• Journal of Korean Society for Quality Management
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• v.40 no.3
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• pp.381-393
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• 2012

Purpose: Considering various measurements for healthcare service quality, the purpose of this study is to examine measurement items for healthcare service quality (HCSQ) based on previous study and service quality evaluation institutions in the international community. Methods: The proposed research model was tested using measurement analysis, based on data collected from 387 respondents in the selected hospital with more than 500 beds in South Korea. Results: The results of the study shed insights about the relative importance of quality items as degree of improvements of care services tangible, safety, efficiency, and empathy. Also, the study provides new measurement model for healthcare service quality. Conclusion: Healthcare organization thrives to find the key factors for improving quality of care and service that meet customers' needs and expectations.

• Journal of Korean Public Health Nursing
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• v.28 no.3
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• pp.565-573
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• 2014

Purpose: Health Insurance Review & Assessment Service (HIRA) launched an Acute Myocardial Infarction(AMI) assessment for the Payment For Performance(Quality Incentives) Pilot Project from July 2007. Assessment measures of AMI were composed of five process measures and one outcome measure, and each measure was incorporated into one composite quality score to Pay for Performance. Method: For calculation of composite quality score, we considered weighting for the measures using the Delphi method. The questionnaire was composed of three measure groups, 'Reperfusion rate'(Fibrolytic therapy received within 60 minutes of hospital arrival, Primary Percutaneous Coronary Intervention within 120 minutes of hospital arrival), 'Medication prescription rate'(Aspirin at arrival, Aspirin prescribed at discharge, Beta-blocker prescribed at discharge) and 'Survival Index'(30-day mortality rate). Result: A panel composed of 18 and completed a questionnaire by allocation of 10 scores to the three above mentioned measure groups. The Delphi was carried out until three rounds of surveys. In conclusion, each measure group was weighted differently and the 10 scores were allocated as 4.5 to 'Reperfusion rate', 2.5 to 'Medication prescription rate', and 3.0 to 'Survival Index'. Conclusion: The results of this study proposed the calculation method for weighting of Acute Myocardial Infarction quality indicators.

• Journal of Korean Academy of Dental Administration
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• v.8 no.1
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• pp.8-14
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• 2020

To provide high-quality oral health services, the concept of measurable oral health quality must first be defined. Owing to reports of significant preventable adverse events in the healthcare service provision process, the recognition and consensus of patient safety and patient-centered health service provision was formed. Six areas that are important medical care have been identified, including the quality along with existing concepts such as timeliness, effectiveness, equity, and efficiency of medical services. While there is ongoing research on the quality of oral health, there is not yet any internationally accepted definition. The purpose of this study is to introduce the ideas of oral healthcare quality and quality indicators that have been developed and announced in the field of dentistry.

• Environmental Sciences Bulletin of The Korean Environmental Sciences Society
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• v.3 no.3
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• pp.151-158
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• 1999

Biogenic source emissions refer to naturally occuring emissions from vegetation, microbial activities in soil, lightening, and so on. Vegetation is especially known to emit a considerable amout of volatile organic compounds into the atmosphere. Therefore, biogenic source emissions are an important input to photochemical air quality models. since most biogenic source emissions are calculated at the county-level, they should be geographically allocated to the computational grid cells of a photochemical air quality model prior to running the model. The traditional method for the spatial allocation for biogenic source emissions has been to use a "spatial surrogate indicator" such as a county area. In order to examine the applicability of such approximations, this study developed more detailed surrogate indicators to improve the spatial allocation method for biogenic source emissions. Due to the spatially variable nature of biogenic source emissions, Geographic Information Systems(GIS) were introduced as new tools to develop more detailed spatial surrogate indicators. Use of these newly developed spatial surrogate indicators for biogenic source emission allocation provides a better resolution than the standard spatial surrogate indicator.indicator.

• Journal of the Korean Society of Environmental Restoration Technology
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• v.3 no.3
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• pp.29-36
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• 2000

The purpose of this study is to develop and adapt indicators for the rural community assessment. Bearing in mind, indicators are derived from the various theoretical literature review and the efficiency of the indicators has been tested through comparing and evaluating 3 different rural communities which was selected based on their distance from Seoul. In order to assess a rural development project, the assessment indicators should include at least 5 domains of natural environment, socio-economic, quality of living environment, community characteristics, public participation, which are the basic formation of indicators of this study. Furthermore, this approach could be a ground for the environmentally friendly rural development planning.

• IE interfaces
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• v.23 no.1
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• pp.78-88
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• 2010

In this paper we develop a model for the performance evaluation of defense R&D test development projects based on analytic hierarchy process. First, evaluation indicators are collected through the related literature survey and a delphi inquiry method. Second, stepwise multiple linear regression is used for developing a hierarchical structure for analytic hierarchy process in the evaluation model, which can make the selected evaluation indicators of the hierarchical structure independent. Also we verify the effectiveness of proposed indicators of the performance evaluation by comparing with the existing evaluation indicators. The developed indicators for the performance evaluation is more reasonable and practical than the previous indicators on defense R&D test development projects.

• Korean Journal of Health Education and Promotion
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• v.28 no.4
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• pp.1-14
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• 2011

Objectives: The aim of the present study is to elucidate the relationship of community capacity to health in a metropolitan area in Korea. To do so, a multi-level model to verify the contextual effects of community capacity is presented. Methods: The study materials are the "The 4th Seoul Citizens Health Indicators Surveys" on 404 dong in Seoul. The community capacity indicators were developed in two strata: individual-level indicators with community identity domain; and community-level indicators with participation in community organizations, number of non-profit organizations, degree of organizing of community-based organizations, and volunteer activities. Results: Higher unhealthy probability occurs among those with lower community capacity at the community level, lower individual income, and lower community satisfaction at the individual level. It contributed to explaining self-rated health status and showed that there were contextual effects of the community going beyond the compositional effects of the individual. Conclusions: In the process of building community capacity, a community autonomously finds pending issues and solves related problems, and in so doing, raises the social quality and establishes the conditions for health promotion. Thus, the significance of neighborhood needs to be discovered and created in a new way through the development of community capacity.

• Journal of Korean Academy of Nursing Administration
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• v.4 no.1
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• pp.107-127
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• 1998

The purpose of this study was to develop an evaluation tool for the quality of nursing care in abdominal surgery patient. The target subjects of the tool were adult patients having abdominal surgery under general anesthesia. Process-outcome framework was selected for the development of the tool in this study. The results were as follows. 1. Nine standards. 40 criteria and 88 indicators were developed. A standard was summary statement of the ideal level of excellencein a dimension of quality of nursing care. which could be evaluated by criteria. Several criteria indicated a specific standard and each criterion could be measured by observable and measurable indicators. 2. The standards were divided into two dimensions. One was process dimension which contained four standards(23 criteria), the other was outcome dimension which contatined five standards(17 criteria). 3. Average CVI was .985 at 9 standards. .947 at 40 criteria. and .987 at 88 indicators. 4. The evaluation tool for the quality of nursing care in abdminal surgery patients was a criterion-referenced tool. And data collection methods of the tool were investigation of patient's record and interview( or questionnaire) with the patients. 5. Interrater reliabilities of the tool were ; r= .7572 (agreement between two raters), and pI=.8487 (intraclass correlation between five raters who rated the 84 patients). 6. Internal consistency reliability ${\alpha}$ was .6194, which was obtained from 32 criteria. Eight criteria were missed in the analyzing process because of data omission. 7. Scores of the process and the outcome dimensions showed significant. but low correlation(r= .3759, p < .001). 8. There were significant differences in total scores between the hospitals and the departments of surgery(F = 15.233. p .0001). There was also significant interaction effect between hospitals and departments to total score(F = 8.396. p = .0001). Construct validity of the toool was verified by the known-group method. these kinds of difference were expected by the nursing experts participated in the study. From these results, more specific patient classification is suggested for the development of evaluation tool of the quallity of nursing care. And indicators to be used for objective measurement for the quality of nursing care must be developed.

• Journal of the Korean Home Economics Association
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• v.23 no.3
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• pp.149-167
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• 1985

This paper aims at measuring the quality of life in the context of social well being. To meet this purpose, several objective and subjective indicators of the quality of life were selected them the recent theoretical studies in thisfield. Then, a zuestionnaire survey was made on random sampled urban failies to find out the relationship among the two sets of indicators and the quality of family life. The data obtained from the survey were analyzed using Pearson's correlation analysis, multiple regression methods and One-way ANOVA. RESULTS : 1. The quality of life of the high-income earners is higher than that of the low-income earners. 2. The quality of life tends to be high in the family with spouse'high educational background. 3. The degree of coctribution of the objective and subjective indicator to the quality of life was very high. 4. The objective indicator and the subjective indicator concerning the quality of life was closely related.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.43 no.3
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• pp.101-111
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• 2020

Companies struggle to make their best products with high quality and service at a competitive price in global markets. However, customer needs and requirements keep changing with a variety of situations. Companies that face the changes can not stay the same and make an effort to adapt themselves to new circumstances. They would probably review the overall management system that is currently implementing to improve management efficiency. Among other things, quality might be considered to be a crucial element if they are manufacturing industries to be sustained in global markets. KSA (Korean Standards Association) is a government-affiliated organization under the Ministry of Trade, Infrastructure, and Energy. It is a Korean standards provider for quality and service industry. KSA confers national commendations for organizations, quality circles, artisans, QCEC (Quality Competitive Excellent Company), and the most honorable KNQA (Korean National Quality Award) every year. KSA established KNQA on the basis of Malcom Baldrige National Quality Award, Deming Prize, and European Quality Award. Research on quality awards shows that there are many similarities in the framework. Although KSA summarizes two factors for 13 evaluation indicators in the quality competitive excellent model of QCEC, the categorization is ambiguous to explain them according to earlier studies. We performed a deep analysis of foreign quality awards and background for KNQA and QCEC. We conducted a content analysis of KNQA and QCEC and matched evaluation items that were closely related. We proposed a quality competitiveness model with three factors, Technology, System, and Tools, summarizing 13 evaluation indicators in QCEC. Based on audit data for six years from 2012 to 2017 we carried out a confirmatory factor analysis for the proposed model by examining the model validity and fitness.