• 한국콘텐츠학회논문지
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• 제12권4호
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• pp.426-437
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• 2012

이 연구의 목적은 공항 특수경비조직의 내부서비스품질과 내부고객만족 및 경영성과의 관계를 규명하는 데 있다. 이 연구는 2011년 10월 인천소재 공항에서 재직하고 있는 특수경비원들을 모집단으로 설정한 후 유의표집법을 이용하여 최종분석에 이용된 사례 수는 총 282명이다. 연구에 사용된 설문지는 총 43문항으로 구성되었으며, SPSSWIN 18.0을 이용하여 빈도분석, 요인분석, 신뢰도분석, 다중 회귀분석, 경로분석 등을 실시하였다. 설문지의 신뢰도는 Cronbach's ${\alpha}$값이 .686이상으로 나타났다. 결론은 다음과 같다. 첫째, 공항 특수경비조직의 내부서비스품질은 내부고객만족에 영향을 미친다. 즉, 유형성, 대응성, 공감성 활동이 잘 이루어질수록 내부지원만족, 유형성, 대응성 활동이 잘 이루어질수록 직무만족은 증가한다. 둘째, 공항 특수경비조직의 내부서비스품질은 경영성과에 영향을 미친다. 즉, 유형성, 신뢰성, 대응성 활동이 잘 이루어질수록 비재무적성과, 유형성, 신뢰성 활동이 잘 이루어질수록 재무적성과는 증가한다. 반면, 공감성 활동이 잘 이루어지지 않을 경우 재무적성과는 감소한다. 셋째, 공항 특수경비조직의 내부고객만족은 경영성과에 영향을 미친다. 즉, 내부지원만족 활동이 잘 이루어질수록 비재무적성과 및 재무적성과는 증가한다. 넷째, 공항 특수경비조직의 내부서비스품질은 내부고객만족 및 경영성과에 직 간접적인 영향을 미친다. 즉, 내부고객만족은 내부서비스품질과 경영성과를 매개하는 중요한 변수이다.

• 유통과학연구
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• 제13권11호
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• pp.93-100
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• 2015

Purpose - The objective of this research is to investigate whether national culture influences consumers' service evaluations. The services industry is receiving increasing attention from academia and practitioners as its position grows in global markets. Standardization or localization is a traditional managerial decision in global business. As the boundaries of services expand across national borders, firms are required to decide whether to standardize services or adjust to local needs. Though it is imperative to reflect global perspectives in marketing theories, these perspectives are mostly based on Western conceptualization of the world. Through a comparison of consumer groups from two culturally remote countries, service quality evaluation mechanisms are examined based on similar stimuli. The study tries to expand service marketing perspectives across national borders. Research design, data, and methodology - Eastern and Western countries are known to be culturally distinct. One Eastern and one Western country were chosen: an Anglo-Saxon country (the U.S., England, and Australia) and South Korea. In Hofstede's cultural dimensions, the differences between the two are pronounced. The Anglo-Saxon based countries share many similarities. Samples of the same sites are targeted. Questionnaires using a service quality scale (SERVQUAL) and a customer satisfaction scale were distributed. Utilizing Hofstede's typology of culture, the service evaluation mechanisms of the respondents from the two groups are evaluated. Three hypotheses are proposed from the review of the literature. These are service evaluation habits, importance of service quality dimensions for the individualistic/collectivistic countries, and strong/weak uncertainty avoidance cultures. Consumers from the individualistic countries are considered to care about themselves and demand a higher level of responsiveness and assurance. On the other hand, consumers from high uncertainty avoidance cultures are assumed to rely more on tangible questions of service quality, as these are the only predictable service quality indicators. A t-test and regression analysis are applied to validate the constructs. Results - The respondents from the Anglo-Saxon countries are more generous on service evaluations than Koreans. Researchers have indicated that Americans tend to give higher service evolution scores than European, Mexican, and Korean counterparts. The tendency is the same here. The sample from Anglo-Saxon countries demonstrated higher service evaluation scores on every dimension of SERVQUAL. For the second hypothesis, the respondents from the collectivistic culture rely less on core service dimensions (assurance and responsiveness) due to their tendency to place more value on group harmony than individual interest. However, the third hypothesis was not validated. Conclusions - The study attempted to expand the scope of service marketing to reflect cross-national perspectives. Service quality is known to have a strong influence on customer satisfaction and loyalty behavior. However, this research demonstrated that individuals from different cultural territories respond heterogeneously to the same stimuli. Scholars argue that national cultures are main factors in such deviated behavior. Scholars and global managers should be aware of differences in consumer value judgment mechanisms such as satisfaction, expectations, and perceptions.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2004년도 학술.기술논문발표회
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• pp.71-74
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• 2004

Recently, with the wide shortage of natural sand resources, it has been increasingly used the crushed sand. rushed sand is made by the process of crushing the rocks artificially, which has different particle properties compared with that of natural sand. Because such different panicle properties of crushed sand results in an undesirable effects of concrete. improvement technology for crushed sand particle properties like grain shape and fine particle needed during the manufacturing process. In this paper, improvement technology of grain shape and fine particle is reported. According to test results, adequate investment for manufacturing facilities like impact crusher and abrasion test machine is required to meet the advanced grain shape and grading of crushed sand. Based on the investigation of test result, mixing of natural land and crushed sand with given proportion can achieve the improvement of grain shape. For improving excessive fine panicle contents. current manufacturing system also can enhance the existing technology for fine particle without additional investment. It can be concluded that adequate investment and research can improve the quality of crushed sand.

• International Journal of Costume and Fashion
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• 제12권1호
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• pp.11-27
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• 2012

This study explores U.S. consumers' perceptions about fashion counterfeit goods and counter feiting and motivations for purchasing and not purchasing those goods. A qualitative research technique utilizing self-administered essay questions was used to collect data. A convenience sample of female college students(N=128) drawn from classes at Midwestern and Southern universities in the U.S. participated in this study. This study found that a majority of consumers tended to perceive that fashion counterfeit goods are merely imitations of the legitimate goods and that counterfeiting is producing and selling fake goods, but a small number of consumers associated those goods with illegally produced goods and illegal practices or violations of intellectual property rights. The major motivations for purchasing counterfeit fashion goods were found to be price/value consciousness, appearance of counterfeit goods, status consumption, availability of the goods, desire for souvenirs, and social(family and peer) influences. In addition, the major deterrents to purchasing these goods were identified as integrity/ethical judgment, poor quality of counterfeit goods, self-image/status, and unavailability of the goods. This study provides policy makers and anti-counterfeit coalitions with information to develop effective educational programs or campaigns to influence consumers' counterfeit fashion purchasing behavior.

• 한국산학기술학회논문지
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• 제11권12호
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• pp.5097-5106
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• 2010

보증 시스템의 '학습'모듈과 '우선순위' 등을 포함된 두 가지 기능을 이용하여 의사결정시스템을 개발을 할 수 있다. 본 논문은 품질보증 시스템과 신경망 학습기능을 이용한 위험분석 방법을 보여준다. 분석 방법은 신경 네트워크뿐만 아니라, 계층 분석방법을 사용하여 경고 기준에 우선순위를 할당을 위해 적용되었다. 따라서 보증 시스템, AHP 모듈 및 신경 네트워크 시스템의 세 가지 구성 요소와 함께 통합 시스템 구축을 가능하게 한다. 사례 연구에 제공되는 자동차 회사에서 사용되는 보증 시스템 내에 많은 요인을 이용해 정확한 판단의 "경고 / 검출"을 향상시키고자 한다.

• 조명전기설비학회논문지
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• 제26권8호
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• pp.79-87
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• 2012

Currently, The method to produce a brewing body for dentistry supplementation water produces a brewing body by fabrication, burying and it is heat wish in city gas and oxygen. It uses an original judgment found airplane the brewing body uses a spring of the back wait that melting temperature dissolved various alloys in by a blow pipe, and to generate centrifugal force and produces it. In addition, because it uses preheating to dissolve an alloy in general, it is hard to regulate the appropriate melting temperature of the alloy and brewing time and generates a brewing defect hereby same as gas industry and pinhole and shows the defect of the supplementation thing due to the super-heating. In this paper, We developed the high induction heating system which it could set brewing time,temperature and had durability and security,by the kind of the alloy to produce a high quality prosthetic thing brewing body.

• 대한후두음성언어의학회지
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• 제19권2호
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• pp.89-95
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• 2008

주관적 음성평가는 음향분석기기를 이용한 객관적 음성 평가와 함께 음성분석에 유용하고 의미있는 평가방법이며 현재 알려진 검시법정 중에서 GRBAS 음성평가, VHI, patient self-perceptual voice rating이 가장 널리 사용되고 있고 인정받는 방법이다. 주관적 음성평가는 음성의 상태를 모두 대변할 수은 없으며 객관적인 음성평가에 대한 보완적인 의미를 가진다. 현재 개발되어 있는 주관적 음성평가 방법들이 유용한 평가도구이긴 하지만 나름대로의 문제점과 제한점을 가지고 있기 때문에 이에 대한 개선과 보완을 위한 지속적인 연구와 개발이 요구된다.

• Journal of Hospice and Palliative Care
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• 제24권3호
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• pp.135-143
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• 2021

End-of-life patients experience physical, mental, social, and existential distress. While medical personnel provide medication and care to alleviate patients' distress, listening to and interacting with patients remains essential for understanding their psychological condition. The most important tool, though difficult to implement in practice, is end-of-life discussion (EOLD). EOLD has been shown to have positive effects on end-of-life treatment choices, achievement of patients' life goals, improvements in the quality of life of patients and their families, and the prevention of depression and complicated grief among bereaved family members. EOLD is not often undertaken in clinical practice, however, due to hesitancy among medical personnel and patients for various reasons. In order to conduct an EOLD, the patient's judgment, psychiatric illnesses such as delirium and depression, and psychological issues such as the side effects of psychotropic drugs, denial, and collusion must be evaluated. Open and honest conversation, treatment goal setting, the doctor's familiarity with the patient's background, and attentiveness when providing information are important elements for any dialogue. Meaning-centered psychotherapy was developed to alleviate the existential distress of cancer patients, and its application may promote EOLD. The future development of meaning-centered psychotherapy in practice and in research is expected to further promote EOLD.

• International Journal of Advanced Culture Technology
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• 제9권2호
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• pp.18-31
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• 2021

The purpose of the present study was to present evidence for driving interventions for the elderly by conducting programs that can improve visual perception and cognitive function in a driving simulator for elderly drivers and analyse their effects. Three elderly subjects who were 65 years or older, did not have physical and cognitive impairments, and were able to drive themselves participated in the present study. A total of 12 intervention sessions, of which subjects participated in 10 sessions of nine different visual perception and cognitive function programs available in a driving simulator, were conducted and pre- and post-program assessments were conducted (two assessments in total). The assessments included the evaluation of visual perception, frontal lobe function, concentration, safe driving behaviour, and self-efficacy. The results showed positive effects of the driving simulator program on the visual perception, frontal lobe function, concentration, safe driving behaviour, and self-efficacy of all subjects. Changes in the simulator results showed remarkable improvement in the response evaluation, judgment evaluation, and predictive power evaluation, but showed difficulties in interference tasks and depth perception in common. The results showed positive effects of driving simulator training on the driving ability of the elderly, and consistent provision of such training is expected to improve the quality of life of the elderly by securing the safety of driving and actively supporting social participation.

• International journal of advanced smart convergence
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• 제9권4호
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• pp.16-25
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• 2020

The operation of a wastewater treatment plant (WWTP) is a complex task which requires to consider several aspects: adapting to always changing influent composition and volume, ensuring treated effluents quality complies with local regulations, ensuring dissolved oxygen levels in biological reaction tanks are sufficient to avoid anoxic conditions etc. all of it while minimizing usage of chemicals and power consumption. The traditional way of managing WWTPs consists in having employees on the field measure various parameters and make decisions based on their judgment and experience which holds various concerns such as the low frequency of data, errors in measurement and difficulty to analyze historical data to propose optimal solutions. In the case of activated sludge WWTPs, parts of the treatment process can be automated and controlled in order to satisfy various control objectives. The models developed by the International Water Association (IWA) have been extensively used worldwide in order to design and assess the performance of various control strategies. In this work, we propose to review most recent WWTP automation initiatives around the world and identify most currently used control parameters and control architectures. We then suggest a framework to select WWTP model, control parameters and control scheme in order to develop and benchmark control strategies for WWTP automation.