• 제목/요약/키워드: Relationship performance

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CRM 시스템 특성과 성과간의 관련성 연구 (An Empirical Study on the Relationships between System Characteristics and Performance of Customer Relationship Management)

  • 윤종수
    • 한국컴퓨터정보학회논문지
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    • 제12권2호
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    • pp.315-324
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    • 2007
  • 본 연구는 고객관계관리(CRM) 시스템을 구축한 기업들을 대상으로 CRM 시스템의 특성이 성과에 미치는 영향을 파악하고자 하였다. 또한, 이러한 CRM 시스템 특성과 성과간의 관련성이 기업이 속한 산업의 유형에 따라 달라지는가를 파악하고자 하였다. 이러한 연구목적을 달성하기 위하여, 본 연구에서는 국내의 고객관계간리 시스템을 구축한 기업들을 대상으로 설문지를 의뢰하였으며 최종적으로 206개의 표본을 대상으로 실증적 통계분석을 실시하였다. 본 연구의 주요 결과는 다음과 같다. 첫째, 국내 기업들은 CRM을 도입하는데 있어서 여러 가지 CRM 시스템 특성 중에서 시스템 확장성을 제외한 시스템 통합성과 시스템 사용 용이성 요인이 CRM 추진성과에 통계적으로 유의한 수준에서 긍정적 영향을 미치고 있음을 알 수 있었다. 둘째, 국내 기업들을 대상으로 CRM 시스템의 특성과 CRM 성과간의 관련성이 기업이 속한 산업의 유형에 따라 차이가 있는가를 분석한 결과, 대상 기업의 CRM 시스템 특성이 추진성과에 미치는 영향은 기업이 속한 산업의 유형에 따라 차이가 없는 것으로 파악되었다.

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컨테이너 정기선사의 전략적 제휴 특성이 재무적 성과와 비재무적 성과에 미치는 영향 (The Effect Strategic Alliances on the Performance in Container Liner Shipping Companies)

  • 임종섭
    • 유통과학연구
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    • 제14권6호
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    • pp.99-106
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    • 2016
  • Purpose - The antecedent to the relationship between the effect of the characteristics of strategic alliances and the performance of container liner shipping companies has been investigated in this study as container liner shipping companies' strategic alliances. It affects positively and negatively home, partner, and the third parties' performance in container liner shipping companies. Extensive literature reviews on shipper's strategic alliances reveal that strategic alliances in financial and non-financial performance of container liner shipping companies show the performance such as economic effects, business performance, global supply chain management performance, customer satisfaction, and forward integration and backward integration performance. The purpose of this study is to test empirically that the relationship between the characteristics of strategic alliances and financial and non-financial performance in container liner shipping companies. Structured equation modeling and confirmatory factor analysis were used to test the hypothesis using AMOS statistics program. Most previous researches focused on the relationship between the characteristics of strategic alliances and alliance types. There are few empirical studies that focus on business performance data because it is difficult to collect data in container liner shipping companies. However, this research measures financial and non-financial performance differently compared with the previous researches focusing on the characteristics of strategic alliances and alliance types measurements. Research design, data, and methodology - The conceptual model for the study is based on the studies of Lim (2010), Chen & Zhen (2009), and Wang & Meng (2014). The model is built around the factors of characteristics of strategic alliances and business performance. Cost, marketing, and service factors are regarded as proxy for the characteristics of strategic alliances. The financial and non-financial performance are regarded as proxy for the performance of strategic alliances. Based on the analysis of one hundred cases such as forwarder, shipper, and liner shipping companies, this study uses structural equation modeling to verify the effects of the characteristics of strategic alliances on business performance. Conclusions - This study provides container liner shipping companies to get some policy and practical implications in terms of the characteristics of strategic alliances and business performance. First, the cost factor for alliances characteristics has a positively significant influence on the financial and non-financial performance of strategic alliances. The cost factor relationship between high and low performance group does not have a significant difference on the performance of strategic alliances. Second, the marketing factor of alliances characteristics has a positively significant influence on the financial and non-financial performance of strategic alliances. The high performance group's marketing factor has a great non-financial performance than low performance group, but the low performance group's marketing factor has a grater financial performance than high performance group factor does. Third, the service factor of alliances characteristics has a negative influence on the non-financial performance of strategic alliances. The high performance group's service factor has a great non-financial performance than low performance group. Based on the findings from this study, related implications and future avenues deserve to be discussed.

Can you predict the production performance using the make-ready performance?: Cases on highway construction projects

  • Yong-Woo Kim;Jinwoo Jang
    • 국제학술발표논문집
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    • The 3th International Conference on Construction Engineering and Project Management
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    • pp.914-919
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    • 2009
  • The research investigates for the relationship between the operating performances of the make-ready process and project production performance. To this end, the researchers proposed a metric of PCR (Percentage of Constraint Removal) to measure the make-ready performance. The study measured the production performance in two ways: production planning reliability and progress performance. We hypothesized that how well the make-ready process is performed has an impact on the degree of production performance. The statistical analyses are used to investigate that how operating performance of the make-ready process affects project production performance. The results of the regression analysis support our hypotheses (p<0.25) and correlation coefficients for the relationship between project production performance and make-ready performance are also significant (p<0.05).

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벤처기업의 제품개발 전략 실행과 제품개발 성과간의 관계에서 제품 혁신성의 매개효과 검증 (Exploring the Mediating Effect of Product Novelty of Business Ventures on the Relationship between Product Development Strategy Implementation and Performance)

  • 윤현중
    • 벤처창업연구
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    • 제13권4호
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    • pp.23-34
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    • 2018
  • 본 연구는 벤처기업의 제품개발 전략 실행과 제품개발 성과간의 관계에서 제품 혁신성의 매개효과를 검토하고 있다. 벤처기업의 제품개발과 관련된 기존 연구들은 주로 벤처기업의 기술력에 초점을 맞추어 보유한 기술 수준과 연구개발 투자가 어떻게 제품개발 성과를 증대시키는 지에 주목하고 있으며, 최근 연구들은 조직수준에 형성된 기업가정신이 제품개발 성과에 어떠한 영향을 미치는 지에 대해 논의하고 있다. 비록 벤처기업의 제품개발과 관련된 많은 중요한 논의들이 형성되어 있지만, 제품개발 전략을 실행하기 위한 연구개발 기능 분화가 어떻게 이루어져야 제품개발 성과가 높은지에 대한 논의는 부족하며, 조직수준에 형성된 기업가정신이 어떠한 과정을 거쳐 제품개발 성과를 달성하게 하는지에 대한 설명 또한 부족하다. 이에 본 연구는 한국의 벤처기업을 대상으로 조사한 설문조사 자료를 이용하여, 벤처기업의 연구개발 기능 분화로 나타난 연구개발 부서의 존재와 벤처기업에 형성된 기업가적 지향성이 제품개발 성과에 미치는 정(+)의 효과를 살펴보았으며, Day & Wensley(1988) 모형을 적용하여, 제품개발 전략 실행과 제품개발 성과간의 관계를 제품 혁신성이 매개하는 지를 확인하였다. 한국의 중소 벤처기업을 대상으로 수집한 703개 자료를 분석한 결과, 연구개발 부서의 기능 분화 및 기업가적 지향성 수준과 같은 제품개발 전략 실행이 제품 혁신성에 정(+)의 영향을 미치는 것으로 나타났으며, 제품 혁신성은 제품개발 전략 실행이 제품개발 성과에 미치는 영향을 대체로 매개하여 성과로 연계되는 것으로 나타났다. 특히 기존제품 개발의 경우, 연구개발 부서를 통한 제품개발 전략실행이 제품 혁신성을 높여 제품개발 성과를 높이는 것으로 나타났으며, 신제품개발의 경우 기업가적 지향성이 제품 혁신성을 높여 제품개발 성과를 높이는 것으로 나타났다. 이러한 분석결과는 벤처기업의 제품개발 전략 실행과 제품개발 성과에 관심을 가진 연구자들과 제품개발 전략이 제품개발 성과로 나타나는 과정을 파악하고자 하는 실무자들에게 시사점을 제공할 것이다.

The Relationship Between Sustainability, SCM Performance, and Financial Performance of Korean SMEs

  • Han, Neung-Ho;Choi, Doo-Won
    • Journal of Korea Trade
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    • 제26권2호
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    • pp.84-99
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    • 2022
  • Purpose - This study carried out an empirical study of the impact of sustainability - which has been gaining attention as challenges are arising in supply chains based on existing trade networks due to the impact of the COVID-19 pandemic - on SCM performance and financial performance of Korean SMEs. The study seeks to propose a measurement model to enhance the SCM performance and financial performance of Korean SMEs and to identify the relationship between sustainability, SCM performance and financial performance to suggest implications to SMEs, governments, and relevant organizations. Design/methodology - Our Analysis established hypotheses that economic sustainability, environmental sustainability, and other factors related to sustainability have a positive impact on SCM performance and financial performance as well as SCM performance has a positive impact on financial performance, making empirical validations by utilizing Structural Equation Modeling based on data collected through survey from Korean SMEs. Findings - According to an empirical study, although environmental sustainability and economic sustainability among factors of sustainability had a positive influence on SCM performance, social sustainability did not have a statistically significant influence. Furthermore, it was learned that only economic sustainability had a positive influence on financial performance while SCM performance has a positive influence on financial performance. Originality/value - This empirical study explored the relationship between SCM performance and financial performance of Korean SMEs with a high tendency to depend on specific supply chains when the international trade network is in confusion and/or the global supply chain has collapsed. If Korean SMEs allocate management resources to the factors deducted from this study, they would be able to build more efficient supply chains and improve financial performance to improve sustainability.

금융시장에서 영업사원의 지각된 평가 공정성과 직무성과 간의 구조적 관계 (Structural Relationship between Salesperson's Perceived Evaluation Fairness and Job Performance in the Financial Market)

  • 이준섭;김지영;이한근
    • 유통과학연구
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    • 제14권12호
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    • pp.141-151
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    • 2016
  • Purpose - Salesperson perceptions of the fairness and accuracy of a performance evaluation system were examined by managerial and professional employees of large organization. The performance evaluation process is central to many personal decisions such as attitude for job and sales performance. This study investigates the relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. The main purpose of this study is to develop and empirically test a comprehensive model of salespersons' perceived evaluation fairness on sales performance. For this purpose, we identified the structural relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. Also we investigate the mediating effects on job satisfaction and organizational commitment between perceived evaluation fairness and sales performance. Research design, data, and methodology - To empirically test these relationships, data were collected by in-depth interviews from sales managers and questionnaire surveys from 300 salespersons who work for sales area (credit card company, insurance company). Demographically, the overall sample was 91.6% female, 77.9% 30s and 40s, and 34% college educated, with an average tenure with their present organizations of 4 years. The questionnaire was composed of total 20 items dealing with frequency, quality, and consequences of perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. To test the research hypotheses, collected data analyzed by confirmatory factor analysis (CFA) and structure equation model (SEM). Results - Through extensive and rigorous literature review process of related literature(Perceived evaluation fairness, Job satisfaction, Organizational commitment, Sales performance), research model and research hypothesis was set up. This study obtains the following research results. First, perceived evaluation fairness has a positive effect on job satisfaction, whereas the effects of perceived evaluation fairness on organizational commitment and sales performance did not show statistically significant result. Second, job satisfaction and organizational commitment have complete mediating roles to the relationship between perceived evaluation fairness and organizational commitment, and relationship between perceived evaluation fairness and sales performance. Conclusions - Based on the results, salespersons' perceived evaluation fairness is one of the key independent variable for making high job satisfaction, organizational commitment, and sales performance. Finally the theoretical, managerial implication and research limitations are mentioned in the discussion.

프랜차이즈 본사의 협동지향성과 관계파워가 갈등해결전략과 신뢰 그리고 관계성과에 미치는 영향 (Effects of Cooperative Orientation and Relationship Power on Conflict Resolution Strategy and Relationship Performance)

  • 한상호
    • 한국프랜차이즈경영연구
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    • 제8권2호
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    • pp.17-24
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    • 2017
  • Purpose - In recent years, research has been conducted on the conflict resolution strategies of the franchise headquarters and the franchisees, but there is a lack of research on how the power structure and cultural factors play a role in resolving conflicts. From this perspective, this study is to examine the structural relationship between franchisors' cultural orientation and relationship power, and conflict resolution strategies, relationship trust, and relationship performance using. The findings of this study suggest how franchise headquarters should establish long-term relationship with franchisees and share information. Research design, data, methodology - The data were collected from April 1 to April 15, 2013. Because this study examined franchise industries from the franchisee perspective, we contacted franchisee store owner and managers located in Seoul and Gyeonggi Province. Interviewers trained contacted a total of 200 franchisees, and 196 franchisees responded. Out of 196 respondents, 13 respondents were deleted due to missing information. Thus, a total of 183 franchisee were used for this study. he data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and Amos 23.0 statistical program. Results - The results showed that cooperation orientation and relational power of franchisor had significant effects on conflict resolution strategies. Cooperating, obliging, and compromising strategies of conflict resolution strategy had significant effects on relationship trust. Also, relationship trust had significant effect on relationship performance. Conclusions - This study shows that the franchise headquarters and the franchisees share necessary information for common purposes and that continuous two-way communications play an important role in resolving conflicts. In other words, the result of this study suggests that if the franchise headquarters and the franchisee actively consider the position of the other party and strive to achieve the goal, conflict resolution may be more successful. In order to do this, the franchise headquarters will have to consider how to build and maintain continuous communication with the franchisees, and continuous education is also needed so that employees can have a cooperative attitude. However, since the culture of these organizations is not made up of simple staff training and is not formed within a short time, the CEO of the franchisee headquarters should take the lead in establishing a cooperative culture with the merchants over the long term.

수출기업의 통합적 성과결정요인에 대한 연구 - 광주 소재 수출기업을 중심으로 - (The Study on the Determinants of Export Performance in terms of Integrated Approach - the Case of Exporting Firms in Gwangju -)

  • 박현재
    • 무역상무연구
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    • 제65권
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    • pp.161-179
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    • 2015
  • The main objective of this study is to examine the mediating effect of 'international entrepreneurship' on the relationship between the determinants related to export and export performance. Data was collected from a survey of 200 exporting firms in Gwangju, Korea. The results of the study are as follows ; First, 'international entrepreneurship' are produced a mediating effect when the determinants affect export performance. Second, Resource-based factors and Industry organization factors have a positive impacts on export performance. However, relationship factor as a determinant does not have statistically significant correlation to export performance. Accordingly, in orer to enhance export performance, exporting firms in Korea should try more to prepare for resource-based factors and industry organization factors as determinants. In addition to these, if CEOs of exporting firms are equipped with international entrepreneurship spirits, they can increase the performance of their exporting firms. So they have to manage their exporting firms very strategically so that they can make their firms' export performance better and better.

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직무관련 인식들과 감정간의 관계에 관한 고찰 (Relationship among Job-relevant Cognitions and Emotions : A Conceptual Review)

  • 홍용기;조국행;박종혁
    • 경영과정보연구
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    • 제15권
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    • pp.91-108
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    • 2004
  • In this article, We propose research propositions about correlates of job interest, job difficulty, job effort, and job performance as well as job performance and emotions while working. The purpose of this study is to review existing research on emotions and job performance, particularly emotions at work. The purpose of this article is to review existing research on job performance and emotions, particularly at the job relevant cognitions level. In this study, We propose research propositions about correlates of job performance and emotions while working. The purpose of this article is to develop and propose research propositions about potential correlates of perceived performance at the job relevant level. Correlates include those that should function mainly as antecedents of performance, such as job difficulty, job interest, and job effort in the study are emotions experienced concurrently with job performance. Therefore, We suggest the predictive direction and bivariate relationship of the set of among variables in explaining job performance and emotions.

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응급실 간호사의 임파워먼트와 감염관리 수행도의 관계 (The Relationship between Empowerment and Performance of Infection Control by Emergency Department Nurses)

  • 윤종미;성미혜
    • 기본간호학회지
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    • 제16권4호
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    • pp.412-420
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    • 2009
  • Purpose: The purpose of this study was to identify the relationship between empowerment and performance of infection control by emergency department nurses. Method: Participants were 190 nurses working in emergency departments in 14 hospitals located in Busan. Descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficients with SPSS PC+ WIN 12.0 were used to analyze the data. Results: There were significant differences in empowerment by years in ED (emergency departments) and position. There was a significant differences in performance of infection control by position. There were significant differences in empowerment by infection control-related characteristics and by regular conference for infection control. There was a significant and positive relationship between empowerment and performance of infection control in ED nurses. Conclusion: The results of this study indicate that improvement in the level of ED nurse's empowerment would lead to an increase in the performances of infection control.

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