• 한국언론정보학보
• /
• 제60권
• /
• pp.150-171
• /
• 2012

SNS 이용자를 대상으로 한 온라인 서베이 결과, SNS 이용자의 이용동기는 '정보', '참여', '교류'로 추출됐다. SNS 이용동기에 따른 SNS 이용 여부에서 SNS 이용동기는 해당 SNS의 특성을 잘 설명하는 것으로 나타났다. 정보를 얻는 것이 목적인 SNS 이용자는 '트위터'와 '미투데이'와 같은 소통 중심 SNS를 더 많이 이용했다. SNS에 참여하는 것이 목적인 SNS 이용자는 가장 많은 가입자를 확보하고 있는 '싸이월드'를 더 많이 이용했다. 다른 사람과 교류하는 것이 목적인 SNS 이용자는 관계 중심 SNS인 '페이스북'과 '싸이월드'를 더 많이 이용한 것으로 나타났다. 이러한 경향은 SNS 이용동기에 따른 SNS 이용시간 및 접속횟수에서도 비슷하게 나타났다. 한편 정보를 얻고 다른 사람과의 교류를 하는 것이 목적인 SNS 이용자는 SNS 메시지를 긍정적으로 평가하는 반면에, SNS에 참여하는 것이 목적인 SNS 이용자는 부정적으로 인식하는 경향이 있었다. 이는 SNS의 이용동기에 따라 SNS 메시지에 대한 인식이 달라질 수 있다는 것을 확인시켜 준다.

• 한국정보시스템학회지:정보시스템연구
• /
• 제30권4호
• /
• pp.43-69
• /
• 2021

Purpose Although companies occupied the network market take the advantageous position first and can be successful in securing users over a certain size, it is important to satisfy the customers' demand and prevent the outflow of users toward a new alternative SNS. What is more, there are frequent changes in the flow of users toward new SNSs. Despite these dynamic market circumstances, there is a lack of research to explain the switching behaviors of SNS users. Design/methodology/approach The objective of this study is to explain and verify a specified migration theory(Push-Pull-Mooring model) focused on SNS fatigue in the psychological point of view, as well as reviewing previous studies on functional and technical characteristics of SNSs themselves. Moreover, this study tried to highlight factors affecting users actual SNS switch rather than their switching intention. Findings According to the statistical analysis, the most influenced pull factor to switch SNS was the alternative attractiveness. On the other hand, undesired relationship burden, service innovation and important mooring factors to prevent users' SNS switch. This study has a significant contribution to the theory, which analyzed users' actual SNS switch, and examined SNS users' psychological factors(SNS fatigue), reviewing the characteristics of existing services. To secure more users and to keep them, companies providing social network service need to develop differentiated strategies by analyzing psychological characteristics of various users.

• 한국HCI학회논문지
• /
• 제13권1호
• /
• pp.11-19
• /
• 2018

SNS의 폭발적인 성장 이면의 부작용으로 최근 SNS 사용자들은 피로감(SNS Fatigue)을 호소하며, 서비스를 중단하거나 전환하려는 움직임을 보이고 있다. 이에 따라 국내에서는 SNS 연구를 통해 사용자의 피로감이 서비스 지속 사용에 부정적인 영향을 미침을 밝혀왔지만, 사용자의 특성들이 SNS 피로감과 이용에 미치는 영향에 대한 규명은 부족한 실정이다. 본 연구는 SNS 사용자의 특성(인구구성학적 특성, 성격 특성, SNS 이용 특성)에 집중하여 (1)이에 따른 SNS 피로감 지각과 SNS 중단의향의 차이를 알아보고 (2) 사용자의 특성(인구구성학적 특성, 성격 특성, SNS 이용 특성)이 SNS 중단의향에 미치는 영향을 탐색적으로 알아보았다. 그 결과, 자존감 수준이 낮은 사용자는 자존감 수준이 높은 사용자 보다 더 높은 SNS 피로감과 중단의향을 나타냈으며, 20대 사용자는 40대 사용자보다 더 높은 SNS 중단의향을 보였다. 또한, 사용자의 연령과 자존감 수준이 낮을수록 SNS 중단의향이 높았으며, 피로감 수준이 높고 여성 사용자의 경우 SNS 중단의향이 높았다. 본 연구는 SNS 피로감 외에도 사용자의 여러 가지 특성이 SNS 중단의향에 영향을 미칠 수 있음을 조명하였으며, 이와 같은 결과는 점점 더 확대되고 있는 SNS 시장에 실무적 함의를 제시할 것이라 기대한다.

• Journal of Information Technology Applications and Management
• /
• 제21권1호
• /
• pp.35-51
• /
• 2014

The popularity of Social Network Service (SNS) providing web sites has increased continuously by using a variety of mobile devices. The study results show that security of SNS, efficiency of SNS, safety, empathy of SNS quality, easy of use of SNS, assurance of SNS, service variety of SNS are having positive impact to some degree on the user satisfaction. Further, the user satisfaction of SNS users have a positive impact on the continuance usage intention of SNS users. This results show that various SNS qualities are necessary to actively explore and obtain further information that users intend to find, while they are insufficient in function to provide the information other users require or exchange information with other users through the SNS.

• Asia pacific journal of information systems
• /
• 제25권2호
• /
• pp.289-305
• /
• 2015

The dramatic growth of social networking sites (SNS) has created a myriad of privacy concerns. Our study focuses on how much monetary incentive SNS users are willing to accept in exchange for disclosing their SNS information by accepting friend requests. First, we focused on information privacy in SNS, and estimated the value of information privacy by using the contingent valuation method. Second, we attempted to estimate how SNS users' willingness to accept would change when demographic information and additional information vary. Privacy-sensitive SNS users have the following characteristics: higher education, less SNS experience, and higher security consciousness. On the contrary, those who make good use of SNS and use open-based SNS are less sensitive to privacy. In summary, privacy-sensitive SNS users are fearful or uneasy when they have insufficient control of SNS information. Considering 14 conditions on the value of information privacy on SNS, the mean value of SNS information per person is 173,957 won. If we apply this value to Facebook users, the total Facebook information value would be 1.91 trillion won, considering that there are 11 million users in Korea.

• Journal of Information Technology Applications and Management
• /
• 제19권4호
• /
• pp.213-225
• /
• 2012

The identified research result can be outlined more specifically as follows: first, informativeness of SNS was giving positive impact to some degree on the user satisfaction; second, connectivity of SNS was giving very positive impact on the user satisfaction; third, accessibility was giving very positive impact on the user satisfaction; forth, usability of SNS was giving very positive impact on the user satisfaction; fifth, amusement of SNS was giving very positive impact on the user satisfaction; the satisfaction level of SNS users gave positive impact on the further intention of SNS users. It was identified, however, that interactiveness of SNS was the factor that did not give much impact on the user satisfaction. This result comes from the analysis that SNS is convenient to actively explore and get further information that users wish to find, while they are insufficient in function to provide the information other users require or exchange information among users through the SNS.

• 한국정보시스템학회지:정보시스템연구
• /
• 제21권3호
• /
• pp.23-44
• /
• 2012

The first purpose of this paper is to identify factors having an effect on the user satisfaction of the SNS(Social Network Services) users and to examine causal relationships among those factors. The second is to examine how the causal relationships between the factors could be changed in the service types in SNS, which would be divided into web based SNS and mobile SNS. For achieving the purposes, we established the research model and hypotheses based on Information Success and Technology Acceptance Model. The characteristics of the SNS users consist of Individual Innovation and Social Influence while the characteristics of the SNS system consist of Information Quality and System Quality. The hypotheses were verified by analyzing data, which was collected from survey research on users of the SNS, with AMOS 18.0 statistical package. As a result, the first, we observed that more important the SNS users would consider the social relation, more useful they would recognize the function of SNS. The second, we observed that faster and easier the users could obtain hourly information in diversity, more useful they would recognize the function of SNS. The third, we observed that more innovative the mobile SNS users would become, more negative they would consider the usefulness of SNS. The fourth, we observed that more important the web based SNS users would consider the social relation, more negative they would consider the usefulness of SNS.

• 유통과학연구
• /
• 제14권10호
• /
• pp.165-178
• /
• 2016

Purpose - This study aims to empirically verify the impact of media richness, social presence, and prior life satisfaction on various continual usage or withdrawal behaviors of SNS users via both a positive path of satisfaction and a negative path of relative deprivation. By identifying these causal paths, we observe dynamic interactions of SNS user psychology in a balanced view, and provide some implications about design principles for SNS providers. Research design, data, and methodology - We developed 16 hypothesis based on media richness theory, social presence theory, social comparison theory, the literature about relative deprivation, and the literature about the various reactions of IS users. The rich SNS media, social presence recognition among peer SNS users, and prior life satisfaction could generate positive experience, attitude, and virtuous behavioral intentions among SNS users. At the same time, rich media, low social presence, and low prior life satisfaction could generate relative deprivation and could increase withdrawal behavioral intentions such as refusal to provide information, misrepresentation of information, and removal of uploaded information in SNS. Scenario surveys were conducted to collect data from potential SNS users. Data from 357 surveys were collected and analyzed through a PLS algorithm to test the hypotheses. Results - Media richness, social presence, and prior life satisfaction could significantly increase perceived enjoyment, satisfaction, and behavioral intention of continual usage and knowledge sharing. They also could significantly decrease refusal and misrepresentation intention. Relative deprivation is significantly decreased only by prior life satisfaction. Relative deprivation could not significantly decrease satisfaction, but it could significantly increase misrepresentation and removal intention, which could be regarded as information distortion intention. Conclusions - SNS providers should focus on developing rich media and social presence support because these two variables could impact the positive experiences of SNS users. Moreover, the positive experiences could heavily influence SNS user behavior. Some management is needed to prevent relative deprivation and its consequences of misrepresentation and removal intention. SNS providers should prevent SNS users from excessive image misrepresentation and removal as this information distortion could be the source of relative deprivation.

• 한국정보시스템학회지:정보시스템연구
• /
• 제27권2호
• /
• pp.29-52
• /
• 2018

Purpose As the number of SNS users increases, the importance of SNS advertisement is also increasing. Thus, the purpose of this study is to analyze the effect of factors on effectiveness of SNS advertising, and expand research on users' attitude and behavior intention toward SNS advertising. Design/methodology/approach This study was designed to examine the structural relationships among SNS service attribute, users' cognitive characters, psychological factors, users' attitude and behavior intention toward SNS advertising. Concretely, SNS service attribute was presented as online interactivity, and users' cognitive characters were presented as perceived relevance and perceived intrusiveness. In addition, psychological factors were presented as presence experience and message credibility, users' attitude toward SNS advertising was presented as advertisement attitude and users' behavior intention was presented as WOM. Findings The results showed that online interactivity has a positive effect on presence experience and message credibility, but perceived intrusiveness has a negative effect on presence experience and message credibility. Perceived relevance has a positive effect on presence experience, but does not have significant effect on message credibility. Presence experience and message credibility have positive effects on advertisement attitude and WOM, and advertisement attitude also has a positive effect on WOM. Based on the results from this study, academic and practical implications can be drawn. First, the study extended the scope of research about SNS advertising through focusing on SNS service attribute and SNS users' cognitive characters and identified the relationship between presence experience, message credibility, advertisement attitude and WOM. Second, the results of this research can provide practical guidelines to develop effective advertising strategies for companies which promoting SNS as a marketing tool.

• 한국정보시스템학회지:정보시스템연구
• /
• 제24권2호
• /
• pp.53-72
• /
• 2015

Purpose The purpose of this study was to investigate the factors affecting the users' stress and using reluctant intention to use social network service(SNS). This study especially focused on stress of SNSs' user. Because SNS has led to negative effects such as invasion of privacy, addiction and social overload recently. In addition, adverse effects of SNS had caused SNSs' user to feel stress and fatigue. Design/methodology/approach This study developed hypotheses to empirically examine the factors that affect SNS users' stress and using reluctant intention. In order to verify research hypotheses, this study collected data from 362 users who currently use the SNS in Korea. Further, we used the smartPLS analysis. Findings The results of this study are as follows; First, reputation perception, unwanted relation burden, privacy concern, information overload and interaction overload had a significant positive effect on SNS users' stress. But international influence had no significant positive effect on SNS users' stress. Second, SNS users' stress had a significant positive effect on using reluctant intention. The results of this study provides theoretical foundations on the research for dark side of SNS and implies that SNS providers are in need of exerting an effort to minimize the negative aspects.