• Journal of Information Technology Services
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• v.13 no.1
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• pp.1-21
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• 2014

In IT service quality research, the relationship between the service quality and clients' satisfaction was the focus of many studies while in relationship quality research, the influence of trust and conflict on relationship commitment seems to be the focus. In this study, these two research streams are integrated and a theoretical research model is proposed consisting of IT service quality, satisfaction, trust and relationship commitment with conflict as a moderator for the overall psychological mechanism. As satisfaction represents emotional response while trust cognitive response, this research model integrated both emotional and cognitive aspects of relationship maintenance in the IT service context. Analysis of data collected from 262 employees of global IT service firm revealed the differential effects of reliability, responsiveness, assurance and empathy on satisfaction and trust. Also, depending upon the level of conflict, the effects of reliability and assurance were found to be moderated. Further analysis revealed more profound mechanism at work relating emotional and cognitive aspects in the psychology of relationship maintenance in IT service context. Practical implications are further discussed in the conclusion.

• Korean Management Science Review
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• v.29 no.3
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• pp.135-156
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• 2012

Due to the rapid growth of social networking community (SNC), research into SNC user's behavior has recently emerged as an important issue in information systems. An individual makes a decision whether or not to continually use his or her own SNC and to purchase digital items to decorate it. Most previous research has focused on a user's continuance intention and has ignored the importance of purchase intention. This study develops and empirically tests an integrated model designed to predict a user's two types of behavioral intention：continuance intention and purchase intention based on the expectation-confirmation model (ECM) and a dual model of relationship maintenance mechanism.The results indicate that perceived usefulness, satisfaction, personalization, and switching cost have important influences on the formation of SNC continuance intention. The results also show that perceived usefulness and satisfaction does not have any significant impacts on purchase intention, while personalization, learning, attractiveness of alternatives, and continuance intention significantly affect it.

• Proceedings of the KSR Conference
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• 2011.05a
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• pp.167-172
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• 2011

Generally, the analysis of railroad wear data is most effective method for the efficient railway maintenance. The wear of railway track affects loss of rough ride, noise or vibration of train and traveling safety. Moreover as the track is worn away, this promotes destruction of structural mechanism of rail track which can bring about increasing of rail track maintenance cost drastically. For this reason, it is very important and interested research subject to design railway track structure and to analyse train movement mechanism based on systematic analysis of the reasons causing rail wear possible in real field. In this research, for the efficient maintenance, Life Cycle Performance of rail track and maintenance characteristics are computed considering some track components such as track type, contracting type, sleeper type and roadbed type. Time - Wear probabilistic distribution relationship as well as multiple regression analysis based on time, curvature and wear data are computed to predict the service life remainder of railway track and to be adapted to safety assessment.

• Journal of Distribution Science
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• v.14 no.9
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• pp.15-24
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• 2016

Purpose - Key account management is a supplier company initiated relational approach that has received great attention from both academics and practitioners manifested in the business-to-business relationship literatures. However, there is widespread debate and contention on what should be the underlying theoretical base for defining this vital part of relationship marketing. With the insights from the social exchange theory, present paper explores how social exchange affects the dynamic nature of key account management relationship at the organizational level. Research design, data, and methodology - The paper follows a comprehensive review approach to examine the relationship between social exchange theory and key account management approach. Conceptual arguments and findings are assessed across studies with the main objective of showing how social exchange theory develops the governance mechanism in maintaining the key account relationship. Results - Since relational norm is considered as a glue for the maintenance of buyer-seller relationship in social exchange theory, factors develop the non-contractual governance mechanism 'relationship' in business-to-business relationship and this norm replaces or supplements more formal governance mechanisms such as contracts are explored. Conclusions - This paper advances central relational norm to manage the company's most important key customers and demonstrates how this norm can be developed in buyer-seller key account relationship. Implications from this new perspective are forwarded.

• The Journal of Information Systems
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• v.28 no.4
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• pp.27-47
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• 2019

Purpose The study examined the key factors influencing the formation mechanism of SNS addiction. Based on the use and gratification theory, we considered relationship maintenance, perceived enjoyment, and self-expression as main desires to induce SNS addiction. The characteristics of SNS users were also considered as major factors affecting SNS addiction. In particular, self-control and subjective well-beings were considered to be prevention factors that could reduce SNS addiction, while SNS relational intimacy was considered to be a facilitator that would increase SNS addiction. Design/Methodology/Approach A structural equation modeling (SEM) method was used to test the theoretical framework based on a sample of 224 Facebook users who have used it more than 6 months. Confirmation factor analysis was conducted to check the reliability, convergent validity, and discriminant validity. Findings Relationship maintenance had a significant effect on self-disclosure intention and SNS addiction, respectively. Perceived enjoyment was significantly related to self-disclosure intention, while it was insignificantly associated with SNS addiction. However, self-expression was not significantly related to both self-disclosure intention and SNS addiction. Consistent with our expectations, both self-control and subjective well-beings had negative effects on SNS addiction. The analysis results found that SNS relational intimacy was positively related to SNS addiction.

• Journal of the Korea institute for structural maintenance and inspection
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• v.14 no.4
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• pp.86-93
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• 2010

The wear of railway track affects loss of rough ride, noise or vibration of train and traveling safety. Moreover as the track is worn away, this promotes destruction of structural mechanism of rail track which can bring about increasing of rail track maintenance cost drastically. For this reason, it is very important and interested research subject to design railway track structure and to analyse train movement mechanism based on systematic analysis of the reasons causing rail wear possible in real field. In this research, for the efficient maintenance, Life Cycle Performance of rail track and maintenance characteristics are computed considering some track components such as track type, contracting type, sleeper type and roadbed type. Time - Wear probabilistic distribution relationship as well as multiple regression analysis based on time, curvature and wear data are computed to predict the service life remainder of railway track and to be adapted to safety assessment.

• Proceedings of the Korean Information Science Society Conference
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• 1999.10c
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• pp.783-785
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• 1999

Distributed Object Systems are very complex. So, it is difficult to see overall relationship among objects participated in the system. Moreover the performance tuning or maintenance are also important issues of it. So, it needs a way to view the system with low-cost and an efficient method. One of solutions is a visualization tool or system. In this paper, we proposed a tracing facility for Java-based distributed object system, especially RM(Remote Method Invocation). Our up-coming visualization system will use two phase hybrid post-mortem/on-the-fly technique. To support it, the fundamental tracing part must have some flexible and dynamic mechanism. The main idea of our tracing technique is the Plug-in Sensor Model(PSM). The relationship between tracing (monitoring) part and visualization part is closely related. So, we considered the appropriate factors for visualization. We developed 'Traced RMI(TRMI)'. For more precise visualization of a working system, the casuality of events has to be preserved. TRMI can support global event ordering.

• Proceedings of the Korean Radioactive Waste Society Conference
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• 2004.06a
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• pp.306-315
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• 2004

A Bridge Transported Servo Manipulator (BTSM) for Advanced spent fuel Conditioning Process (ACP) has been developed to overcome the limitation of access that is a drawback of Mechanical master-slave manipulators (MSMs) for the equipment maintenance. Wire-driven mechanisms have been adopted to increase the handling capacity to weight. The main disadvantage of the wire driven mechanism is that if one link is in motion, other links can be affected because wires and links are coupled. In this paper, the relationship between pulleys and links are formiliarized to overcome this drawbacks, Derived equations are proven and analyzed through experiments.

• Journal of the Korea institute for structural maintenance and inspection
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• v.8 no.2
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• pp.239-246
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• 2004

To improve the durability of concrete structure, we usually consider the reduction of water-cement ratio, the increase of concrete cover depth and the use of mineral admixtures. The use of admixtures make concrete more durable and tighten against water in recent papers so it is needed to study more about the relationship between the admixtures and the chloride ion diffusion. Therefore we analyzed the correlation between chloride ion diffusion and physical properties such as compressive strength, void ratio, air permeability of the concrete, and tried to use them as fundamental data for analyzing chloride ion diffusion mechanism of the concrete mixed with mineral admixtures.

• Proceedings of the KSR Conference
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• 2005.11a
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• pp.170-175
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• 2005

In this study, experimental and theoretical methods were applied to understand brake squeal noise VVVF rolling stock on tracks. Trailer cars needed to payed a particular attention, because they were the major source of brake noise. VVVF rolling stocks for lines no 1 of the subway system in Seoul were used for experimental analyses. In order to study brake squeal noise, a dynamometer test at the S&T Brake, Co., which was a manufacturer of brake pads had performed. For measuring vibration and noise, vibration tests of brake parts (brake lining, brake lining head, back plates, etc.) at the SNUT were executed. Also, vibration tests of disc assembly and lining block at the heavy maintenance shop of the Gunja depot were performed. The modal analyses by using an ANSYS which was one of the CAE commercial program were simulated to know the relationship to the mechanism of brake noise. On the based of the tests and the simulations it was found that specific frequencies of the brake parts affected squeal noise, and improvements for reducing squeal noise were proposed.