• International Journal of Quality Innovation
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• 제9권1호
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• pp.94-102
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• 2008

When facing the global severe competition, the enterprises all try their best to upgrade the quality, reduce the costs to reach the goal of customer satisfaction. Motorola was the earliest firm creating the term Six Sigma (6 ${\sigma}$); GE was the enterprise successfully fulfilling Six Sigma. The success of these two firms revealed the prominent effects and became the world-class model enterprises. The main purpose of promoting Six Sigma activity was to reduce the possible defects in the business process to the least through designing and monitoring business process in order to reach the goals such as the best quality and efficiency, the lowest costs, the shortest circular process time, maximum profits and customer satisfaction. This research used the Six Sigma technique to improve the business process of ceramics manufacturing plant and find out the major factors of slower core task time by the analytical process of Process Mapping, Pareto Chart, Simu18 simulation software and figures and proposed the improvement measures. Through the confirmation of the case companies, it successfully reduced the core process time and the organizational costs and increased the capacity.

• 한국공간구조학회논문집
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• 제6권3호
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• pp.51-57
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• 2006

본 연구의 목적은 한국건축프로젝트의 경영적 특성을 파악하는데 있다. 본문은 건축프로젝트의 주요 세 요소인 디자인, 건설, 유지관리의 프로세스 질 관리에 영향을 미치는 요소들을 조사한다. 설문조사는 건축관련 대학원생 및 교수, 설계자, 시공자들의 건축프로젝트에 있어서 프로세스 질 관리에 대한 상이한 시각을 보여주고 있다. 이러한 요소들을 분석함으로써 현재 국내의 질 관리 시스템과 프로그램 내용을 교정하고 개선하는데 도움이 될 것이다. 프로세스 질 관리에 있어서 여러 요소 중 설계자와의 협조가 가장 주요 요소로써 부각되었다.

• 품질경영학회지
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• 제47권3호
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• pp.401-415
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• 2019

Purpose: When the SURION Aircraft operated in the fields, cracks are found in PU(polyurethane) Strip on main rotor blade. This study has been conducted to explain PU(polyurethane) Strip crack phenomenon of SURION main rotor blade and to propose useful solution of it by experimental method. Methods: This study considered a lot of factor because the SURION is operated at severe environment. This study investigated the influence of temperature, thermal shock, paint and primer process, PU Strip material, primer material. Results: The results of this study are as follows; The primer process was most excellent influence. The Application of primer having a brittleness caused by a crack of PU Strip. Other factors have influenced on the PU Strip, but they can not be controlled because they are related to the SURION's operating environment. Conclusion: The Quality of PU Strip on SURION main rotor blade was improved through removing the primer process. Finally, the reliability of main rotor blade was guaranteed through improving the quality of PU Strip.

• 산업경영시스템학회지
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• 제45권2호
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• pp.1-11
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• 2022

In this paper, we investigate the requirements of QPA(Quality Process Audit), which is a process quality audit system for secondary defense contractors, compared with those of DQMS(Defense Quality Management System). And evaluate whether the deployment of QPA meets the DQMS certification requirements through the case example of Company H. The evaluation items of QPA are composed of five categories such as Material Management, Incoming Inspection, Manufacturing Process, Product Evaluation, and Packaging Management. The QPA requirements are mainly related to the chapter 7(support) and chapter 8(operation) of DQMS standards. In this view point, QPA can be expected as an effective audit for suppliers preparing for DQMS certification. In the case example, we evaluate the results and effects of improvement due to QPA and compare it with the case of DQMS. QPA can be used as appropriate quality management standards of secondary and tertiary defense contractors and can provide the basis guidelines for the preparation of implementation steps in DQMS certification.

• 한국정보과학회논문지:소프트웨어및응용
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• 제41권8호
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• pp.533-544
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• 2014

임베디드 분야를 비롯하여 거의 모든 산업 분야에 하드웨어를 기반으로 소프트웨어 탑재가 이루어지고 있다. 이에 제품의 품질 관리가 갈수록 중요해짐에 따라, 많은 기업이 품질 비용에 많은 지출을 하고 있다. 그러나 국내 기업의 경우 품질 저하 예방 비용보다는 품질 미달로 인한 문제 해결에 많은 비용을 쓰고 있어, 품질 저하 예방 비용의 효과적 집행을 위한 지속적인 개선이 필요한 상황이다. 이를 위해 정량적 품질 관리에 대한 관심이 증대되고 있으나, 정량적 품질 관리 활동은 프로세스 성숙도 모델에서 통계적 기법의 활용을 요구하는 레벨 4, 5에 속하는 고수준의 프로세스 활동으로 통계적 품질 관리 활동의 이행이 필수적이다. 이와 같은 현실을 반영하여 본 논문에서는 TMMi 레벨 5 프로세스 영역 중 품질관리(Quality Control) 프로세스 구축 방안을 소개하여 고수준의 통계적 품질 관리 프로세스 구축에 도움이 되고자 한다.

• 산경연구논집
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• 제10권7호
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• pp.71-82
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• 2019

Purpose - This study aims to identify the priorities of medical service quality improvement by customer satisfaction characteristics and potential customer satisfaction improvement (PCSI) index based on the dualistic quality classification of Kano Model (1984) for Comprehensive Health Screeening Center in General Hospitals and Centers only for Comprehensive Health Screening and suggest a direction for future improvement. Research design, data, and methodology - Through advanced research on health screening medical service quality, this study set four service quality factors, including tangible, human, process and supportive factors, and 39 measurement items. Based on these items, the study used 117 questions, which consist of dualistic quality factors, customer satisfaction coefficients, positive and negative questions for PCSI index and questions for current satisfaction. 300 effective samples were collected for adults in their 20s who experienced health screening service in Seoul, Gyeonggi-do and Incheon within the past two years. Collected data were input in the quality evaluation duality table to categorize quality factors and calculate customer satisfaction coefficients by Timko(1993). The study also analyzed PCSI index in comparison with current satisfaction and identified priorities in quality improvement. Results - It was found that the most urgent factors to improve the quality in both groups were adequate waiting hours and emergency response for complications, which are process factors classified as unitary quality. It is urgently needed to improve the quality as the PCSI index was high in supportive factors (complaint response team) as attractive quality in Comprehensive Health Screening Center in General Hospitals and in process factors (prevention of infection) as unitary quality in Centers only for Comprehensive Health Screening. As the PCSI index was low in space use as a tangible factor, it was found that the current level can be maintained instead of improvement. Conclusions - To improve the health screening medical service quality, it is required to focus on process factors (adequate waiting hours, emergency response for complications, prevention of infection) and supportive factors (complaint response team) among service qualities perceived by users. It is proposed to ensure continuous efforts to manage and reinforce priorities as a direction for future improvement in health screening service.

• 품질경영학회지
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• 제30권4호
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• pp.137-153
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• 2002

Viewed as a more systematic approach of creating high quality products and bringing them into market at a lower cost and in significantly less time, it attracts the attention of quality designers to quality function deployment (QFD) approach. In attempt to reduce the design cycle, the industry has responded with concurrent design effort. In a sense, concurrent engineering refers to the integration of various activities within the broad scope of the product life cycle ［17］. Over the last ten years, much has been written about QFD but little has been available in terms of the underlying guide methodology. The methodology of QFD is quite simple and many will say that they have done it in the past but just have not formalized it into the form that this discipline requires. QFD ties the product, user, value, and manufacturing viewpoints together in a continuous process of defining the product design and manufacturing requirements. The value viewpoint recognizes the cost to obtain certain functionality, and the manufacturing viewpoint addresses conformance to requirements, but in a broader sense, the variability in production. In this paper, the QFD system acquisitions are described, and two heuristic approaches solving for the complex design process, especially the size reduction of design process and precedence-constrained relationship in QFD are proposed, and the empirical example is illustrated.

• 한국기계가공학회지
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• 제21권6호
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• pp.89-97
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• 2022

Ultrasonic metal welding has been widely used for joining lithium-ion battery tabs. Weld quality monitoring has been an important issue in lithium-ion battery manufacturing. This study focuses on the weld quality monitoring in ultrasonic metal welding with the longitudinal-torsional vibration mode horn developed newly. As the quality of ultrasonic welding depends on welding parameters like pressure, time, and amplitude, the suitable values of these parameters were selected for experimentation. The welds were tested via tensile testing machine and weld strengths were investigated. The dataset collected for performance test was used to train the multi-layer perceptron neural network. The three layer neural network was used for the study and the optimum number of neurons in the first and second hidden layers were selected based on performances of each models. The best models were selected for the horn and then tested to see their performances on an unseen dataset. The neural network models for the longitudinal-torsional mode horn attained test accuracy of 90%. This result implies that proposed models has potential for the weld quality monitoring.

• 한국소성가공학회:학술대회논문집
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• 한국소성가공학회 2007년도 춘계학술대회 논문집
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• pp.318-321
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• 2007

This paper is concerned with improvement of surface quality of a sheet metal member in the stamping process. The CAE procedure of the stamping process is utilized in order to investigate cause of surface troubles and to improve surface quality. A complicated shape of the sheet metal member can induce surface troubles such as wrinkles because of insufficient tensions force and non-uniform contact of a blank sheet with tools. This paper proposes two guidelines such as a change of tool shape and added draw-beads on the tool surface in order to increase tension forces and to induce uniform contact. The proposed guidelines are verified with the CAE of the stamping process. The CAE results show that the changed shape of tools and added draw-beads can reduce the amount of wrinkles and improve surface quality.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2006년도 추계 학술대회
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• pp.360-365
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• 2006

Most organizations adopt a process-based approach to manage their operations and now business process management(BPM) is a well-established concept. Because ISO 9001:2000 emphasizes process based, Korea Institute of Science and Technology Information has taken ISO 9001:2000 certificate in November 11, 2003 and now implements quality management systems based on BPMS further applies Hypertext. We call it Online KQMS (KISTI Quality Management System). And Online KQMS is implemented under a platform independent framework based on the web environment. Online KQMS based on BPMS and Hypertext is a new example in field of ISO quality management and is expected to support process management well.