• Journal of Korean Society for Quality Management
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• v.31 no.2
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• pp.40-50
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• 2003

This study proposes Environmental Quality Deployment (EQD) by combining an instrument for measuring customer satisfaction (ENVIROQUAL) with a standard tool of product design in manufacturing called quality function deployment (QFD). The EQD presents the conceptual map of House of Environmental Quality as a means to implementation to help a company know what customers perceive as important in making environmentally friendly product and provide a framework for the translation of customer satisfaction into identifiable and measurable conformance specifications for environmentally friendly product design.

• Korean Management Science Review
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• v.13 no.2
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• pp.177-191
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• 1996

Quality is defined as several terms of fitness for use, conformance to requirements or specification, and loss of social effect. And the quality can be classified into design, production and service quality according to its formation of product (or servece). To be satisfactory product, the product must be controlled to maintain the specified level of quality at the whole life cycle of R&D step through disposal step. And the wrong design is one of the great source of cost. Therefore, the quality assurance on the R&D step is very important. This paper suggests a general procedure for the R&D quality assurance and discusses the methods for the reliable design. And a telecommunication equipment is considered as an applied example. Finally, it is discussed some subjects on the R&D quality assurance as further researches.

• Transactions of the Korean Society of Automotive Engineers
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• v.13 no.1
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• pp.184-193
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• 2005

Digital representations of products and parts have largely replaced physical drawings as the form in which product data are stored, analyzed, and communicated among the people contributing to the design of an automobile. Many individuals and companies participate in the design of an increasingly complex automobile; hence, the design process depends critically on team members' ability to share information about essential design elements. These trends have elevated the importance of the quality of product data and its efficient exchange. In this paper, we show state-of-the-art on Product Data Quality(PDQ), and activities of PDQ assurance. And we propose a novel design history-based approach for diagnosis and healing of a CAD model.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2006.11a
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• pp.584-587
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• 2006

Quality assessment of the building is strongly dependent upon satisfying owner's requirements. To develop indicators for the assessment of design quality, survey on current situation of design process and analysis of Design Quality Indicator(DQI) is performed. The survey revealed that the main cause of frequent design changes is variability feature of owner's requirements. DQI, an indicator developed in UK, questionnaire encompasses questions which are relevant throughout the development stages of a building, and can be used at every key stage of the process. Further research will focus on the development of indicators for the assessment of design quality applicable to Korean market. In addition, research on the visualization method to present assessment results and supporting tools to facilitate assessment will be considered.

• Journal of the Korean Society for Precision Engineering
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• v.22 no.11 s.176
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• pp.59-63
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• 2005

Since human listening is very sensitive when the sound hit him, the subjective index of sound quality is required. Therefore, at each situation of sound evaluation its composed with the sound quality factor. But, when substituting the level of one frequency band we could not see the tendency of substitution at whole frequency band during the sound quality evaluation. In this study a design of experiment is used. The frequency domain is divided into an equally 12 parts and each level of domain whether is given increase or decrease due to the change of frequency band based on 'sharp' and 'annoy' of the sound quality is analyzed. By using the design of experiment the number of test is reduce very effectively by the number of experiment and each band the main effect will be as a solution. The case of sound quality for 'sharp' and 'annoy' at each band, the change of band (increase or decrease of sound pressure or keep maintain) which will be the most effects on the characteristics of sound quality can be identify and this will be able to us to select the objective frequency band. Through these obtained results the physical changes of level at arbitrary frequency domain sensitivity can be adapted.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2005.05a
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• pp.634-637
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• 2005

A subjective index of sound quality when it hit him is required since human listening is very sensitive and complex. Sound quality evaluation it leads consequently rightly in each situation and it composes a sound quality factor. But one of the levels in interest frequency range is substitute we cannot see the tendency of frequency substitute at whole that is executes a clear voice evaluation. Design of experiment is used and dividing 12 equally in frequency domain, the sound quality using sharpness and annoyance is performed by modifying each of frequency domains. Design of experiment method reduces much number experiment very effectively and each main effect of domain solution analysis, such as a case of sharpness and annoyance, the change of domain (increase and decrease of sound pressure level, or change nil) can grasp a type of effect should have influenced to a sound quality, and it will be able to select the objective frequency domain which hits to the sound quality. Through these obtained results the physical changes of level at arbitrary frequency domain sensitivity can be adapted.

• Korean Journal of Computational Design and Engineering
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• v.13 no.3
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• pp.235-242
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• 2008

This paper proposes a method for improving the process plan quality by use of dimensional tolerances. Dimensioning and tolerancing plays a key role in manufacturing process plan because the final part must ensure conformance with the dimensions and tolerances in its drawing. As a first step for the improvement of process plan quality, two resultant tolerances in design and process plan should be compared each other, and so a tolerance chart is used for acquisition and comparison of the two tolerances. In addition to two kinds of design and manufacturing tolerances, operational sequences or paths for the resultant dimension and tolerance are additionally recognized for measuring the quality of process plan quantitatively. Rooted tree is applied to find the related paths for the manufacturing resultant tolerances. A quality coefficient is defined by the components of two tolerances and their relations, the paths related to manufacturing resultant tolerances and the difficulty of an operation. In order to improve the quality of manufacturing process plan, the paths that two kinds of tolerances are the same or different in the rooted tree are recognized respectively and a method for tolerance rearrangement is developed. A procedure for improving the quality is suggested by combining the coefficient and the tolerance rearrangement method. A case study is applied to illustrate the efficiency of improvement method.

• The Journal of Industrial Distribution & Business
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• v.9 no.12
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• pp.31-43
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• 2018

Purpose - Smartphone shopping malls provide customers with a variety of tangible and intangible services including web sites, web design, use convenience, information for products and shopping and various after services. Accordingly, it is needed to expand and classify service qualities based on the various services provided by smartphone shopping malls, and then analyze path structures of smartphone shopping malls' qualities → customer satisfaction → behavioral intention. The purpose of this study is to categorize the qualities of smartphone shopping mall users based on the e-SERVQUAL by Lee(2002) and the SERVQUAL by Parasuraman et al.(1988, 2005), the smartphone shopping malls' service qualities based on service quality of smartphone shopping malls used in the previous use studies, and the Website quality factors of service industry and to analyze path structure of smartphone shopping mall's qualities → customer satisfaction → behavioral intention on college students in order to confirm the system of smartphone shopping malls' qualities. Research design, data, and methodology - This study's survey was carried out on the college students of university located in northeastern of Seoul. It was from December 7 - 15, 2017, and a total of 240 questionnaires were distributed, with 228 collected. Of them, effective questionnaires used in the final study were a total of 201 except 27 that couldn't be used. In this study, empirical analysis was done with factor analysis, correlation analysis, multiple regression analysis, simple multiple regression analysis and moderating regression analysis by using Statistics Package SPSS18.0. Results - The study results are as follows: First, smartphone shopping malls' qualities were classified into six categories like customer system quality, Web design quality, convenience quality, information-offering quality, service quality, and product quality. Second, it showed that system quality, Web design quality, and information-offering quality had a positive impact on customer satisfaction, respectively. Third, it suggested that quality factors of smartphone shopping mall users had a positive impact on customer satisfaction in the order of quality, information-offering quality, system quality and Web design quality. Finally, it showed that customer service quality, product quality, and convenience quality did not have a positive impact on customer satisfaction. In addition, it said that customer satisfaction of smartphone shopping mall users had a positive impact on behavioral intention and thereby, the higher the customer satisfaction was, the higher the relations between reuse intention and recommendation intention were. Meanwhile, moderating regression analysis showed that trust did not have moderating effect in the relations between customer satisfaction and behavioral intention. The above study revealed that smartphone shopping malls' qualities were classified into six categories and it was possible to generalize after empirical analysis was made in the path structure. Conclusions - Smartphone shopping mall users consider usefulness of obtaining shopping information and quality on quick and abundant shopping information more important than access environment of smartphone shopping malls and kind services of smartphone shopping mall managers. Thereby, smartphone shopping mall marketers need to take service qualities like system quality and information-offering quality into more consideration.

• Journal of Information Technology Applications and Management
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• v.11 no.4
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• pp.181-208
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• 2004

By the developing of Internet. the environments of the company have rapidly been changed. Especially. managers in the Internet shoppingmall have been try to provide excellent e-Services to their customers. e-Service i~ defined comprised of all interactive services that are delivered on the Internet uSing advanced telecommunications. information, and multimedia technologies. but according to study of e-Satisfy. com［2000］. customer service through internet is still neither effective nor efficient and poor service will impact on company's profit but excellent service can improve their value and quality of the service or product. In order to customer-oriented e-Services. this study suggested the QFD linked with e-Service quality model for the Internet shoppingmall service system. which can help determine design characteristics being relevant to customer's e-Service quality requirements. this hybrid model have two stages. In the first stage. we do measure service quality and find priorities of service quality attribute by purchase process. and in the second stage. on the basis of priority of e-Service quality attributes, we find design characteristics to maximize customer satisfaction. From this study, we provide internet shoppingmall managers with the implications for improvement of service quality, measuring quality of e-service, providing design characteristics for customer-oriented service quality.

• Journal of Korean Society for Quality Management
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• v.29 no.1
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• pp.47-61
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• 2001

The ever increasing demands for enhanced competitiveness of engineered products require a "designing-in-quality" strategy that can effectively and efficiently incorporate multiple design objectives into design. Robust design can be viewed as a multi-characteristic design problem requiring tradeoffs between mean and variance characteristics. Firstly this paper analyzes the intrinsic preference of the traditional SN ratio on mean and variance, and secondly presents a new design metric for a robust design using concepts from utility theory to accurately capture designer′s intent and preference on mean and variance. The steps to apply the proposed design metric as the robust design criterion in an orthogonal array based engineering experimentation is presented with the aid of a demonstrative case study. The performance of the proposed design metric is tested, and the results are discussed.