• Journal of The Korean Association of Information Education
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• v.13 no.3
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• pp.393-400
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• 2009

As one of leading media converging broadcasting and telecommunications, IPTV is required to pursuit the idea of public interest from broadcasting industry and universal service from telecommunications industry as well as satisfying industrial effect. It needs to consider both industrial effect and public benefit when vitalizing IPTV services. The project of providing IPTV-based interactive public services is expected to enhance accessibility of public services, present shape of new public service in broadcasting-telecommunication convergence environment, resolve the shortage in contents supply which is one of most important problems in IPTV services. In this research understanding the overall response such as service usage status, satisfying/dissatisfying factor, trend of preference of the customer using IPTV-based interactive public services, we analyze what the public service mean in IPTV environment and public identity of IPTV. And we have investigate effective developing method and ripple effect of IPTV-based public services on broadcasting and telecommunications converged ecosystems.

• Journal of Korean Library and Information Science Society
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• v.54 no.4
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• pp.255-279
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• 2023

The purpose of this study is to derive implications through a comparison of the current status of catalog enriched content services provision in U.S. public libraries and domestic public libraries. In addition, we are seeking ways to improve the catalog enriched content services for domestic public libraries in the future. From early September to mid-October 2023, specific books were searched on public library websites in the U.S. and Korea, and the functions of the enriched content services shown in the search results were compared. The results are as follows: First, domestic public library enriched content services require a separate company to develop and provide an enriched content services solution. Second, the enriched content services platform must discover domestic information sources that can be utilized in the areas of book-centered, book recommendation, and community engagement. Third, it is necessary to develop enriched content using public data such as the Library Information Naru. Fourth, each integrated library must that data generated from local community engagement services can be utilized as an enriced content service.

• Asian Journal for Public Opinion Research
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• v.9 no.3
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• pp.240-265
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• 2021

Public services need to be evaluated regularly to identify areas that need further improvement. Data collection via Twitter is affordable and timely, so it has the potential to be utilized to evaluate the quality of public service. This study utilizes tweets mentioning three service units of the provincial government of Jakarta and applies both sentiment analysis and topic classification to predict a rating/score of public service quality. The research goal is to examine if the evaluation of public services based on social media data is possible. The findings indicate that the use of Twitter has an advantage in terms of sample size and variety of opinions. Tweets can be translated into scores as well. Nonetheless, the representativeness issue and the predominance of complaint tweets can affect the reliability of the results.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.1
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• pp.51-75
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• 2004

The purpose of this study is to analyze the performance of contracting out public libraries. in order to contribute to the promotion of their effective operation in Korea. Three public libraries which are currently operated by 'contracting out' are selected to be reviewed for this study. Their performance are analyzed by means of literature search, questionnaires, and on-the-spot-survey. Investigated in detail are the following issues: First, the need for and background of 'contracting out' public library services, and their present state in Korea: Second. the pros and cons of 'contracting out' public library services; Third, the outcomes of public library services which have been currently contracted out. Finally, based on the aforementioned findings, a future model of 'contracting out' public library services is proposed, Also suggested are the strategies for furthering the effective management of public libraries.

• Journal of Korean Library and Information Science Society
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• v.54 no.2
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• pp.155-178
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• 2023

Due to the rapid advancement of information technology and changes in the reading environment, the readers' advisory services provided by public libraries are facing challenges and opportunities. Recognizing the need for public libraries to respond and propel their services forward, this study analyzed the current status of online readers' advisory services offered by public libraries in Korea and discusses areas that require improvement. To achieve this, the study analyzed the online readers' advisory services in 50 public libraries located in Seoul and six metropolitan cities (Incheon, Daejeon, Daegu, Gwangju, Busan, and Ulsan) across seven categories. These categories encompass various aspects, such as announcing reading programs and new books, identifying and addressing reader needs, developing content by librarians, generating content by readers, providing guidance on external reading information, connecting with professional book review databases and online websites, and utilizing social media services. Through this analysis, the study identified areas for improvement to enhance online readers' advisory services in public libraries and ultimately improve reader satisfaction. It suggested enhancing activities such as librarians' book recommendations and reviews for individual readers, reader participation, and interaction.

• Journal of Korean Library and Information Science Society
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• v.44 no.4
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• pp.295-321
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• 2013

This study examines current practices of the multicultural services in public library and offers directions for improvement in the multicultural society. For this, this study is set up the list of the multicultural services on the basis of the plans and the announcements about multicultural services of an international organization. Moreover, researchers analysed the multicultural services of Incheon Jungang Library. The results of this study are as follows. They proposed the improvement of the multicultural services of a public library as the changes of cognition of the multicultural services, training for professional manpower, program for intercultural understanding, accessibility to information, etc.

• Journal of Information Management
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• v.43 no.2
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• pp.133-150
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• 2012

This study showed the activation of public library services utilizing twitter. Top five American public library twitter's 1,373 tweets collected, analyzed by content types and examined applicability into public library services. Based on the results, it suggested that public library services can be activated by auto-tweeting informations within home page, re-tweeting of timely informations, generating HASH tag, using diverse social medias, active re-tweeting/replying, and utilizing twitter programs such as twit-bot. Finally, the study proposed that evaluations about twitter services such as satisfaction survey should be carried out.

• Journal of Korean Library and Information Science Society
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• v.40 no.4
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• pp.61-80
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• 2009

Readers' advisory service has become more important for public libraries as one of the critical service areas in terms of supporting libraries patrons' reading. This study aims to discover major types of readers' advisory services provided through public libraries' web sites. Contents of 200 public libraries' home pages in U. S. were analyzed and nine areas were identified as the major readers' advisory areas. This study also proves that American public libraries are diversly communicating with their patrons and providing user-oriented advisory services. The identified key factors of readers' advisory services will help for Korean public libraries to develope their own services.

• Journal of the Korean Society for information Management
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• v.26 no.2
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• pp.7-25
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• 2009

This study examines and compares public library services for immigrants in the U.S. in the early 1900s and nowadays. U.S. public libraries in the early 1900s supported the Americanizing movement by opening English language classes and providing information that is essential for U.S. citizenship. Public librarians also recognized the importance of foreign language materials; by providing foreign language materials and developing diverse services to reach immigrants, public libraries eventually hastened assimilation processes. Despite a gap of one hundred years, the situation today is not very different. Public libraries still try hard to serve their ethnic patrons with extensive foreignlanguage collections and culturally diverse library programs, while still emphasizing English language education.

• Journal of Korean Library and Information Science Society
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• v.48 no.2
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• pp.469-488
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• 2017

This study aims to explore the significance of homework help service as a library program to support young people in the community and investigate the characteristics of homework help services in U.S. public libraries. It reviews the previous literature on the cases and trend of homework help services in U.S. public libraries. It also investigates the practice and characteristics of homework help services using an email survey targeting public libraries that offer the services. The results are analyzed in terms of the user, collection, space, public relations and human resources of homework help services. This study may contribute to eliciting the service plan on homework help service in its planning and implementation stage in public libraries.