• 제목/요약/키워드: Satisfaction

검색결과 25,975건 처리시간 0.045초

남성 소비자가 근무 시 착용하는 의복에 대한 만족과 직업 만족도 (Correlation between Work Attire Satisfaction and Job Satisfaction for Male Consumers)

  • 이지인;이규혜
    • 복식
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    • 제63권3호
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    • pp.166-175
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    • 2013
  • The attire of businesspersons has a significant impact on their social status and career. In accordance with the norms of the work place, the types of office attire are diversified. This research was conducted to determine the relationship between the work role of men and their attire, and how satisfaction with their work attire influences their job satisfaction. This study classifies work attire into three categories: uniform, suit, and freestyle. Data from 268 respondents were analyzed, and four work attire satisfaction factors were extracted: symbolic, quality, role function, and aesthetic factors. The group members wearing uniforms displayed a high level of satisfaction with regard to symbolism, role function, and quality; those wearing suits displayed a high level of satisfaction with regard to aesthetics; and those wearing freestyle displayed a high level of satisfaction with regard to role function and aesthetics. Overall, satisfaction with work attire was the highest in the freestyle group. For people wearing uniforms and suits, symbolism, quality, and aesthetics had a significant influence on overall satisfaction, whereas for those wearing freestyle, symbolism had a negative influence and quality had a positive influence on overall satisfaction. To conclude, work attire satisfaction had a greater effect on the job satisfaction of the men in uniforms and suits than on those wearing freestyle.

공공병원 직원의 직무만족도 및 환자 만족도가 의료수익에 미치는 영향 (Effects of job satisfaction and patients satisfaction on medical profit at public hospitals)

  • 황은정
    • 한국병원경영학회지
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    • 제19권2호
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    • pp.12-21
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    • 2014
  • Purpose: This study was conducted to examine the factors associated with medical profit per bed related job satisfaction and patients satisfaction in public hospitals. Method: A cross-sectional survey was conducted through staff and patients in 39 hospitals (34 local province hospitals, and 5 red-cross hospitals) from September to October in 2011. A questionnaire was designed to collect information on job satisfaction, inpatients and outpatients satisfaction. The data of medical profit per bed was collected in 2011 annual financial reports from each 39 hospitals. Finally, data from 5,521 staff, 1,730 in-patients and 1,730 out-patients were analyzed. Multiple logistic regression analysis was performed to determine factors associated with medical profit per bed related job satisfaction and patients satisfaction in public hospitals. Results: The medical profit was positively correlated with job satisfaction of staff. As the results of multiple logistic regression, the significant variables of medical profit per bed, were communication satisfaction of staff(OR=0.48, 95% CI=0.25-0.91), hospital environment satisfaction of in-patients(OR=1.53, 95% CI=1.05-2.22). Conclusion: The satisfaction of patient and staff were significantly effect to medical profit in public hospitals. The Government and administrators have make an effort to improve satisfaction of staff and patients in public hospitals.

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호텔 종사원의 임금 만족 및 인사 공정성이 직무 만족과 조직 몰입에 미치는 영향 (The Influence of Wage Satisfaction and Personnel Management Policy on the Hotel Employees' Organizational Commitment and Job Satisfaction)

  • 안세길
    • 한국조리학회지
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    • 제13권4호
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    • pp.151-163
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    • 2007
  • The purpose of this study is to find out the influence of wage satisfaction and personnel management policy on hotel employees 'organizational commitment and job satisfaction in Korean hotels. In the standpoint of management, almost all hotels seek to meet their employees' satisfaction whether they try to or not. The survey was performed on hotel employees in Seoul and 231 sheets are returned out of 300 sheets. This study use SPSS for WIN 12.0 and AMOS 4.0 to analyze the hypotheses. There are several prerequisites for employees' job satisfaction according to researches and theories. The main factors for employees' job satis-faction are drawn by the prior researches on wage satisfaction and personnel management policy. Then job satisfaction and organizational commitment are extracted to study how the two factors are affected. As a result, the satisfaction with wages affects job satisfaction not significantly. Followed by the results, the effects of the organizational commitment on the job satisfaction and the job satisfaction on personnel management policy were shown significantly. Based on the results, this study will give a suggestion that to get the organizational commitment from employees through job satisfaction, hotels should apply fair personnel management policy to their employees.

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종업원의 업무능력을 고려한 종업원 만족도, 생산성 및 고객만족 간 인과관계 분석 (Analyzing the Casual Relationship among Employee Satisfaction, Productivity and Customer Satisfaction Considering Employee' Work Ability)

  • 김찬규;박영준;김태호
    • 산업공학
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    • 제16권spc호
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    • pp.116-122
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    • 2003
  • We analyze how much employees' work abilities and overall satisfaction on the job or corporate influence on the productivity and customer satisfaction in the service industry, which is characterized by simultaneity, heterogeneity, intangibility and etc. Employees always encounter customers in process of the service. So, the employees' attitudes and behaviors have direct influences on the service quality or satisfaction which customers perceive. Also, employees' satisfaction or work abilities can lead to increase or decrease the productivity. To grasp and demonstrate the cause and effect relationship, we firstly measure the degrees of employee satisfaction organized by 11 factors through survey, and also measure employees' overall satisfaction, organizational commitment and productivity. Secondly, we define service value as the employee's objective measure index and collect it with the data related to customer satisfaction. Based on the collected data, thirdly we define how the relationship among the employee satisfaction, the productivity, the service value and the customer satisfaction are affected by the employees' work abilities and overall satisfaction with SEM(Structural Equation Model). And finally, we classify employees according to their abilities and the degrees of satisfaction respectively and suggest important strategies to manage them effectively.

The Effect of Special Education Teacher's Self-leadership on Life Satisfaction : Focusing on job satisfaction mediation effect

  • Kim, Kyung-Shin
    • 한국컴퓨터정보학회논문지
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    • 제22권11호
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    • pp.151-160
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    • 2017
  • IIn this paper, I investigate the effect of special education teachers' self-leadership on job-satisfaction. The data was collected from 141 special education teachers to analyze the correlations between self-leadership, job and life satisfaction. In addition, another purpose is to analyze how self-leadership influence on job satisfaction (human relationship, assigned tasks) and life satisfaction. The results are shown as follows. First, self-expectation and goal setting, self-expectation and human relationship, human relationship and assigned tasks have meaningful correlation. Second, self-expectation and self-rewarding are sub-factors of self-leadership that have great influence on human relationship which is a subordinate factor of job satisfaction and assigned tasks. Third, self-expectation and self-rewarding are factors of self-leadership that have a great influence on life satisfaction. Finally, it shows that self-leadership has an effect on life satisfaction through assigned task, which is a factor of job satisfaction. However, through human relationship, self-leadership does not have a meaningful effect on life satisfaction. This study is significant by finding sub-factors which influence special education teacher's self leadership, job satisfaction and life satisfaction by using Bootstrap method.

일부 치위생(학)과 학생의 행복지수와 학과만족도에 관한 연구 (The study on the happiness index and department satisfaction of dental hygiene students)

  • 신애리;임선아
    • 한국치위생학회지
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    • 제17권5호
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    • pp.931-942
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    • 2017
  • Objectives: The purpose of this study was to provide a counseling program basis for the department satisfaction in dental hygiene department according to the subjective factors of happiness in dental hygiene students. Methods: A self-reported questionnaire was completed by 197 dental hygiene students in Gwangju from April 10 to 30, 2017. From collected data, general characteristics, happiness index and department satisfaction of the subjects were investigated. Data were analyzed using the IBM SPSS 18.0 program. Results: The happiness index according to general characteristics showed a significant difference in grade, character, friendship, academic achievement, pocket money satisfaction and health condition. The department satisfaction according to general characteristics showed a significant difference in grade, age, character, motivation for further study, friendship, academic achievement, pocket money satisfaction, health condition, sleep time. Happiness index showed a significant correlation with department satisfaction. The happiness index was higher as the department satisfaction was higher. Factors that affect happiness index are friendship, health condition, relationship satisfaction, perception satisfaction, school satisfaction, curriculum satisfaction and department satisfaction. Conclusions: The happiness index was higher as the department satisfaction was higher. Therefore, it is necessary to develop various programs to increase the happiness.

A Study on the Influential Factors of Work Type and Job Satisfaction of Physically Challenged Laborers on Life Satisfaction

  • KIM, Jae-Chen;KIM, Jong-Jin
    • 산경연구논집
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    • 제10권10호
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    • pp.15-21
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    • 2019
  • Purpose - This study is intended to explore influential factors on the life satisfaction of physically challenged laborers preparing for support plans for their future. This is to enjoy a better life and have social opportunities and to review institutional support or plans for implementation to be applied for physically challenged people. Research design, data, and methodology - 4,161 disabled people participated in the Panel Survey of Employment of the Disabled. Among 2,124 physically challenged people, 957 wage workers (45%) were primarily extracted in this study, and a total of 581 (27%) with sufficient responses on the questionnaires were finally selected. Results - First, physical preparation for later life had a positive influence on retired life satisfaction among retirement satisfaction. People showed higher retired life satisfaction. Secondly, physical preparation for later life had a positive influence on satisfaction over relationship after retirement among retirement satisfaction. Conclusions - In this study, it was found that job satisfaction was the variable with the highest influential power on life satisfaction. Therefore, it seems to be necessary to proceed a research as to which factors influence life satisfaction in the medium of job satisfaction and also about plans to improve job satisfaction on experts or the disabled.

The Effect of Employees' Job Satisfaction on Customer Satisfaction and Loyalty: An Empirical Study in Vietnam

  • NGUYEN, Quoc Nghi;HUYNH, Van Ba;MAI, Van Nam;HOANG, Thi Hong Loc
    • The Journal of Asian Finance, Economics and Business
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    • 제8권12호
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    • pp.253-260
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    • 2021
  • In the context of economic integration and fierce competition, organizations are very concerned about customer orientation so as to build close relationships and ensure customer satisfaction and improve customer loyalty. In company strategy, customer relationship orientation is critical. Customer satisfaction and loyalty will improve if employees perform well in the customer-oriented process. The study's purpose is to examine the links between doctors' job happiness, customer orientation, customer satisfaction, and customer loyalty in international hospitals in Vietnam. In international hospitals, data was collected from 204 clinicians and 408 patients. By applying structural equation modeling. The study found that doctors' job satisfaction had a significant impact on customer orientation and satisfaction in international hospitals. Customer satisfaction may be improved with a good customer orientation. The doctors' job satisfaction and effective customer orientation improve customer satisfaction and loyalty towards international hospitals in Vietnam, thanks to the impact of spreading emotions. In particular, if doctors are satisfied with their jobs, it promotes customer satisfaction when using medical services at international hospitals. The study has proved the essential role of customer-oriented strategy and doctors' job satisfaction in customer satisfaction and loyalty towards international hospitals.

미용서비스업 종사자의 감정노동과 직무만족 및 이직의도의 관계분석 (A study on the relationships among emotional labor, job satisfaction and turnover intention of beauty industry professionals)

  • 강주아;이영주
    • 복식문화연구
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    • 제20권5호
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    • pp.664-678
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    • 2012
  • The purpose of this study is to define the relationships among the emotional labor, job satisfaction, and turnover intention of beauty industry workers. The data for this study were collected through a survey, and a total of 197 questionnaires were used in the statistical analysis. The survey items were classified into 4 domains: demographic characteristics, emotional labor, job satisfaction, and turnover intention. This study extracted factors that compose each measurement domain to define the impact of emotional labor on job satisfaction or turnover intention. According to the research results, 3 factors - positive norm, sincere behavior, and emotional incongruity - were extracted for emotional labor. Individual aptitude satisfaction and work environment satisfaction were extracted as the factors for job satisfaction, whereas a single factor was extracted for turnover intention. By analyzing the effect of factors related to the emotional labor of beauty in dustry workers on factors related to job satisfaction, results showed that positive norm positively influenced individual aptitude satisfaction, sincere behavior positively influenced individual aptitude satisfaction and work environment satisfaction, and emotional incongruity negatively influenced individual aptitude satisfaction. Among factors related to emotional labor, positive norm and sincere behavior negatively affected turnover intention, whereas emotional incongruity positively influenced turnover intention. With regard to the effect of job satisfaction on the turnover intention of beauty industry workers, results showed that individual aptitude satisfaction and job environment satisfaction negatively (-) affected turnover intention. The results of this study show that people presenting a high level of individual aptitude satisfaction displayed positive job satisfaction, whereas people showing serious emotional incongruity for work presented high turnover intention. This implies that in order to increase the work efficiency of beauty businesses, it is essential to examine and manage the emotional labor of workers as a measure for increasing job satisfaction and lowering turnover.

유.무배우 여자노인의 연령, 경제상태, 신체만족도에 따른 생활만족도 (The Effects of Age, Economic State, Physical Satisfaction on Life Satisfaction of Widowed and Married Elderly Women)

  • 이신숙
    • 가정과삶의질연구
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    • 제27권6호
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    • pp.215-227
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    • 2009
  • The subject of this study is a cohort of elderly women who are older than 60 years of age and reside S city in and Jeonnam. The sample size of this study is 386. The statistics used for data analysis were frequency, percentage, mean, standard deviation, reliability, ANOVA, correlation, and multiple regression analysis through the SAS package program. The major study result were as follows. First, the physical satisfaction of elderly women is low, and the life satisfaction of the married group is higher than for the widowed group. Second, according to the results. For the women from the married group, the effect were from economic state, age, and physical satisfaction. There were also significant interaction effects according to economic state$\times$physical satisfaction, age$\times$economic state$\times$physical satisfaction, and age$\times$physical satisfaction. As for women from the widowed group, the effect were from physical satisfaction, economic state, and age. There were also significant interaction effects according to economic state$\times$physical satisfaction, age$\times$physical satisfaction, age$\times$economic state$\times$physical satisfaction, and age$\times$economic state. Fourth, the married group gave significance to life satisfaction, economic state, physical satisfaction, and age. The group of widows gave significance to life satisfaction, physical satisfaction, economic state, and age. The results of this study suggest that we should be concerned about the physical satisfaction of older women and should foster a social atmosphere to establish a positive image of elderly women.