, 고객지향성이 경영성과에 미치는 영 향", 품질경영학회지, 30권, 2호, pp. 11-25.   과학기술학회마을
6 김종대(2009), "모바일 시장에 부는 기회의 바람, 앱스토어", LG Business Insight, 8권, 19호, pp. 17-35.
7 곽진민(2010), "앱스토어 도입과 모바일 서비스의 진화", KT경제경영연구소
8 배재권, 정화민(2008), "스마트폰의 기능적 속성이 채택 결정요인에 미치는 영향", e-비즈니스연구, 9권, 4호, pp. 337-361.
9 임언석, 김자원, 한영(2009), "통신사업자의 애플리케이션 스토어 활용 전략", KT경제경영연구소
10 와이즈인포(2009), "스마트폰 시장 기술 및 연관산업 동향 리포트", Mobile Info
11 한국인터넷진흥원(2011), "2011년 상반기 스마트폰 이용실태조사"
12 한국정보통신산업협회(2004), "미국에서 보급되는 스마트폰과 모바일 미들웨어"
13 Abdinnour-Helm, S. F., Chaparro, B. S. and Farmer, S. M.(2005), "Using the End-User Computing Satisfaction(EUCS) Instrument to Mesure Satisfaction with a Web Site", Decision Sciences, Vol. 36, No. 2, pp. 341-364.   DOI
14 Bailey, J. E. and Pearson, S. W.(1983), "Development of a Toll for Measuring and Analyzing Computer User Satisfaction", Management Science, Vol. 29. No. 5, pp. 530-545.   DOI   ScienceOn
15 Churchill, G. A., Jr.(1979), "A Paradigm for Developing Better Measures of Marketing Constructs", Journal of Marketing Research, Vol. 16, No. 1, pp. 64-73.   DOI   ScienceOn
16 Conrath, D. W. and Mignen, O. P.(1990), "What is being done to measure user satisfaction with EDP/MIS?", Information & Mnagement, Vol. 19, No. 1, pp. 7-19.   DOI
17 Gallagher, C. A.(1974), "Perceptios of the value of a Management Information System", Academy of Management Journal, Vol. 17, No. 1, pp. 46-55.   DOI   ScienceOn
18 Davis, F. D.(1989), "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology", MIS Quarterly, Vol. 13, No. 3, pp. 318-340.
19 Spriensma, G. J.(2012), "The impact of app discounts and the impact of being a featured app", Distimo Publicatio
20 Doll, W. J. and Torkzadeh, G.(1988), "The Measurement of End-User Computing Satisfaction", MIS Quarterly, Vol 12, No. 2, pp. 258-274.
21 Gartner. D. F.(2011), "Market Share Analysis: Mobile Devices, Worldwide, 1Q11", from http://www.gartner.com
22 Jenkins, A. M. and Ricketts, J.(1985), "The Development of an MIS Satisfaction Questionnaire: An Instrument for Evaluating User Satisfaction with Turnkey Decision Support Systems", Indiana University, Unpublished working paper.
23 Kelley, S. W.(1994), "Developing Customer Orientation Among Service Employees", Journal of the Academy of Marketing Science, Vol. 20, No. 1, 1992, pp. 27-36.   DOI
24 Larcker, D. F. and Lessig, V. P.(1980), "Perceived Usefulness of Information: A Psychometric Examination", Decision Sciences, Vol. 11, No. 1, pp. 121-134.   DOI
25 Levitt, T.(1980), "Marketing Success through Differentiation-of Anything", Harvard Business Review, January-Feburuary, pp. 83-91.
26 Mahmood, M. A., Burn, J. M., Gemoets, L. A. and Jacquez, C.(2000), "Variables Affecting Information Technology End-User Satisfaction: A Meta- Analysis of the Empirical Literature", International Journal of Human-Computer Studies, Vol. 52, No. 5, pp. 751-771.   DOI
27 Ovum(2011), "Android to dominate smartphone growth, Windows Phone will beat BlackBerry", from http://ovum.com
28 Melone, N. P.(1990), "A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research", Management Science, Vol. 36, No. 1, pp. 76-91.   DOI   ScienceOn
29 Michaels, R. E. and Day, R. L.(1985), "Measuring Customer Orientation of Salespeople; A Replication with Industrial Buyers", Journal of Marketing Research, Vol. 22, No. 4, pp. 443-446.   DOI
30 Nunnally, J. C.(1978), Psychometric Theory, McGraw-Hill Book Company, 2nd ed, New York.
31 Pikkarainen, K. and Pikkarainen, T.(2006), "The measurement of end-user computing satisfaction of online banking services: empirical evidence from Finland", International Journal of Bank Marketing, Vol. 24, No. 3, pp. 158-172.   DOI
32 Ruekert, R. W.(1992) "Developing a Market Orientation: An Organizational Strategy Perspective," International Journal of Research in Marketing, Vol. 9, No. 3, pp. 225-245.   DOI
33 Saxe, R. and Weitz, B. A.(1982), "the SOCO Scale: A Measure of the Customer Orientation of salespeople", Journal of Marketing Research, Vol. 19, No. 3, pp. 343-351.   DOI   ScienceOn
34 Somers, T. M., Nelson, K. and Karimi, J.(2003), "Confirmator Factor Anlysis of the End-User Computing Satisfaction Instrument: Replication withing an ERP Domain", Decision Sciences, Vol. 34, No. 3, pp. 595-621.   DOI