• 정보관리연구
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• 제37권1호
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• pp.57-81
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• 2006

본 논문에서는 공공도서관의 새로운 서비스 영역인 ASK_a 서비스 운영모형을 제안하였다. 제안한 모형이 갖는 기능을 입력과 처리, 출력과정으로 구분하여 설계하였다. 최적의 입력 형식은 웹 폼형식을 제안하였고, 처리과정은 공공도서관의 혼합형(수평형, 계층형) 협력모델을 제안하였고, 출력 과정은 제공된 질문-해답정보에 대한 아카이빙 정책을 제안하였다. 특히 ASK_a 서비스가 성공적으로 운영되도록 하기 위해서 제안한 모형의 핵심을 공공도서관의 협력연계를 통한 외부 인력과 자원활용으로 하였다. 이러한 협력의 최종목표는 고도의 전문정보 서비스를 공공도서관 이용자에게 제공하는 것이다.

• 한국비블리아학회지
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• 제3권1호
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• pp.39-55
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• 1978

The following results have been driven out from a survey of the actual conditions of the public libraries service in Korea, made through questionnaire in reference with the actual service for youth that are presently done by the foreign countries' libraries, in order to prepare a perfect and objective base in establishing a service activities of the public libraries in this country: (1) It was found that the public libraries' loarning hours during the week days which accords with the schooling hours of the schools are shown to 50 %. On Saturdays during Summer season seven libraries and during Winter season twelve libraries would close their loaning before 17 : 00 hours, and on Holidays and Sundays fifteen libraries are not doing their loarning. (2) The followings are the present status of the service activities for the youth by the public libraries: a. It was found that they do introduction activity (50 %) of newly published books as a service for inducing reading interestings of the youth, and except this it was found that others are on beginning. b. The service activities by the data for the visual and auditory sense are almost negelected. and the rate of doing such activity is shown to 9.74%. c. It has been found that little information service activity is for inducing the youth to the libraries. d. As a cooperative activity with the school's, a passive service activity to have pursuaded to visit the public libraries by each class, are mostly being done (27.27%). Some research meeting for solving all the matters between the school libraries are not held mostly.

• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2009년도 춘계 종합학술대회 논문집
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• pp.933-937
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• 2009

멀티미디어 인터랙티브 광고는 컴퓨터 멀티미디어 기술의 탄생과 광범위한 연구에 더불어 활용폭이 넓은 새로운 하나의 영역을 형성하게 되었다. 본 논문은 우선 기존의 인터랙티브 미디어 광고에 관한 분석을 연구하였고, 그 다음 인터랙티브 미디어와 공공 공간에서 공익광고의 디자인에 대한 분석을 진행하였다. 공공 공간에서 인터랙티브 미디어를 응용한 공익 광고에 대한 디자인과 분석을 통해, 인터랙티브 미디어가 가진 특징을 발견하고 차후 이 특성의 장점을 활용한 작품제작을 위한 기초 연구를 진행하였다.

• 한국IT서비스학회지
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• 제14권1호
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• pp.53-68
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• 2015

This article aims to identify the quality factors of public data which have increased as a public issue; analyze the impact of users satisfaction in the perspective of Technology Acceptance Model (TAM), and investigate the effect of service satisfaction on the government's open policy of public data. This study is consistent with Total Data Quality Management (TDQM) of MIT, it focuses on three main qualities except Contextual Data Quality (CDQ) and includes seven independent variables : accuracy, reliability, fairness for Intrinsic Data Quality (IDQ), accessibility, security for Accessibility Data Quality (ADQ), Consistent representation and understandability for Representational Data Quality (RDQ). Basing on TAM, the research model was conducted to examine which factors affect to perceived usefulness, perceived ease of use, service satisfaction and how service satisfaction affects to the government's open policy of public data. The results showed that accuracy, fairness, understandability affect both perceived ease of use and perceived usefulness; while reliability, consistent representation, security, and accessibility affect only perceived ease of use. This article found that the influence of perceived ease of use on perceived usefulness and the influence of these two causes on service satisfaction in the perspective of TAM were significant and it was consistent with prior studies. The service satisfaction when using public data leads to the reliability of public data open policy. As an initial study on unstructured public data open policy, this article offered quality factors that pubic data providers should consider and also present the operation plan of public data open policy in the future.

• 의학교육논단
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• 제24권1호
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• pp.18-34
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• 2022

The purpose of this study is to clarify the background of the controversial attempt to establish a new public medical school linked to compulsory service as a means of strengthening public healthcare in Korea, and to raise anticipated problems with possible solutions. In Korea, healthcare is predominantly provided by the private sector focused on medical care, rather than public healthcare, even under the national health insurance system. The government has been mainly in charge of public health and unmet medical services from a residual perspective, but health inequalities still exist. To resolve this issue, the government created the concept of public health and medical service (PHMS) from a universal perspective and tried to strengthen the infrastructure of public healthcare and to foster core PHMS doctors by establishing a new public medical school linked to compulsory service in medically vulnerable areas. This study investigated the reality and concept of the new public medical school planned by the government, and identified problems such as the possibility of obtaining accreditation and evaluation before its establishment, the side effects of dividing doctors' roles, the waste of huge amounts of resources, and insensitive policies. In conclusion, in order to resolve health inequalities in Korea, we need to train doctors through medical school education that strengthens the social responsibility of doctors along with strengthening public healthcare infrastructure, and to provide a better environment for doctors working in medically vulnerable areas through sophisticated policies.

• 한국도서관정보학회지
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• 제40권4호
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• pp.353-379
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• 2009

"장애인차별금지법"이 2008년 4월부터 시행되어 공공도서관의 장애인서비스가 의무화되었으나 여전히 우리나라 공공도서관의 장애인서비스는 보편화되지 못하고 크게 미비한 상황이다. 본 연구는 2008년을 기준으로 조사된 각종 통계데이터와 관련 법률, 정책자료 등을 근거로 공공도서관 장애인서비스 개발에 기초자료가 될 장애인 일반 현황, 장애인의 특성, 관련법 및 정책현황, 공공도서관의 장애인서비스 실태 등을 분석하였다. 또한 그 결과를 바탕으로 공공도서관 장애인서비스의 활성화 방안을 제시하였다.

• 한국문헌정보학회지
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• 제41권4호
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• pp.315-329
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• 2007

본 연구는 공공도서관의 인터넷을 기반으로 한 e-서비스에 대한 품질평가 요인과 이용자 만족도의 관계를 고찰하는데 목적이 있다. 이를 위해 기존의 평가모델들을 기반으로 수련된 'e-서비스 품질평가모델'을 이용하여 서울지역 A공공도서관의 인터넷서비스 이용자를 대상으로 설문조사를 실시하였다. 수집된 데이터를 탐색적 요인분석과 다중회귀분석 처리한 결과서비스배려, 정보접근성 유형성이 e-서비스품질평가의 세 가지 요인으로 나타났으며 이용자 만족도에 유의한 영향을 미치는 것으로 나타났다. 아울러 이용자 만족도는 이용자의 충성도와 통계적으로 유의한 양의 상관관계가 있음이 입증되었다.

• 한국IT서비스학회지
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• 제20권5호
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• pp.137-146
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• 2021

Recently, public participation in government policy design has been further expanded and public services perceived by users are expanding. At this time, the role of the digital government and the direction of the service to be pursued are user-centered, and above all, it is necessary to focus on the keywords of pre-emptive, preventive, and customized. In order to propose service quality improvement in the public sector, service user-centered classification and monitoring are integrated and the usability of government documents is improved. It is necessary to identify the needs of whether to provide a path for public participation. In the post-corona era, people are accessing quarantine information from the digital government every day. The government should proactively respond to the acceleration of digital transformation and the non-face-to-face demands of the people who experience non-face-to-face daily life. In order to evolve into a smart organization along with the innovation promotion plan and to provide customized services, it is necessary to use existing guides for institutional and technical improvement, along with new technology and data-based analysis, to strive for change management. The government should seek counter-measures that have advanced one step ahead by incorporating new high-tech IT with user-centered necessary services. This study aims to derive improvement plans to provide user-centered digital government service design when designing public services and collecting public opinions. Based on the e-government development model research and the existing research on user-centered service design in the public sector, institutional and technical measures are provided for the improvement of digital government service design.

• 한국병원경영학회지
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• 제16권3호
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• pp.19-40
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• 2011

The purpose of this research is to study empirically the relationship between servant leadership and organizational effectiveness and more importantly the moderating effect of Hospital employees' belief in public service on such relationship. The result showed that servant leadership positively affects three organizational effectiveness including job satisfaction, organizational commitment and OCB(organizational citizenship behavior). It was also found that Veterans Hospital employees' belief in public service moderated the relationship between servant leadership and those three organizational effectiveness variables. In other words, those who have strong belief in public service showed higher job satisfaction, organizational commitment and OCB as well as higher service and responsibility mind. Finally, limitations of the study and suggestions for future studies are presented in the conclusion.

• 대한안전경영과학회지
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• 제11권1호
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• pp.143-153
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• 2009

One of the important components of this administrative reform is customer satisfaction. Every public enterprises introduced the Service Charter and Korean government took Customer satisfaction as the key index of public sector performance assessment. Most public enterprises introduced customer satisfaction management in an attempt to improve the quality of customer service. The government granted high incentives to excellent business innovative enterprises and developed additional indices, which are related to CS. From now on, every Korean enterprises must embody feasible customer satisfaction management and improve the quality of customer service In this research, we proposed a quality evaluation standard model which is suitable for the public enterprise based on the Service Quality Criteria, and examined the model. A 7-Point Likert Scale was used based on the five categories within the Service Quality: responsiveness, convenience, tangibility, sympathy and reliability, we analysed the validity and causal relationship among the factors within the model.