• 품질경영학회지
• /
• 제27권4호
• /
• pp.95-113
• /
• 1999

This paper is to propose an evaluation model of quality system using the concept from the evaluation method of each stage in QFD(Quality Function Deployment). The data of the performance level and weights for the quality system and the job on quality loop in each enterprise has been obtained from the 8 experts who are in charge of quality system construction. Here, the weights were computed by means of the eigenvector method. In this paper, we can acquire the evaluated score for the present level of the quality system. This method will help to manage and improve the quality system. We show the efficiency of this method by illustrating case studies.

• 한국콘텐츠학회논문지
• /
• 제2권4호
• /
• pp.76-84
• /
• 2002

The conventional database evaluation method is carried out by the way in which the person in charge of each specialty database(DB manager) composes the evaluation sheets for corretionㆍrevision on the already-constructed database in a manual method and carries out the measurement and re-education of DB workers based upon it. As a result, that way consumes much time on career information and measurement works about DB workers, causing low time and cost efficiency and lack of systematic management of DB workers, resulting in becoming the hindrance factor of databases quality improvement. This research provides on-line, red-time results of measurements about the efficiency of DB production and DB workers by combining the static measurement with dynamic measurement by DB manager, both of which utilize the System. Therefore, the DB manager can contribute to the improvement of DB quality by determining the continuation of DB production by DB workers or carrying out the re-education of DB workers without being affected by time or spacial constraints.

• 디지털융복합연구
• /
• 제13권5호
• /
• pp.169-176
• /
• 2015

가상사설망(VPN)은 마치 전용선으로 사설망을 구축한 것처럼 사용할 수 있는 방식을 말한다. 가상사설망의 보안성의 품질은 보안감사성, 암호지원, 사용자 데이터의 보호, 접근통제 등에 좌우되며 효율성의 품질은 패킷처리량, 전송지연, 처리할 수 있는 세션의 수 등에 좌우된다. 본 논문에서는 가상사설망의 보안성을 고려한 효율성에 관한 품질 수준을 평가하기 위해 CC(ISO/IEC 15408)와 ISO/IEC 25000 시리즈의 품질평가 표준을 근간으로 평가모델을 구성하였다. 본 연구를 통해 최근 중요성이 더욱 부각되고 있는 지식정보보안 시스템의 하나인 가상사설망의 품질수준을 CC와 ISO 품질평가 표준에 입각하여 평가할 수 있는 융합 평가체계 구축에 기여할 수 있을 것이라 사료된다.

• 한국산업정보학회논문지
• /
• 제17권7호
• /
• pp.59-70
• /
• 2012

본 논문은 SOA기반 시스템에 대해 품질 평가를 하기 위한 품질평가 모델을 제안하고, 이를 이용하여 ISO/IEC 9126을 참조해서 품질 평가 대상이 되는 5개의 품질 속성 즉, 기능성, 신뢰성, 사용성, 효율성, 유지보수성에 대해 품질평가를 하였다. 그 결과는 "기능성", "신뢰성", "사용성", "효율성" 및 "유지보수성"에 대해서 모두 만족하였다. 또한 이들 5개의 품질속성을 종합한 SOA기반 시스템에 대해서도 61.45%로 만족하였다.

• 품질경영학회지
• /
• 제37권4호
• /
• pp.100-110
• /
• 2009

The customer-driven efficiency evaluation has been in the mainstream of public administration research, since the 1980s. However, there have been relatively fewer efficiency evaluation research in public administration compared to those of public institutions. This paper is to analyze the service efficiency of public sector using Data Envelopment Analysis(DEA). We suggested two stage DEA model to accomplish efficiency evaluation that an operation and performance characteristic of the public institution were reflected and then the number of the government employee and tax expenditure per residents were used as the input elements at the 1st stage and four integrated service dimensions were used as the output elements. At 2nd stage, four integrated service dimensions and citizen's satisfaction were used as the input and output elements respectively. In addition, we suggested PSEI(Public Service Efficiency Index) which showed the efficiency of the public sector using the two stages efficiency result. According to the results for '07, there were no efficient institutions among 15 DMUs and the most efficient public institution was K(0.9150). In case for '08 analysis, there was only one efficient DMU.

• 대한치과의료관리학회지
• /
• 제9권1호
• /
• pp.38-43
• /
• 2021

Based on data from the Korean Academy for Dental Administration, which has been conducting the Dental Quality Improvement (QI) Contest since 2010, we aimed to provide basic data for the development of dental quality improvement indicators by analyzing the trends of dental quality improvement activities. A total of 54 articles in the dental QI contest from 2015 to 2021 were used to search for frequently used words and to classify the quality of dental care. The criteria for the quality dimension of dental care were first classified into structure, process, and outcome, and secondary classification was performed into patient safety, timeliness, patient-centeredness, equity, efficiency, effectiveness, and accessibility. The frequently used key terms were satisfaction (five times), efficiency (four times), system (three times), and implant (three times). The activities for process evaluation were high at 62.26%, structural evaluation activities at 35.85%, and outcome evaluation activities at 1.89%. According to the components of dental care quality improvement, the activity performed under efficiency was the highest (33.96%), followed by patient-centeredness (18.87%), effectiveness (16.98%), patient safety (15.09%), accessibility (5.66%), timeliness (1.89%), and the equity (1.89%). QI activities in dental hospitals were mainly activities on improvement in structure and process, as well as activities on efficiency, patient-centeredness, effectiveness, and patient safety.

• 한국품질경영학회:학술대회논문집
• /
• 한국품질경영학회 2009년도 추계학술대회
• /
• pp.147-161
• /
• 2009

This study uses data envelopment analysis(DEA) to examine the relative efficiency in the production of research of 414 Korean universities utilizing the Ministry of Education, Science and Technology Report(MESTR) focusing on the 2009. This study has examined DEA and how it measures the efficiency of university units. This study has also useful suggested various approaches to advance efficiency and can provide substantial guidance for increasing the competitiveness between universities, through identifying problematic areas with the input factors and by doing so improving the output factors.

• 품질경영학회지
• /
• 제38권3호
• /
• pp.463-474
• /
• 2010

In this study, we evaluate the efficiency of Construction Industry using Data Envelopment Analysis(DEA). Since the Construction Industry has been traditionally operated through competition, it is important to measure the efficiency. In this paper, we empirically analyze the Efficiency of the 50 Korean Construction Industry. In detail, we used the scale of efficiency in order that efficiency cannot be affected by the total technical efficiency of each company and the scale of DMU by applying CCR or BBC model. Also, we analyzed the changes of measurement DEA model score. we adopted the basic DEA, RTS Region and MPSS(Most Productive Scale Size) method which are combined with efficiency measurement model in order to analyze the operational status. Furthermore, by complementing the shortfalls of the scale efficiency value of the DEA Model, RTS Region Model can be recommended to be appropriate in the evaluation of ideal input/output Quantity. In particular, input variables are total assets, construction capacity, the technical staff and output variables are sales volume, operating income. The result of RTS Region and MPSS shows that 9 DMUs of the efficiency frontier in the Construction Industry are analyzed to be relatively efficient DMUs, and 41 DMUs are analyzed to be inefficient DMUs, and finally inefficient DMUs are separated with Region 1 and Region 6.

• 디지털융복합연구
• /
• 제11권8호
• /
• pp.31-39
• /
• 2013

최근 소셜미디어, 산업 간 융합 등이 확대되고, 기존의 PC뿐만 아니라 스마트폰, 태블릿 PC 등 다양한 스마트 기기를 통한 인터넷 이용이 증가하면서 수많은 비정형 데이터를 발생됨에 따라 빅 데이터 시스템에 대한 관심이 증가하고 있다. 시장조사 전문기관에서는 향후 5년에는 현재보다 데이터량이 9배가 증가할 것으로 전망하고 있으며, 빅 데이터 시장도 더 커질 것으로 예상하고 있다. 본 논문에서는 빅 데이터가 갖추어야할 효율성 품질평가 항목을 요구사항 분석을 통해서 도출하고 평가항목을 세분화하여 빅 데이터에 대한 효율성 시험 평가를 하였다.

• 품질경영학회지
• /
• 제40권3호
• /
• pp.381-393
• /
• 2012

Purpose: Considering various measurements for healthcare service quality, the purpose of this study is to examine measurement items for healthcare service quality (HCSQ) based on previous study and service quality evaluation institutions in the international community. Methods: The proposed research model was tested using measurement analysis, based on data collected from 387 respondents in the selected hospital with more than 500 beds in South Korea. Results: The results of the study shed insights about the relative importance of quality items as degree of improvements of care services tangible, safety, efficiency, and empathy. Also, the study provides new measurement model for healthcare service quality. Conclusion: Healthcare organization thrives to find the key factors for improving quality of care and service that meet customers' needs and expectations.