• 대한안전경영과학회지
• /
• 제13권4호
• /
• pp.81-89
• /
• 2011

The purpose of this study is to understand the safety factors of the public transportation and recommend the experimental factors of customer satisfaction. The survey consist of 28 questions of 5 factors about users characteristics on roads, railways, ships, and flights. As a result of multiple regression analysis, we knew that there are three potential factors affecting customer satisfaction. The Factors are named 'expected', 'attitude', 'management', and the variable of factors affect customer satisfaction significantly. Therefore, it is good strategy for effective working to improve customer satisfaction that maintain attitude with safety minds, try to specialized management, and creating expectation for safety considering the difference by the type of public transportation. After considering the meaningful result, for the development of policies for customer satisfaction for safety, we have to consider expected, attitude, and management factors of workers and officials that influence customer safety and try to improve the managerial factors considering the characteristics of their own.

• 산경연구논집
• /
• 제13권3호
• /
• pp.13-24
• /
• 2022

Purpose: The purpose of this paper is to investigate key factors that affect customer dissatisfaction on public transportation system by highlighting the necessity of citizen participation and improved management of advanced technology for sustainability. Research questions applied in this study include following; i) how are factors on dissatisfaction related to types of transportation modes; ii) how do perceived proposed factors affect citizen dissatisfaction; iii) how do the improvement of public transportation service affect the level of expected satisfaction; and iv) how do expected satisfaction affect policy agreement and government trust. Research design, data and methodology: For qualitative research, civil opinions were collected and chi-square analysis was applied using keywords. For quantitative research, online survey was collected and factor and multiple regression analyses were applied. 3) Results: This study found that efficiency of operation system and safety on dissatisfaction showed significant in all three public transportation modes. This study found that perception of government policy and trust on government will increase as expected satisfaction increases. Conclusions: This study provides managerial and policy implications on society and policy makers by addressing necessity of improving strategies for public transportation system with the consideration of citizen relationship management and sustainable development.

• 한국산학기술학회논문지
• /
• 제19권6호
• /
• pp.493-499
• /
• 2018

본 연구는 2015년 지역사회건강조사 자료를 사용하여 한국의 40~59세 중년의 대중교통 만족도에 따른 체질량지수(BMI)에 대한 걷기 일수의 매개효과를 파악하고자 하였다. 본 연구의 목적은 중장년층의 일상적인 걷기활동 지원 및 증진을 위한 근린환경의 제공, 걷기활동 지원 프로그램 마련에 필요한 기초자료를 제공하고자 한다. 지역사회건강조사 원시데이터의 228,558명 중 사용변수에 대해 결측값을 제거하고 40~59세 중년 85,344명을 최종분석 대상자로 선정하였다. 종속변수는 체질량지수(BMI)로 대중교통 만족도를 독립변수로 걷기 일수가 매개효과가 있는지에 대해 자료의 분석은 R 3.4.1로 시행하였다. Sobel test로 매개효과를 검증해 본 결과 대중교통 만족도가 증가하면 걷기 일수는 B=.010(p=.010)만큼 증가하였고, 대중교통 만족도가 증가하면 체질량지수는 B=-.052(p=.021)만큼, 걷기 일수는 B=-.038(p=.001) 감소하였다. 이에 따른 대중교통 만족도와 체질량지수에 대한 걷기 일수의 매개효과는 Sobel z=2.300(p=.021)로 대중교통 만족도가 증가하면 걷기 일수가 증가하고, 그로 인해 체질량지수가 감소하는 매개효과가 존재하는 것으로 나타났다. 대중교통 만족도를 높여 대중교통 이용을 증가시킴으로서 걷기 일수를 증가시키고 체질량지수를 감소시키기 위해서는 고찰에서 언급했던 대중교통 만족도 중 대중교통 요금의 적절성과 접근편리성을 지금 수준보다 더욱 향상시켜야 한다. 아직까지는 수도권이나 대도시를 벗어나 중소도시로 가게 되면 대중교통으로 목적지에 도달하는 것이 불편한 경향이 나타나므로 건강을 향상시키기 위해서는 대중교통 시스템의 개선이 필요하다.

• 대한교통학회지
• /
• 제24권7호
• /
• pp.53-62
• /
• 2006

본 연구는 대구시 대중교통체계 개편 후 이용자 의식조사를 토대로 대중교통체계 개편 전후의 이용자 통행패턴의 변화 및 환승통행, 서비스 만족도에 대한 분석을 실시하였다. 그 결과 대중교통체계 개편으로 환승통행 수요가 증가하였으며, 특히 버스를 이용한 통행패턴에서 버스와 지하철간의 환승을 통한 통행패턴으로의 변화가 높은 것으로 나타났다. 이는 환승요금 무료할인제 실시로 환승에 대한 경제적 부담감의 감소와 버스노선체계 개편으로 대중교통이용자의 통행패턴이 다양화되었기 때문이다 환승에 대해서는 전반적으로 개선된 것으로 나타났지만, 무환승 희망비율이 높게 나타난 환승에 대해서는 여전히 많은 부담을 느끼는 것으로 나타났다

• The Journal of Asian Finance, Economics and Business
• /
• 제7권8호
• /
• pp.323-332
• /
• 2020

This study aims to examine the level of students' satisfaction toward the services (i.e. accommodation facilities, transportation facilities, and recreation and sports facilities) provided by the public universities in Bangladesh. The study also aims to identify the major service factors that influence students' satisfaction in public universities in the country. A cross-sectional survey was conducted at six public universities to obtain primary data. A standardized questionnaire was distributed to a total of 500 randomly selected students to collect the data. Several statistical tools, namely, reliability analysis, descriptive statistics, correlation analysis and multiple regression analysis were employed to analyze the data. The findings revealed that recreation and sports facilities have the strongest impact on students' satisfaction in the public universities in Bangladesh. Transportation facilities also have positive and significant impact on student's satisfaction. However, the study found a negative correlation between accommodation facilities and students' satisfaction indicating that students are not satisfied with the accommodation facilities provided by the public universities. The findings of this study provide an insight about students' satisfaction that might be useful to authorities of the public universities and other higher educational institutions in designing policies for various services and facilities to be provided to their students.

• 대한가정학회지
• /
• 제38권5호
• /
• pp.121-136
• /
• 2000

The purpose of this study was to identify the factors affected on the leisure participation, leisure satisfaction and leisure erect of the middle-aged and the aged who were participated in the leisure programs of the public community facilities. The sample in this study consisted of 351 middle-aged and aged living in Seoul and Daegu. frequencies, means and multiple regressions were employed for the analysis. The resets of this study were as follows: The factors affected on the leisure participation were age, number of the family, residence, and tuition fee. The factors had erects on the leisure satisfaction were sex, pocket money, residence, and the access of the transportation. And, the factors affected on the leisure effect were educational attaintment, total household income, number of the family, leisure attitude, and the access of transportation. The findings suggest that the advertisement will be needed for more use of the leisure programs in the public community facilities. And the Public transportation service will help middle-aged and aged access the facilities and participate the leisure programs.

• 교통기술과정책
• /
• 제11권5호
• /
• pp.28-35
• /
• 2014

• 한국주거학회논문집
• /
• 제28권3호
• /
• pp.35-43
• /
• 2017

This study purposes to examine direct effects of the physical environments and indirect effects of the satisfaction with life on the settlement consciousness of the aged, using the raw data of 2015 Busan Social Survey. The 5,324 cases were selected from the raw data of those more than 65 years old. The results were as following: (1) When age, spouse with/without, diseases with/without, length of residence, and number of communicating persons were controlled, the satisfaction with housing, the number of cultural facilities, and public transportation availability affected directly on the settlement consciousness of the aged, but the levels of the satisfaction with the number of parks were not directly correlated with it. (2) The satisfaction with housing and public transportation affected indirectly on the settlement consciousness through the satisfaction with life. That is, the satisfaction with life had mediating effects on the two variables. (3) The satisfaction with parks did not affect directly on the settlement consciousness, but it affected on the settlement consciousness through the satisfaction with life. That is, the satisfaction with life shows the complete mediating effects on the settlement consciousness. These results imply that the physical environments such as housing, cultural facilities, public transportation affect on the aged's settlement consciousness so that they should be age-friendly.

• 대한교통학회지
• /
• 제32권5호
• /
• pp.462-472
• /
• 2014

RPSD는 기존 PSD의 설치 운영 효율성 및 철도 이용자 안전관리 제고를 위해 개발되어 대구도시철도 2호선 문양역에서 2013년 3월부터 시범적으로 운영되어 왔다. 본 연구는 RPSD의 운영 시 비정상적인 상황에 관한 장애보고서와 로그파일을 이용하여 장애발생 내역의 분석 및 시범사업동안의 RPSD 기술 안전성에 대한 신뢰성 평가를 실시하였다. 또한 철도 이용자의 안전시설에 대한 인식과 주관적 감성을 반영하기 위해 RPSD 이용자의 감성평가 결과를 분석하여 요약하였다. 이러한 시스템 신뢰성과 감성평가를 기반으로 RPSD 시스템의 기술 안전성과 구조물 디자인 등에 대한 대중의 만족도 조사를 실시하여 기능 및 감성설계 개선점을 제시하였다.

• 한국도로학회논문집
• /
• 제15권5호
• /
• pp.167-176
• /
• 2013

PURPOSES : Lately, a traffic information market has been developed with a rapid speed owing to information and communications. In this situation, a study on the use intention and the satisfaction of mobile transportation information applications of users will be diverse implications and a strategic foundation to local governments and transportation information related enterprises that should provide satisfactory info as public goods to much more users. METHODS : Going along with the flow, this study establishes features of the mobile transportation information applications aiming to the users and analyzes empirical causality for effects of the use intension and the satisfaction. Through this study's analysis, targeting users having experienced transportation information applications among smart phone users, a survey was conducted and characteristics of the transportation information applications were lighted and the effects of the use intention and the satisfaction were analyzed using a technology acceptance model. RESULTS : The analysis result was that Accuracy, Riskiness, Ubiquity and Interactivity as all attributes of transportation information applications have a significant effect on Perceived usefulness and Perceived Ease of Use respectively. The Perceived usefulness and Perceived Ease of Use have affected significantly users' satisfaction respectively, so consequentially this shows effect relationship leading to reuse intention. CONCLUSIONS : The Perceived usefulness and Perceived Ease of Use all for the transportation information applications were shown to influence significantly on the satisfaction. With this kind of result, if users obtain positive outcomes such as travel time reduction or effective roles on their tasks through the transportation information applications, they feel the satisfaction for using and eventually these affect positively to the reuse intention of those transportation information applications.