• Title/Summary/Keyword: Public Perception

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A Study on Users' Perception of Specialized Services through Service Quality Evaluation of Public Libraries (공공도서관 서비스 품질 평가를 통한 특화서비스에 대한 이용자 인식 연구)

  • Jeong, Dae-Keun;Noh, Younghee
    • Journal of the Korean Society for information Management
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    • v.35 no.4
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    • pp.51-75
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    • 2018
  • This study was intended to confirm the perception of the users for the public libraries specialized service through the difference in library service quality according to the availability of specialized services by utilizing 'LibQUAL+' that is a service quality assessment tool. As a results, there is difference in the minimum and perceived levels between libraries that provide assessment result specialized services for service levels and those that did not. And there was no difference in the expected level. The degree of service showed generally higher user perception in the Adequacy Gap and Superiority Gap than libraries that do not offer specialized services. Therefore, the users of public libraries recognize that libraries that offer specialized services are better served than libraries that do not.

Public Perception and Communication Patterns Pertaining to Nuclear Power in Korea: Focusing on the Transition Period from Pro-nuclear to De-nuclear Policy

  • Eunok Han;Yoonseok Choi
    • Journal of Radiation Protection and Research
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    • v.47 no.4
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    • pp.226-236
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    • 2022
  • Background: An effective communication strategy for reducing conflicts in South Korea has been designed through the analysis of public perception and communication variables on nuclear power under the conditions of rapidly changing nuclear power policies. Materials and Methods: This study conducted both qualitative research through group discussions based on social psychology and quantitative research through surveys. Results and Discussion: Nuclear power plant (NPP) area residents in favor of nuclear power indicated higher levels of communication, safety perception, and contribution than those against it. NPP area residents trusted the civilian expert groups (18.3%) and local government (17.3%) the most, while metropolitan city residents trusted the Nuclear Safety and Security Commission and the Korea Institute of Nuclear Safety (20.7%) the most. In determining nuclear power policy, both the NPP area residents (18.1%) and metropolitan city residents (17.1%) prioritized safety, health, and the environment. While metropolitan city residents thought that energy security and economic growth (16.4%) were important, NPP area residents thought the current issue of spent fuel rods (14.1%) to be important. Conclusion: It is necessary for the nuclear power industry to have and actively implement communication and conflict resolution strategies based on the patterns obtained in the study results.

Ways to Revitalize Bibliotherapy Services in Public Libraries Based on User Perception and Need (이용자의 인식과 요구를 통해 본 공공도서관 독서치료 서비스의 활성화 방안)

  • Kim, Kyung-Sook;Song, Jung-Sook
    • Journal of the Korean Society for Library and Information Science
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    • v.47 no.1
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    • pp.349-376
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    • 2013
  • The purpose of this study is to understand user perception and need of bibliotherapy services in public libraries. A survey was conducted using a questionnaire that asked 648 public library users in Busan, Ulsan, and Gyeongsangnam-do to give their opinions on bibliotherapy services in public libraries, along with the particular areas of the service with which they thought needed the most improvement. The results of the questionnaire were analyzed in order to suggest ways to revitalize bibliotherapy services provided in public libraries.

The Perception of Public Child Care Training Centers on the Revised Six-week Educare Practicum (6주 보육실습에 대한 보육실습기관의 인식)

  • Kim, Bo-Young;Sim, Yun-Hee
    • Korean Journal of Childcare and Education
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    • v.14 no.6
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    • pp.19-34
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    • 2018
  • Objective: The purpose of this study is to investigate the six-week educare practicum revised in 2017 and perception of the effects of the change on public child care training centers. Methods: Surveys were conducted on the directors and teachers from national public child care centers within Seoul. And in-depth interviews were conducted on six participants. Results: Firstly, public child care training centers had generally received trainees through industry-academy partnership schools, and had planned to receive the same number of trainees as in the previous system. They had trained according to their planned program, and self-evaluation had also been conducted on a regular basis. Additionally, they perceived that the quality control of the centers was carried out by the trainees. Secondly, they perceived that the new system would improve the professionalism of the teachers and have a positive effect on their personality issues and the reliability of the evaluation accreditation institute. Hence, it was believed that it would help to develop the professional knowledge and qualifications of first-time teachers. Conclusion/Implications: The results showed that the public child care training centers recognized that the six-week educare practicum would enhance the professionalism and quality of teachers, and the child care operation management.

Public's Perception of Reimbursement for Advanced Practice Nurses' Education and Counseling in Intensive Care Units by the National Health Insurance (중환자실에서 전문간호사가 제공하는 교육상담의 국민건강보험 급여화에 대한 일반인의 인식조사 연구)

  • Ko, Chungmee
    • Journal of Korean Critical Care Nursing
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    • v.11 no.3
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    • pp.95-107
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    • 2018
  • Purpose : This study aimed to investigate the public's perception of reimbursement for the education and counseling services provided to advanced practice nurses in intensive care units. Method : This was a secondary data analysis study. The original data were collected utilizing an online panel. The sample comprised 615 individuals aged between 19 and 49 years nationwide. The study variables included the public's perception of reimbursement for education and counseling services, age, gender, education level, income, and health status. Variables such as past experience of being admitted to an intensive care unit by self, family, or relatives and the recognition of advanced practice nurses were also examined. Results : The mean of the perception score was 3.15 on a 4-point scale ranging from 1 (strongly disagree) to 4 (strongly agree). Among the participants, 89.2% answered "somewhat agreed" or "strongly agreed" to the question about the education and counseling services being covered by the National Health Insurance. Moreover, education level, past experience of being admitted to an intensive care unit by self, family, or relatives, and recognition of advanced practice nurses were significantly associated with the perception score. Conclusion : Efforts should be made to publicize the need for the education and counseling services that are provided to advanced practice nurses in intensive care units.

A Study on the Perception of Public Library Users on Multi-cultural Services (공공도서관 이용자의 다문화서비스에 대한 인식 연구)

  • Kim, Giyeong;Oh, Haeyeon
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.25 no.3
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    • pp.77-100
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    • 2014
  • This study aims to investigate the perception of public library users, who are local residences, on the multi-cultural services in public libraries using a series of statistical analyses on a questionnaire survey. The objectives of multi-cultural policies by Korean government are to foster assimilation of the multi-cultural people, social unification of Korean (local) communities, and cultural diversity in the communities. The results from the analyses show that the multi-cultural services in public libraries are understood from the unification and assimilation point of views, and that the perception of the multi-cultural services in public libraries is affected by the libraries' marketing activities, such as advertisements and participation. For the sustainable provision of the services, we suggest that the libraries would better consider 1) multi-oriented services with cultural diversity, assimilation, and social unification, 2) relationship with other multi-cultural agencies in a community, and 3) the perception of local residences on the services in public libraries.

A Study on Basic Plan Establishment of a Public Library in Busan Metropolitan City Hall: Focused on the Analysis of Library Current State in Government Office and Citizen's Perception in Busan (부산시청사 내 공공도서관 기본계획 수립을 위한 조사연구 - 국내 공공청사 내 도서관 현황과 부산지역 시민인식조사를 중심으로 -)

  • Kang, Eun Yeong
    • Journal of Korean Library and Information Science Society
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    • v.51 no.3
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    • pp.411-437
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    • 2020
  • Recently, public libraries as complex cultural spaces are becoming a trend, and public libraries as complex facilities that are built in one building or one site are being highlighted. This can be seen as part of a policy to expand public libraries as part of the government's Living SOC project. The establishment of libraries in government office is also included in this movement. Therefore, this study presented excellent cases by investigating the current state of government office in Korea and investigated citizens' perception on the establishment of public libraries in Busan Metropolitan City Hall. Based on this, a basic plan for the operation of public libraries in Busan Metropolitan City Hall, including basic directions, organization and manpower, collection development, and service programs (including specialization program), was proposed.

A Study on the Effects of Public Library SNS Marketing: Using WeChat Official Accounts in Chinese Public Libraries (공공도서관 SNS 마케팅 효과 연구: 중국 공공도서관에서 위챗 공식계정을 이용하여)

  • Cheng, Shuangling;Kim, Giyeong
    • Journal of the Korean Society for information Management
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    • v.39 no.3
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    • pp.133-163
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    • 2022
  • This study aims to analyze the effect of marketing using Chinese public library WeChat official accounts on the perception of the library and loyalty. For this purpose, research possibilities were explored, and a questionnaire was developed through in-depth interviews with users who subscribed to the Chinese public library WeChat official accounts and those who did not. A survey was conducted with the questionnaire for public library users in six regions of China. As a result, it was confirmed that the characteristics of the official account operation had a positive effect on the perception of the libraries and users' loyalty. This study is meaningful in that it verified how Chinese public library marketing using SNS affected users' purpose on the use of libraries, perception of libraries, and users' loyalty, and suggested how to deal with WeChat official accounts among SNS types.

The Impact of the organization's crisis communication via social media on the public's crisis perception (미디어, 관계성과 이미지회복전략이 공중의 위기커뮤니케이션 수용에 미치는 영향: 신문과 트위터(Twitter) 비교 분석 중심)

  • Kim, Min-Ji;Kim, Yung-Wook
    • Korean journal of communication and information
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    • v.61
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    • pp.134-158
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    • 2013
  • The public trades information through social media during crises. The use of social media during crises has been increased steadily. However, there are few studies done on the effects of social media use on crisis perception. The goal of this study is to examine how social media affect an organization's ability to manage crises. The study specifically tries to investigate how media types, organization-public relationships, and image restoration strategies affect the public's perception of crises. An experiment was conducted to test research questions by presenting crisis scenarios and observing how newspapers and the social media Twitter affected the crisis. According to a three-way ANOVA test, the type of media and image restoration strategies had an interaction effect on the public's perception of crises. Also, the type of media, organization-public relationship, and image restoration strategies had a three way effect toward the acceptance of crisis communication strategies. As a result, it can be said that the public's perception and acceptances of crisis communication were different depending on the type of media used. The effectiveness of social media was proved, and it was seen that to be able to effectively use social media, each organization must have different strategies depending on their needs.

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Moderating effect of regulatory focus on public acceptance of nuclear energy

  • He, Yanling;Li, Yazhou;Xia, Dongqin;Zhang, Tingting;Wang, Yongliang;Hu, Li;Gu, Jibao;Wu, Yican
    • Nuclear Engineering and Technology
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    • v.51 no.8
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    • pp.2034-2041
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    • 2019
  • Public acceptance has become the most critical question for sustainable development of nuclear energy in recent decades. Many researches concentrated on risk and benefit perception, which were deemed as the most influential factors of Public Acceptance of Nuclear Energy (PANE). But few researches focused on psychological factors including regulatory focus. Therefore, this paper aimed to explore the moderating effect of regulatory focus on PANE based on Regulatory Focus Theory in order to find ways to increase/decrease PANE. An Internet-based survey had been carried out in China nationwide. The results indicated that trust in government was positively related to PANE and this relationship was mediated by risk and benefit perception. In addition, the strength of the associations between risk and benefit perception and PANE were moderated by regulatory focus, consisting of prevention focus and promotion focus. Prevention focus strengthened the negative relationship between risk perception and PANE, while promotion focus weakened. Moreover, promotion focus weakened the positive relationship between benefit perception and PANE, but no significant moderating effect of prevention focus was founded on the relationship between benefit perception and PANE. Some policy implications were also proposed on the basis of above-mentioned findings.