• 한국의류학회지
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• 제29권2호
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• pp.328-339
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• 2005

The purpose of this study were to extract and empirically examine the effect variables on phase performance of relationship development process by identifying relationship development process between apparel store and customer. The questionnaires was asministered to 333 women frequency use of a department store, big shopping mall, discount store in Gwang-ju city during March 4-11, 2003. The data was analyzed by factor analysis, correlation analysis, and Structural Equation Model using LISREL 8.30 program. As the results, the perceived service quality with attractive factor of relationship explration phase direct positively influenced customer satisfaction among relationship expansion phases. However, relational benefit directly influenced customer satisfaction with the primary phase of relationship maintain as well as trust, customer commiment and long-term orientation. Also, customer satisfaction direct positively influenced trust, and customer' trust direct positively influenced customer commitment. Finally, the customer commitment direct positively influenced long-term orientation.

• 대한간호학회지
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• 제26권1호
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• pp.53-72
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• 1996

The Purpose of this study was to identify characteristics of fatigue and the relationship between fatigue and related factors in patients on hemodialysis. This study was a survey study using a cross-sectional design. The subjects for this study were 101 patients on hemodialysis who were registered in the six hemodialysis clinics among a total of eleven clinics in Seoul. The period of data collection was from February 28, 1995 to May 2, 1995. Data were collected through an interview with a structured packet and the physiological data. The tools used in this study were the Visual Analogue Scale-Fatigue developed by Lee et al(1990) and translated by Lee(1991), the fatigue interview schedule developed by this researcher, Zung's self rating depression scale(Zung, 1965), the self-efficacy scale developed by Sherer et al(1982) and the Norbeck Social Support Questionnaire(NSSQ) translated by Oh(1984). The collected data were analyzed using descriptive statistics(mean, standard deviation, frequency, range), Pearson correlation coefficients and Stepwise multiple regression. The results were as follows ; 1. Characteristics of Fatigue of hemodialysis patients : 1) 79 of 101 hemodialysis patients complained fatigue. 2) The mean fatigue score as measured by the VAS-F was 36.2mm. 3) The mean duration of fatigue was 2.9 hours 2. Characteristics of fatigue related factors : 1) The physiologic factor which included Hgb, Hct, BUN, creatinine, potassium and interdialytic weight gain deviated from normal range. 2) The psychological factor which included depression and self-efficacy was about the same level as for patients with other chronic diseases. 3) The environmental factor which included social support had wide variation. 3. The relationship between fatigue and related factors : 1) Interdialytic weight gain in the physiologica factor was the only valuable with fatigue （p＜.05） 2) The relationship between fatigue and the psychological factor of depression showed a positive and strong correlation（p＜.05）. According to the findings of this study, fatigue was highly correlated with the depression. This indicates that nurses should try to assess and control psychological factors when patients complain of fatigue rather than just considering physiological factors. Nursing has to develop effective nursing interventions to reduce fatigue in patients with chronic diseases using the relationship between fatigue and physiological, psychological and environmental factors.

• 한국유통학회지:유통연구
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• 제12권1호
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• pp.65-84
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• 2007

본 연구는 프랜차이즈 시스템에 참여하는 본부와 가맹점 관계를 브랜드 중심으로 관계해지 및 구조적인 관련성에 대해서 설명하고자 하였다. 즉, 프랜차이즈 시스템에 있어서 브랜드 자산, 내부브랜드 활동, 갈등과 관계해지 간에 어떠한 관련성이 있는 지를 브랜드를 중심으로 연구하였다. 연구방법은 브랜드를 외생적 요인과 내생적 요인으로 구분하여 탐색적 연구를 진행하였다. 실증대상은 국내 프랜차이즈 시스템에 참여하고 있는 가맹점이다. 연구결과, 브랜드의 외생적 요인인 거래특유 투자와 브랜드 자산, 브랜드 커뮤니케이션은 브랜드의 내생적 요인인 브랜드 내재화와 갈등에 영향을 미쳤으며, 관계해지에도 영향을 주는 것으로 나타났다. 또한 브랜드의 내생적 요인은 관계해지에 영향을 주는 것으로 나타났다. 이를 통해 본 연구는 프랜차이즈 시스템의 지속적인 관계유지를 위해 브랜드의 역할에 대한 이론적, 관리적 시사점을 도출하였다.

• 디지털산업정보학회논문지
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• 제10권4호
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• pp.211-224
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• 2014

This study is aimed at considering the relationship between the influential factor in Smartphone purchase and consumer awareness. For this purpose, this study set up the influential factors in Smartphone purchase as advertising effect, brand effect and usability effect and corporate image effect, and considered the relationship between these influential factors and consumer awareness empirically. The research results can be summarized as following 3 parts: First, the four factors suggested as the influential factor in Smartphone purchase were verified to have a significant influence on customer satisfaction and customer loyalty, and thus, it is thought that the bigger the influence of these factors, the more customer satisfaction and customer loyalty will increase. Second, among the factors suggested as influential factors in Smartphone purchase, the biggest factor in influencing customer satisfaction was found to be 'Usability Effect' while the biggest factor in influencing customer loyalty was revealed to be 'Brand Effect.' As a result, this study could learn that it's necessary that 'Usability Effect' should be considered more preferentially than other factors in order to enhance customer satisfaction while 'Brand Effect' should be preferentially considered in orderto raise customer loyalty. Third, it can be judged that in the relationship between customer satisfaction and customer loyalty, the bigger the customer satisfaction, the higher the customer loyalty. It is hoped that such research results could be applied as useful materials in time of establishing the marketing strategy. Nevertheless, this paper makes it clear that due to the constraints in the number of sample areas and samples, there is a limit in objectifying the research results into all areas.

• 한국중재학회지:중재연구
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• 제27권1호
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• pp.161-182
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• 2017

The purpose of this study is to investigate the factors of conflict formation, conflict resolution type, and relationship performance between convenience store franchise headquarters and franchise stores operated by the franchise system located in the metropolitan area. The conclusion could be summarized as follows. First, according to factor analysis based on the previous research, the factor of conflict between convenience store headquarters and franchisee was tied to three factors such as goal disagreement, doctrinal discrepancy, and interdependence, whereas conflict resolution type was linked to three factors such as cooperation type, attack type, and avoidance type. Finally, the relationship performance is tied to three factors: financial performance, long-term cooperation, and non-financial performance. Second, as a result of Hypothesis 1, the interdependence was positively correlated when the cooperative type was the dependent variable. The target discrepancy was significantly positive(+) when the aggressive type was the dependent variable. The interdependence was significantly negative(-) when the avoidance type was the dependent variable. There also was a significantly positive(+) relationship in the target disagreement. Third, for Hypothesis 2, it is shown that target inconsistency is negative(-) for all cases where financial performance, long-term cooperation, and non-financial performance are dependent variables. Fourth, for Hypothesis 3, when the financial performance is the dependent variable, only the cooperative type shows a positive(+) relationship. On the other hand, when the long-term cooperation and the non-financial aptitude are the dependent variables, the cooperative type has a significant positive(+) relationship.

• 한국농공학회지
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• 제44권7호
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• pp.64-73
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• 2002

This study was performed to evaluate effects of physical characteristics of both watershed and reservoir on nutrient-chlorophyll relationship in Korean reservoirs. Simple linear models were developed with published data in Korea including 415 reservoirs and 11 multi-purpose dams, and physico-chemical parameters of reservoirs and characteristics relationship of models were analyzed. Theoretical residence time in Korean reservoirs was strongly correlated with the ratio of TA/ST (drainage area + surface area / storage volume) in the logarithmic function. As a result of monthly nutrients-chlorophyll-a regression analysis, significant Chl-a-TP relationship appeared during May～July. The high Chl-a yields per total phosphorus appeared during this time (R$\^$2/=0.51, p<0.001, N= 1088). Chlorophyll-a demonstrated much stronger relationship with TP. than TN. Seasonal algal-nutrient coupling were closely related with N:P ratio in the reservoir water, and it was, in turn, dependent on the monsoon climatic condition (precipitation). Based on the results of regression analysis and high N:P ratio, a major limiting factor of algal growth appeared to be phosphorus during this time. Unlikely TA/ST ratio, DA/SA ratio (drainage area f surface area) was likely to influence directly on the nutrient-Chl-a relationship, indicating that if storage volume and inflowing water volume were the same, algal biomass could be developed more in reservoirs with large surface area. Thus, DA/SA ratio seemed to be an important factor to affect the development of algal biomass in Korean reservoirs. With low determination coefficient of TP-Chl-a relationship, our findings indicated not only nutrient (phosphorus) but also other physical factors, such as DA/SA ratio, may affect algal biomass development in Korean reservoirs, where actual residence time appears to be more closely related to reservoir surface area rather than storage volume.

• The Journal of Asian Finance, Economics and Business
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• 제7권8호
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• pp.625-633
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• 2020

This study aims to empirically investigate the influence of organizational capability and organizational learning on the financial performance of family-business type small- and medium-sized enterprises (SMEs). In addition, this study examines the moderating role of SMEs' ages and the managers' experiences in the relationship between organizational capability and organizational learning on the SMEs financial performance. This study is a basic exploratory research conducted by using an empirical survey, i.e., sampling of the businessman (the owner) of family-business type SMEs cross-functional in the area of DIY. The study uses purposive sampling. The respondents are the SME businessmen from the various business sectors in Yogyakarta, Indonesia. The number of respondents is 150. Hypothesis testing used SPSS program's moderation regression approach; validity and reliability testing used confirmatory factor analysis and Cronbach's alpha. The result of this study shows that organizational capability positively and significantly affects the financial performance. Also, organizational learning significantly affects the financial performance. The organization's age factor does not moderate the relationship between organizational capability and the financial performance, but it is significant on the organizational learning. The factor of manager's experience moderates insignificantly on the relationship between organizational capability and financial performance. However, it is significant to the organizational learning.

• 한국건설관리학회논문집
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• 제7권4호
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• pp.164-176
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• 2006

Conflict may occur during teamwork activities. Conflict is the incompatibility of interest of participants; hence, it is more common in a wide varied activities involved construction field. Goals and values involve positive or negative features and are therefore common sources of conflict in construction field. Excessive conflict is a major hindrance to the effective operation of a team. If the conflict is not managed timely and properly, it could be transformed into a big dispute, thus to avoid these situation, it is necessary to augment working together culture. This paper aims to identify project team working factors and to uncover underlying relationships between these factors. A questionnaire survey was used to collect data from professionals. Factor analysis was employed to categorize twenty-one teamwork items evaluated by 169 respondents working in three major construction parties namely, owners, consultants and contractors. Factor analysis uncover that these team work factors can be grouped under three categories titled as: integrative working culture, relationship building and trust building. Multiple regression analysis however, showed that relationship building factor does not influence job satisfaction of project participants. Results of this study can be used as a tool to strengthening relationship between project participants in the construction industry.

• 아태비즈니스연구
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• 제4권1호
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• pp.31-42
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• 2013

This study aims at discovering the reasons why some customers do not want a relationship. In line with this observation, this paper explores customers' future relationship intentions according to the reasons identified. Based upon a qualitative methodology by way of in depth interviews, we have identified seven factors (e.g., passive loyalty, negative experience, relevance, negative indifference, positive indifference, and emotional value) that lead a consumer not wanting to maintain an ongoing relationship with a company. In Study 2, the author attempts to reveal the effects of each factor over time. The findings show that psychological motivations are useful in improving CRM performance.

• 한국산학기술학회논문지
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• 제19권11호
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• pp.38-52
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• 2018

본 연구는 유아교사의 심리적소진과 관련하여 지난 20여년 간 국내에서 연구된 석 박사 학위논문과 학술지 논문을 중심으로 심리적소진 관련요인들의 효과크기를 메타분석을 통해 검증하였다. 검증결과는 다음과 같다. 첫째, 유발요인과 억제요인들의 전체효과크기와 요인군, 하부요인, 정적 부적효과요인 모두 유의미한 큰효과크기를 나타냈다. 둘째, 유발요인군은 큰효과크기를 가진 업무상문제요인군이 중간효과크기를 가진 부정적관계요인군 보다 상대적으로 큰 효과크기를 나타냈다. 셋째, 부정적관계요인군의 하부요인 중, 큰효과크기를 가진 원장과의 부정적 관계를 제외한 모든 하부요인이 중간효과크기를 나타냈다. 넷째, 업무상문제요인군의 하부요인은 상대적으로 업무스트레스가 가장 큰 효과크기를 그 다음 역할갈등, 업무과다, 역할모호 순으로 나타났다. 다섯째, 억제요인군 별 효과크기는 상대적으로 회복탄력성요인군이 가장 큰효과크기를 그 다음 조직지원요인군, 교사효능감요인군, 사회적지지요인군, 감정노동요인군 순으로 나타났다. 여섯째, 억제요인군 중 중간효과크기를 보인 감정노동요인군의 내면적, 자연적, 표면적행동요인, 조직지원요인군의 하부요인인 조직지원요인과 교사효능감요인군의 일반교사효능감요인, 사회적지지의요인군의 직장 내 외요인, 사회적지지전체요인을 제외한 모든 요인군이 큰효과크기를 나타냈다. 일곱째, 효과요인에 있어, 직무만족, 우울, 이직의도요인은 모두 큰효과크기를 보인 것으로 나타났다. 결론적으로 본 연구는 선행된 연구들을 통합적으로 정리하여 객관적 결과를 살피기 위한 수량적 통합을 시도했다는데 의의가 있다.