• 제목/요약/키워드: Relationship outcome

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아웃소싱 기업간 통제와 관계 몰입에 있어서 신뢰 매개 역할에 관한 연구 (The Relationship between Control Mechanism and Commitment in Information Systems Outsourcing : The Mediating effects of Trust)

  • 최재웅;한만용;정병호
    • 디지털산업정보학회논문지
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    • 제6권4호
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    • pp.251-265
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    • 2010
  • Recently, with increasing interest in the subject of interfirm relationship mechanism, some information systems researchers point out that existing outsourcing theories are limited in explaining the choice of governance mechanisms in interfirm relational exchanges. Recognizing the importance of trust-commitment, this study focuses on the relationship of between control mechanism and commitment. Especially the role of trust as mediator is mainly researched. A mediation model was suggested on the basis of theoretical linkages from prior relevant studies. The research model was empirically tested with 73 IS outsourcing projects. The findings have significant impactions for further research and practice. Findings are as follows: First, outcome control, process control, social control had positive effects on trust and commitment. Second, inter-organizational trust played as a partial mediator on the relationship between control mechanisms and commitment. Based on these findings, the implication and the limitation of the study were presented including some directions for future studies.

학습, 혁신역량과 혁신성과 간의 관계에 관한 연구 (A Study on the Relationship of Learning, Innovation Capability and Innovation Outcome)

  • 김귀원
    • 기술혁신학회지
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    • 제17권2호
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    • pp.380-420
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    • 2014
  • 오늘날 불확실성이 증가하면서 조직구성원의 전문역량, 즉 혁신역량에 대한 중요성이 커지고 있다. 이러한 실정에도 불구하고, 조직원 개인의 혁신역량에 대해 혁신산출물을 만들기 위한 투입요소, 혁신 활동(혁신역량보유, 발휘, 증진노력 등) 그리고 혁신산출물 간의 관계에 관한 연구는 아직까지 많지 않은 편이다. 이런 원인은 기존 혁신연구단위가 국가단위, 산업단위, 기업단위에서 이루어지는 것이 일반적이기 때문이며, 상대적으로 특정기업의 투입, 산출 및 혁신활동 자체에 대한 분석이 다소 부족한 편이다. 그러므로 이 연구는 기존 혁신연구의 틀과 시각에서 벗어나, 특정조직중심의 개인별 혁신성과와 그 성과와 관련성이 높을 것으로 추정되는 혁신활동들에 대한 네 가지 가설, 즉 첫째는 역량의 차이에 따라 혁신성과는 차이가 있을 것이다. 둘째, 학습시간의 차이에 따라 역량은 차이가 있을 것이다. 셋째, 학습시간의 차이에 따라 혁신성과는 차이가 있을 것이다. 넷째, 학습시간과 혁신성과 간의 관계에는 혁신역량의 매개효과가 있을 것이다(구조모형 검정)는 문제에 대해 정량분석을 시도하여, 조직 경쟁력을 향상시키기 위한 정책적 시사점을 도출하는 것을 연구목적으로 한다.

Interface Assessment를 통한 액티브 시니어의 사용자 경험 분석 (A User Experience Study for Active Senior based on Interface Assessment)

  • 황이판;김형우
    • 스마트미디어저널
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    • 제6권4호
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    • pp.79-87
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    • 2017
  • 본 논문은 기존 노년층과는 다른 특성을 보이는 액티브 시니어의 사용자 경험 문제를 도출해 내기 위한 연구로 먼저 선행 연구분석을 통하여 'Visible', 'Desired Outcome', 'Immediate Feedback', 'Intuitiveness', 'Perceived Ease of Use'의 다섯 가지 요소를 사용자 interaction의 초기단계를 이루는 요소로 추출하였고 이를 기반으로 Interface 사용 중에 사용자의 행위와 인지 내용을 분석하였다. 이를 통해 사용과정에서 생기는 문제점을 도출하였으며, 다섯 가지 요소와 사용자의 주관 평가 간의 상관관계를 분석하였다. 사용자 경험의 주관 평가에는 PSSUQ를 사용하였으며 SPSS 22 버전을 사용하여 pearson 상관 분석을 실시하였다. 본 논문의 연구결과는 다음과 같다. 첫째, App 사용 시 액티브 시니어 사용자들이 겪는 가장 큰 문제는 desired outcome차원의 문제로 볼 수 있다. 둘째, interface assessment 다섯 가지 요소 중 'Desired Outcome', 'Perceived Ease of Use' 두 가지 요소만이 PSSUQ 설문 결과와 통계적으로 유의미한 상관관계를 보이는 것으로 나타났으며 나머지 'Visible', 'Immediate Feedback', 'Intuitiveness'의 세 요소는 사용자의 주관 평가와 상관관계를 보이지 않았다. 본 논문의 연구결과에 의하면 액티브 시니어는 기존의 노년층과는 다른 특징을 가지고 있어 'Desired Outcome'과 'Perceived ease of use'차원의 문제가 더 많은 영향을 미치는 요소로 볼 수 있으며 기존의 연구에서 중요한 요소로 거론한 'Visible', 'Immediate feedback', 'Intuitiveness'는 명확한 상관관계가 없는 것으로 볼 수 있다. 이는 기존 노년층과 달리 액티브 시니어의 경우 PC나 스마트폰 사용 경험의 누적으로 인하여 visible, immediate feedback, intuitiveness 등의 요소에 어려움을 적게 겪기 때문인 것으로 보인다. 본 논문의 연구 결과는 다양한 수요를 보이고 있는 액티브 시니어용 App의 개발에 의미 있게 활용될 것이다.

소셜 네트워크 서비스가 사회적 자본에 미치는 영향 (The Effect of Social Network Service on Social Capital)

  • 김종기;김진성;뢰정첩
    • 한국정보시스템학회지:정보시스템연구
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    • 제21권3호
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    • pp.163-186
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    • 2012
  • With the development of Internet and transition to information society, social capital is expanding to online from the traditional offline context. Especially with the widespread of social network service(SNS) the number of SNS users is increasing sharply and the importance of online social capital has been more and more significant. Most studies on social capital focused on organizational aspects but few studies have payed attention to personal aspect. Empirical studies on the relation between SNS and social capital were seldom conducted in previous studies. Based on the theory of social capital this study targets on the relationship formed through SNS and analyzes on how the relationship affects the perceived social capital. In this study 'self-presentation', 'playfulness' and 'critical mass' are posited as the antecedent factors of 'SNS usage'. This study proposes a research model to examine the effect of 'SNS usage' on 'relationship reinforcement', 'relationship building' and 'perceived social capital'. According to the results of empirical analysis, 'self-presentation', 'playfulness' and 'critical mass' can generate significant positive influence on 'SNS usage'. It also confirms not only the effect of 'relationship reinforcement' and 'relationship building' formed through SNS on 'perceived social capital' but also relationship between the social capital formation and SNS usage. The outcome obtained in this study can be applied in developing SNS services.

IT컨설팅에서 인지적 신뢰와 정서적 신뢰에 관한 연구 (Cognitive and Affective Trust in IT Consulting Service)

  • 박준기;조철현;김한별;이정우
    • 한국IT서비스학회지
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    • 제12권3호
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    • pp.39-54
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    • 2013
  • IT consulting is becoming a norm rather than exception in this age of smart work and information revolution. As IT consulting is one of the knowledge intensive services requiring high credence on both sides, maintaining a good trustful relationship is critical in sustenance of strategic partnership between business firms and IT service firms. Trust is known to be one of the salient constructs in service relationships. In this study, building from the social psychology literature, trust is conceptualized as two dimensions : cognitive and affective trust. Using two dimensions of trust as mediators, a research model is constructed for IT consulting specific context : relationship continuance intention as the dependent construct while expertise, service performance, reputation, relationship satisfaction and value similarity as antecedents of cognitive and affective trust. 145 data points were collected through a survey of IT service client project managers retrospectively asking their experience with IT consultants. Findings suggest that cognitive trust is associated with perceived level of expertise and service performance while affective trust with relationship satisfaction and value similarity, respectively. Interestingly, the paths from reputation are found to be statistically insignificant towards both dimensions of trust, indicating IT service context would be more practically outcome oriented than any other professional service context. Also, cognitive trust seems to maintain stronger influence on relationship continuance intention as anticipated. Implications and limitations are discussed at the end.

뇌혈관질환자에게 적용가능한 간호결과 분류체계의 타당성 검증 (Validation of the Nursing Outcomes Classification on Cerebrovascular Patients)

  • 김영화;소향숙;이은주;고은
    • 성인간호학회지
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    • 제20권3호
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    • pp.489-499
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    • 2008
  • Purpose: The purpose of this study was to assess the importance and contribution of 9 nursing outcomes and their indicators that could be applied to cerebrovascular patients. Methods: Data were collected from 175 neurosurgical nurses working at two university affiliated hospitals and five secondary hospitals located in Gwang-ju. The Fehring method was used to estimate outcome content validity(OCV) and outcome sensitivity validity(OSV) of nursing outcomes and their indicators. Stepwise regression was used to evaluate relationship between outcome and its indicators. Results: The core outcomes identified by the OCV were Tissue Perfusion: Cerebral, Nutritional Status, Neurological Status, and Wound Healing: Primary Intention, whereas highly supportive outcomes identified by the OSV were Oral Health, Self-Care: ADL, and Nutritional Status. All the critical indicators selected for Fehring method were not included in stepwise regression model. By stepwise regression analysis, the indicators explained outcomes from 19% to 52% in importance and from 21% to 45% in contribution. Conclusion: This study identified core and supportive outcomes and their indicators which could be useful to assess the physical status of cerebrovascular patients. Further research is needed for the revision and development of nursing outcomes and their indicators at neurological nursing area.

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무역전시회의 서비스품질, 고객만족 및 고객충성도에 관한 연구 (A study on trade show's service quality, customer satisfaction and customer loyalty)

  • 조윤실
    • 통상정보연구
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    • 제17권3호
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    • pp.359-378
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    • 2015
  • 본연구의 목적은 무역전시의 서비스품질과 고객만족 및 충성도에 관한 구조적 관계를 분석함으로써 전시회의 경쟁력을 높이기 위한 전략적 시사점을 제공하고자 한다. 이를 위해 고객만족과 충성도에 영향을 미치는 서비스품질요인을 측정하기 위하여 물리적환경품질, 상호작용품질, 결과품질의 3차원으로 구분하였고, 전시참가업체를 대상으로 실증분석하였다. 연구 결과 서비스품질의 고객만족에 대한 영향에 있어 물리적환경품질, 상호작용품질, 결과품질이 모두 유의하게 나타났다. 서비스품질요인과 충성도의 관계에서는 상호작용품질과 결과품질이 충성도에 유의한 영향을 미치는 것으로 나타났고, 물리적 환경품질은 유의한 영향을 미치지 않는 것으로 나타났다. 고객만족은 충성도에 유의한 영향을 미치는 것으로 나타났다.

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분야별 전문간호사의 전문간호업무에 대한 성과 평가: 일개 병원을 중심으로 (Evaluation of Nursing Outcomes among Advanced Practice Nurses in a Tertiary Hospital)

  • 설미이;이명선
    • 중환자간호학회지
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    • 제5권2호
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    • pp.37-48
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    • 2012
  • Purpose: The purpose of the study was to evaluate how advanced practice nurses (APNs) recognized their work by analyzing nursing outcomes. The ultimate goal was to examine the utility of APNs by connecting their work to the outcomes. Methods: Cross-sectional survey was conducted to collect the data from 59 APNs in a tertiary hospital lovated in Seoul, Korea. The questionnaire with 84 outcome indicators for advanced practice nurses was used. Descriptive statistics were used to analyze the data. Results: Among 84 outcome indicators, 11 indicators were associated with the work of APNs. Majority of these findings were included in the categories of clinical results and satisfaction. Items identified to be associated with the work of APNs were different among oncology nursing area, surgical speciality area, emergency care area, and critical care area. Conclusion: The results of the study indicated that the works of APNs were relevant to education/counseling/training and interpersonal relationship with other health professionals. The results of the study could be helpful to delineate the work characteristics of APNs and increase the utility of APNs in Korea where roles of APNs are not yet clearly delineated in most clinical settings.

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중소기업의 개방형 탐색 전략과 혁신활동 (External Open Innovation Strategy and Innovation Outcome in SMEs)

  • 양지연;노태우
    • 지식경영연구
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    • 제16권4호
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    • pp.1-16
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    • 2015
  • This paper aims to explore the small and medium sized enterprises'(SMEs') technological innovation through an open innovative strategy. Researchers have identified open innovation as external search 'breadth' and 'depth'. Although an open innovation strategy is well known as an effective way for SMEs' innovation, this stream of research examines differences between pursuing breadth of external knowledge and depth of external knowledge for SEMs' innovation. The sample comprises a total of 1106 SMEs included in the Korean Innovation Survey, and logistic regression analysis and odds ratio comparison were used to evaluate the relationship between external knowledge search and innovation outcomes. The results show that both 'breadth' and 'depth' positively affect the SMEs' innovation. When SMEs are simultaneously pursuing external searching for breadth and depth, however, a negative result on innovation outcome followed because of the lack of their internal resources and capacities. Despite these contributions, we have certain limitations that can be regarded as means of future research. Even though breadth and depth are adopted to measure the way of how a firm sources the external knowledge, companies may place the different weight on each source of knowledge. And also, it is difficult to understand how the knowledge gained through external search contributes to a firm's incremental and radical innovation, respectively.

간호대학생의 진로행동에 영향을 미치는 요인에 대한 경로 분석- 사회인지 진로이론을 중심으로 (Path Analysis of Factors Influencing Career Preparation Behavior of Korean Nursing Students - Based on Social Cognitive Career Theory)

  • 구현영;박옥경;정선영
    • Child Health Nursing Research
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    • 제23권1호
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    • pp.10-18
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    • 2017
  • Purpose: The purpose of this study was to identify personal, contextual, and cognitive factors influencing the career preparation behavior of Korean nursing students. In this study, an examination was done of the fitness of a path model for the relationship among these factors based on the social cognitive career theory. Methods: The participants were 413 nursing students in South Korea. Data were collected using self-report questionnaires that included self-esteem, social support, self-efficacy, outcome expectation, career decision level, and career preparation behavior. Data were analyzed using descriptive statistics, Pearson correlation analysis, and path analysis. Results: The factors influencing career preparation behavior were self-efficacy, career decision level, self-esteem, outcome expectation, and social support. The factors influencing career decision level were self-efficacy, outcome expectation, self-esteem, and social support. Conclusion: The findings indicate that self-efficacy is an important factor influencing the career behavior of Korean nursing students. Nurse educators should consider personal, contextual, and cognitive factors of nursing students and develop systemic career guidance programs to help nursing students' career preparation behavior.