• Title/Summary/Keyword: Research Information Systems

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An Empirical Study on Enhancing User Satisfaction of Customer Service Information Systems (콜센터 고객정보시스템의 이용자 만족도 제고를 위한 실증 연구)

  • Cho, Seong-Ho;Park, Kwang-Ho
    • The Journal of Society for e-Business Studies
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    • v.18 no.2
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    • pp.257-277
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    • 2013
  • Those studies in the field of Management Information Systems and the Success Model of the DeLone and McLean's Information Systems suggest that some factors related to information systems should be developed and operated to affect the performance of the user's personal and companies through the introduction and use of corporate information systems. The purpose of this study is put on searching for some factors which impact on user satisfaction about the customer information management systems of call center. We did conduct on a survey of 539 people who are working as a call center counseling employees as setting up a structural equation model which reflects previous research on working environment and job satisfaction, and modified DeLone and McLean's information system success model. The results of this study are as follows. First, seven of the eleven hypotheses that three quality of the information systems might be affecting working environment, job satisfaction, user satisfaction were adopted Second, we confirmed that the working environment works as a the partial mediation and the quality of services works as a fully mediation between system/information quality and users' satisfaction. The implications of this study are that it is necessary not only to make a good working environment but also to keep improving it in order to boost the operational performance of information systems in the future.

Diversity, Interspecific Interaction and Abundance of Undergrowth in Monocultures and Integrated Systems of Natural Rubber Plantation in Danzhou, Southern China

  • Chima, Uzoma Darlington;Qi, Dongling;Wu, Zhixiang;Lan, Guoyu;Chen, Li
    • Journal of Forest and Environmental Science
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    • v.38 no.2
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    • pp.75-89
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    • 2022
  • The negative impact of monoculture rubber plantations on biodiversity and associated ecological processes/ecosystem services has led to suggestions on the use of integrated land use systems for rubber cultivation and production in order to ensure environmental sustainability. However, there is paucity of information on the effect of such integrated land use systems on the diversity and abundance of the rubber plantation undergrowth. We evaluated and compared undergrowth plant species composition, richness, abundance, diversity and interaction, in three integrated systems (Rubber-Strelitzia reginae Integrated System - RSrIS, Rubber-Podocarpus nagi Integrated System - RPnIS & Naturally Managed Rubber Plantation - NMRP) with three Rubber Monoculture Plantations (RMP1, RMP2 & RMP3) adjacent to the integrated systems, respectively, at the Investigation and Experiment Station of Tropical Crops, Danzhou, Hainan, China. Undergrowth species density was higher in the rubber monocultures than in the integrated systems except in RSrIS. Species richness and diversity were also higher in the monocultures except in NMRP. Species similarity/interaction between the monocultures and the integrated systems was highest between RMP3 and NMRP. The NRMP proved to be the best model of natural rubber integrated system for the conservation of undergrowth species richness, diversity and interspecific interaction. However, the conservation of undergrowth species in other forms of integrated natural systems can be enhanced by considering the ecology of species to be integrated in terms of their growth characteristics, competitive nature, and ability to grow in association with other species.

The Review on the Traditional Medicine Concepts in the UMLS (UMLS내 전통의학 용어에 대한 고찰)

  • Kim, Jin-Hyun;Kim, Chul;Jang, Hyun-Chul;Jeon, Byoung-Uk;Yea, Sang-Jun;Kim, Sang-Kyun;Song, Mi-Young
    • Journal of Korean Medical classics
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    • v.23 no.6
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    • pp.15-26
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    • 2010
  • Objective This is a previous study for including traditional Korean medical terms into the UMLS(The Unified Medical Language System) and achieving the interoperability between various medical systems. Method First, the traditional medical terms were divided into 4 categories : basic theory, acupuncture, herb and formulae. And then, searching these terms through metathesaurus in UMLSKS(UMLS Knowledge Source Server), terminology information was investigated and analyzed. Results In the case of TM title, traditional Korean medicine was categorized as different semantic type from Traditional medicine, Traditional Chinese medicine and Kampo medicine. Acupuncture points were described only as abbreviation and herbs were conceptualized inconsistently, as some belonged to scientific name and some belonged to Chinese pronunciation. Formulaes are described as Chinese, Japanese and Korean pronunciations. Conclusions More research is needed on diagnosis/disease terms and semantic types for the unique concepts in traditional Korean medicine in order to including the international standard.

A Practical Privacy-Preserving Cooperative Computation Protocol without Oblivious Transfer for Linear Systems of Equations

  • Kang, Ju-Sung;Hong, Do-Won
    • Journal of Information Processing Systems
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    • v.3 no.1
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    • pp.21-25
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    • 2007
  • We propose several practical SMC protocols for privacy-preserving cooperative scientific computations. We consider two important scientific computations which involve linear equations: the linear systems of equations problem and the linear least-square problem. The protocols proposed in this paper achieve acceptable security in the sense of Du-Zhan's paradigm and t-wise collusion-resistance, and their communication complexity is O(tm), where t is a security parameter and m is the total number of participants. The complexity of our protocol is significantly better than the previous result O($m^2/{\mu}$) of [4], in which the oblivious transfer protocol is used as an important building block.

Survey of Evolutionary Algorithms in Advanced Planning and Scheduling

  • Gen, Mitsuo;Zhang, Wenqiang;Lin, Lin
    • Journal of Korean Institute of Industrial Engineers
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    • v.35 no.1
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    • pp.15-39
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    • 2009
  • Advanced planning and scheduling (APS) refers to a manufacturing management process by which raw materials and production capacity are optimally allocated to meet demand. APS is especially well-suited to environments where simpler planning methods cannot adequately address complex trade-offs between competing priorities. However, most scheduling problems of APS in the real world face both inevitable constraints such as due date, capability, transportation cost, set up cost and available resources. In this survey paper, we address three crucial issues in APS, including basic scheduling model, job-shop scheduling (JSP), assembly line balancing (ALB) model, and integrated scheduling models for manufacturing and logistics. Several evolutionary algorithms which adapt to the problems are surveyed and proposed; some test instances based on the practical problems demonstrate the effectiveness and efficiency of evolutionary approaches.

The effect of switching costs on resistance to change in the use of software

  • Perera, Nipuna;Kim, Hee-Woong
    • 한국경영정보학회:학술대회논문집
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    • 2007.06a
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    • pp.539-544
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    • 2007
  • People tend to resist changing their software even alternatives are better then the current one. This study examines the resistance to change in the use of software from the switching costs perspective based on status quo bias theory. For this study, we select Web Browsers as software. Based on the classification of switching costs into three groups (psychological, procedural, and loss), this study identifies six types of switching costs (uncertainty, commitment, learning, setup, lost performance, and sunk costs). This study tests the effects of six switching costs on user resistance to change based on the survey of 204 web browser users. The results indicate that lost performance costs and emotional costs have significant effects on user resistance to change. This research contributes towards understanding of switching costs and the effects on user resistance to change. This study also offers suggestions to software vendors for retaining their users and to organizations for managing user resistance in switching and adopting software.

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Successful ERP Implementation Strategies For University Information Systems (대학 정보화를 위한 ERP 시스템 성공전략)

  • Kim Yeong-Real;Jeong Seon-Phil
    • Journal of Korea Society of Industrial Information Systems
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    • v.9 no.4
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    • pp.80-89
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    • 2004
  • 정보기술의 급진적인 발달로 경쟁이 점점 심화되어져가고 있는 환경 속에서 경쟁적 우위를 갖기 위한 기업들의 끊임없는 노력은 계속 되고 있다. 이러한 시점에 ERP(Enterprise Resource Planning: 전사적 자원관리) 시스템은 기업의 경쟁력을 제고하고 변화하는 비즈니스 환경을 예측하여 신속하고 현명하게 대처하기 위한 수단으로서의 역할을 수행하고 있으며 최근 기업뿐만 아니라 대학에서도 이에 대한 관심이 확산되고 있다. 이미 국외의 많은 대학들이 ERP시스템을 도입한 실정이고, 국내에서는 정보화 사업의 일환으로 연세대학교가 일반 행정 업무의 효율화를 위해 SAP R/3를 도입했고 향후 학사 행정 시스템과의 통합을 모색 중이다. 정부에서도 국$\cdot$공립 대학들의 행정업무 효율성 제고를 위해 차세대 행정업무시스템으로 ERP 시스템 도입을 본격화하고 있다. 따라서 본 논문에서는 정보화를 추진하고자 하는 국내 대학에 ERP 시스템의 도입을 제안하였고, 기존에 선행 연구된 연구 자료를 비교$\cdot$분석하여 기업의 ERP 시스템 구축 성공요인을 정리하였다. 본 논문은 초기단계에 있는 국내 대학의 ERP시스템 도입에 대학이 나가야 할 방향을 제시하였고, 앞으로 국내 대학의 ETP시스템 도입이 증가할수록 이에 대한 보다 심도 있는 연구가 계속 되어야 할 것이다.

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Decision Support for Selecting Workflow Software Products

  • Byun, Dae-Ho
    • Journal of Korea Society of Industrial Information Systems
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    • v.7 no.5
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    • pp.112-120
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    • 2002
  • There are currently several workflow software products on the market, and they vary in their capabilities and features. Since there is no single workflow product that dominates others in all aspects, it is difficult to evaluate their superiority. Few methods are available about their selection. This paper suggests a decision support method for selecting the most appropriate workflow software products using the Analytic Hierarchy Process method. We prioritize the importance of four classes of workflow applications as well as 13 commercial products.

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Literature Review on One.Handed Manual Material Handling (한손 수동물자취급에 관한 문헌 조사)

  • Mo, Seung-Min;Kwag, Jong-Seon;Jung, Myung-Chul
    • Journal of the Ergonomics Society of Korea
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    • v.29 no.5
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    • pp.819-829
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    • 2010
  • By referring thirty-seven previous studies on manual material handling (MMH), this paper analyzed guidelines and main factors of one-handed tasks. The previous studies concerned main factors of distance, weight, frequency, posture, gender, age, training, direction of force, height of the force exerted, and object shape and size. Based on these factors, the criteria used to understand one-handed tasks were objective measures of maximum strength, reaction force, etc., psychophysical measures of maximum acceptable frequency and weight, etc., and physiological measures of oxygen uptake, heart rate, electromyography, etc. An allowance threshold model regarding quantitative and objective fatigue and workload would be suggested for future research. This study would be expected that it serve to establish and Korean recommendations of one-handed tasks.

Study on Evaluation Method of Driver's Cognitive Workload with using In-Vehicle Information Systems (차량정보기기 사용에서 운전자의 인지부담 평가방법에 관한 연구)

  • Jeon, Yong-Wook
    • Journal of the Ergonomics Society of Korea
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    • v.29 no.5
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    • pp.735-739
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    • 2010
  • Driving workload is increasing according to developing new in-vehicle devices and introducing driving information systems. In this research using a driving simulator, EFRP (Eye Fixation Related Potential) was measured for evaluating driving attention and distraction while tasking cognitive workload, n-back tasks. The result of EFRP was compared with driver behaviors. Results suggest that EFRP is able to use for a method of evaluating driving workload, however, the analysis of driver behavior is difficult to find driving attention and distraction in the case of free flow of traffic situation.