• Korean Journal of Construction Engineering and Management
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• v.6 no.4 s.26
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• pp.133-141
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• 2005

The object of this study is to present performance by applying six sigma quality management to a construction company. The research method involves to investigate and analyze data regarding six sigma projects in S construction company and a questionnaire survey from the personnel of the S construction company. The results of this study are as follows 1) S construction company utilized the six sigma quality management for 258 projects during the years of 2003 and 2004 and this bring the effect of cost reduction for quality. Moreover, before using the six sigma quality management, the average level of sigma in this company was around 2.8, after using this, the level increased to 3.6. Particularly, the construction management part, the level increased from 1.3 to 2.6.2) respondents recognize that quality management costs by applying six sigma is reduced. but there is only a little operational efficiency because it is In the early stage of applying six sigma quality management.

• Journal of Korean Society for Quality Management
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• v.33 no.3
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• pp.135-148
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• 2005

This paper considers a six sigma project for reducing the project costs through project risk management. The project follows a disciplined process of five phases: define, measure, analyze, improve, and control. A risk management process map is used to identify process input and output variables. Seven key process input variables are selected by using C&E diagram and X-Y matrix and finally four vital few input variables are selected by the related statistical analysis. The optimum alternatives of the vital few input variables are obtained by the method of PUGH matrix. The process is running on control plan and we obtained substantial project cost reductions in early stage of the control phase.

• Quality Improvement in Health Care
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• v.11 no.1
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• pp.46-60
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• 2004

Background : Recently, we have experienced various changes in the healthcare environment. Healthcare organizations are facing a financial crisis due to more competitive relationships among themselves as well with low health insurance fees. The purposes of the current study were: (1) to develop a data warehouse-based system for evaluating and monitoring the case management activities, and (2) to measure and analyze its effects. Methods : In order to collect the data for the study, the database on discharged patients was utilized at a university hospital located in Seoul from June 1, 2002 through December 31, 2002. Initially, a data warehouse was built for the case management system. The case management activities were analyzed using structured methodology to establish the case management system. Results : The findings of this study were as follows: (1) A case management system was developed to make it possible to monitor of healthcare quality and resource utilization. The Case management System included monitoring functions regarding utilization reviews, critical pathways, and clinical indicators. (2) Utilizing the case management system, unplanned readmissions were documented among total discharged patients during two months from November 1, 2002 through December 31, 2002. The unplanned readmission rate was 2.3%(276 patients) in total of 11,960 discharged patients. Among them 81 patients(0.7% of total discharges, 29.3% of unplanned readmission) were readmitted to the same physician in charge under the same diagnosis. No significant differences were found in the demographic variables such as gender and age among the patients. (3) After implementing the case management system, 2.9% of average length of stay reduced. Applying cost-benefit analysis, the 2.9% reduction of length of stay represents net profit of ${\backslash}$ 279,592,000 in the year of 2004. In addition, applying value acceleration analysis, cumulative net benefit of ${\backslash}$ 1,481,000,000 was expected by the year of 2007. Also we were able to expect ${\backslash}$ 247,800,000 of cumulative benefit for the prospective 5 years in value linkage analysis. It represents average ${\backslash}$ 787,700,000 of pure net benefit a year. Conclusion : The value of present study would be not only implementing the knowledge management system into the existing case management activities, but also evaluating its effects and estimating its financial benefits. This study suggested that the case management system would be a supportive tool for monitoring and improving the quality of healthcare, and a cost-effective tool for increment of healthcare organization's financial benefit.

• Journal of Korean Society for Quality Management
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• v.35 no.4
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• pp.38-51
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• 2007

The House of Quality(HOQ) is used in the development stage to identify important customer attributes and corresponding engineering characteristics. The importance of each customer attribute obtained in the HOQ affects to the quality of the final product or service. Traditionally, such importance is derived based on the assumption that customer satisfaction is linearly proportional to the product performance. In this paper, we propose a nonlinear function so as to relate the product performance with the customer satisfaction according to the Kano model. A performance goal is obtained by maximizing the total customer satisfaction under a cost constraint and the importance of each customer attribute is developed from the performance goal. Therefore, the proposed approach incorporates the Kano categories and the improvement cost in determining the importance of customer attributes.

• Asia pacific journal of information systems
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• v.4 no.2
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• pp.131-164
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• 1994

A contingency model of outsourcing is developed from the information systems (IS) literature and strategic management literature in order to assess the following question: What factors influence change in the extent to which an organization outsources IS functions? Based on the literature, this study identifies four IS factors-gaps in information quality, IS support quality, IS staff quality, and IS cost effectiveness-and three organizational factors-the gap in financial performance, strategic orientation, and the role of information technology in an organization-that influence the change in degree of outsourcing. These factors are hypothesized to influence the change in the extent of an organization's outsourcing of IS functions. From a mail survey of 188 top IS executives in U.S. companies, the results of analysis of covariance and bivariate correlational and multivariate regression analyses provide the following major findings: (a) This study found support for the proposed research model. (b) The change in the degree of IS outsourcing is determined by gaps in information quality, IS support quality, IS cost effectiveness, and financial performance and by the role of IT among IS and organizational factors.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.301-308
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• 1998

Eight dimensions of quality suggested by Garvin are well-known. It can serve as a framework for strategic analysis to obtain leverage of quality in a competitive market. However, some practically important dimensions such as usability, cost, etc. are not included in the Garvin's. Based on a survey of newly introduced products, we suggest another framework for dimensions of quality: function, time, limitation, usability, problem prevention, economy, maintainability, nativeness, These dimensions are explained with examles.

• Journal of Korean Society of Water and Wastewater
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• v.16 no.6
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• pp.700-709
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• 2002

Present condition of the Youngsan River pollution is serious. Concentrations of organic materials and nutrients are high and algal bloom takes place frequently. The pollution is mainly caused by domestic wastewater input from urban areas like Kwangju and Naju City. In this study, 6 times of water quality surveys were done for mainstream and tributaries. Delivery ratios of each tributaries are calculated with the water quality and flow data. With Arc/View GIS, sub-basin are divided and pollution loads are estimated. These data are used for water quality modeling. River quality improvement effects are analysed with 5 scenarios including process upgrade of present WWTPs and construction of new WWTPs. These scenarios are applied for the Youngsan River based on the 7Q10 and Q275. And total wastewater treatment cost in the basin is analysed for each scenario.

• Asia-Pacific Journal of Business
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• v.11 no.1
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• pp.17-26
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• 2020

Purpose - This paper studies the welfare impacts of behavior-based price discrimination (BBPD) when firms are asymmetric in quality improvement costs. Design/methodology/approach - To this end, we consider a differentiated duopoly model with an inherited market share, where firms first make quality decisions and then compete in prices according to the pricing scheme, namely, uniform pricing or BBPD. Findings - We show that BBPD increases social welfare relative to uniform pricing if the firms' cost gap is large enough. This is because BBPD induces more consumers to buy a high-quality product than under uniform pricing, and because a low-cost firm's profit loss from BBPD decreases as the cost difference increases. Research implications or Originality - Our analysis offers policy implications for markets where BBPD raises antitrust concerns, and quality competition prevails.

• IE interfaces
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• v.24 no.2
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• pp.128-138
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• 2011

This research proposes a resource allocation model of Data QC (Quality Control) activities using COQ (Cost of Quality). The model has been developed based on a series of research efforts such as COQ classifications, weight determination of Data QC activities, and an aggregation approach between COQ and Data QC activities. In the first stage of this research, COQ was divided into the four typical classifications (prevention costs, appraisal costs, internal failure costs and external failure costs) through the opinions from five professionals in Data QC. In the second stage, the weights of Data QC activities were elicited from the field professionals. An aggregation model between COQ and Data QC activities has been then proposed to help the practitioners make a resource allocation strategy. DEA (Data Envelopment Analysis) was utilized for locating efficient decision points. The proposed resource allocation model has been validated using the case of Korea national defense information system. This research is unique in that it applies the concept of COQ to the data management for the first time and that it demonstrates a possible contribution to a real world case for budget allocation of national defense information.

• The Journal of the Korea institute of electronic communication sciences
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• v.8 no.11
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• pp.1733-1740
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• 2013

An important factor in education is ensuring reliable quality of education. There are a variety of ways based on criteria to ensure the quality of education. To ensure quality management, attendance is important which is highly reliable rating at the account education of Ministry of Employment and Labor and sevice training of Health Care. In contrast, the service training of health care professionals was consisting of formal attendance management, quality of education has been raised as a problem. Recently developed USN-based attendance management system is effective. But if education is proceed at a large number of small scale in the area of education, cost, portability, systeme management, the reliability of the Trainee's attendance remained as problems to solve. To address these needs, this paper quoted low-cost attendance management system which was desighned and implemented by barcode and PC camera. As a result the actual maintenance training system showed a 98% satisfaction in terms of administrator and 95% satisfaction in terms of Trainee.