• International Journal of Quality Innovation
• /
• v.8 no.3
• /
• pp.71-80
• /
• 2007

Apart from the customer demands themselves, the weightings of the customer demands are one of the main input data of a QFD (Quality Function Deployment) and furthermore of the actual construction process of products. Up to now, most interviews with stakeholders have been carried out with questionnaires and then absolute weightings have been used. Now it has been analysed if the use of other interview and evaluation techniques, e.g. relative weightings and Analytic Hierarchy Process (AHP), can improve the precision of the demands and wishes of the stakeholders. Now the task was to analyse if the use of relative weightings as input of a QFD is possible at all, how they have to be adapted and if an increase in precision compared to the use of absolute weightings is reached. When using AHP during the product development it has become clear that only up to seven demands can be rated at the same time by customers. That means that a kind of hierarchy has to be developed to correctly transfer the demands and their weightings into the QFD.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.36 no.4
• /
• pp.38-44
• /
• 2013

Smart phones have brought rapid changes in this competitive world. Smart phone application developers are trying their best to consider the customer requirements in the most efficient way while considering all its attributes. However smart phone service quality has been given less consideration comparatively during the last few years. This paper proposes a measurement method for improving service quality of smart phone application. This method combines the service quality performance model (SQPM) and process capability index (PCI). The service quality performance model is used to identify service items that require improvement. Process capability index is used as a measure for prioritization of those improvements. Case study was carried out to search out important communication application service attributes. customer satisfaction level data was collected for users who used the application service. A total of twenty four service attributes were found during this survey. Using the joint approach of SQPM and PCI, five significant service attributes were prioritized for service quality improvement.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.37 no.3
• /
• pp.75-81
• /
• 2014

To establish a new creative economy, the worldwide efforts have been made to wriggle out the old economic paradigm after the financial crisis of 2008. When it comes to the limitation of the viability. the start up companies have a high risk of failure. Therefore business incubator (BI) should carry out the role to improve their viability. As for the maximization of the effect on the business incubating services as move in companies, it is important for BI to increase the level of business incubating services by the systemic and scientific measurement. This study showed that the quality of the BI center services was measured by Kano analysis and the previous research as follows. First, BI quality attribute by Timko's customer satisfaction came out into the attractive qualities on the 14 items that amount to the 70% of 20 business incubating services items. It is desirable to perform the strategy for the satisfaction. Secondly, basic business incubating services were interpreted as the one-dimensional quality like incubating spaces, parking facilities, security facilities, industry technology development funds, and incubating managers. Finally, training and educational service was recognized as indifferent quality. Futhermore, the improvement and the limitation of this study as well as the interpretation of analysis results are also provided.

• Journal of Korean Society for Quality Management
• /
• v.41 no.2
• /
• pp.185-196
• /
• 2013

Purpose: This paper is focused on introducing the Automotive Functional Safety International Standard-ISO 26262 and proposing effective countermeasures of ISO 26262. Methods: We studied collected data about ISO 26262 and analyzed the relationship between ISO 26262 and Quality 5 Star of Hyundai Kia Motors for the integrated product development process. Results: Results showed the product development process for the integration plan between ISO 26262 and Quality 5 Star. In addition, we added an entry about the functional safety in the evaluation item of Quality 5 Star System. Conclusion: In order to introduce ISO 26262 effectively, we proposed ISO 26262 requirements and functional safety concept to be added to Quality 5 Star.

• Journal of the Society of Naval Architects of Korea
• /
• v.46 no.1
• /
• pp.57-68
• /
• 2009

In automotive industries, reusability of product information is increasing through database construction of previous product data. The product data is stored by data quality management in product information systems. For naval ships, have the functional similarity by the ships of the same classification and class, that are built by series. Information of hull structures as well as embarked equipments are similar. So it would be effective to use database systems that are considered product information quality of previous ships in design and production processes. In this paper we discuss product information quality in database construction of naval ship product models. For this, we propose a basic concept and reference model for data quality verification. Based on this concept, A verification guideline is defined and it is applied for the case study of the digital naval ship which was built to the naval ship product model.

• Environmental Engineering Research
• /
• v.24 no.4
• /
• pp.582-590
• /
• 2019

Currently, the waterfront facility was constructed in New Songdo City, South Korea. It has the various water leisure areas and especially an artificial urban canal with filtered seawater by re-circulating flow system. However, due to excessive amount of nutrients from seawater combined with complicated geometry, it is highly vulnerable to deterioration of water quality. In this study, flow characteristics and pollutant transport were analyzed with comprehensive numerical models, MIKE 3 FM and ECO-lab. Based on these numerical results, notable sampling points were selected for field measurements and comparison between modeling and measured results were conducted. In addition, the integrated water quality evaluation index, Water Quality Index was applied to analyze various water quality issues. We also set up scenarios to control the two kinds of water quality factors, dissolved oxygen (DO), and total phosphorus (TP). As a result, the effect of 20% reduction of TP was less than 10% and it was almost ineffective for a year but it was reduced by up to 40% in case of scenario which DO is increased by 20%. Therefore, it was recommended to control the DO concentration, usually by applying re-aeration facility, rather than TP in artificial urban canal with seawater.

• Journal of The Korean Society of Agricultural Engineers
• /
• v.63 no.6
• /
• pp.89-100
• /
• 2021

The conservation of stream habitats has been gaining more public attention and fish habitat suitability index (HSI) is an important measure for ecological stream habitat assessment. The fish habitat preference is affected not only by physical stream conditions but also by water quality of which HSI was not available due to the lack of field data. The purpose of this study is to estimate the HSI of Zacco platypus for water quality parameters of water temperature, dissolved oxygen (DO), and biochemical oxygen demand (BOD) using the water environment monitoring data provided by the Ministry of Environment (ME). Fish population data merged with water quality were constructed by spatio-temporal matching of nationwide water quality monitoring data with bio-monitoring data of the ME. Two types of the HSI were calculated by the Instream Flow and Aquatic Systems Group (IFASG) method and probability distribution (Weibull) fitting for the four major river basins. Both the HSIs by the IFASG and Weibull fitting appeared to represent the overall distribution and magnitude of fish population and this can be used in stream fish habitat evaluation considering water quality.

• Geomechanics and Engineering
• /
• v.16 no.5
• /
• pp.539-545
• /
• 2018

Longitudinal Displacement Profile (LDP) is an appropriate tool for determination of the displacement magnitude of the tunnel walls as a function of the distance to the tunnel face. Some useful formulations for calculation of LDP have been developed based on the monitoring data on site or by 3D numerical simulations. However, the presented equations are only based on the tunnel dimensions and for different quality of rock masses proposed a unique LDP. In the present study, it is tried to present a new formulation, for calculation of LDP, on the basis of Rock mass quality. For this purpose, a comprehensive numerical simulation program was developed to investigate the effect of rock mass quality on the LDP. Results of the numerical modelling were analyzed and the least square technique was used for fitting an appropriate curve on the derived data from the numerical simulations. The proposed formulation in the present study, is a logistic function and the constants of the logistic function were predicted by rock mass quality index (GSI). Results of this study revealed that, the LDP curves of the tunnel surrounded by rock masses with high quality (GSI>60) match together; because the rock mass deformation varies over an elastic range.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.43 no.4
• /
• pp.33-40
• /
• 2020

In order to satisfy customers, it is important to identify the quality elements that affect customers' satisfaction. The Kano model has been widely used in identifying multi-dimensional quality attributes in this purpose. However, the model suffers from various shortcomings and limitations, especially those related to survey practices such as the data amount, reply attitude and cost. In this research, a model based on the text sentiment analysis is proposed, which aims to substitute the survey-based data gathering process of Kano models with sentiment analysis. In this model, from the set of opinion text, quality elements for the research are extracted using the morpheme analysis. The opinions' polarity attributes are evaluated using text sentiment analysis, and those polarity text items are transformed into equivalent Kano survey questions. Replies for the transformed survey questions are generated based on the total score of the original data. Then, the question-reply set is analyzed using both the original Kano evaluation method and the satisfaction index method. The proposed research model has been tested using a large amount of data of public IT service project evaluations. The result shows that it can replace the existing practice and it promises advantages in terms of quality and cost of data gathering. The authors hope that the proposed model of this research may serve as a new quality analysis model for a wide range of areas.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.41 no.1
• /
• pp.110-117
• /
• 2018

Machines and facilities are physically or chemically degenerated by continuous usage. One of the results of this degeneration is the process mean shift. By the result of degeneration, non-conforming products and malfunction of machine occur. Therefore a periodic preventive resetting the process is necessary. This type of preventive action is called 'preventive maintenance policy.' Preventive maintenance presupposes that the preventive (resetting the process) cost is smaller than the cost of failure caused by the malfunction of machine. The process mean shift problem is a field of preventive maintenance. This field deals the interrelationship between the quality cost and the process resetting cost before machine breaks down. Quality cost is the sum of the non-conforming item cost and quality loss cost. Quality loss cost is due to the deviation between the quality characteristics from the target value. Under the process mean shift, the quality cost is increasing continuously whereas the process resetting cost is constant value. The objective function is total costs per unit wear, the decision variables are the wear limit (resetting period) and the initial process mean. Comparing the previous studies, we set the process variance as an increasing concave function and set the quality loss function as Cpm+ simultaneously. In the Cpm+, loss function has different cost coefficients according to the direction of the quality characteristics from target value. A numerical example is presented.