• The International Journal of Costume Culture
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• 제2권2호
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• pp.14-30
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• 1999

Quality Function Deployment (QFD) is a product development tool used to ensure that the voice of the customer is heard and translated into products. This paper shows the applicability and usefulness of this product development tool in the apparel industry by developing an apparel example and taking it through the four matrices that encompass a QFD process.

• Journal of Korean Society for Quality Management
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• 제31권2호
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• pp.131-142
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• 2003

QFD(Quality Function Deployment) is design method which is focused to guarantee of quality and function to satisfy for customer’s need. QFD are used entire manufacturing, specially new production development and design. HOQ(House of Quality) are important tool of QFD, which is implement that complex function and communications of customer. Actually implementation of HOQ are difficult by HOQ's size. It is well known that complexity of HOQ are exponentially increasing by increasing of HOQ’s size. In this Paper, we study of HOQ Complexity reduction by Quantification Method of Type Ⅲ. That method is efficiency and minimize of loss information by reduction HOQ. We give example and prove our suggestion method is better than other methods.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 한국경영과학회/대한산업공학회 2005년도 춘계공동학술대회 발표논문
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• pp.566-573
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• 2005

Quality function deployment (QFD) is a useful tool for ensuring quality throughout each stage of the product development and production process. Since the focus of QFD is placed on the early stage, the uncertainty in the input information of QFD is inevitable. If the uncertainty is neglected, the QFD analysis results are likely to be misleading. This paper classifies the sources of uncertainty in QFD, and proposes a new approach to model and analyze the effects of uncertainty in QFD.

• Journal of Applied Reliability
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• 제18권2호
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• pp.161-172
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• 2018

Purpose: Test & Evaluation items are main contents which verify performance of the development system and they are deduced going through project management system stages. However, there is no systematic or standardized framework for Test & Evaluation items, so a lot of differences occur between projects and people are questioning whether verification items are selected for the optimization of the development system. In this regard, this research proposes the process of deducing Test & Evaluation items in a systematic way during a development stage by applying QFD (Quality Function Deployment) technique which reflects customers' requirements. Methods: Test & Evaluation items are recognized as customers' requirements, and QFD technique which refines and gathers various requirements of customers effectively during general products' development stage is applied to complete HOQ (House of Quality) Conclusion: There is no specific methodology for Test & Evaluation items, so currently, they are selected by including items which are given by similar projects or higher authorities. However, by utilizing QFD technique, selection of evaluation items which goes through more systematic process is expected to be possible.

• Journal of Korean Society for Quality Management
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• 제43권1호
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• pp.103-124
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• 2015

Purpose: This paper proposes a structured approach based on Quality Function Deployment (QFD) for service development in the banking industry. Methods: SERVQUAL is modified and adopted as a tool to understand customer requirements for the QFD. Fuzzy theory is used to resolve the subjectivity and ambiguity of customer requirements and satisfaction. This research also uses the importance- satisfaction model to construct an additional House of Quality (HOQ). A pair of houses of quality provides a confluence of results to avoid a risk of depending solely on the results of a single HOQ. Results: A case study is introduced with three domestic banks. Conclusion: The proposed approach effectively addresses a service development problem.

• Journal of Korean Society for Quality Management
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• 제51권4호
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• pp.701-713
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• 2023

Purpose: The primary purpose of this study is to integrate text mining and Quality Function Deployment (QFD) to automatically extract valuable information from customer reviews, thereby establishing a QFD frame- work to confirm genuine customer needs for New Product Development (NPD). Methods: Our approach combines text mining and QFD through topic modeling and sentiment analysis on a large data set of 56,873 customer reviews from Zappos.com, spanning five running shoe brands. This process objectively identifies customer requirements, establishes priorities, and assesses competitive strengths. Results: Through the analysis of customer reviews, the study successfully extracts customer requirements and translates customer experience insights and emotions into quantifiable indicators of competitiveness. Conclusion: The findings obtained from this research offer essential design guidance for new product develop- ment endeavors. Importantly, the significance of these results extends beyond the running shoe industry, presenting broad and promising applications across diverse sectors.

• Journal of the Korea Safety Management & Science
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• 제15권1호
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• pp.231-239
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• 2013

This intensity is now on a global scale with countless universities across the globe competing for better services, programs and diplomas. For to counteract such a considerable change, in this paper CTQ(Critical to Quality) is extracted for the improvement of the education quality using QFD(Quality Function Development) in college. QFD is a structured approach to seek out voice of customers, understanding their needs, and ensure that their needs are met. First of all, the requirements of the customer are surveyed and analyzed, and then with these results the strategic alternatives are decided. In sequence, the importance and assessment ratings on the requirement of customers are surveyed. Finally, from the relation between the requirement of customers and the strategic alternatives the CTQ is extracted. The derived CTQ is reviewed and analyzed in detail. It'll have major positive effects on the competitiveness of college as well as the education quality of departments.

• Journal of Korean Society of Industrial and Systems Engineering
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• 제38권2호
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• pp.120-128
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• 2015

Quality function deployment (QFD) is a useful method in product design and development to maximize customer satisfaction. In the QFD, the technical attributes (TAs) affecting the product performance are identified, and product performance is improved to optimize customer requirements (CRs). For product development, determining the optimal levels of TAs is crucial during QFD optimization. Many optimization methods have been proposed to obtain the optimal levels of TAs in QFD. In these studies, the levels of TAs are assumed to be continuous while they are often taken as discrete in real world application. Another assumption in QFD optimization is that the requirements of the heterogeneous customers can be generalized and hence only one house of quality (HoQ) is used to connect with CRs. However, customers often have various requirements and preferences on a product. Therefore, a product market can be partitioned into several market segments, each of which contains a number of customers with homogeneous preferences. To overcome these problems, this paper proposes an optimization approach to find the optimal set of TAs under multi-segment market. Dynamic Programming (DP) methodology is developed to maximize the overall customer satisfaction for the market considering the weights of importance of different segments. Finally, a case study is provided for illustrating the proposed optimization approach.

• Proceedings of the Korean Society for Quality Management Conference
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• 한국품질경영학회 2004년도 품질경영모델을 통한 가치 창출
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• pp.490-495
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• 2004

• Journal of the Korean Society of Food Culture
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• 제33권2호
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• pp.199-205
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• 2018

This study has utilized the Quality Function Deployment (QFD) technique in order to plan the tangible (menu) and intangible (service) product of dumpling restaurant. The engineering characteristics of tangible products were classified into product planning, purchase management, production management, and information management based on the production system of foodservice. The engineering characteristics of intangible products were also classified into physical evidence, human interaction, and pre-communication based on the service operation and delivery system. As a result of analyzing the QFD, it was found that the customer hope the hygiene factor and response factor to be improved. It is analyzed that product planning, information management, and production management should be improved first in terms of engineering characteristics considering consumer needs. In the future, by utilizing the systematic product development process that the requirements of tangible and intangible product consumers are converted to the engineering characteristics, the development of competitive product within the market will be possible, and furthermore it is expected to be useful for reducing the unnecessary time and design costs due to failure of product development.