Browse > Article
http://dx.doi.org/10.7232/JKIIE.2017.43.2.100

R&D Quality Diagnosis Framework Focusing on R&D Process  

Lee, Min-Ki (R&D Platform Center, Korea Institute of Energy Research)
Lee, Hae-Jun (Research Institute of Financial Engineering, KISPricing. INC)
Lee, Jong-Seok (Department of System Management Engineering, SungKyunKwan University)
Shin, Wan-Seon (Department of System Management Engineering, SungKyunKwan University)
Han, Keun-Hee (Greenhouse Gas Laboratory, Korea Institute of Energy Research)
Kim, Deok-Hwan (R&D Platform Center, Korea Institute of Energy Research)
Publication Information
Journal of Korean Institute of Industrial Engineers / v.43, no.2, 2017 , pp. 100-111 More about this Journal
Abstract
Evaluating the performance of R&D Activity is complicated because it is hard to quantify the R&D results unlike the traditional manufacturing or service industries. Recently, to overcome this, process-focused evaluation methods applying the philosophy of quality into R&D environment have been introduced. However, these quality activities are mainly conducted without feedback system after the evaluation work is done. The aim of this study is to present a R&D quality diagnosis framework to obtain the improvement opportunities from R&D process perspective. The research is designed as follows : First, R&D standard process and R&D quality elements are derived from a literature review. Second, the diagnosis objects are obtained by investigating the R&D quality elements at each R&D steps. Third, a two-dimensional diagnosis model, which enables the objective measurement of the 'system compatibility' and 'accomplish level', is presented. The proposed method can provide an effective way to find opportunities for efficient quality improvement of R&D process.
Keywords
R&D Quality; R&D Process; R&D Quality Diagnosis;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
연도 인용수 순위
1 Humphrey, W. S. (1987), Characterizing the Software Process A Maturity Framework, Software Engineering Institute, Pennsylvania, USA.
2 ICH(International Conference on Harmonisation of Technical Requirements for Registration of Pharmaceuticals for Human Use) (1996), Guideline for Good Clinical Practice, ICH, USA.
3 ISO9001(International Organization for Standardization) (2015), The Process Approach in ISO 9001 : 2015, Switzerland.
4 Jayawarna, D. and Pearson, A. W. (2001), The role of ISO9001 in managing the quality of R&D activities, The TQM Magazine, 13(2), 120-128.   DOI
5 Jeong, W.-C. and Moon, S.-Y. (2007), Introduction to execution strategy and case study for R&D Process Innovation, Samsung SDS Consulting Review, 1, 83-101.
6 Balachandra, R. and Friar, J. H. (1997), Factors for Success in R&D Projects and New Product Innovation : A Contextual Framework, IEEE Transactions on Engineering Management, 44(3), 276-287.   DOI
7 Bremser, W. G. and Barsky, N. P. (2004), Utilizing the balanced scorecard for R&D performance measurement, R&D Management, 34(3), 229-238.   DOI
8 Kim, D.-H., Kang, M.-S., Ji, D.-H., and Choi, S.-J. (2013), R&D Quality Assurance : General Types and Key Quality Elements, Journal of Korean Society for Quality Management, 41(4), 1-19.   DOI
9 Kaplan, R. S. and Norton, D. P. (2005), The Balanced Scorecard : Measures That Drive Performance, Harvard Business Review, Harvard Business School, USA.
10 KIER(Korea Institute of Energy Research) (2013), Regulation of Research Quality Assurance, Korea Institute of Energy Research, Daejeon, Korea.
11 Kim, H.-W., Ko, J.-H., and Chung, E.-S. (2015), A Study on The Effective Technology Readiness Assessment Method for System Development Project, Journal of the Korean Institute of Industrial Engineers, 41(2), 144-149.   DOI
12 Krapp, M. (2001), Quality assurance in research and development : an insoluble dilemma?, Fresenius Journal of Analytical Chemistry, 371(6), 704-713.   DOI
13 Kusunoki, K., Nonaka, I. and Nagata, A. (1998), Organizational Capabilities in Product Development of Japanese Firms : A Conceptual Framework and Empirical Findings, Organization Science, 9(6), 699-718.   DOI
14 University of Aberdeen & NHS Grampian (2015), Research & Development Quality Manual, University of Aberdeen, Scotland.
15 Wikipedia (2016a), Available : https://en.wikipedia.org/wiki/V-Model [Accessed : 02 October 2016].
16 Wikipedia (2016b), Available : https://en.wikipedia.org/wiki/Systems_engineering [Accessed : 02 October 2016].
17 Wikipedia (2016c), Available : https://en.wikipedia.org/wiki/IDEF0 [Accessed : 02 October 2016].
18 Lee, H.-J. (2014), Development of R&D Quality Performance Indices, Master's degree, SungKyunKwan University, Suwon, Korea.
19 Cho, Y.-R., Lee, S.-J., and Yoon, J.-W. (2012), A customized framework for assessing R&D process : Product, service and technology, Journal of the Korean Society for Technology Management & Economics, 20(2), 109-134.
20 Cooper, R. G. (1994), Perspective Third-Generation New Product Process, Journal of Innovation Management, 11(3), 3-14.   DOI
21 Lee, J.-S., Shin, W.-S., Lee, H.-J., and Bae, Y.-Y. (2014), Developing Quality Performance Indices for Research and Development, in : 2014 Spring Korea Quality Congress, Busan BEXCO, Korea, 55-56.
22 LG Eletronics (2016), Available : http://www.lge.co.kr/lgekr/company/about/rnd/rnd_busi2.jsp [Accessed : 01 October 2016].
23 Lotte R&D Center (2016), Available : http://www.lotternd.com/KOR/rndGuide/introduce2.asp?fDepth=1&sDepth=3&tDepth=2 [Accessed : 01 October 2016].
24 MHRA (Medicines and Healthcare products Regulatory Agency) (2004), The Medicines for Human Use(Clinical Trials) Regulations 2004, Medicines and Healthcare products Regulatory Agency, UK.
25 Miller, R. (1994), Quality in research : an empirical study, Technovation, 14(6), 381-394.   DOI
26 Miller, R. (1995), Applying Quality Practices to R&D, Research Technology Management, 38(2), 47-54.   DOI
27 MSIP A(Ministry of Science, ICT and Future Planning). (2016), 2017 Government R&D Investment Plan, National Science & Technology Council.
28 MSIP B(Ministry of Science, ICT and Future Planning) (2016), Regulation for Government R&D Management, National Science & Technology Council.
29 Yum, B.-J., Seo, S.-K., Yun, W.-Y., and Byun, J.-H. (2014), Trends and Future Directions of Quality Control and Reliability Engineering, Journal of the Korean Institute of Industrial Engineers, 40(6), 526-554.   DOI
30 Yoon, B.-G., Lee, K.-E., Lee, S.-J., and Yoon, J.-W. (2014), Development of an R&D process model for enhancing the quality of R&D : comparison with CMMI, ISO and EIRMA, Total Quality Management & Business Excellence, 26(7-8), 746-761.
31 DAPA. (2010), Regulation for Defense Acquisition, Defense Acquisition Program Administration, Seoul, Korea.
32 MSIP(Ministry of Science, ICT and Future Planning) (2014), Standard Manual for Government R&D, National Science & Technology Council.
33 National Index System. (2016), Available : http://www.index.go.kr/potal/main/EachDtlPageDetail.do?idx_cd=1330 [Accessed : 10 October 2016].
34 Park, J.-G., Sung, K.-S., and Kim, H.-S. (2003), Development of R&D Standard Processes for E Research Institute, Journal of Korean Society for Quality Management, 31(4), 127-149.
35 Cronemyr, P. and Witell, L. (2010), Changing from a product to a process perspective for service improvements in a manufacturing company, The TQM Journal, 26-40.
36 Crosby, P. C. (1985), Quality without tears : the art of hassle-free management, McGraw-Hill, NY, USA.
37 Do, N.-C. (2012), Product Data Model for Supporting Integrated Product, Process, and Service Design, Journal of the Korean Institute of Industrial Engineers, 38(2), 98-106.   DOI
38 Drongelen, Inge, C. K. and Cook, A. (1997), Design principles for the development of measurement systems for research and development processes, R&D Management, 27(4), 354-357.
39 Drucker, P. F. (1986), Innovation and Entrepreneurship : Practice and Principles, Harper & Row, NY, USA.
40 EFQM.(European Foundation for Quality Management), (2012), EFQM Framework for Innovation Agencies, European Foundation for Quality Management, UK.
41 Hong, S.-W. (2003), The Effect of Process Maturity on the Performance of Industrial R&D Projects, IE Interfaces, 16(3), 362-374.
42 Francis, P. H. (1992), Quality in R&D : Putting quality into the R&D proceess, Research Technology Management, 35(4), 16-23.
43 Goldenson, D. and Herbsleb, H. (1995), After the Appraisal : A Systematic Survey of Process Improvement, Its Benefits, and Factors that Influence Success, Software Engineering Institute, Carnegie Mellon University, PA, USA.
44 Hitt, M. A., Ireland, R. D., and Lee, H.-U. (2000), Technological learning, Knowledge management firm growth and performance : an introductory essay, Journal of Engineering and Technology Management, 17(3-4), 231-246.   DOI
45 Paulk, M. C. (1996), Effective CMM-Based Process Improvement, in : 6th International Conference on Software Quality, Ottawa, Canada, 226-237.
46 Prajogo, D. I. and Hong, S.-W. (2008), The effect of TQM on performance in R&D environments : A perspective from South Korean firms, Technovation, 28(12), 855-863.   DOI
47 Prajogo, D. I. and Sohal, A. S. (2002), The relationship between TQM practices, quality performance, and innovation performance : An empirical examination, International Journal of Quality & Reliability, 20(8), 901-918.
48 Prajogo, D. I. and Sohal, A. S. (2006), The integration of TQM and technology/R&D management in determining quality and innovation performance, International Journal of Management Science, 34(3), 296-312.
49 R&D Systems (2016), R&D Systems a bio-techne brand Quality Manual, R&D Systems(R), USA.
50 Roberts, G. W. (1996), Quality systems guidelines for research, The TQM Magazine, 8(1), 43-44.   DOI
51 Spanos, Y. E. and Lioukas, S. (2001), An examination into the causal logic of rent generation : contrasting Porter's competitive strategy framework and the resource-based perspective, Strategic Management Journal, 22(10), 907-934.   DOI
52 Salomo, S., Weise, J., and Gemunden, H. G. (2007), NPD Planning Activities and Innovation Performance : The Mediating Role of Process Management and the Moderating Effect of Product Innovativeness, Journal of Product Innovation Management, 24(4), 285-302.   DOI
53 SEHD(Scottish Executive Health Department) (2006), RESEARCH GOVERNANCE FRAMEWORK for HEALTH AND COMMUNITY CARE 2nd Edition, Scottish Executive Health Department, Scotland.
54 Seol, S.-S., Oh, S.-K., and Park, H.-W. (2012), Technology Valuation, Bobmunsa, Korea.
55 Taylor, R. and Pearson, A. (1994), Total Quality Management in Research and Development, The TQM Magazine, 6(1), 26-34.   DOI