• 한국산업정보학회논문지
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• 제18권1호
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• pp.71-79
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• 2013

세계적으로 빠르게 확산되고 있는 소셜커머스에 대한 이해를 높이기 위해서 품질관리분야에서 많이 사용되고 있는 품질기능전개(QFD) 방법론을 적용하여 소셜커머스에 대한 고객의 요구사항과 서비스 특성을 동시에 고려한 서비스 개선 방안을 제시하고 있다. 이를 위하여 소셜커머스 시장에 대한 분석과 연구를 바탕으로 소셜커머스에 대한 고객의 요구사항을 살펴보고, 품질주택(HOQ)을 이용하여 고객의 요구사항과 서비스 특성간의 관계를 분석하였다. 또한 계층분석과정(AHP)을 이용하여 소셜커머스의 이용 경험이 많은 고객을 대상으로 고객 요구속성의 중요도 평가를 하고, 이를 바탕으로 서비스 특성의 중요도 값을 산출함으로써 계량적인 기법으로 소셜커머스에 대한 이해를 높이고 있다.

• 품질경영학회지
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• 제31권2호
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• pp.131-142
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• 2003

QFD(Quality Function Deployment) is design method which is focused to guarantee of quality and function to satisfy for customer’s need. QFD are used entire manufacturing, specially new production development and design. HOQ(House of Quality) are important tool of QFD, which is implement that complex function and communications of customer. Actually implementation of HOQ are difficult by HOQ's size. It is well known that complexity of HOQ are exponentially increasing by increasing of HOQ’s size. In this Paper, we study of HOQ Complexity reduction by Quantification Method of Type Ⅲ. That method is efficiency and minimize of loss information by reduction HOQ. We give example and prove our suggestion method is better than other methods.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2005년도 춘계공동학술대회 발표논문
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• pp.566-573
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• 2005

Quality function deployment (QFD) is a useful tool for ensuring quality throughout each stage of the product development and production process. Since the focus of QFD is placed on the early stage, the uncertainty in the input information of QFD is inevitable. If the uncertainty is neglected, the QFD analysis results are likely to be misleading. This paper classifies the sources of uncertainty in QFD, and proposes a new approach to model and analyze the effects of uncertainty in QFD.

• International Journal of Quality Innovation
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• 제4권1호
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• pp.1-19
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• 2003

This paper describes the origins, evolution of Quality Function Deployment and its transfer to the West. Following a comprehensive review of the literature and how QFD has been defined, and applied, the paper analyses the critical factors which impinge on QFD implementation success. A discussion which covers the enabling criteria found to be inherent in Japanese applications is contrasted with the Western approaches documented hitherto. In particular the Company Wide Quality Control (CWQC) approach in Japan versus the emerging concept of Total Quality Management and their impact on QFD implementation. A critical analysis of the main differences isolated from the review of the literature and which characterise the Japanese method of QFD implementation which is leading, and The Western approaches which appear to be lagging is included in the paper, together with some useful conclusions:

• 시스템엔지니어링학술지
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• 제2권1호
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• pp.24-30
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• 2006

In this study, the design concepts for Intelligent Hospital are derived using the Quality Function Deployment(QFD) and System Requirement Analysis Method. First, requirements for important elements of Intelligent hospital are defined. Second, similar systems are compared and user requirement are refined. Through this process, operational requirement for Intelligent Hospital are defined by combining user requirements and similar systems. To analyze operational requirement, the QFD of the system engineering approach are implemented. Alternative design specifications are constructed by implementing the QFD results by building the Morphological Matrix. Various concepts that satisfy the system requirement are derived. Finally the best design concept are obtained using the Pugh concept selection matrix.

• 국제학술발표논문집
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• The 6th International Conference on Construction Engineering and Project Management
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• pp.620-621
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• 2015

In this study, the multi-criteria decision-making model based on Quality Function Deployment Method is proposed. Multicriteria decision-making is an attempt to link QFD method with the TOPSIS. By this effort, a model that makes client's decision-making more rational and objective in design phase is suggested. The multi-criteria decisionmaking model confirming to the Owner's requirements will improve the productivity of the construction industry and the satisfaction of the customer. Further study extending the range of the requirements, not only the Owner's requirement will be necessary to cover the various factors as much as possible. And then, finally as a flexible platform to achieve a sustainable quality management, web-based multi-criteria decision-making model can be utilized by the relevant stakeholders simultaneously with the feed-back and sharing the necessary informations.

• International Journal of Quality Innovation
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• 제7권1호
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• pp.112-127
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• 2006

How to measure Quality Performance (QP) or excellence performance in organizations is very important for improving the quality of an organization's products and services. This paper takes Quality Function Deployment (QFD) as a useful tool to identify the key characteristics of quality performance and measure the influence factors on quality performance. Most national quality awards provide a framework of the criteria to show the essential elements of an organization's quality performance and get the Quality Performance Score (QPS) by self-assessment using the criteria. By means of these criteria, especially, the criteria of China Quality Award (CQA), a measurable indicator system for quality performance is set up. A four-phase QFD model of assessment for quality performance is developed. This QFD model not only presents the most important efforts for the deployment of the measurable indicators of quality performance, but also takes great advantage of evaluating the quality performance and obtaining the quality performance score. The measurable indicator hierarchy of quality performance is formed and its implementation method for assessment quality performance is described in this paper.

• 품질경영학회지
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• 제31권2호
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• pp.40-50
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• 2003

This study proposes Environmental Quality Deployment (EQD) by combining an instrument for measuring customer satisfaction (ENVIROQUAL) with a standard tool of product design in manufacturing called quality function deployment (QFD). The EQD presents the conceptual map of House of Environmental Quality as a means to implementation to help a company know what customers perceive as important in making environmentally friendly product and provide a framework for the translation of customer satisfaction into identifiable and measurable conformance specifications for environmentally friendly product design.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2003년도 춘계공동학술대회
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• pp.948-957
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• 2003

금형산업은 ETO(engineer to order)방식의 산업으로서 각 주문마다 견적가를 책정하는 것이 손익에 큰 영향을 미치게 된다. 현재, 대부분의 금형업체에서는 금형주문에 대한 견적을 금형전문가의 개별적인 지식에 의존하고 있는데 이러한 방식은 주관적이며, 체계적이지 못한 문제점을 갖고 있다. 따라서 보다 합리적이고 체계적인 기준에 의한 견적가 결정 방법이 필요하다. 본 연구에서는 먼저 고객의 요구사항을 QFD(Quality Function Deployment)를 사용함으로써 금형제작에 있어서 원가에 영향을 미치는 요소를 추줄하게 된다. 이렇게 얻어진 금형제작 정보와 고객의 주문정보를 바탕으로 인공신경망, 사례기반주론 등의 인공지능 기법을 사용하여, 사출금형의 견적가를 책정하는 사출금형의 견적지원시스템을 개발하고자 한다.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1075-1080
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• 2009

Recently, the building construction industry has been forced to cope with lack of skilled labor. A robot-based construction automation system should help overcome crucial troubles which may be caused by this phenomenon. In particular, it is vital to propose design for automation (DFA). Quality function deployment (QFD) is applied a systematic aid in determining the design reflecting customer's needs. This study employs the QFD approach to plan the component designs of an effective automation process, and presents the development process of DFA with an illustrative project. As a result, the study identifies the developers' design requirements for automated construction and weights them by their importance indices.