• Quality Improvement in Health Care
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• v.30 no.1
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• pp.33-43
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• 2024

Purpose:The acute hospital accreditation program launched in South Korea has shown positive effects on safety culture and quality of care. However, relative weights have not yet been investigated for accreditation criteria with a hierarchical structure. This study aimed to derive the relative weights of acute-care hospital accreditation criteria. Methods: We conducted an online survey using the analytic hierarchy process (AHP) technique to assess the validity, importance, and urgency of acute hospital accreditation criteria. The AHP online survey link was distributed in November 2022 after obtaining informed consent from 10 experts in hospital accreditation. Results: 'Basic value system' ranked highest, while 'patient care system' ranked second in terms of validity, importance, and urgency. 'Performance management system' had the lowest validity and urgency, while 'organizational management system' carried the lowest importance. Within the 'patient care system' domain, 'surgery and anesthesia sedation management' scored highest in validity and importance, and 'patient care' scored highest in urgency. 'Care delivery system and evaluation' received the lowest scores for all three aspects. In the 'organizational management system' domain, infection control ranked highest in terms of validity, importance, and urgency. The lowest validity was observed for 'management and organizational operation' and the lowest importance and urgency were noted for 'human resource management'. Conclusion: The weights for validity, importance, and urgency, as shown in each domain and chapter, and the number of measurable elements included, are largely inconsistent. This study will contribute to the development of the structure and scientific improvement of accreditation standards.

• Journal of Fisheries and Marine Sciences Education
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• v.27 no.1
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• pp.253-261
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• 2015

The chemical water quality and fish assemblage of Dong Stream to assessment of environmental improvement after discharge seawater were investigated from July to December 2013. BOD and DO were significantly different between before and after discharge seawater, while pH and SS did not significant. A total of 11 fish species, 218 individuals and 10,525.1g were collected. Dominant fish species were Mugil cephalus, Konosirus punctatus, Acanthogobius flavimanus and Leiognathus nuchalis which account for 77.5% of total individuals collected, and they were estuarian species. Peak number of species and individuals, and biomass occurred in September, whereas diversity index were highest in November. The water ecosystem of Dong Stream have been changed estuarian environment. As a result of stream assessment on water quality and ecosystem, water quality have been improved as 'III' grade. These results suggested that stream restoration policies such as drain pipes maintenance, management of pollution sources and riverbed dredging to improve environment and recover habitate of Dong Stream were need for set up and establishment of regular monitoring system.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.41 no.1
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• pp.118-127
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• 2018

Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid measuring methods for service quality are necessary. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. Kano classified the degree of influence that is the degree of correspondence of the quality attributes of products and services to the subjective satisfaction of customers. As a result, the types of qualities are classified as attractive, must be, one dimensional, and indifference attributes. They have been widely used quality attributes in various industrial fields up to now. However, Kano model has a limit that it ignores the characters of the next frequent numbers even though there are not much gap comparing to the most frequent number in the questionnaire answers. The limit is attributed to the character of Kano model that the most frequent number is accepted as the only quality character. Timko calculated the customer satisfaction coefficient by using Kano's method and studied the differences in quality character by classifying the quality characteristics in a graphical way through the relationship between the satisfaction and the dissatisfaction coefficient. In this study, we used the quality level determination method of the 7-point Likert scale, which takes the weight into account, to complement the deficiencies of the existing Kano model. We also developed and applied a Potential Satisfaction Level (P) and Potential Customer Demand Improvement (PCDI) Index to present a new approach to the determination of service quality attributes. To measure the level of potential service satisfaction and to understand the degree of improvement, we collected specimens of 51 participants who has been trained in the National Strategy Business Training Program, which has been managed by government agent, and analyzed the results.

• Journal of Korean Society on Water Environment
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• v.25 no.6
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• pp.972-978
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• 2009

This study modifies the present total maximum daily load (TMDL) system of Ministry of Environment and applies to the Anyangcheon watershed. Hydrologic Simulation Program-FORTRAN (HSPF) model is used to simulate both runoff and non-point source pollution, simultaneously, instead of QUAL2E. The drought flow (355th daily flow) is proposed for the target water quantity since it is easier to satisfy low flow (275th daily flow) for the target water quality than drought flow. The increase of discharge is more than the increase of pollutant load except for the period under low flow. The measured unit loads for non-point source are used to consider the regional runoff characteristics. The measured water quantity and quality data are used since the ministry of environment supports only water quality. This analysis results show some reasons for the improvement of the present TMDL system of Korea.

• Journal of Korea Society of Digital Industry and Information Management
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• v.7 no.2
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• pp.173-183
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• 2011

The business is faced with the situation must improve a power in an increasingly competitive environment due to the recent rapid advance in information technology and the opening and expansion of global market, fast technological change, and various customer demand. The rapid change in information technology is having an effect on not only all the processes to develop products, but information contents that is provided for the purpose of customer value, and the appearance of products. In other words, the information technology is being recognized as a very important factor among other factors for companies to enhance their competitiveness. In addition, it is more efficient to focus on key factor to maintain the competitive advantage on the using of information technology by outsourcing information systems, rather than by operating the systems under their own. Since the global financial crisis, the long-term recession has been increasing companies who is ready to adopt outsourcing or adopted already. This study is to understand the environment and unique characteristics of outsourcing services and related industries focusing on information system operation and management in information outsourcing services, and is to set the concept needed through my theory that is connected to the service quality and customer satisfaction. A lot of business wiew the improvement of service quality and ensuring customer satisfaction as the major factors of business growth, and lots of ongoing studies have focused on service management in the Information outsourcing service industry. Yet few studies have ever concentrated on the quality of information system operation management service. This study, moreover, is to define the quality of service related with customer satisfaction from customer's viewpoint, measuring effects on customer satisfaction. The quality of outsourcing service on information system in this study is a great help to companies who are offering information outsourcing service, and company's managers and staffs who outsourcedto specialized company.

• Journal of Korean Society for Quality Management
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• v.32 no.2
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• pp.1-14
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• 2004

As environmental issues have been become critical concerns of business, many domestic small and medium enterprises(SME's) are rapidly accepting environmental management systems(EMS) that confirm ISO 14001 guidelines. The purpose of this paper is to present the results of an empirical study carried out on a sample of certified SME's with the aim of identifying obstacles encountered in adopting ISO 14001 standards and the impact of environmental systems on corporate performance after implementation of the ISO 14001 registration process. Data from this study show that the vast majority of respondents reported environmental improvements related to the implementation of an ISO 14001 EMS, especially in the area of employees' participation of the environmental management and responsibilities for reducing negative impacts, energy and resource conservation, materials reuse, and raising top management commitment. The greatest obstacles for implementing the ISO 14001 standard are lack of cooperation and a scarcity of resources such as personnel, money, and time. Results of this study serve as a reference point understanding the problems in the implementation of ISO 14001 in other small and medium firms.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.13 no.2
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• pp.115-123
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• 2018

This study is empirically intended to put forward the modeling and process improvement measures for the SCM capability in small venture firms. The findings are summarized as follows. There were strategic alliance, technological development and centralization in the modeling of strategic planning for supply chain, not the least of which is strategic alliance, followed by centralization and technological development. There were routing scheduling, network integration and third party logistics outsourcing in decision making, not the least of which was network integration. There were customer service management, productivity management and quality management in management control, not the least of which was quality management. And there were order management choice, pricing demand, shipment delivery and customer management in transaction support system, not the least of which was order management choice. As for the above-mentioned findings, to maximize the SCM capability and operate the optimized process in small venture firms, the existing strategic alliances can optimize the quality management and stabilize the transaction support system through the network sharing and integration from the perspective of relevant organizational members' capability and process improvement. And the strategic linkage between firms can maximize the integrated capability of information system beyond the simple exchange relation between electronic data, achieving a differentiated competitive advantage. Consequently, the systematization and centralization for the maximization of SCM capability, including the infrastructure construction based on the system compatibility and reliability for information integration, should be preceded before the modeling of the integrated capability for optimum supply chain and the best process management in the smart era.

• Journal of Korean Institute of Industrial Engineers
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• v.43 no.2
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• pp.100-111
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• 2017

Evaluating the performance of R&D Activity is complicated because it is hard to quantify the R&D results unlike the traditional manufacturing or service industries. Recently, to overcome this, process-focused evaluation methods applying the philosophy of quality into R&D environment have been introduced. However, these quality activities are mainly conducted without feedback system after the evaluation work is done. The aim of this study is to present a R&D quality diagnosis framework to obtain the improvement opportunities from R&D process perspective. The research is designed as follows : First, R&D standard process and R&D quality elements are derived from a literature review. Second, the diagnosis objects are obtained by investigating the R&D quality elements at each R&D steps. Third, a two-dimensional diagnosis model, which enables the objective measurement of the 'system compatibility' and 'accomplish level', is presented. The proposed method can provide an effective way to find opportunities for efficient quality improvement of R&D process.

• Journal of the Korea Institute of Military Science and Technology
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• v.19 no.5
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• pp.662-668
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• 2016

Defense specification suitability review task means to examine whether to need enactment, amendment or abolition of defense specification, and realistic and efficient review environment are urgently needed by improving system. For the promotion of efficient tasks, the cycle of defense specification suitability review needs to be changed to 5 years for active specifications and 10 years for inactive specifications. To simplify the standards of defense specification suitability review, the distinction between prior management items and general management items should be abolished and the number of review items need to be reduced from ten to three. Also, in order to promote substantial defense specification suitability review, a system improvement is needed to utilize retired professionals from defense acquisition related agencies.

• KIPS Transactions on Software and Data Engineering
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• v.3 no.10
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• pp.389-396
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• 2014

There are many defects when we're working on a project. Especially, if we don't have experience in similar field, defects have a strong influence on the system entirely. Therefore, management of risk such like defects is important the factor for success of project. Finally, efficient management of risk can guarantee handling problems such like fault tolerancy, unexpected quality and delay of schedule. In this paper, we propose checkpoint for improvement of reliability and are willing to improve the reliability of an entire system using it.