• 제목/요약/키워드: Quality of Hospital Services

검색결과 605건 처리시간 0.022초

권역심뇌혈관질환센터의 공익성 측정도구 개발 (Development and Validation of the Measurement Tool of Public Benefits in Regional Cardiocerebrovascular Center)

  • 이건세;신은영;정효선;이정현;김희숙;임영실;김영택Kun
    • 보건행정학회지
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    • 제23권4호
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    • pp.434-444
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    • 2013
  • Background: Regional Cardiocerebrovascular Centers (RCC) were established for the prevention and treatment of cardiocerebrovascular disease and funded by the Ministry of Health and Welfare. The purpose of this study was to develop and validate the measurement tool of public benefits in RCC. Methods: Through the intensive literature review, experts surveys and their repetitive feedback, we selected the 46 items about the public benefits in RCC. Development of measurement tool involved content validity test using Content Validity Index (CVI), construct validity test through factor analysis and reliability test. Results: Thirty-five items were selected by content validity test, which CVI was 0.08 or higher. Through the construct validity test, 32 items in 7 factors were derived. And Cronbach's alpha was 0.951. Finally, public benefits measurement tool is composed of 32 items in 7 factors which are comprehensiveness of health care services, market complement, emergency care, cost, governance, quality improvement, and government control. Conclusion: Though we developed the measurement tool of public benefits in RCC, it would be utilized to measure the public benefits of various health agencies.

설명간호사의 현황과 법적 지위에 관한 고찰 (A Study on the Nurse in Charge of Education'S Current Status and Legal Status)

  • 백경희;안영미;김남희;김미란
    • 의료법학
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    • 제14권2호
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    • pp.261-280
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    • 2013
  • Recently several hospitals have established a new nursing position so called, 'the nurse in charge of education (NCE).' The job description of NCE is to give a detail explanation on examination or test introduced to patients or a guide for those who are not familiar to hospital facilities at the out-patients level. The motivation of NCE position is the quality improvement in patient education on the sophisticated procedures or the follow up care for medical purposes to improve their compliances, as well in delivering services for outpatients or visitors in more informative and efficient way. The application of NCEA has been turned out positive and effective in patient satisfaction and unit management. However, special attention is brought to the scope and depth of the contents of education delivered by NCE which might overlap with the duty of physicians by the Medical Act. It is needed to clarify the role and job description of NCE in the context of Medical Act. The engagement of NCE to the Advanced Nursing Practitioner (ANP) is one of the possible solutions for a duty charge on patient education since ANP is a legislatively official position with higher license of RN at master level. Further discussion is needed to elaborate and arrange the details on the scope and content of patent education among health science professionals including RN, ANP and physicians.

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도수치료의 정의에 대한 고찰 및 발전 방향에 관한 연구 (A study on the definition and development direction of manual therapy)

  • 박종항;박현식;신영일;이호종
    • 대한물리치료과학회지
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    • 제29권1호
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    • pp.1-14
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    • 2022
  • Background: The legal and academic definitions of manual therapy in domestic and foreign countries are reviewed, and problems and improvement plan of manual therapy are established through comparative analysis of the current status and system of manual therapy in Korea and abroad. Design: Review. Methods: In this study, the development direction of manual therapy in Korea was derived by analyzing the definition, application status, and service system of domestic and foreign manual therapy. Results: Firstly, it lays the foundation for a more comprehensive national health promotion by solving problems arising from the current unclear definition of manual therapy. Secondly, the subject of manual therapy is a physiotherapist but the subject of claiming non-benefit costs is a doctor, moreover illegal manual therapy by an unqualified or non-professional who is not a physiotherapist is being carried out in the medical field. Thirdly, in order to provide quality physiotherapy services (manual therapy) under a cooperative relationship between medical staff and physiotherapists, it is appropriate that physiotherapist have a clear "prescription" or "request" by a doctor. Fourth, there is no provision for the preparation of medical records in the current Medical Technicians Act, and this causes safety accidents of patients during manual treatment. Conclusion: As described above, the current manual therapy in Korea is being performed indiscriminately without a clear interpretation, resulting in various problems. I think it is necessary to lay the foundation for institutional and legal re-establishment of manual therapy through additional research on manual therapy in the future.

대학병원 의사들의 보상결정 기준으로서의 성과 측정지표에 대한 연구 (A Study on Physician Performance Measures for Financial Compensation in Academic Medical Centers)

  • 박하영
    • 보건행정학회지
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    • 제9권2호
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    • pp.21-39
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    • 1999
  • An increasing number of hospitals are seeking for new or mixed compensation strategies to improve the productivity of their medical staff in the struggle to provide high quality medical services at low costs amid the economic hardship. To motivate physicians toward the right direction, it is necessary to effectively evaluate their performance that provides a basis for compensation. However, productivity has been historically difficult to measure, particularly for physicians in academic medical centers who are expected to engage in research, education, and patient care simultaneously. The objectives of this study were to define performance measures of physicians and clinical departments in academic medical centers. to examine correlations between the measures. and to investigate factors affecting the measures. The performance data of 212 faculty physicians in 17 clinical departments in two university teaching hospitals affiliated to one medical school during the fiscal year 1994 was used for analyses. Patient care revenue, net profit. and adjusted number of patients were defined to measure the performance in patient care. and number of articles published in academic journals and research grant were defined for research activities. Both individual physicians' performance measures and per physician measures of clinical departments were analyzed. All measures defined to evaluate individual physicians' performance were positively related to each other. Clinical department and rank of faculty position were statistically significant predictors of revenue. and hospital. clinical department. and rank were significant predictors of net profit. journal publication. and research grant. Patient care measures defined to evaluate clinical departments were related to each other. so were research measures. and no significant correlations were found between patient care measures and research measures. Also found were large differences in department. ranks when clinical departments were evaluated by absolute per physician performance measures and evaluated by annual rate of changes in performance measures. These findings suggest that departmental performance measures opposed to individual performance measures are relatively free from problems of factors affecting the performance measures that are not in control of clinical departments or individual physicians. Results from the correlation analysis of departmental performance measures indicates that measures of research performance should be included in the evaluation to promote research activities in academic medical centers.

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병원 고객만족도 측정방법에 대한 비교분석 (Comparative Analysis of Models for Measuring Consumer Satisfaction in Health Care Organization)

  • 이선희;최귀선;강명근;조우현
    • Journal of Preventive Medicine and Public Health
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    • 제34권1호
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    • pp.55-60
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    • 2001
  • Objectives : The SERVQUAL scale is based on gap theory, which suggests the difference between consumers' expectations and the quality of the medical service actually received. However, problems in the implementation of the SERVQUAL scale have been identified by several researchers. Some researchers have proposed a simple performance-based measure (SERVPERF) or au exportation-controlled performance-based measure(Non-Diff) as alternatives to the SERVQUAL scale. On the basis of the theoretical concerns discussed, we examined the capability of each of the three scales(SERVQUAL, Non-Diff, SERVPERF) to explain variations in consumer satisfaction. Methods : Data was gathered from a self-administered questionnaire in a 430 bed hospital. Questionnaires evaluating medical services were distributed to 180 ambulatory patients. A total of 167 usable questionnaires were gathered. The questionnaire was composed of 10 expectation, performance and expectation-controlled performance items. In addition, overall satisfaction and purchase intention were measured. Results : Compared with the SERVQUAL scale, the Non-Diff and SERVPERF scales better explained the observed variations in consumer satisfaction(SERVOQUAL, $R^2=0.29;\;Non-Diff,\;R^2=0.51;\;SERVPERF,\;R^2=0.48$) and purchase intention(SERVQUAL, $R^2=0.22;\;Non-Diff,\;R^2=0.33;\;SERVPERF,\;R^2=0.34$). Conclusion : The maier conclusion from our study is that the Non-Diff and SERVPERF scales are more efficient in assessing consumer satisfaction than the SERVQUAL scale. Therefore we suggest that consumer satisfaction he measured by the Non-Diff or SEVPERF scales.

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일 병원 프리셉터의 학생 프리셉터쉽에 대한 인식 및 임상수행능력 준비도에 대한 간호학생과의 지각비교 (Preceptor's Perception of Student Preceptorship and Comparison of Perception of the Students' Clinical Competence Readiness between Nurses and Students)

  • 박지원;김기숙;방경숙
    • 한국간호교육학회지
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    • 제16권2호
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    • pp.213-221
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    • 2010
  • Purpose: The purpose of this study was to investigate the perception of nursing student's preceptorship and to compare the perception on the readiness of clinical competence between nurse preceptors and senior-level nursing students. Method: Data was collected with self-administered questionnaires and analyzed by descriptive statistics and t-test. Study participants were 65 preceptors in one university hospital and 59 nursing students in the same university. Result: The knowledge and satisfaction about preceptorship in the nurse preceptor was 2.66 and 2.70 out of 5. Most of the preceptors (70%) agreed to the students preceptorship program even though the intention to be a preceptor was very low (14.1%). They responded that the merits of student preceptorship were self-development (29.7%) and knowledge acquisition (29.7%), whereas the disadvantages were increased workload (67.2%) and increased stress (23.4%). Requested rewards were monetary reward (44.4%) and promotion (33.3%). In all areas of clinical competence readiness, students' perception score was higher than preceptors'. Conclusion: Nursing education must reexamine current approaches to clinical teaching and seek methods to better prepare future nurses. These findings may serve as a guide to create an ideal students preceptorship program to place a greater emphasis on the competencies desired for providing high quality nursing services.

e-Health 시스템의 개념적 설계 방법론에 관한 연구 (Conceptual Design Methodology of an e-Health System)

  • 전제란
    • 한국산학기술학회논문지
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    • 제10권10호
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    • pp.2900-2906
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    • 2009
  • e-health 시스템은 의료부문에 관련된 이해당사자들에게 의료서비스와 정보를 정보통신기술을 이용하여 제공하는 것이다. 이런 상황에서 보건의료 분야에서 'e-Health' 시스템의 구축을 통해서 보건의료부문의 효율성 증진, 서비스질의 향상, 의료비용의 감소 그리고 관련 산업 발전에 따른 대외경쟁력 강화를 위한 돌파구를 마련하고 있다. 의료분야가 다른 산업분야에 비해서 매우 전문적이고 폐쇄적이어서, 인터넷 기술을 적용하는데 어려움이 많다. 그래서 인터넷의 사용자 중심적인 속성을 의료분야에 활성화시켜야 소정의 목적을 이룰 수 있을 것이다. 본 연구에서는 의료 부문에서의 인터넷을 이용한 e-Health 시스템의 개념과 특성 그리고 유형을 고찰하고, 한국의 의료부문을 위한 e-Health 시스템의 구축을 위한 보다 진보된 새로운 개념의 설계 방법론을 연구하기로 한다. 본 연구자에 의해 제안된 발전된 모형의 방법론을 AHP 기법을 이용하여 그 타당성과 적용가능성을 검증해보도록 한다. 본 연구는 e-Health 시스템의 발전 및 활성화를 위한 정책개발 및 실현에 기초자료가 될 수 있을 것으로 기대한다.

일반 방사선검사의 소요 시간 실태조사 (Investigation of the Time Required for General Radiography)

  • 임우택;주영철;김연민
    • 대한방사선기술학회지:방사선기술과학
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    • 제45권3호
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    • pp.255-262
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    • 2022
  • In this study, by analyzing the examination time for each procedure, the appropriate workload of radiologic technologist is analyzed based on the actual examination time in the current clinical setting by comparing with the examination time in the radiology field setting of the health insurance review and assessment service. In addition, this result is introduced into the calculation of relate value units; it was attempted to provide accurate and objective evidence in the field of radiology. From May 2020 to December 2021, the study retrospectively investigated the examination times recorded in the electronic medical record and picture archiving and communication system at 5 tertiary general hospitals and 1 general hospital. The total of 16 examination parts are applied in this study, including the head, sinuses, chest, ribs, abdomen, pelvis, cervical, thoracic, lumbar, shoulder, elbow, wrist, hip, femur, knee, and ankle. The minimum number of images that could be obtained per radiation generator was 3.6 images for one hour, and the maximum was 6.4 images. When 50% median of procedure time is calculated, the minimum number of images that could be obtained was 16.7 images and maximum was 35.3 images; in addition, minimum examination time is 1.7 minutes, and maximum time is 3.6 minutes. In conclusion, it is judged that there will be insufficient explanation time for basic infection instructions such as hand hygiene during the examinations in current clinical practice. It is believed that radiologic technologists will contribute to providing higher-quality of radiation examination services to the public by complying with guidelines for work and setting appropriate workload on their own.

국내 한국인 및 중국인 대학생의 라이프스타일별 커피 만족도 선행요인 분석 (The Antecedents of Coffee Satisfaction by Lifestyle Segments for Korean and Chinese University Students in Korea)

  • 정혜경;김혜영;이해영
    • 대한지역사회영양학회지
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    • 제16권6호
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    • pp.782-793
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    • 2011
  • The purposes of this study were to classify university students by their lifestyle and to investigate the relationships between lifestyle and coffee satisfaction. The survey had been undertaken for 360 Korean and Chinese university students in Daejeon from November to December 2009. A total of 242 usable questionnaires were received with 67.2% response rate. The statistical analysis was performed by the SPSS 18.0 package program. Lifestyles of subjects, based on AIO (Activities, Interests, Opinions) method and factor analysis, were segmented into 2 groups of "outgoing activity" (n = 137) and "introverted devotion" (n = 105). "Outgoing activity" group exhibited highly health-oriented (p < 0.001) and convenience-oriented (p < 0.001) characteristics, but "introverted devotion" group showed highly goal-oriented (p < 0.01) and safety-oriented (p < 0.01) features. Comparing to "introverted devotion" group, "outgoing activity" group showed higher intake of coffee (p < 0.01) and more expense for beverage (p < 0.01). Three factors were extracted from 15 coffee quality attributes by factor analysis; "fundamentals", "supplement" and "inducement". These factors were positively correlated with coffee satisfaction according to lifestyle groups (p < 0.01). For "outgoing activity" group, 'fundamentals' was independent factor for satisfaction on coffee in coffee house (${\beta}$ = 0.268, p < 0.05) and canned or bottled coffee (${\beta}$ = 0.314, p < 0.01), and "supplement" was independent factor for satisfaction on coffee in vending machine (${\beta}$ = 0.235, p < 0.05). For "introverted devotion" group, "inducement" was independent factor for satisfaction on coffee in vending machine (${\beta}$ = 0.238, p < 0.001). These results provide an understanding for lifestyles of coffee consumers and give an insight into differentiated marketing plans for coffee industry.

의료정보 공유기능 향상을 위한 소프트웨어시스템 기반구성 방법에 관한 연구 (A Study of Establishment of Softwaresystem Configuration for Improving Health Information Sharing)

  • 한순화;주세진
    • 디지털콘텐츠학회 논문지
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    • 제15권1호
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    • pp.11-18
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    • 2014
  • 우리나라는 강점인 초고속 통신망을 기반으로 전국적인 의료정보망을 구축하여 의료서비스의 질을 향상시키는 것이 필요하다. 그러나 의료서비스의 속성상 의무기록 서식이 병원, 진료 부서마다 특성화 되어 있어 모든 부서, 모든 질병에 사용할 수 있는 공통된 서식 완성이 매우 어려운 난제이다. 본 연구는 이를 개선하기 위한 하나의 방안으로 우선 의료정보 공유상의 문제인 의료정보시스템(PACS/HIS)간 정보연동 문제, 정보의 호환성, 보안성 문제를 도출하였다. 도출된 문제는 3개영역 6개 요구사항으로 정리된다. 이를 개선하기 위해서 의료정보의 효과적 공유를 목적으로 한 소프트웨어시스템 설계가 요구된다. 소프트웨어시스템 설계는 의료정보 이해관계자 도출, 설계 요구사항 분석, 소프트웨어 프레임워크 구성, 아키텍처 평가절차를 필요로 한다. 본 연구는 의료정보 표준화 환경 진단을 기반으로 시스템 설계로 새로운 설계사상을 기반으로 프레임워크를 도출하고 기능 메커니즘을 구성했다.