• Annual Conference on Human and Language Technology
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• 2022.10a
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• pp.608-612
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• 2022

딥러닝의 발전 이후, 다양한 분야에서는 딥러닝을 이용해 이전에 어려웠던 작업들을 해결하여 사용자에게 편의성을 제공하고 있다. 하지만 아직 딥러닝을 통해 이상적인 서비스를 제공하는 데는 어려움이 있다. 특히, 음성 인식 작업에서 음성 양식에서 이용 방안에 대하여 다양성을 제공해주는 음성을 텍스트로 전환하는 Speech-To-Text(STT)은 문장 결과가 이상치에 달하지 못해 오류가 나타나게 된다. 본 논문에서는 STT 결과 보정을 문법 교정으로 치환하여 종단에서 올바른 토큰들을 조합하여 성능 향상을 하기 위해 각 토큰 별 품질 평가를 진행하는 모델을 한국어에서 적용하고 성능의 향상을 확인한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2019.10a
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• pp.533-535
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• 2019

최근 청년 실업률의 증가에 따른 취업 경쟁이 날이 갈수록 심해지고 있다. 채용과정에서 면접의 비중을 높이는 기업도 갈수록 증가하고 있다. 또한 대기업에서는 면접의 객관성을 확보하기 위해 AI 면접을 도입했다. 이러한 면접의 도입으로 인해 취업 준비생들의 면접 준비에 드는 비용 부담이 증가하였다. 최근 AI분야에서 음성 인식과 자연어 처리에 대한 개발이 활발히 이루어지고 있다. 본 논문은 녹음된 면접 음성을 음성 인식 기술 중 STT(Speech To Text) 와 TTS(Text To Speech)를 활용하여 면접의 음성을 문자로, 면접 질문의 문장을 음성으로 변환한다. 또한 자연어 처리 및 감성어 사전(KNU)을 활용하여 면접 문장의 형태소 분석하고 긍정 및 부정 단어별 정보를 시각화 하여 나타낼 수 있게 구현하였다.

• Journal of Internet Computing and Services
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• v.22 no.2
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• pp.69-75
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• 2021

In a contact-free society, online services are becoming more important than classic offline services. At the same time, the role of a contact center, which executes customer relation management (CRM), is increasingly essential. For supporting the CRM tasks and their effectiveness, techniques of process automation need to be applied. Quality assurance (QA) is one of the time and resource consuming, and typical processes that are suitable for automation. In this paper, a method of automatic quality evaluation for voice based consultations is proposed. Firstly, the speech in consultations is transformed into a text by speech recognition. Then quantitative evaluation based on the QA metrics, including checking the elements in opening and closing mention, the existence of asking the mandatory information, the attitude of listening and speaking, is executed. 92.7% of the automated evaluations are the same to the result done by human experts. It was found that the non matching cases of the automated evaluations were mainly caused from the mistranslated Speech-to-Text (STT) result. With the confidence of STT result, this proposed method can be employed for enhancing the efficiency of QA process in contact centers.

• The Journal of the Korea institute of electronic communication sciences
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• v.19 no.3
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• pp.545-550
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• 2024

In a society undergoing rapid change, modern individuals are facing various stresses, and there's a noticeable increase in mental health treatments for children as well. For the psychological well-being of children, it's crucial to swiftly discern their emotional states. However, this proves challenging as young children often articulate their emotions using limited vocabulary. This paper aims to categorize children's psychological states into four emotions: depression, anxiety, loneliness, and aggression. We propose a method for constructing an emotion dictionary tailored for children based on assessments from child psychology experts.

• Proceedings of the Korea Information Processing Society Conference
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• 2019.05a
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• pp.697-699
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• 2019

IT 기술의 발달에 따라 전자기기의 이용량은 증가하였지만, 시각장애인들이나 지체 장애인들이 이용하는 데에 어려움이 있다. 따라서 본 논문에서는 Google Cloud API를 활용하여 음성으로 프로그램을 제어할 수 있는 음성 인터페이스를 제안한다. Google Cloud에서 제공하는 STT(Speech To Text)와 TTS(Text To Speech) API를 이용하여 사용자의 음성을 인식하면 텍스트로 변환된 음성이 시스템을 통해 응용 프로그램을 제어할 수 있도록 설계한다. 이 시스템은 장애인들이 전자기기를 사용하는데 많은 편리함을 줄 것으로 예상하며 나아가 장애인들뿐 아니라 비장애인들도 활용 가능할 것으로 기대한다.

• Journal of Multimedia Information System
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• v.5 no.3
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• pp.209-214
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• 2018

Today is the era of artificial intelligence. With the development of artificial intelligence, machines have begun to impersonate various human characteristics today. Chatbot is one instance of this interactive artificial intelligence. Chatbot is a computer program that enables to conduct natural conversations with people. As mentioned above, Chatbot conducted conversations in text, but Chatbot, in this study evolves to perform commands based on speech-recognition. In order for Chatbot to perfectly emulate a human dialogue, it is necessary to analyze the sentence correctly and extract appropriate response. To accomplish this, the sentence is classified into three types: objects, actions, and preferences. This study shows how objects is analyzed and processed, and also demonstrates the possibility of evolving from an elementary model to an advanced intelligent system. By this study, it will be evaluated that speech-recognition based Chatbot have improved order-processing time efficiency compared to text based Chatbot. Once this study is done, speech-recognition based Chatbot have the potential to automate customer service and reduce human effort.

• Journal of the Korea Society of Computer and Information
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• v.29 no.4
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• pp.23-30
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• 2024

In this paper, we propose a deep learning-based personalized senior care service application. The proposed application uses Speech to Text technology to convert the user's speech into text and uses it as input to Autogen, an interactive multi-agent large-scale language model developed by Microsoft, for user convenience. Autogen uses data from previous conversations between the senior and ChatBot to understand the other user's intent and respond to the response, and then uses a back-end agent to create a wish list, a shared calendar, and a greeting message with the other user's voice through a deep learning model for voice cloning. Additionally, the application can perform home IoT services with SKT's AI speaker (NUGU). The proposed application is expected to contribute to future AI-based senior care technology.

• Phonetics and Speech Sciences
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• v.15 no.4
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• pp.71-80
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• 2023

This study primarily aimed to develop an automated stuttering identification and classification method using artificial intelligence technology. In particular, this study aimed to develop a deep learning-based identification model utilizing the convolutional neural networks (CNNs) algorithm for Korean speakers who stutter. To this aim, speech data were collected from 9 adults who stutter and 9 normally-fluent speakers. The data were automatically segmented at the phrasal level using Google Cloud speech-to-text (STT), and labels such as 'fluent', 'blockage', prolongation', and 'repetition' were assigned to them. Mel frequency cepstral coefficients (MFCCs) and the CNN-based classifier were also used for detecting and classifying each type of the stuttered disfluency. However, in the case of prolongation, five results were found and, therefore, excluded from the classifier model. Results showed that the accuracy of the CNN classifier was 0.96, and the F1-score for classification performance was as follows: 'fluent' 1.00, 'blockage' 0.67, and 'repetition' 0.74. Although the effectiveness of the automatic classification identifier was validated using CNNs to detect the stuttered disfluencies, the performance was found to be inadequate especially for the blockage and prolongation types. Consequently, the establishment of a big speech database for collecting data based on the types of stuttered disfluencies was identified as a necessary foundation for improving classification performance.

• Annual Conference on Human and Language Technology
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• 2022.10a
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• pp.442-446
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• 2022

자동 음성 인식(Automatic Speech Recognition) 혹은 Speech-to-Text(STT)는 컴퓨터가 사람이 말하는 음성 언어를 텍스트 데이터로 전환하는 일련의 처리나 기술 등을 일컫는다. 음성 인식 기술이 다양한 산업 전반에 걸쳐 적용됨에 따라 높은 수준의 정확도와 더불어 다양한 분야에 적용할 수 있는 음성 인식 기술에 대한 필요성이 점차 증대되고 있다. 다만 한국어 음성 인식의 경우 기존 선행 연구에 비해 예사말/높임말의 구분이나 어미, 조사 등의 인식에 어려움이 있어 음성 인식 결과 후처리를 통한 성능 개선이 중요하다. 따라서 본 논문에서는 N-Best 음성 인식 결과가 구성되었을 때 Re-ranking을 통해 한국어 음성 인식의 성능을 개선하는 모델을 제안한다.

• Journal of the Korea Society of Computer and Information
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• v.24 no.3
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• pp.151-157
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• 2019

In this paper, we present a prototype system for controlling IoT home appliances via voice-based commands. A voice command has been widely deployed as one of unobtrusive user interfaces for applications in a variety of IoT domains. However, interoperability between diverse IoT systems is limited by several dominant companies providing voice assistants like Amazon Alexa or Google Now due to their proprietary systems. A global IoT standard, oneM2M has been proposed to mitigate the lack of interoperability between IoT systems. In this paper, we deployed oneM2M-based platforms for a voice record device like a wrist band and LED control device like a home appliance. We developed all the components for recording voices and controlling IoT devices, and demonstrate the feasibility of our proposed method based on oneM2M platforms and Google STT (Speech-to-Text) API for controlling home appliances by showing a user scenario for turning the LED device on and off via voice commands.