• 한국의료질향상학회지
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• 제10권1호
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• pp.8-19
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• 2003

Background : There have been many studies and efforts about quality management in health services, but there were not founded quality assessment on social services. This study was designed for understood level of quality on social service, identified for correlation factors of quality assessment on social services in general and teaching hospitals in Korea. Methods : The subjects of this survey were 80 leaders of social service units. The survey data from each subjects were measured to evaluate level of quality that service provider perceived of sample hospitals. Social worker's attitude of quality assurance activities, perception of quality assurance system in that hospitals were measured. Under the method of one-way ANOVA, t-test and correlation, associated factors of quality assessment in social work service was analyzed. Results : The major findings were as following ; First, the level of quality perceived showed less score, especially the lowest was the score of quality of outcome. Second, social worker's attitude of quality assurance activities showed high score, but quality assurance system of hospitals showed less score. Third, the level of quality assurance system of hospitals, social worker's attitudes of quality assurance activities. Conclusion : The quality of social work service correlated positive hospitals's quality assurance system, social worker's attitudes of quality assurance activities. Therefore, to assure the proper level of quality, qualified for hospitals system of quality assurance, and needed to a educational program for enhanced social workers's attitudes in quality assurance activities.

• 품질경영학회지
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• 제30권2호
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• pp.130-151
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• 2002

This paper investigates the relation between the Process capability index(PCI) and the quality assurance level under various conditions. The effect of the off-targetness of the process mean, deviation from the nomality, the estimation error, and tile measurement error on the quality assurance level is evaluated. Various distributions such as the Student-t, the chi-square, the gamma, the Weibull, and the log-normal distributions are considered to evaluate the deviation from the nomality. The quality levels under abnormal conditions turn out to be severely different from that under the standard condition. We provide tables and graphs of the quality assurance level on various abnormal conditions. In order for the industry users to use the PCI properly, they should refer to the tables and graphs, especially when they are not certain about the standard assumptions on which the PCI depends.

• 품질경영학회지
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• 제46권3호
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• pp.397-410
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• 2018

Purpose: A main aims to classify quality attributes for quality assurance activities of military supplies by company size, and to derive the necessity for business improvement by company size to improve customer satisfaction through customer satisfaction coeffiecient and PCSI Index. Methods: Through a survey of defense and general businesses located in Busan and South Gyeongsang Province, the quality of service elements are classified and the client satisfaction factor and PCSI is calculated for the quality assurance activities. Results: Determine the current level of customer satisfaction with the quality of the Defence quality assurance service and present operational factors that need improvement by size of the company. Conclusion: The attractive quality of service factors for quality assurance work were in common and different and the need for improvement was identified based on differences in PCSI Index by Company size.

• 기술사
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• 제26권1호
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• pp.18-28
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• 1993

기획·설계 단계의 품질보증활동은 가장 중요하면서도 취약한 부분이라 할 수 있다. 이런 관점에서 기획·설계 단계에 품질기능전개기법 적용방법을 검토하였다. 특히 품질보증 활동사항과 품질기능전재기법 적용 매트릭스도 제시하였다. 품질기능전개기법을 기획 · 설계 단계의 품질보증활동에 적용하면 (1) 날로 다양하게 변하는 소비자 요구 품질 파악이 용이하며 (2) 소비자 요구품질을 제조로 연결할 수 있도록 품질 특성화가 가능하다.

• 품질경영학회지
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• 제47권1호
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• pp.151-162
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• 2019

Purpose: This study is in order to secure high quality of military supplies, it is important to secure design quality in the development phase. I will review how to establish a quality assurance system in the development phase based on the author's seminar presentation contents and application example of Hanwha Systems Co., Ltd. Methods: To guarantee design quality in the development phase, in 2002, quality assurance system that is adequate for SQA(Software Quality Assurance)'s requirements of CMM(Capability Maturity Model) was conduct. In 2009, based on the CMMI(Capability Maturity Model Integration) Level 5, there has been continuous and reenforced quality assurance activities. Results: By suggesting the construction and a case study on application of R&D quality assurance, it would be helpful for companies aiming to construct or enhance quality assurance system. Conclusion: To secure high quality for military supplies, a development QA system should be established to secure quality in the development phase. In addition, Total life cycle QA system for development, mass production and operation phase should be reestablished.

• 품질경영학회지
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• 제45권2호
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• pp.261-274
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• 2017

Purpose: Classify quality assurance work for munitions as service quality attributes. And to derive service elements that need improvement to improve customer satisfaction through calculation of customer satisfaction coefficient. Methods: The quality assurance service for munitions is classified as service quality based on the Kano model through a questionnaire survey of workers in military service companies located in Busan and Kyung-nam areas. Investigate current customer satisfaction with service quality of defense quality assurance activites, and calculate customer satisfaction coefficient and potential customer satisfaction improvement index. Results: Identify current satisfaction levels for service quality of defense quality assurance activites and suggest service quality factors that should be improved to improve customer satisfaction. Conclusion: The service quality factor for the defense quality assurance service was classified into 13, and the customer satisfaction coefficient was lower than the satisfaction coefficient. When looking at the current level of customer satisfaction through the Potential Customer Satisfaction Index, attractive quality factors with PCSI indices were found to be necessary for service improvement.

• 정보처리학회논문지D
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• 제14D권3호
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• pp.319-328
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• 2007

웹 서비스의 활용 범위가 커지고 실제적인 구현사례가 늘어감에 따라, 웹 서비스 품질모델을 현실적으로 적용할 수 있는 방법에 대한 중요성이 커지고 있다. 웹 서비스 품질을 일관성있게 유지하기 위해서는 웹 서비스 품질보증에 대한 방안이 연구되어야만 한다. 웹 서비스 보증이란 웹 서비스의 품질수준을 일정수준이상으로 유지하기 위한 행위들의 총체를 의미하며, 이를 위해 웹 서비스 품질보증자란 새로운 개념의 관계자가 국제기구에서 웹 서비스 표준으로 새롭게 제시되었다. 웹 서비스 품질보증자는 웹 서비스 사용자들의 품질요구사항을 수렴하여, 웹 서비스 제공자가 일정 품질수준이상의 웹 서비스를 제공할 수 있도록 감시한다. 웹 서비스 제공자와 사용자 그리고, 품질보증자는 웹 서비스 수준을 관리하기 위해 서비스 수준을 측정하여 그 결과에 따라 페널티와 인센티브를 부여하는 SLA(Service Level Agreement) 방식을 적용할 수 있다. 하지만, SLA에서는 서비스 사용자와 제공자가 같은 서비스 항목에 대해 일대일로 대응한다는 전제를 가지고 있어서, 다수사용자와 공공성, 그리고 제3자 관리와 같은 웹 서비스 프레임워크에는 적합하지 않은 점들이 존재한다. 따라서, 웹 서비스에 SLA를 적용하기 위해서는 웹 서비스의 이러한 특성들을 반영한 새로운 보증기법이 필요하다. 본 논문에서는 품질 기대수준을 표현하기 위해 웹 서비스 품질 위탁보증수준이라는 새로운 개념을 제시하고자 한다. 이는 각 사용자의 각 품질항목별 품질기대수준의 최대치라 할 수 있으며, 웹 서비스 품질관계자에게 일관성있는 품질 뷰를 제공한다. 본 논문에서는 이를 이용해 각 품질관계자가 보다 쉽게 일정 수준이상의 품질수준을 유지할 수 있는 방안에 대해 제시하고자 한다.

• Nuclear Engineering and Technology
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• 제35권6호
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• pp.556-565
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• 2003

A quality assurance safety assessment database, called QUARK (QUality Assurance Program for Radioactive Waste Management in Korea), has been developed to manage both analysis information and parameter database for safety assessment of low- and intermediate-level radioactive waste (LILW) disposal facility in Korea. QUARK is such a tool that serves QA purposes for managing safety assessment information properly and securely. In QUARK, the information is organized and linked to maximize the integrity of information and traceability. QUARK provides guidance to conduct safety assessment analysis, from scenario generation to result analysis, and provides a window to inspect and trace previous safety assessment analysis and parameter values. QUARK also provides default database for safety assessment staff who construct input data files using SAGE(Safety Assessment Groundwater Evaluation), a safety assessment computer code.

• 품질경영학회지
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• 제27권4호
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• pp.114-122
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• 1999

As the rapid growth of Industrial society, many enterprises are inclined to ppm management from the traditional$3\'{o}$ management method. Therefore it is need to extend process capability index for guarantee of quality assurance level to ppm unit. Thus, in this paper, using the probability of standard normal distribution from $ 3\'{o}; to; 6\'{o}$ which was developed by Song(1997), the capability index which is proposed considers the numbers of inspection facility and quality assurance level. Also, quality assurance level is determined by considering the precision of inspection when one and two sided specification limits are given for the probability which is out of the specification limit.

• Journal of Construction Engineering and Project Management
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• 제8권1호
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• pp.1-9
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• 2018

US transportation agencies are dealing with shrinking budgets, limited work forces, and deteriorating infrastructure. In order to cope with funding uncertainty, state highway agencies are now looking into their own organizations and identifying programs, practices, and processes that have potential for cost saving. A quality assurance (QA) program is an integral part of highway construction and ensures a project's contracted level of quality. The cost of quality (conforming and nonconforming) can constitute a sizable part of total construction cost. As the quality assurance programs evolved, various practices and processes were developed over time and later adopted by state highway agencies. These practices and processes include different QA standards and specifications, varying testing methods, central testing lab vs. on site testing, performance based vs. prescribed quality assurance practices, implementation of innovative quality assurance practices, etc. Therefore, there is an opportunity to assess different QA strategies and recommend those practices that are effective and cost efficient. A national survey was conducted by the authors, which provided a detailed mapping of various QA practices and processes used as part of QA programs and identified areas where agencies can focus on for cost savings. The survey found that QA sampling and testing plans, optimization of sampling plans, optimization of QA standards and specifications, and implementation of innovative test methods and processes are the main areas the agencies should focus to lean the current QA programs.