• Title/Summary/Keyword: Satisfaction Indicators

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Study of Importance for Evaluation Indicators in Youth Center (청소년수련관에 대한 평가지표 중요도 연구)

  • Kim, Hyung-joo
    • Youth Facilities and Environment
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    • v.9 no.4
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    • pp.49-55
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    • 2011
  • The purpose of this study is to investigate and analysis importance for evaluation indicators in youth centers. The sample of it is 138 youth centers. Method of this analysis of importance for its indicators is AHP(Analytic Hierarchy Process). Evaluation domains in youth center are process evaluation, product evaluation, input evaluation and specialized program in order of importance. Also, it is important to evaluate in needs assessment, recruitment of youth instructor, participation of youth in decision making, connective project with schools, sanitation level of youth center, satisfaction research, efforts of improvement of youth center staff in evaluation indicators. The result of this study is that importance for evaluation indicators suggests developmental directivity in youth center management.

Development of Key Indicators for Nurses Performance Evaluation and Estimation of Their Weights for Management by Objectives (목표관리를 적용한 간호사 성과평가 핵심 지표개발과 가중치 산정)

  • Lee, Eun-Hwa;Ahn, Sung-Hee
    • Journal of Korean Academy of Nursing
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    • v.40 no.1
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    • pp.69-77
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    • 2010
  • This methodological research was designed to develop performance evaluation key indicators (PEKIs) for management by objectives (MBO) and to estimate their weights for hospital nurses. Methods: The PEKIs were developed by selecting preliminary indicators from a literature review, examining content validity and identifying their level of importance. Data were collected from November 14, 2007 to February 18, 2008. Data set for importance of indicators was obtained from 464 nurses and weights of PEKIs domain was from 453 nurses, who worked for at least 2 yr in one of three hospitals. Data were analyzed using $X^2$-test, factor analysis, and the Analytical Hierarchy Process. Results: Based upon Content Validity Index of .8 or above, 61 indicators were selected from the 100 preliminary indicators. Finally, 40 PEKIs were developed from the 61 indicators, and categorized into 10 domains. The highest weight of the 10 domains was customer satisfaction, which was followed by patient education, direct nursing care, profit increase, safety management, improvement of nursing quality, completeness of nursing records, enhancing competence of nurses, indirect nursing care, and cost reduction, in that order. Conclusion: PEKIs and their weights can be utilized for impartial evaluation and MBO for hospital nurses. Further research to verify PEKIs would lead to successful implementation of MBO.

Comparative Analysis on the Evaluation Indicators of Academic Libraries (국내외 대학도서관 평가지표의 비교분석)

  • 윤희윤
    • Journal of the Korean Society for information Management
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    • v.18 no.3
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    • pp.239-264
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    • 2001
  • The aim of this study is to compare and analyse the evaluation or performance indicators for academic libraries suggested at domestic and foreign. For the study, evaluation indicators of the various evaluation models(IFLA, ISO, ALA/ACRL, LA, HEFCE, CERLIM, JUAA, UNICOOP. KLA) was analysized. Evaluation or performance indicators should shed light on inputs and outputs of resource, levels of demand and satisfaction, the library effectiveness, and operating efficiency. There is a great deal of work going on at present, but as yet there is no greed set of indicators that can be across all academic libraries. Therefore, new evaluation indicators for physical and electronic libraries should be developed.

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The relationship between workplace violence, depression, burnout, subjective health status, job and life satisfaction of physical therapists in South Korea

  • Hur, Yoon-Jung;Kim, Ho-Young;Lee, Suk-Min
    • Physical Therapy Rehabilitation Science
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    • v.8 no.4
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    • pp.234-241
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    • 2019
  • Objective: To investigate the physical therapists' actual experience of workplace violence and examine its relationship with depression, burnout, subjective health status, and job and life satisfaction. Design: Cross-sectional study. Methods: The level of workplace violence was assessed using the Korean Workplace Violence Scale composed of 24 questions in the following 4 subscales of workplace violence. Depression was assessed using the Korean version of the Patient Health Questionnaire-9. Burnout was assessed using the Korean version of the Maslach Burnout Inventory-Human Services Survey, which is a 5-item scale. Subjective health status was measured on a 5-point scale. Job and life satisfaction was measured based on the assessment tool used in the World Values Survey. Results: There was a significant correlation between the three subscales of workplace violence and health indicators, including depression, subjective health status, job and life satisfaction (p<0.05). The organizational protective system subscale showed a significant negative correlation with depression and a positive correlation with subjective health status as well as job and life satisfaction (p<0.05). The area of 'psychological and sexual violence from customers' showed a significant moderate correlation with depression and job satisfaction (p<0.05). Also, there was a negative correlation that was significant between depression and subjective health status, job satisfaction, and life satisfaction (p<0.05). Conclusions: This study suggested that future studies should continue to investigate and reveal the causal relationships between workplace violence and physical therapists' health indicators.

A Delphi Approach to the Development of an Integrated Performance Measurement and Management Model for a Car Assembler

  • Shawyun, Teay
    • Industrial Engineering and Management Systems
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    • v.7 no.3
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    • pp.214-227
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    • 2008
  • Today's dynamic competitiveness requires an organization to improve its performance measurement and management. Quality Management Systems (QMS) abound, the main ones being: ISO series, Malcolm Baldridge National Quality Award (MBNQA), European Forum for Quality Management (EFQM), Six Sigma Business Scorecard and the Balanced Scorecard. Based on the literature, the IPMMM (Integrated Performance Measurement and Management Model) identified 7 key synthesized factors: leadership, strategy management and policy, customer and market, learning and growth, partnership and resources, internal processes and business results that are employed to investigate the key performance indicators of a car assembler using the Delphi methodology. In the 2 rounds of Delphi panels consisting of 20 senior management personnel, the $1^{st}$ round of 198 indicators in the IPMMM yielded 90 indicators. The $2^{nd}$ round yielded 43 performance indicators with 18 rated as critical based on the % assigned in the $1^{st}$ and $2^{nd}$ priority rating of "very important factor" and "key performance indicator" that must be ranked high on both of the priorities. The very critical indicators appeared to be: defect percentage and first time capability (tie in $1^{st}$ place) and revenue, goal setting, customer satisfaction index, on-time delivery, brand image, return on investment, Claim Occurrence Ratio, and debt being ranked from $3^{rd}$ to $10^{th}$. It can be surmised that an organization can identify and develop an appropriate set of performance indicators through the Delphi methodology and implement and manage them based on the Balanced Scorecard.

The Statistical Indicators of OECD and Korea for Student Health (학생 건강에 대한 OECD와 한국의 통계지표)

  • Shin, Sun-Mi
    • Journal of the Korean Society of School Health
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    • v.25 no.1
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    • pp.105-113
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    • 2012
  • Purpose: The purpose of this study was to identify the statistical indicators of OECD and Korea for student health among Korea's approval statistics. Methods: Searching for health indicators by using Health at a Glance 2009, Society at a Glance 2009, and Education at a Glance 2009 through the formal OECD web site in 2010, and investigating the approval statistics through the Korean formal organizational web sites and published data in 2012. Results: Among OECD indicators, indicators for adolescent health were smoking and alcohol consumption, nutrition, physical activity, overweight and obesity, bullying, risk behaviors, and poverty children. However, most of Korea student health indicators were missing except poverty children and life satisfaction, because OECD has taken chiefly data from Health Behavior in School-aged Children survey (HBSC), international study, which has not been carried out in Korea. The Ministry Of Education, Science And Technology (MEST) and the Ministry of Health and Welfare, and National Youth Policy Institute in Korea have produced the major statistics for student health which was only 11 (1.3%) among 858 approval statistics. Conclusion: Identifying a current Korea school health is essential through participating actively to OECD whose statistic indicators are internationally comparable with Students Physical Development Survey, MEST's approval statistics, using Korea Student Health Examination. It was also suggested that quantitative and qualitative expansions for Korea student health statistics by the activation of approval statistics including processed statistics, and by researchers' easy expanded access to a raw data.

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A Research on the Development of Evaluation Indicators for Academic Libraries (대학도서관 평가 지표의 개발에 관한 연구)

  • Kwack, Dong-Chul;Yoon, Cheong-Ok
    • Journal of the Korean Society for Library and Information Science
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    • v.45 no.2
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    • pp.309-324
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    • 2011
  • The purpose of this study is to develop evaluation indicators for academic libraries in Korea. The evaluation model developed in this research consists of three elements:(1) Confirmation of evaluation methods, procedures and criteria,(2) Development of qualitative and quantitative evaluation indicators, and(3) Assessment of the applicability and feasibility of those indicators. Evaluation indicators were developed to measure a basic state, a common use of library resources, specialized services, and user satisfaction for academic libraries. To test the feasibility and applicability of those evaluation indicators, a pilot assessment of academic libraries was conducted in 2010.

Individual-environmental Suitability Perceived by the Elderly, Residential Satisfaction, Structural Relationships between the Subjective Euphoria -Focusing on the Mediating Effects of Residential Satisfaction- (노인이 지각하는 개인-환경 적합성, 주거만족도, 주관적 행복감 간의 구조적 관계 - 주거만족도의 매개효과를 중심으로 -)

  • Choi, Byung-so;Lee, Myeong-Hun
    • The Journal of the Korea Contents Association
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    • v.21 no.10
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    • pp.520-536
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    • 2021
  • Developed countries have developed indicators of quality of life and are using them as indicators of policy decisions, and Korea is also developing and operating indicators of people's quality of life. One of them is a lifestyle-oriented SOC, a policy that aims to improve the quality of life of the people by improving living infrastructure. This study aims to focus on subjective happiness among people's quality of life. The elderly are a relatively marginalized class in the national policy, and this study aims to analyze the effects of the elderly's residential environment on quality of life, housing satisfaction, and happiness. The purpose of this study is to provide useful implications for urban planning and related policy making by examining the structural relationship of whether the individual-environmental fit perceived by the elderly affects housing satisfaction and subjective happiness, and by analyzing the mediating effect between housing satisfaction and subjective happiness. As a result of the study, it was found that convenience, comfort, and public welfare of personal-environment suitability affect housing satisfaction and subjective happiness, and housing satisfaction affects subjective happiness. Also, it was analyzed that housing satisfaction had a mediating effect in the relationship between comfort, public welfare, and subjective feeling of happiness.

The Development of Outcome Indicators for Advanced Practice Nurses (전문간호사의 성과지표 개발)

  • Sung, Young Hee;Yi, Young Hee;Lim, Kyung Choon;Jeong, Jae Sim;Cho, Myung Sook;Kim, Kyoung Ok;Kim, Myung Ae;Park, Kwang Ok;Kim, Eul Soon;Hwang, Moon Sook
    • Journal of Korean Clinical Nursing Research
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    • v.16 no.3
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    • pp.157-174
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    • 2010
  • Purpose: This study aims to develop, verify, and suggest outcome indicators for advanced practice nurses (APNs) in order to clarify their usefulness. Methods: To develop outcome indicators, the following methods were applied: reviewing literature intended to identify preliminary outcome indicators; surveying outcome indicators currently used for APNs and collecting the opinions from representatives of the professionals in clinical practice; verifying the content validity of preliminary outcome indicators by professionals and verifying the preliminary outcome indicators with 252 APNs. Results: Suggested outcome indicators are categorized into 84 items in total. Of these, the number of outcome indicators commonly appearing across disciplines was 18, mostly related to satisfaction and education. A majority of other outcome indictors exhibiting high relevance to individual disciplines are associated with care, including critical care (19 items), oncologic care (9 items) and emergency care (10 items). Conclusion: As the outcome indicators identified in this study are available to demonstrate the usefulness of APNs, it is recommended that future studies need to select and use appropriate outcome indicators according to characteristics and conditions of the discipline under examination. In addition, it is necessary to validate whether the suggested outcome indicators reflect adequately the practices of APNs.

A Study on the Analysis of Residential Environment based on the Physical Quality Indicators in Apartment Housing -Focused on the Quality of Outdoor Spaces- (질 지표에 의한 국내 공동주택 주거환경 분석에 관한 연구 -외부주거환경의 질을 중심으로-)

  • 김기수
    • Journal of the Korean housing association
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    • v.14 no.5
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    • pp.27-36
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    • 2003
  • The purpose of this research is to analyze the residential environment based on the physical quality indicators in apartment housing through the case study of 36 housing estate samples which were built in 1994-1998. The contents of this research consists of two main parts. The first part is to select the quality indicators based on the residential satisfaction of dwellers. The second part is to analyze the residential environment based on the selected quality indicators in apartment housing. This research will contribute to the establishment of the site planning methods which increase the quality of residential environment in apartment housing.