• Journal of the Korea Safety Management & Science
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• v.13 no.4
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• pp.81-89
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• 2011

The purpose of this study is to understand the safety factors of the public transportation and recommend the experimental factors of customer satisfaction. The survey consist of 28 questions of 5 factors about users characteristics on roads, railways, ships, and flights. As a result of multiple regression analysis, we knew that there are three potential factors affecting customer satisfaction. The Factors are named 'expected', 'attitude', 'management', and the variable of factors affect customer satisfaction significantly. Therefore, it is good strategy for effective working to improve customer satisfaction that maintain attitude with safety minds, try to specialized management, and creating expectation for safety considering the difference by the type of public transportation. After considering the meaningful result, for the development of policies for customer satisfaction for safety, we have to consider expected, attitude, and management factors of workers and officials that influence customer safety and try to improve the managerial factors considering the characteristics of their own.

• The Journal of Industrial Distribution & Business
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• v.13 no.3
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• pp.13-24
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• 2022

Purpose: The purpose of this paper is to investigate key factors that affect customer dissatisfaction on public transportation system by highlighting the necessity of citizen participation and improved management of advanced technology for sustainability. Research questions applied in this study include following; i) how are factors on dissatisfaction related to types of transportation modes; ii) how do perceived proposed factors affect citizen dissatisfaction; iii) how do the improvement of public transportation service affect the level of expected satisfaction; and iv) how do expected satisfaction affect policy agreement and government trust. Research design, data and methodology: For qualitative research, civil opinions were collected and chi-square analysis was applied using keywords. For quantitative research, online survey was collected and factor and multiple regression analyses were applied. 3) Results: This study found that efficiency of operation system and safety on dissatisfaction showed significant in all three public transportation modes. This study found that perception of government policy and trust on government will increase as expected satisfaction increases. Conclusions: This study provides managerial and policy implications on society and policy makers by addressing necessity of improving strategies for public transportation system with the consideration of citizen relationship management and sustainable development.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.6
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• pp.493-499
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• 2018

This study was conducted to investigate the mediating effects of walking days on body mass index (BMI) according to the public transportation satisfaction of middle aged Koreans aged 40-59 in Korea using the 2015 community health survey data. The purpose of this study was to provide basic data for provision of the neighborhood environment and support programs for the walking activity and promotion of daily walking activities among middle aged people. Among 228,558 individuals, 85,344 middle aged people aged 40-59 years were selected as final subjects for analysis. The data were analyzed with the open source statistics program R 3.4.1 to determine whether the number of walking days had a mediating effect on body mass index (BMI) as an independent variable. The Sobel test revealed that the number of walking days increased by B=0.010(p=.010), and that when the satisfaction with public transportation increased, B=-0.052 (p=.021), the number of walking days decreased by B=-0.038 (p=.001). To increase the number of walking days and decrease the body mass index by increasing public transportation satisfaction by increasing the use of public transportation, public transportation fare adequacy and access convenience among the public transportation satisfaction mentioned above should be improved more than the current level. It is not easy for individuals that live in small cities to reach their destination by public transportation after leaving the metropolitan area; therefore, improvement of public transportation systems is necessary to improve health.

• Journal of Korean Society of Transportation
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• v.24 no.7 s.93
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• pp.53-62
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• 2006

The aim of this paper is to analyze the changes in the travel pattern of public transit users, service satisfaction before and after public transportation system reform in Daegu. For this purpose, we conducted a survey of people on public transit users and the results of study are as follows : First, it was found that transfer trip had increased, especially concerning the changes of travel pattern from bus trip to the transfer trip between the bus and subway. Because it makes a financial sense to transfer based on free charge transfer system. Secondly, the transfer satisfaction was improved for public transit users, but they are still reluctant to use transfer system.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.8
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• pp.323-332
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• 2020

This study aims to examine the level of students' satisfaction toward the services (i.e. accommodation facilities, transportation facilities, and recreation and sports facilities) provided by the public universities in Bangladesh. The study also aims to identify the major service factors that influence students' satisfaction in public universities in the country. A cross-sectional survey was conducted at six public universities to obtain primary data. A standardized questionnaire was distributed to a total of 500 randomly selected students to collect the data. Several statistical tools, namely, reliability analysis, descriptive statistics, correlation analysis and multiple regression analysis were employed to analyze the data. The findings revealed that recreation and sports facilities have the strongest impact on students' satisfaction in the public universities in Bangladesh. Transportation facilities also have positive and significant impact on student's satisfaction. However, the study found a negative correlation between accommodation facilities and students' satisfaction indicating that students are not satisfied with the accommodation facilities provided by the public universities. The findings of this study provide an insight about students' satisfaction that might be useful to authorities of the public universities and other higher educational institutions in designing policies for various services and facilities to be provided to their students.

• Journal of the Korean Home Economics Association
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• v.38 no.5
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• pp.121-136
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• 2000

The purpose of this study was to identify the factors affected on the leisure participation, leisure satisfaction and leisure erect of the middle-aged and the aged who were participated in the leisure programs of the public community facilities. The sample in this study consisted of 351 middle-aged and aged living in Seoul and Daegu. frequencies, means and multiple regressions were employed for the analysis. The resets of this study were as follows: The factors affected on the leisure participation were age, number of the family, residence, and tuition fee. The factors had erects on the leisure satisfaction were sex, pocket money, residence, and the access of the transportation. And, the factors affected on the leisure effect were educational attaintment, total household income, number of the family, leisure attitude, and the access of transportation. The findings suggest that the advertisement will be needed for more use of the leisure programs in the public community facilities. And the Public transportation service will help middle-aged and aged access the facilities and participate the leisure programs.

• Transportation Technology and Policy
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• v.11 no.5
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• pp.28-35
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• 2014

• Journal of the Korean housing association
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• v.28 no.3
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• pp.35-43
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• 2017

This study purposes to examine direct effects of the physical environments and indirect effects of the satisfaction with life on the settlement consciousness of the aged, using the raw data of 2015 Busan Social Survey. The 5,324 cases were selected from the raw data of those more than 65 years old. The results were as following: (1) When age, spouse with/without, diseases with/without, length of residence, and number of communicating persons were controlled, the satisfaction with housing, the number of cultural facilities, and public transportation availability affected directly on the settlement consciousness of the aged, but the levels of the satisfaction with the number of parks were not directly correlated with it. (2) The satisfaction with housing and public transportation affected indirectly on the settlement consciousness through the satisfaction with life. That is, the satisfaction with life had mediating effects on the two variables. (3) The satisfaction with parks did not affect directly on the settlement consciousness, but it affected on the settlement consciousness through the satisfaction with life. That is, the satisfaction with life shows the complete mediating effects on the settlement consciousness. These results imply that the physical environments such as housing, cultural facilities, public transportation affect on the aged's settlement consciousness so that they should be age-friendly.

• Journal of Korean Society of Transportation
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• v.32 no.5
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• pp.462-472
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• 2014

As the Rope Type Platform Safety Door (RPSD) is now commercially available, the technology of RSPD and the public sentiment towards RPSD are being scrutinized. During the period of RPSD development and trial installation, there has been a need to examine its technical reliability and safety, and its users' emotional attitudes. Though often dichotomized in practice, technological innovation of, and the public sentiment towards RPSD are directly related to continuing and collaborated efforts to enhance public satisfaction with the service. Therefore, based on the analyses of public sentiment towards the RPSD system and the log files of operation, this study evaluates public satisfaction with RPSD during its trial phase at Munyang Station in the Daegu Subway System.

• International Journal of Highway Engineering
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• v.15 no.5
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• pp.167-176
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• 2013

PURPOSES : Lately, a traffic information market has been developed with a rapid speed owing to information and communications. In this situation, a study on the use intention and the satisfaction of mobile transportation information applications of users will be diverse implications and a strategic foundation to local governments and transportation information related enterprises that should provide satisfactory info as public goods to much more users. METHODS : Going along with the flow, this study establishes features of the mobile transportation information applications aiming to the users and analyzes empirical causality for effects of the use intension and the satisfaction. Through this study's analysis, targeting users having experienced transportation information applications among smart phone users, a survey was conducted and characteristics of the transportation information applications were lighted and the effects of the use intention and the satisfaction were analyzed using a technology acceptance model. RESULTS : The analysis result was that Accuracy, Riskiness, Ubiquity and Interactivity as all attributes of transportation information applications have a significant effect on Perceived usefulness and Perceived Ease of Use respectively. The Perceived usefulness and Perceived Ease of Use have affected significantly users' satisfaction respectively, so consequentially this shows effect relationship leading to reuse intention. CONCLUSIONS : The Perceived usefulness and Perceived Ease of Use all for the transportation information applications were shown to influence significantly on the satisfaction. With this kind of result, if users obtain positive outcomes such as travel time reduction or effective roles on their tasks through the transportation information applications, they feel the satisfaction for using and eventually these affect positively to the reuse intention of those transportation information applications.