• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.301-308
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• 1998

Eight dimensions of quality suggested by Garvin are well-known. It can serve as a framework for strategic analysis to obtain leverage of quality in a competitive market. However, some practically important dimensions such as usability, cost, etc. are not included in the Garvin's. Based on a survey of newly introduced products, we suggest another framework for dimensions of quality: function, time, limitation, usability, problem prevention, economy, maintainability, nativeness, These dimensions are explained with examles.

• Journal of Korean Society for Quality Management
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• v.25 no.4
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• pp.27-49
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• 1997

Quality function deployment is an interdisciplinary team process of listening to customers to learn exactly what they want, and then using a logical system to determine how best to fulfill those needs with available resources. It is examined how to extend quality function deployment in this paper. The Pugh concept selection method, ACE(Attribute Categorization and Evaluation) Matrix, and an inventive problem solving method called TRIZ are discussed in relation with quality function deployment.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.40 no.4
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• pp.87-95
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• 2017

This study aims to configure what dimensions make up for smart phone after service quality, and how this service quality affects customer satisfaction and customer loyalty. Smart phone market is a market of the device leading the digital convergence as well as positioning itself as one of the national growth driving industry. To survive in this matured market, companies should have to respond actively to radical changes and customers needs in the so-called Smart Revolution environment. Lately, however, the smart phone market is prospected to move from growth phase to mature phase by the scholars. In order to proactively respond to the change in such market condition, companies need to provide absolute advantage in customer loyalty over their competitors by revolutionizing the after-sales service quality. Qualified A/S will lead to service satisfaction and achieve customer loyalty. The empirical analysis results obtained through A/S quality are as follows : First, human quality (attitude, expertise, problem-solvability), environment quality (handling agility, convenience, comfort), service policy quality (quality guarantee, additional service operation) are dimensions that make up for A/S quality. Second, A/S quality dimension showed a significant positive influence on service satisfaction and A/S satisfaction showed a positive influence on customer loyalty as well. Based on this empirical study, we propose some implications for A/S quality improvement. First, human quality dimension has relatively higher influence on A/S satisfaction in case of free A/S, so companies need to solve the product problem completely when consumer's first visit by continual employee education. Second, in case of paid A/S, the service policy quality-especially A/S Warranty period- has higher influence on A/S satisfaction.

• Proceedings of the Safety Management and Science Conference
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• 2004.11a
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• pp.93-97
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• 2004

This paper presents 40 inventive principles with applications in total quality management. We also propose how to integrate TRIZ tools into global problem-solving steps.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2020.06a
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• pp.220-221
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• 2020

Strarting with Buyeong Apartment in Dongtan-2 disrict in 2017, collective complaints of residents are frequently occurring due to low quality problem such as improper construction and defects of apartment houses. Because of this, the Ministry of Land and Transport is preparing a comprehensive improvement scheme to improve the quality of Apartment Housing(AH), taking into account the continuing complaints from the residents of AH and the problem raised by the National Assembly. The basic profile of the improvement scheme is induce the tenants and experts to discover and point out defects that are repaired until the date of use inspection or due date. For this purpose, we suggested this defects management system linkaged by the preliminary inspection and quality inspection system for prospective occupants. In this context, this paper aims to suggest an effective likage method between the preliminary inspection of prospective residents and the quality inspection system implemented by local governments as an ordinance.

• Management Science and Financial Engineering
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• v.12 no.1
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• pp.127-142
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• 2006

In this paper, we present a frequency reassignment problem (FRP) that arises when we add new base stations to resolve hot-spots or to expand the coverage of a code division multiple access (CDMA) network. For this problem, we develop an integer programming (IP) model along with some valid inequalities and preprocessing rules. Also, we develop an effective heuristic procedure that solves two sub-problems induced from the original problem in repetition. Computational results show that the proposed heuristic procedure finds a feasible solution of good quality within reasonable computation time. Also, the lower bound by-produced from the heuristic procedure is quite strong.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1994.04a
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• pp.13-20
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• 1994

We consider the satellite cluster scheduling problem which is one of the most interesting problems in satellite communication scheduling area. This problem is known to be NP-complete and a couple of heuristic algorithms had been developed. In this paper, we suggest another algorithm for this problem which has the same computational complexity as the best existing one and provides much better solution quality. Extensive computational simulation results are reported.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.19 no.37
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• pp.1-7
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• 1996

The grouping of parts into families and machines into cells poses an important problem for the improvement of productivity and quality in the design and planning of the flexible manufacturing system(FMS). This paper proposes a new algorithm of forming machine-part groups in case of the bottleneck machine problem and shows the numerical example. This algorithm could be applied to the large scale machine-part grouping problem.

• Journal of the Korea Safety Management & Science
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• v.17 no.2
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• pp.215-228
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• 2015

A creative innovation and an innovative problem-solving of industrial companies can be achieved by overcoming the challenges of technical and physical contradictions. The approaches to address conflicting and paradoxical problems, such as technical and physical contradictions have a crucial role in advancing the quality assessment for manufacturer and service provider. The term, technical contradiction, depicts the state that improvement of one ends of IFR (Ideal Final Result) leads to unfavorable condition of the other ends, and results in conflicting problem. Another type of contradictions that's discussed in this study is a physical contradiction which is due to two mutually opposing states of the means of ends, and gives paradoxical situation. By integrating the means-ends chain perspectives, the physical contradiction that is a specifically root-causes, "means", can be initially addressed to resolve the downstream problem of technical contradiction which represents a general and abstract goals, "ends". This research suggests IFR resolution processes to handle both physical contradiction of means and technical contradiction of ends by employing causal relationship with IFR, effects and causes. In summary, the study represents three major processes that resolve such contradictions are demonstrated as follows: 1) Derivation of causal and hierarchical relationship among IFR, ends and means by considering CAED (Cause-And-Effect Diagram) and LT (Logic Tree). 2) Identification of causal relationship between physical contradiction and technical contradiction by using TPCT (TRIZ Physical Contradiction Tree) and TCD (Technical Contradiction Diagram). 3) Application of integrated TRIZ principles by classifying 40 inventive principles into 4 general conditions of the separation principle of mutually opposite states in space, in time, based on conditions, and between the parts and the whole. In order to validate the proof of proposed IFR resolution processes, the analysis of the TRIZ case studies from National Quality Circle Contest in the years, 2011 to 2014 have been proposed. The suggested guidelines that are built based on TRIZ principles can uniquely enhance the process of quality innovation and assessment for quality practitioners.

• Communications for Statistical Applications and Methods
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• v.13 no.3
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• pp.651-656
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• 2006

Wu and Clements-Croome (2005) investigate the optimization problem of PM policies for situations where the quality of PM is a random variable with a certain probability distribution. However, they assume that the cost of preventive maintenance is constant, not depending on the quality of PM. Thus, this paper considers a periodic PM model when PM cost depends on the quality of PM activity. The optimal PM policy are presented for the extended PM model and the numerical examples are presented for illustrative purpose.