• 제목/요약/키워드: Satisfaction Indicators

검색결과 288건 처리시간 0.022초

청소년수련관에 대한 평가지표 중요도 연구 (Study of Importance for Evaluation Indicators in Youth Center)

  • 김형주
    • 청소년시설환경
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    • 제9권4호
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    • pp.49-55
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    • 2011
  • The purpose of this study is to investigate and analysis importance for evaluation indicators in youth centers. The sample of it is 138 youth centers. Method of this analysis of importance for its indicators is AHP(Analytic Hierarchy Process). Evaluation domains in youth center are process evaluation, product evaluation, input evaluation and specialized program in order of importance. Also, it is important to evaluate in needs assessment, recruitment of youth instructor, participation of youth in decision making, connective project with schools, sanitation level of youth center, satisfaction research, efforts of improvement of youth center staff in evaluation indicators. The result of this study is that importance for evaluation indicators suggests developmental directivity in youth center management.

목표관리를 적용한 간호사 성과평가 핵심 지표개발과 가중치 산정 (Development of Key Indicators for Nurses Performance Evaluation and Estimation of Their Weights for Management by Objectives)

  • 이은화;안성희
    • 대한간호학회지
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    • 제40권1호
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    • pp.69-77
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    • 2010
  • This methodological research was designed to develop performance evaluation key indicators (PEKIs) for management by objectives (MBO) and to estimate their weights for hospital nurses. Methods: The PEKIs were developed by selecting preliminary indicators from a literature review, examining content validity and identifying their level of importance. Data were collected from November 14, 2007 to February 18, 2008. Data set for importance of indicators was obtained from 464 nurses and weights of PEKIs domain was from 453 nurses, who worked for at least 2 yr in one of three hospitals. Data were analyzed using $X^2$-test, factor analysis, and the Analytical Hierarchy Process. Results: Based upon Content Validity Index of .8 or above, 61 indicators were selected from the 100 preliminary indicators. Finally, 40 PEKIs were developed from the 61 indicators, and categorized into 10 domains. The highest weight of the 10 domains was customer satisfaction, which was followed by patient education, direct nursing care, profit increase, safety management, improvement of nursing quality, completeness of nursing records, enhancing competence of nurses, indirect nursing care, and cost reduction, in that order. Conclusion: PEKIs and their weights can be utilized for impartial evaluation and MBO for hospital nurses. Further research to verify PEKIs would lead to successful implementation of MBO.

국내외 대학도서관 평가지표의 비교분석 (Comparative Analysis on the Evaluation Indicators of Academic Libraries)

  • 윤희윤
    • 정보관리학회지
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    • 제18권3호
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    • pp.239-264
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    • 2001
  • 이 연구는 국내외에서 대학도서관을 대상으로 제안된 평가(성과)지표의 현황을 개관하고 비교·분석하는데 그 목적이 있다. 이를 위하여 지금가지 제안된 지표들 중에서 국제기구(IFLA, ISO)와 관련단체(미국의 ALA/ACR·LARL, 영국의 LA·HEFCE·CERLIM, 일본의 대학기준협회·사립대학도서관협의회, 한국의 대학교육협의회·도서관협회)의 모형을 중심으로 주요 특징과 내용, 장점과 한계를 분석하고, 함의와 시사점을 논급하였다. 대부분의 모형은 전통적 도서관의 양적 지표에 이용자의 인식가치를 포함시키고, 전자형 자료와 서비스를 수용하는 방향으로 나아가고 있다. 그럼에도 각각의 지표에 대한 실효성은 불확실하고 미진하고, 계량화가 불가능한 것도 적지 않으며, 평가도구로 사용하기에 부적합한 것도 있다. 게다가 가장 중요한 구비조건인 가중치가 배정되지 않았거나, 부여한 경우에도 그 논리적 근거가 불분명하다. 따라서 전통적 및 전자형 대학도서관의 투입-과정-산출을 종합적으로 측정·재단할 수 있는 평가지표(명칭 및 구성의 최적성, 가중치와 척도의 적절성 등)의 개발이 필요하다.

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The relationship between workplace violence, depression, burnout, subjective health status, job and life satisfaction of physical therapists in South Korea

  • Hur, Yoon-Jung;Kim, Ho-Young;Lee, Suk-Min
    • Physical Therapy Rehabilitation Science
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    • 제8권4호
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    • pp.234-241
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    • 2019
  • Objective: To investigate the physical therapists' actual experience of workplace violence and examine its relationship with depression, burnout, subjective health status, and job and life satisfaction. Design: Cross-sectional study. Methods: The level of workplace violence was assessed using the Korean Workplace Violence Scale composed of 24 questions in the following 4 subscales of workplace violence. Depression was assessed using the Korean version of the Patient Health Questionnaire-9. Burnout was assessed using the Korean version of the Maslach Burnout Inventory-Human Services Survey, which is a 5-item scale. Subjective health status was measured on a 5-point scale. Job and life satisfaction was measured based on the assessment tool used in the World Values Survey. Results: There was a significant correlation between the three subscales of workplace violence and health indicators, including depression, subjective health status, job and life satisfaction (p<0.05). The organizational protective system subscale showed a significant negative correlation with depression and a positive correlation with subjective health status as well as job and life satisfaction (p<0.05). The area of 'psychological and sexual violence from customers' showed a significant moderate correlation with depression and job satisfaction (p<0.05). Also, there was a negative correlation that was significant between depression and subjective health status, job satisfaction, and life satisfaction (p<0.05). Conclusions: This study suggested that future studies should continue to investigate and reveal the causal relationships between workplace violence and physical therapists' health indicators.

A Delphi Approach to the Development of an Integrated Performance Measurement and Management Model for a Car Assembler

  • Shawyun, Teay
    • Industrial Engineering and Management Systems
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    • 제7권3호
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    • pp.214-227
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    • 2008
  • Today's dynamic competitiveness requires an organization to improve its performance measurement and management. Quality Management Systems (QMS) abound, the main ones being: ISO series, Malcolm Baldridge National Quality Award (MBNQA), European Forum for Quality Management (EFQM), Six Sigma Business Scorecard and the Balanced Scorecard. Based on the literature, the IPMMM (Integrated Performance Measurement and Management Model) identified 7 key synthesized factors: leadership, strategy management and policy, customer and market, learning and growth, partnership and resources, internal processes and business results that are employed to investigate the key performance indicators of a car assembler using the Delphi methodology. In the 2 rounds of Delphi panels consisting of 20 senior management personnel, the $1^{st}$ round of 198 indicators in the IPMMM yielded 90 indicators. The $2^{nd}$ round yielded 43 performance indicators with 18 rated as critical based on the % assigned in the $1^{st}$ and $2^{nd}$ priority rating of "very important factor" and "key performance indicator" that must be ranked high on both of the priorities. The very critical indicators appeared to be: defect percentage and first time capability (tie in $1^{st}$ place) and revenue, goal setting, customer satisfaction index, on-time delivery, brand image, return on investment, Claim Occurrence Ratio, and debt being ranked from $3^{rd}$ to $10^{th}$. It can be surmised that an organization can identify and develop an appropriate set of performance indicators through the Delphi methodology and implement and manage them based on the Balanced Scorecard.

학생 건강에 대한 OECD와 한국의 통계지표 (The Statistical Indicators of OECD and Korea for Student Health)

  • 신선미
    • 한국학교보건학회지
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    • 제25권1호
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    • pp.105-113
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    • 2012
  • Purpose: The purpose of this study was to identify the statistical indicators of OECD and Korea for student health among Korea's approval statistics. Methods: Searching for health indicators by using Health at a Glance 2009, Society at a Glance 2009, and Education at a Glance 2009 through the formal OECD web site in 2010, and investigating the approval statistics through the Korean formal organizational web sites and published data in 2012. Results: Among OECD indicators, indicators for adolescent health were smoking and alcohol consumption, nutrition, physical activity, overweight and obesity, bullying, risk behaviors, and poverty children. However, most of Korea student health indicators were missing except poverty children and life satisfaction, because OECD has taken chiefly data from Health Behavior in School-aged Children survey (HBSC), international study, which has not been carried out in Korea. The Ministry Of Education, Science And Technology (MEST) and the Ministry of Health and Welfare, and National Youth Policy Institute in Korea have produced the major statistics for student health which was only 11 (1.3%) among 858 approval statistics. Conclusion: Identifying a current Korea school health is essential through participating actively to OECD whose statistic indicators are internationally comparable with Students Physical Development Survey, MEST's approval statistics, using Korea Student Health Examination. It was also suggested that quantitative and qualitative expansions for Korea student health statistics by the activation of approval statistics including processed statistics, and by researchers' easy expanded access to a raw data.

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대학도서관 평가 지표의 개발에 관한 연구 (A Research on the Development of Evaluation Indicators for Academic Libraries)

  • 곽동철;윤정옥
    • 한국문헌정보학회지
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    • 제45권2호
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    • pp.309-324
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    • 2011
  • 이 연구의 목적은 우리나라 대학도서관 평가에 적용할 수 있는 평가 지표를 개발하는 것이다. 이 연구에서는 (1) 평가 방법, 절차 및 기준의 확정, (2) 평가에 사용될 정량적 및 정성적 평가 지표의 개발, (3) 시범 평가를 통한 지표의 적용 가능성 평가라는 세 가지 요소로 구성된 대학도서관 평가 모형을 구축하는 동시에 일반 현황 지표, 전국 대학 공동활용 지표, 특성화 지표 및 이용자 만족도 지표를 개발하였다. 이 지표들을 사용하여 2010년 대학도서관 평가 시범사업을 시행함으로써 이들의 적용 가능성 및 타당성을 검증하고자 시도하였다.

노인이 지각하는 개인-환경 적합성, 주거만족도, 주관적 행복감 간의 구조적 관계 - 주거만족도의 매개효과를 중심으로 - (Individual-environmental Suitability Perceived by the Elderly, Residential Satisfaction, Structural Relationships between the Subjective Euphoria -Focusing on the Mediating Effects of Residential Satisfaction-)

  • 최병소;이명훈
    • 한국콘텐츠학회논문지
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    • 제21권10호
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    • pp.520-536
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    • 2021
  • 선진국들은 삶의 질 지표를 개발하여 정책판단의 지표로 활용하고 있으며 우리나라도 국민의 삶의 질 지표를 개발하여 운용 중에 있다. 생활밀착형 SOC가 그 중 하나로 생활 인프라를 개선하여 국민의 삶의 질을 높이고자 하는 정책이다. 본 연구에서는 국민의 삶의 질 중 주관적 행복감을 중점으로 연구하고자 한다. 노인은 국가정책의 상대적 소외계층으로 노인의 주거환경이 삶의 질과 주거만족도, 행복감 등에 미치는 영향을 분석하고자 한다. 노인들이 지각하는 개인-환경 적합성이 주거만족도, 주관적 행복감에 영향이 있는지 구조적 관계를 규명하고 주거만족도와 주관적 행복감 간의 매개효과를 분석하여 도시계획 수립 및 관련 정책 입안에 유용한 시사점을 제공하고자 한다. 연구결과 개인-환경 적합성의 편의성, 쾌적성, 공공복지는 주거만족도에 영향을 미치고, 주관적 행복감에도 영향을 미치며, 주거만족도는 주관적 행복감에 영향을 미치는 것으로 나타났다. 또한 쾌적성, 공공복지와 주관적 행복감간의 관계에서 주거만족도는 매개효과가 있는 것으로 분석 되었다.

전문간호사의 성과지표 개발 (The Development of Outcome Indicators for Advanced Practice Nurses)

  • 성영희;이영희;임경춘;정재심;조명숙;김경옥;김명애;박광옥;김을순;황문숙
    • 임상간호연구
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    • 제16권3호
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    • pp.157-174
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    • 2010
  • Purpose: This study aims to develop, verify, and suggest outcome indicators for advanced practice nurses (APNs) in order to clarify their usefulness. Methods: To develop outcome indicators, the following methods were applied: reviewing literature intended to identify preliminary outcome indicators; surveying outcome indicators currently used for APNs and collecting the opinions from representatives of the professionals in clinical practice; verifying the content validity of preliminary outcome indicators by professionals and verifying the preliminary outcome indicators with 252 APNs. Results: Suggested outcome indicators are categorized into 84 items in total. Of these, the number of outcome indicators commonly appearing across disciplines was 18, mostly related to satisfaction and education. A majority of other outcome indictors exhibiting high relevance to individual disciplines are associated with care, including critical care (19 items), oncologic care (9 items) and emergency care (10 items). Conclusion: As the outcome indicators identified in this study are available to demonstrate the usefulness of APNs, it is recommended that future studies need to select and use appropriate outcome indicators according to characteristics and conditions of the discipline under examination. In addition, it is necessary to validate whether the suggested outcome indicators reflect adequately the practices of APNs.

질 지표에 의한 국내 공동주택 주거환경 분석에 관한 연구 -외부주거환경의 질을 중심으로- (A Study on the Analysis of Residential Environment based on the Physical Quality Indicators in Apartment Housing -Focused on the Quality of Outdoor Spaces-)

  • 김기수
    • 한국주거학회논문집
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    • 제14권5호
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    • pp.27-36
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    • 2003
  • The purpose of this research is to analyze the residential environment based on the physical quality indicators in apartment housing through the case study of 36 housing estate samples which were built in 1994-1998. The contents of this research consists of two main parts. The first part is to select the quality indicators based on the residential satisfaction of dwellers. The second part is to analyze the residential environment based on the selected quality indicators in apartment housing. This research will contribute to the establishment of the site planning methods which increase the quality of residential environment in apartment housing.