• 한국IT서비스학회지
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• 제13권1호
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• pp.1-21
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• 2014

In IT service quality research, the relationship between the service quality and clients' satisfaction was the focus of many studies while in relationship quality research, the influence of trust and conflict on relationship commitment seems to be the focus. In this study, these two research streams are integrated and a theoretical research model is proposed consisting of IT service quality, satisfaction, trust and relationship commitment with conflict as a moderator for the overall psychological mechanism. As satisfaction represents emotional response while trust cognitive response, this research model integrated both emotional and cognitive aspects of relationship maintenance in the IT service context. Analysis of data collected from 262 employees of global IT service firm revealed the differential effects of reliability, responsiveness, assurance and empathy on satisfaction and trust. Also, depending upon the level of conflict, the effects of reliability and assurance were found to be moderated. Further analysis revealed more profound mechanism at work relating emotional and cognitive aspects in the psychology of relationship maintenance in IT service context. Practical implications are further discussed in the conclusion.

• 경영과학
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• 제29권3호
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• pp.135-156
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• 2012

Due to the rapid growth of social networking community (SNC), research into SNC user's behavior has recently emerged as an important issue in information systems. An individual makes a decision whether or not to continually use his or her own SNC and to purchase digital items to decorate it. Most previous research has focused on a user's continuance intention and has ignored the importance of purchase intention. This study develops and empirically tests an integrated model designed to predict a user's two types of behavioral intention：continuance intention and purchase intention based on the expectation-confirmation model (ECM) and a dual model of relationship maintenance mechanism.The results indicate that perceived usefulness, satisfaction, personalization, and switching cost have important influences on the formation of SNC continuance intention. The results also show that perceived usefulness and satisfaction does not have any significant impacts on purchase intention, while personalization, learning, attractiveness of alternatives, and continuance intention significantly affect it.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2011년도 춘계학술대회 논문집
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• pp.167-172
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• 2011

Generally, the analysis of railroad wear data is most effective method for the efficient railway maintenance. The wear of railway track affects loss of rough ride, noise or vibration of train and traveling safety. Moreover as the track is worn away, this promotes destruction of structural mechanism of rail track which can bring about increasing of rail track maintenance cost drastically. For this reason, it is very important and interested research subject to design railway track structure and to analyse train movement mechanism based on systematic analysis of the reasons causing rail wear possible in real field. In this research, for the efficient maintenance, Life Cycle Performance of rail track and maintenance characteristics are computed considering some track components such as track type, contracting type, sleeper type and roadbed type. Time - Wear probabilistic distribution relationship as well as multiple regression analysis based on time, curvature and wear data are computed to predict the service life remainder of railway track and to be adapted to safety assessment.

• 유통과학연구
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• 제14권9호
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• pp.15-24
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• 2016

Purpose - Key account management is a supplier company initiated relational approach that has received great attention from both academics and practitioners manifested in the business-to-business relationship literatures. However, there is widespread debate and contention on what should be the underlying theoretical base for defining this vital part of relationship marketing. With the insights from the social exchange theory, present paper explores how social exchange affects the dynamic nature of key account management relationship at the organizational level. Research design, data, and methodology - The paper follows a comprehensive review approach to examine the relationship between social exchange theory and key account management approach. Conceptual arguments and findings are assessed across studies with the main objective of showing how social exchange theory develops the governance mechanism in maintaining the key account relationship. Results - Since relational norm is considered as a glue for the maintenance of buyer-seller relationship in social exchange theory, factors develop the non-contractual governance mechanism 'relationship' in business-to-business relationship and this norm replaces or supplements more formal governance mechanisms such as contracts are explored. Conclusions - This paper advances central relational norm to manage the company's most important key customers and demonstrates how this norm can be developed in buyer-seller key account relationship. Implications from this new perspective are forwarded.

• 한국정보시스템학회지:정보시스템연구
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• 제28권4호
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• pp.27-47
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• 2019

Purpose The study examined the key factors influencing the formation mechanism of SNS addiction. Based on the use and gratification theory, we considered relationship maintenance, perceived enjoyment, and self-expression as main desires to induce SNS addiction. The characteristics of SNS users were also considered as major factors affecting SNS addiction. In particular, self-control and subjective well-beings were considered to be prevention factors that could reduce SNS addiction, while SNS relational intimacy was considered to be a facilitator that would increase SNS addiction. Design/Methodology/Approach A structural equation modeling (SEM) method was used to test the theoretical framework based on a sample of 224 Facebook users who have used it more than 6 months. Confirmation factor analysis was conducted to check the reliability, convergent validity, and discriminant validity. Findings Relationship maintenance had a significant effect on self-disclosure intention and SNS addiction, respectively. Perceived enjoyment was significantly related to self-disclosure intention, while it was insignificantly associated with SNS addiction. However, self-expression was not significantly related to both self-disclosure intention and SNS addiction. Consistent with our expectations, both self-control and subjective well-beings had negative effects on SNS addiction. The analysis results found that SNS relational intimacy was positively related to SNS addiction.

• 한국구조물진단유지관리공학회 논문집
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• 제14권4호
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• pp.86-93
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• 2010

레일마모는 열차의 주행안전 및 승차감에 미치는 영향이 크고, 소음 진동의 주요원인으로 작용한다. 또한 레일마모가 발생할 경우 궤도구조의 파괴를 촉진시킴으로써 차량 및 궤도유지보수비를 크게 증가시킨다. 따라서 현장에서 발생하는 마모 원인을 체계적으로 분석함으로써 마모를 저감할 수 있도록 차량운행 조건과 선로선형 및 궤도구조를 설계하는 것은 중요한 과제이다. 본 연구에서는 궤도의 효율적인 유지관리를 위해 궤도를 구성하고 있는 레일, 체결구, 침목, 도상 등의 요소를 고려하여 레일 궤도의 생애주기 거동 및 유지관리 특성을 분석하였다. 또한 축적된 진단/검측 데이터로부터 궤도 구성품의 건전도를 평가할 수 있는 방법을 정립하고 잔존수명을 예측하여 효율적 유지관리를 실현할 수 있는 기법 개발을 위하여 지하철 레일단면마모데이터를 이용한 구간 특성에 따른 시간-마모량의 확률적 분포 변화와 다중회귀 분석을 수행하였다.

• 한국정보과학회:학술대회논문집
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• 한국정보과학회 1999년도 가을 학술발표논문집 Vol.26 No.2 (3)
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• pp.783-785
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• 1999

Distributed Object Systems are very complex. So, it is difficult to see overall relationship among objects participated in the system. Moreover the performance tuning or maintenance are also important issues of it. So, it needs a way to view the system with low-cost and an efficient method. One of solutions is a visualization tool or system. In this paper, we proposed a tracing facility for Java-based distributed object system, especially RM(Remote Method Invocation). Our up-coming visualization system will use two phase hybrid post-mortem/on-the-fly technique. To support it, the fundamental tracing part must have some flexible and dynamic mechanism. The main idea of our tracing technique is the Plug-in Sensor Model(PSM). The relationship between tracing (monitoring) part and visualization part is closely related. So, we considered the appropriate factors for visualization. We developed 'Traced RMI(TRMI)'. For more precise visualization of a working system, the casuality of events has to be preserved. TRMI can support global event ordering.

• 한국방사성폐기물학회:학술대회논문집
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• 한국방사성폐기물학회 2004년도 학술논문집
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• pp.306-315
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• 2004

MSM의 결점인 접근 지역의 제한을 극복하기 위해 차세대관리 공정장치 유지보수용 천장이동 서보 매니퓰레이터(Bridge Transported Servo Manipulator, BTSM) 시제품을 개발하였다. 시제품은 부분적으로 와이어 구동방식을 채택한 단일 팔 형태의 힘반영 마스터-슬레이브 서보 매니퓰레이터로 중량 및 규모에 비해 취급하중이 기존 마스터-슬레이브 서보 매니퓰레이터 보다 크다. 와이어 구동 메카니즘은 한 축이 움직일 때 다른 축도 영향을 받을 수 있다. 본 논문에서는 이의 현상을 극복하기 위해 와이어 길이 변화에 대한 관계식을 유도하였으며, 실험을 통해서 검증하였다.

• 한국구조물진단유지관리공학회 논문집
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• 제8권2호
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• pp.239-246
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• 2004

콘크리트의 구조물의 내구성을 향상시키기 위해서는 W/C의 감소, 피복두께의 증가, 혼화재의 사용 등을 예로 들 수 있다. 특히, 혼화재를 사용한 경우 콘크리트의 수밀성이 향상되고 구조체의 내구성이 향상되는 것으로 보고되고 있으나 염소이온 확산에 대해서는 보다 체계적인 연구를 수행할 필요가 있다. 또한 혼화재를 사용한 콘크리트의 경우, 혼화재 종류에 따라 포졸란반응 및 잠재수경성 등에 의해 콘크리트 내부조직의 변화가 발생하므로 콘크리트의 염소이온 확산에 대한 보다 정확한 평가를 위해서는 콘크리트 내부의 조직을 평가할 수 있는 요소들을 고려해야 한다. 이에 본 연구에서는 혼화재를 사용한 콘크리트의 내구수명을 평가하기 위한 연구의 일환으로 콘크리트의 압축강도, 공극률, 투기성을 물리적 특성으로 설정하고 이들과 염소이온 확산계수와의 관계를 분석하였다.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2005년도 추계학술대회 논문집
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• pp.170-175
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• 2005

In this study, experimental and theoretical methods were applied to understand brake squeal noise VVVF rolling stock on tracks. Trailer cars needed to payed a particular attention, because they were the major source of brake noise. VVVF rolling stocks for lines no 1 of the subway system in Seoul were used for experimental analyses. In order to study brake squeal noise, a dynamometer test at the S&T Brake, Co., which was a manufacturer of brake pads had performed. For measuring vibration and noise, vibration tests of brake parts (brake lining, brake lining head, back plates, etc.) at the SNUT were executed. Also, vibration tests of disc assembly and lining block at the heavy maintenance shop of the Gunja depot were performed. The modal analyses by using an ANSYS which was one of the CAE commercial program were simulated to know the relationship to the mechanism of brake noise. On the based of the tests and the simulations it was found that specific frequencies of the brake parts affected squeal noise, and improvements for reducing squeal noise were proposed.