• The Journal of Information Systems
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• v.14 no.1
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• pp.197-226
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• 2005

Recently, internet as well as internet banking are growing rapidly. Most banks in Korea provide internet banking services for customers. Internet banking became a major trend in the financial marketplace. There are a few empirical research in this area. Although quality of internet banking service is an important concept, there is a lack of theory-based empirical research in this area. Therefore, this paper is aimed at finding whether service quality of internet banking influence customer satisfaction, and whether characteristic of internet banking user influence relationship between customer satisfaction and service quality of internet banking. Furthermore, this paper identify whether customer satisfaction influence customer loyalty. The research model proposed thirteen hypothesis and tested empirically. A total of 269 responses were received from internet banking users and analyzed. The analyses showed partial support for the affirmative effect of customer satisfaction and characteristic of internet banking user. But the relationship between customer satisfaction and customer loyalty is significant. Implications of these findings are that internet banking sites should concentrate on providing a high quality of banking services; information, trust, ease of use, and security of system and thereby strengthen customer loyalty.

• Journal of Information Technology Applications and Management
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• v.21 no.1
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• pp.35-51
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• 2014

The popularity of Social Network Service (SNS) providing web sites has increased continuously by using a variety of mobile devices. The study results show that security of SNS, efficiency of SNS, safety, empathy of SNS quality, easy of use of SNS, assurance of SNS, service variety of SNS are having positive impact to some degree on the user satisfaction. Further, the user satisfaction of SNS users have a positive impact on the continuance usage intention of SNS users. This results show that various SNS qualities are necessary to actively explore and obtain further information that users intend to find, while they are insufficient in function to provide the information other users require or exchange information with other users through the SNS.

• The Journal of the Korea Contents Association
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• v.8 no.4
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• pp.10-16
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• 2008

Quantity of encrypted data that transmitted through the network are increasing by development of encipherment technology. We have many problems; it is caused by technical development and service increase of user requests. It is necessary that create a many encryption key in one web application system. As a result, service quality comes to be low because of increased network traffic and system overload. There must be a system. That should be improved in secure service quality to process data. This paper describes a new approach for design and implementation of distributed encryption key processing for web application system. In this paper, it is based on distributed encipherment key, for the purpose of confidentially, integrity and authentication. It can prevent system degradation from server's data bottleneck and can improve service quality. For distributed encipherment system, we use java object activation technology. It can service while some distributed server are fail.

• The Journal of the Korea Contents Association
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• v.13 no.11
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• pp.877-884
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• 2013

As the Cloud Computing services are growing fast in the world, the number of Cloud Computing service users are being increased enormously in China. Studies on Intention-to-Use have been one of the interesting topics in the field of marketing. In this paper we investigate the factors influencing the intention-to-use of Cloud Computing services in China. Our research model is based on Technology Acceptance Model and includes 'privacy', 'information needs', 'service types', 'service appropriation', 'system quality', and 'system security'. We surveys the Chinese Cloud Computing service users and analyzes with Structural Equation Model. The results show that 'privacy', 'service appropriation', 'system quality', and 'system security' give positive effects to 'intention-to-use'. However, 'information needs' and 'service types' does not give positive effects.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.37 no.3
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• pp.75-81
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• 2014

To establish a new creative economy, the worldwide efforts have been made to wriggle out the old economic paradigm after the financial crisis of 2008. When it comes to the limitation of the viability. the start up companies have a high risk of failure. Therefore business incubator (BI) should carry out the role to improve their viability. As for the maximization of the effect on the business incubating services as move in companies, it is important for BI to increase the level of business incubating services by the systemic and scientific measurement. This study showed that the quality of the BI center services was measured by Kano analysis and the previous research as follows. First, BI quality attribute by Timko's customer satisfaction came out into the attractive qualities on the 14 items that amount to the 70% of 20 business incubating services items. It is desirable to perform the strategy for the satisfaction. Secondly, basic business incubating services were interpreted as the one-dimensional quality like incubating spaces, parking facilities, security facilities, industry technology development funds, and incubating managers. Finally, training and educational service was recognized as indifferent quality. Futhermore, the improvement and the limitation of this study as well as the interpretation of analysis results are also provided.

• Korean Security Journal
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• no.14
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• pp.141-160
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• 2007

The meaning of this research work lies in providing useful basic resources which can be utilized in the strategic respect of internal marketing by investigating how security employees' quality in relation to service orientation impact on organizational effectiveness. Employees of security in Seoul Gyeonggi region were selected as the subjects of this survey and 234 participants were sampled by Convenience Sampling Method. Resulting data were processed by frequency analysis, exploratory analysis, t-test, one-way ANOVA, correlation analysis, regression analysis using SPSS V11.0 program. The results from these research methods and analyses revealed the followings: First, service leadership which was the sub-variable of the service orientation according to the demographic characteristics revealed significant differences in gender, age; and service encounter, in age, the level of education and monthly income; and the service system, in gender, age and monthly income; and human resources management, in gender, age, the level of education and monthly income. Second, job satisfaction which was the sub-variable of the organizational effectiveness according to the demographic characteristics revealed significant differences in age, the level of education and monthly income; and organizational commitment, in gender, age, the level of education and monthly income. Third, the results from regression analysis of service orientation and organizational effectiveness showed that service leadership, service system, service encounter, which were the sub-variables of service orientation, had significant impacts on job satisfaction, and that service system and human resources management impacted significantly on organizational commitment.

• International Journal of Computer Science & Network Security
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• v.22 no.3
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• pp.95-100
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• 2022

Cloud computing platform is a shared pool of resources and services with various kind of models delivered to the customers through the Internet. The methods include an on-demand dynamically-scalable form charged using a pay-per-use model. The main problem with this model is the allocation of resource in dynamic. In this paper, we have proposed a mechanism to optimize the resource provisioning task by reducing the job completion time while, minimizing the associated cost. We present the Cooperative Agents Dynamic Resource Allocation and Monitoring in Cloud Computing CADRAM system, which includes more than one agent in order to manage and observe resource provided by the service provider while considering the Clients' quality of service (QoS) requirements as defined in the service-level agreement (SLA). Moreover, CADRAM contains a new Virtual Machine (VM) selection algorithm called the Node Failure Discovery (NFD) algorithm. The performance of the CADRAM system is evaluated using the CloudSim tool. The results illustrated that CADRAM system increases resource utilization and decreases power consumption while avoiding SLA violations.

• Korean Security Journal
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• no.1
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• pp.123-134
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• 1997

Our conuntry have come out to the phenomenon to the atrocity crimes, make into a intellecture crims and specialization with them due to various change to the expension of economy growth, drift of population to cities and sense of value is plunged in confution, Now that things have come to this day, since foundation of the security guard law it first begin, ten years, civilian securities guard law was include to the civil service securities law due to amendment fo the civility secuties law newly on Dec. 30, 1995. According to the amendment, the part of the public peace of peoples livelihood were slough of the visual angle in knowledge which function of the civilies security were only be in under the government dimension were put in order to be tointly according to the such state of affairs, should found the consider a counterplan fundamentally regarding to the what to doing efforts foster the civilities securitylaw and qualitalive elevation of presidential guards. To make a long story short by few words, the question resolves itself into the following five points. The first, peoples arrengements for the attitude fo public duty service with devotedly Sustaining publicity work activities for the thire divert of the understanding of civilian security guard. The secondly, Existing security traders and security association should to support to the civilian security works. The third, The government office concerned should strengthen the licensing system in order to improve the quality of existings in order to may establishment newly systems of license and technical institute of regarding to them. The fourth, Should be newly organixed the exclusive organization of personal protective works in the police buroau for the sustaining development of civirity guard works and soundness of the upbringing. The fifth, It is necessary to found the reserch institute for the study on oretical, scholarly, study for the technical reserch and enlargement of effeciveness And try to find a solution to the Universitys function and duty, activity plan, support plan to the Department of security specialist for the come forward in succession it under the national assistance. The finally, I am sure that the Korean security association could be transiormed into the organization which reliable and receive a love from the peoples when doing best utmost to do pursuit of the structure to be a securitys legalism, specialization and total security systems.

• International Journal of Computer Science & Network Security
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• v.21 no.6
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• pp.35-46
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• 2021

Small and Medium Enterprises (SMEs) are increasingly using ERP systems to connect and manage all their functions, whether internally between the different departments, or externally with customers in electronic commerce. However, the selection of the right ERP system is usually an issue, due to the complexities of identifying the criteria, weighting them, and selecting the best system and provider. Because cost is usually important for SMEs, ERP systems based on Cloud Software as a Service (SaaS) has been adopted by many SMEs. However, SMEs face an issue of selecting the right system. Therefore, this paper proposes a fuzziness ranking engine system in order to match the SMEs requirements with the most suitable service provider. The extensive experimental result shows that our approach has better result compared with traditional approaches.

• The Journal of Society for e-Business Studies
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• v.15 no.3
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• pp.63-83
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• 2010

IPTV(Internet Protocol Television) is an innovation technology to lead the new media age. Internet protocol television (IPTV) is a next generation television converged with the Internet which are delivered portal services such as information search, games, movies, home shopping and banking. Generally, service quality affects to adopt or use these technologies. Quality of experience (QoE) is more issue to be considered than service quality because of the technological restriction and limitation that IPTV is accessed by the Internet. The QoE is defined as the cognitive and experienced quality measured with users through an experiment and is conceptually related to service quality. The objective of this paper is to suggest a methodology to measure the QoE of IPTV using a user testing. We find significant factors affecting QoE of IPTV through an exploratory study and measure QoE scores. We found the nine factors of graphics, picture, accuracy, access method, quality of contents, usability, security, and performance important for QoE. The QoE scores of picture, graphics, and quality of contents gained over the average score, but the overall score for IPTV service providers was not high and the QoE needs to be improved.