• Title/Summary/Keyword: Quality Levels

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A Study on the Customers' Expectation & Satisfaction for Food and Service Quality in Restaurants (외식업체에서 제공되는 음식 및 서비스 품질에 대한 고객의 기대도와 만족도에 관한 연구)

  • Cho, So-Young;Ryu, Si-Hyun;Kim, Heh-Young
    • Journal of the Korean Society of Food Culture
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    • v.16 no.4
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    • pp.330-340
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    • 2001
  • This study is to select food offered with higher frequency at restaurants such as hamburger, pizza, chicken, gimbap(boiled rice rolled in laver with seasonings stuffed), and calgooksu(Korean traditional noodles); identify customers' expectation and satisfaction levels on food and service quality and analyze correlation according to each food. The survey was conducted from March 1 to March 24, 2000, by distributing questionnaires. Statistical data analysis was completed using SPSS for t-test, ANOVA, Pearson's correlation analysis. The results of this study were as follows: 1) It is revealed that overall average satisfaction levels on food quality according to individuals' trait came out significantly low compared to their expectation levels, and that balance in nutrition and reasonable prices had problems in relation to food quality. 2) Customers' expectation levels on food quality came out the highest with calgooksu and gimbap, and their satisfaction levels came out the highest with pizza. 3) Customers' overall average expectation levels on service quality showed a very high point, while their satisfaction levels showed a low point with significance. 4) Hamburger was poor in hygiene; pizza showed the highest satisfaction levels over its quality with significance, and calgooksu and gimbap showed very low satisfaction levels over their service quality. 5) Correlation between customers' expectation and satisfaction levels over the nutritional balance and proper taste of the food quality came out significant. 6) Pizza and chicken showed significant correlation with regard to atmosphere, service, and hygiene variables (p<0.01).

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Determination of the Quality Specification Level of Suppliers in a Supply Chain (공급사슬에서 공급자 품질규격수준의 결정)

  • 김기영;윤원영
    • Journal of Korean Society for Quality Management
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    • v.29 no.1
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    • pp.101-112
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    • 2001
  • In supply chain, the quality level of assembly factory depends on the quality levels of suppliers and it is very important to integrate efforts improving the quality levels between producer and suppliers, In this paper, we consider an integrated determination problem of quality specification levels of suppliers. The cost model is developed and the optimal policy under a specific model assumption is obtained. A numerical example is studied.

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Quality 4.0: Concept, Elements, Level Evaluation and Deployment Direction (품질 4.0: 개념, 요소, 수준 평가와 전개 방향)

  • Seo, Hojin;Byun, Jai-Hyun;Kim, Dohyun
    • Journal of Korean Society for Quality Management
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    • v.49 no.4
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    • pp.447-466
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    • 2021
  • Purpose: This article aims 1) to propose Quality 4.0 concept through surveying related literature, 2) to suggest key elements of Quality 4.0 by arranging the elements of Quality 4.0 that appeared in the literature, 3) to determine the levels of Quality 4.0, and 4) to suggest ideas for effective deployment of Quality 4.0. Methods: Eleven papers or documents are reviewed for Quality 4.0 concept; two papers and one document are investigated for key element extraction of Quality 4.0; and smart factory roadmap and industry 4.0 maturity model are studied to determine the levels of Quality 4.0. Results: 1) Quality 4.0 definition is proposed. 2) Three key elements are determined: data acquisition and analytics, connection and integration, and leadership and culture. 3) Six Quality 4.0 levels are determined. 4) Some suggestions are addressed for effective deployment of Quality 4.0. Conclusion: 1) Definition, key elements, levels, and some suggestions on effective deployment of Quality 4.0 are addressed. 2) Specific contents of Quality 4.0 education and training courses should be provided in the future. 3) Two future research directions are proposed.

Quality Poultry Meat Production (양질의 닭고기 생산 방안)

  • 남기홍
    • Korean Journal of Poultry Science
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    • v.26 no.1
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    • pp.1-25
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    • 1999
  • Concerns about meat quality, including chicken meat, for the human diet has led to many attempts to manipulate the carcass fat and increase the eating quality. For actual eating quality, the birds must be grown and finished in a manner that results in meat that are tender, succulent and of good flavor, as well as being free from any foreign taint, flavor or safety hazard. Tenderization treatment with high voltage(820V) electrical stimulation and prechill muscle tensioning would improve the tenderness of chicken meat. Proper programs for the withdrawal of feed and water require a team approach for maximizing yield of meat and minimizing carcass contamination. Also effding of supplemental levels of-tocopherol to poultry with vegetable or fish oils increases of desirable polyunsaturated fatty acid(PUFA) content and stablizes the meat against rancidity and fish off-flavors. The nutritional effects of varying dietary ingredients on broiler carcass fat content are also important. Increasing the levels of energy in the ration increases the carcass fat content, while increasing the proteing levels decreases carcass fat content. Supplement-tation of poultry diets with amino acids such as methionine, lysine, glycine and tryptophan as well as amino acid such as well as amino acid mixtures can reduce body fat deposition. Normal stress leads to chicken muscular damage resulting in reduced meat quality, but this can be controlled by preslaughter management practices. Feed manufactures can utilize ntilize nutrient modulation to control pale soft exudative(PSE)syndrome. Finally, the success in poultry meat production depends on the consistent achievement of carefully selected levels of quality. Quality assurance should be the wider function of incorporating quality into the production system and the combination of motivating quality into actions and operations.

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Characterization of Air Quality in Various Types of Indoor Environments in Urban Areas - Focusing on Homes, Offices, and Restaurants - (도시지역 실내환경 유형별 공기질 특성 평가 -가정, 사무실 및 식당을 중심으로-)

  • 백성옥;김윤신
    • Journal of Korean Society for Atmospheric Environment
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    • v.14 no.4
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    • pp.343-360
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    • 1998
  • In this study, comprehensive air quality monitoring was undertaken with a variety of objectives to collect data on the levels of various indoor and ambient air quality parameters in the urban areas of Seoul and Taegu. The sampling sites were comprised of six offices, six residences and six restaurants in each city. The ambient air adjacent to the indoor sites was also simultaneously sampled for the same constituents. The sampling was conducted in two phases: summer of 1994 and winter of 1994/95. A range of air quality parameters were measured simultaneously, which include RSP, CO, COB, NOB, a range of VOC, airborne microbials, temperature, and relative humidity. The indoor and ambient levels of the pollutants measured in this study varied widely between the three types of environments studied. Comparison of median values for the three groups revealed that restaurants had higher indoor levels of most pollutants than homes or offices. There was also a clear pattern of the indoor levels of target pollutants being higher than those outdoors, particularly in restaurants. Concentrations of CO and most of the VOC were found to be significantly higher in the commercial districts, indicating the influence of vehicle exhaust emissions. A very wide range of VOC levels was documented in this study. Although median indoorloutdoor ratios indicated a generally increasing level of VOC indoors when compared to those outdoors, no statistically significant differences were found between indoor and outdoor VOC levels in homes and offices, implying the importance of ambient air quality in determining the quality of indoor air for homes and offices in urban areas. In addition, there was a general pattern of increasing concentrations from summer to winter, and similarly from outdoor to indoor air for nearly all target compounds. The seasonal differences in median levels were very clearly seen for fuel combustion related pollutants such as RSP, CO and VOC, this being attributed to the effects of increased fuel consumption during the cold season and to meteorological factors.

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An Experimental Study on Accelerated Life Testing for Aluminum Electrolytic Capacitors (알루미늄전해콘덴서의 가속수명시험에 관한 실험연구)

  • Kim, Heung-Jin;Cheon, Ho-Sung;Kim, Seong-Deuk;Park, Young-Taek;Jin, Hong-Gee;Park, Chan-Woong
    • Journal of Korean Society for Quality Management
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    • v.23 no.4
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    • pp.128-147
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    • 1995
  • An accelerated life testing(ALT) for aluminum electrolytic capacitors is conducted and analyzed. A testing equipment, which consists of part fixtures, relay board, controller, video bridge and microcomputer, is made for the ALT. Load factors are temperature with four levels and voltage with three levels. Base on 'optimized 4:2:1 plan', 2,000 electrolytic capacitors are allocated at 12 experimental conditions(; 4 levels of temperature ${\times}3$ levels of voltage), and the ALT is conducted. From the experimental results, an acceleration model is derived and acceleration factors are estimated. A discussion on the experimental results is included.

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Influencing Predictors of Quality of Life in Burn Patients (화상 환자의 삶의 질 영향 요인)

  • Park, Hyomi;Yoon, young Mi
    • Korean Journal of Adult Nursing
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    • v.17 no.1
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    • pp.100-108
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    • 2005
  • Purpose: The purpose of this study was to identify predictors of quality of life in burn patients. The predictors of quality of life were the subject's characteristics(marriage, income, burn size, burn site, pain and functional limitation) and personal resources(self esteem and social support). Method: 96 burn subjects who were hospitalized participated in the study. The data analysed was with descriptive analysis, ANOVA, Pearson correlation coefficient and multiple regression. Result: Burn patients who had a spouse and had higher levels of income, with smaller size of burn, no arm burn, with lower levels of pain and functional limitation, plus higher levels of self esteem and social support reported higher levels of quality of life(R2=0.5229). Conclusion: Based on the finding of this study, development of nursing intervention programs including reduction of pain and functional limitation, enhancing self esteem and social support can be suggested.

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Linking Parenting to Loneliness in Adolescents : The Mediating Effects of the Quality of Peer Relationships (부모의 양육행동과 청소년의 외로움 : 또래관계의 질의 매개효과)

  • Kim, Ju-Yeon;Doh, Hyun-Sim;Kim, Min-Jung;Shin, Na-Na
    • Korean Journal of Child Studies
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    • v.33 no.1
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    • pp.111-131
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    • 2012
  • This study examined the relationship between parenting, the quality of peer relationships, and loneliness in adolescents. This study also examined the mediating effects of the quality of peer relationships on the relationship between parenting and adolescents' loneliness. A total of 506 1st and 2nd grade middle school students (261 boys and 245 girls) from the Seoul Metropolitan area completed measures of parenting, the quality of their peer relationships, and loneliness. The results indicated that adolescents' perceptions of parenting and the quality of their peer relationships were significantly related to their feelings of loneliness. Specifically, adolescents' perceptions of low levels of parental monitoring and high levels of abusive and neglectful parenting were associated with high levels of loneliness. Adolescents who perceived the quality of their peer relationships to be low reported high levels of loneliness. Further, the quality of peer relationships mediated the relationship between parenting and adolescents' loneliness; however, the pattern of associations differed for boys and girls. These findings suggest that both parent and peer relationship factors should be considered in combination in order to better explain loneliness in adolescents.

Do Quality-Focused Retailer Brand Types Contribute to Building Store Loyalty in Korea?

  • Chung, Lak-Chae;Cho, Young-Sang
    • Journal of Distribution Science
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    • v.11 no.9
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    • pp.5-15
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    • 2013
  • Purpose - The research aim is to shed empirical light on whether quality-focused retailer brands such as Premium brand of Tesco Korea, Prime of Lotte Mart, and Best of E-Mart in the grocery market, make a contribution to developing store loyalty in the Korean market particularly. Research design, data, methodology - After developing sixconstructs, such as higher quality, stock availability, price levels, national brands, retailer brand attitudes, and store loyalty, the authors adopted exploratory factor analysis, confirmatory factor analysis, chi-square test and structural equation modelling as a research technique. Results - It was found that higher quality strongly influences the retailer brand attitude formation, and that retailer brand customers were sensitive to price levels. Buyers are, nevertheless, relatively less aware of price levels, when purchasing quality-oriented retailer brand types. Conclusions - The research implied that quality-oriented retailer brand types make a significant contribution to retailer brands attitude formation, and further, building store loyalty.

An Analysis on Confidence Level of Domestic Precision Guided Missile(PGM) based on Live-fire Test Results (국내 정밀유도무기 사격시험 결과 기반 신뢰수준 분석)

  • Seo, Bo-Gil;Yoon, Young Ho;Kim, Bo Ram
    • Journal of Korean Society for Quality Management
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    • v.48 no.1
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    • pp.215-225
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    • 2020
  • Purpose: The purpose of this study was to show current states of domestic Precision Guided Missile(PGM) by analyzing Live-fire test results using general methods to get the Confidence Levels. Methods: Live-fire test results were used to get Confidence Levels of PGM. The Confidence Levels were derived by two general methods. The first method was Binomial distribution and second was convergence of Hypergeometric distribution and Bayes' rule. Results: The results of this study are as follows; The more Live-fire tests of PGM are performed, the higher Confidence Level of PGM will be estimated. And the number of Live-fire tests are related to a unit price of PGM. This results means that the increase of live-fire test, which is useful data for preparation and evaluation of Development Tests / Operation Tests for PGMs, is only way to enhance the Confidence Levels of each PGMs. Conclusion: This study shows the relationship between the Live-fire tests and Confidence Levels of PGMs and it will be used on Live-fire Test & Evaluation of PGMs for reference.