• Journal of Korean Society for Quality Management
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• v.44 no.3
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• pp.575-586
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• 2016

Purpose: This paper proposes to improve the existing survey model for the quality management level of the defense industry by analyzing current quality management level, and to suggest the best survey model. Methods: The survey model was improved by merging and refining the questionnaires developed in 2014 for the purpose of reducing the answering burden and misunderstanding for questionnaires. In addition, a detailed video manual for filling the questionnaires was developed. Results: An improved survey model is presented and the quality management of the domestic defense industry is analyzed to derive some long-term policies for improving the quality level of defense industry. Conclusion: The proposed survey model will be continuously adopted to investigate the quality management level of the defense industry and target to provide the basic data for establishing the new defense policies.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.6
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• pp.167-178
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• 2021

Since 2014, the quality level survey of the defense industry has been carried out annually. The need for this was felt as the quality control policy was inadequately reflected in the survey results. In this study, to secure valid and reliable data, the quality level survey measurement indicators and questionnaires used previously were analyzed and developed as customized papers according to the size of the company. The questionnaire index was simplified through the elimination of unnecessary and redundant items to improve the response rate and reliability. In addition, a comprehensive score was computed based on the improvement index so that the result of the quantitative quality level survey could be calculated. Through this, it was possible to determine the quality level attained by the defense industry. Through the quality level survey, we intend to secure data that can analyze the quality management environment to maintain quality levels of the defense industry and identify ways to establish mid-to-long-term quality management strategies and improve systems to enhance the quality level of the defense industry in the future.

• Research in Community and Public Health Nursing
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• v.28 no.3
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• pp.291-301
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• 2017

Purpose: This study aims to investigate the relationships between knowledge on advance directive, attitudes towards the withdrawal of life-sustaining treatment and quality of life among hemodialysis patients. Methods: A descriptive correlational study was conducted with 103 hemodialysis patients. Data were collected using a structured questionnaire from May to September of 2016, and analysed by using descriptive statistics, t-test, ANOVA and Pearson correlation coefficient. Results: The participants' knowledge level on advance directive was $5.47{\pm}2.08$ out of 9, the attitudes towards the withdrawal of life-sustaining treatment was $3.22{\pm}0.49$ out of 5, and the quality of life was $3.35{\pm}0.92$ out of 6. The knowledge on advance directive was positively correlated with attitudes towards the withdrawal of life-sustaining treatment (r=.21, p=.037) and quality of life (r=.21, p=.036). Conclusion: According to the results of this study, the level of knowledge on advance directive is preferred to improve the quality of life of hemodialysis patients. It is needed to support and maintain ongoing education opportunities in order to improve the level of knowledge on advance directive among patients undergoing hemodialysis.

• Journal of Korean Society for Quality Management
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• v.50 no.2
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• pp.265-286
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• 2022

Purpose: The time and cost of a project activity exists in a selected mode and there is a quality level for the selected mode, and the time and cost of the current activity is determined by the quality level of the preceding activity. When an activity is a predecessor activity of an activity, it is characterized as a trade-off problem in which the time and cost of the activity are determined according to the quality level of the activity. Methods: A neighbor search heuristic algorithm obtains a solution by (1) randomly determining the mode, quality level, and assignment order for each activity. (2) get a solution by improving the solution by changing the possible modes and quality levels; (3) to find a solution by improving the solution from the point where it is feasible to advance the start time. Here, Case[1] is a method to find the optimal solution value after repeating (1). Case [2] is a method for finding a solution including (1) and (2). Case [3] refers to a method for finding solutions including (1), (2), and (3). Results: It can be seen that the value of the objective function presented by the algorithm changes depending on how the model of the heuristic algorithm is designed and applied. In other words, it suggests the importance of algorithm design and proves the importance of the quality problem of activities in the project schedule. Conclusion: A study significance of the optimization algorithm and the heuristic algorithm was applied to the effect of the quality of the preceding activity on the duration and cost of itself and the succeeding activity, which was not addressed in the project schedule problem.

• Journal of Power System Engineering
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• v.14 no.2
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• pp.55-59
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• 2010

In the study, it is considered sporty car as 1400cc entry cars using sound generator. These cars are required special sound quality, also sporty sound quality. The operational principle of this sound generator system is that on the operation of the engine intake valves caused pulsating is to shake the membrane of the sound generator on the inside of the driver front dash panel through the intake manifold, which will deliver the required sound quality and tone. For the component constructed sound generator, main design parameters are selected and optimized using the daguchi's method. The results are as follows; The C2 sound level must be minimized and C4 level must be maximized. And also overall level keeps linear characteristics.

• Journal of Korean Society for Quality Management
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• v.44 no.4
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• pp.965-981
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• 2016

Purpose: This study aims to propose Kano-SERVQUAL integrated approach as an effective tool for evaluating auto service quality attributes to enhance the use of SERVQUAL. Methods: The Kano-SERVQUAL survey was conducted to evaluate customer perception for 28 auto service quality attributes which were obtained from auto service expert in 'H' company. The correlation analysis of SI(Satisfaction Index), DI(Dissatisfaction Index) and expectation values are conducted in this study. Results: The 28 auto service quality attributes are classified into attractive attributes and one-dimensional attributes. The results of this study show that the correlations between the customers' expectation values and DI is strongly positive correlation with 1% significance level, expectation values and SI is negative correlation with 10% significance level. Conclusion: The results show that the purposed Kano-SERVQUAL integrated approach provides a deeper understanding of service quality attributes in that it distinguishes the customers' expectation values between highly expected attributes(e.g. must-be attribute) and less expected attributes(e.g. attractive attribute).

• Journal of Korean Society for Quality Management
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• v.50 no.2
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• pp.183-197
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• 2022

Purpose: The purpose of this study is to develop a quantitative evaluation model for the defense quality management system and suggest institutionalization plans. To this end, another existing evaluation model was reviewed and analyzed to develop a quantitative evaluation model applicable to military institutions. Methods: In this study, in order to establish a DQMS quantitative evaluation model, a military product quality level survey model and a defense quality model operated in the defense field were analyzed. In addition, evaluation models and indicators were analyzed by investigating evaluation models operated by other institutions and private sectors. Results: As a result of the study, the total score of the DQMS model was 1,000 points, 600 points for maturity level indicators and 400 points for operation performance indicators, and the evaluation items consisted of 7 major categories and 25 middle categories. The maturity level index 600 points are 70 points for organizational situation, 60 points for leadership, 40 points for planning, 100 points for support, 180 points for operation, 90 points for performance evaluation, and 60 points for improvement. Conclusion: It will be easy to quantify and evaluate the operating level of DQMS certified companies through the application of the DQMS quantitative evaluation model and evaluation criteria presented in this study. As a result, it will be possible to grasp the level of quality management system and the areas of improvement, and the overall level of improvement can be expected by inducing voluntary improvement activities through sharing of best practices and identifying improvement cases.

• Quality Improvement in Health Care
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• v.5 no.2
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• pp.312-323
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• 1998

Background : Evaluation of patient's satisfaction is one of the most important aspects of quality improvement. If the patient highly satisfies with the medical service provided in the hospital, he/she will be likely to visit the same hospital again. Patient's satisfaction of a particular hospital is directly correlated with hospital profits as well as reputation in the community. For this reason, various kinds of survey measuring satisfaction level have been performed and many kind of QI activities for enhancing the profits as well as reputation in the community. For this reason, various kinds of survey measuring satisfaction level have been performed and many kind of QI activities for enhancing the patient's satisfaction. This study is to find the effect of hospital QI activities on the patent's satisfaction level. Methods: After questionnares were developed, survey of measuring satisfaction level was performed in August, 1998. On the basis of survey results, QI activities were carried out to attain the target point of 4.0 and subsequent survey was done in November, 1998. Results: With three main principles of "problem solving approach with kindness". "helping patient to participate in medical procedure with sufficient information", and "putting employees into practice of attitude with human respect", the average level of satisfaction was enhanced from 3.45 to 3.55 level. Also kindness level of employees was increased from 3.71 to 3.82. Level of dissatisfaction about insufficient explanation and unkind attitude was dropped from 69% to 48% and from 82% to 46% respectively. Conclusion: With the result of this study overall satisfaction level was enhanced. In order to keep these advantages a operation of Quality Improvement Task Force Team in each subject will be required.

• Journal of Korean Library and Information Science Society
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• v.30 no.4
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• pp.183-206
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• 1999

The purpose of this research is to evaluate the service quality measure and service quality level between one sample library and the other. Most typically, service quality is defined in terms of reducing the gap between customer expectations and the actual service provided. This research also focuses on gap reduction. Service quality concept was originally discussed in a commercial environment and may require some adaptation to the non-commercial environment of the academic library. A revised service quality measure that developed by P. J. Calvert and P. Hernon(1996) was used for this research. Results showed that service quality measure of this research was reliable(99 service quality items scale's Cronbach Alpha coefficient was 0.983) and was validated by correlation and factor analysis. Therefore service quality measure of this research will be applied positively for academic libraries. And this research showed that the service quality level of sample academic library was inferior to that of the others. The service quality of sample academic library should be improved to meet the customer's needs and expectations immediately.

• Journal of Korean Society for Quality Management
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• v.47 no.4
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• pp.701-711
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• 2019

Purpose: The problem of optimizing redundancy allocation in multi-level systems is considered when each item in a multi-level system has alternative items with the same function. The number of redundancy of multi-level system is allocated to maximize the reliability of the system under path set and cost limitation constraints. Methods: Based on cost limitation and path set constraints, a mathematical model is established to maximize system reliability. Particle swarm optimization is employed for redundant allocation and verified by numerical experiments. Results: Comparing the particle swarm optimization method and the memetic algorithm for the 3 and 4 level systems, the particle swarm optimization method showed better performance for solution quality and search time. Particularly, the particle swarm optimization showed much less than the memetic algorithm for variation of results. Conclusion: The proposed particle swarm optimization considerably shortens the time to search for a feasible solution in MRAP with path set constraints. PS optimization is expected to reduce search time and propose the better solution for various problems related to MRAP.