• Journal of Korean Library and Information Science Society
• /
• v.49 no.2
• /
• pp.1-23
• /
• 2018

The goal of this study is to suggest policy tasks for the public library in Seoul. For this goal, researcher compared macroscopically the gap between the Seoul city and the global competitiveness city using the core index of the public library, and analyzed microscopically the level of the Seoul city and the metropolitan cities and provinces focusing on the public library infrastructure and service index. Next, researcher evaluated the public library policies by linking the "2030 Seoul City Master Plan" and the "Library and Reading Culture Revitalization Plan". Based on the results, researcher proposed branding for global knowledge culture capitals, advancement of core competencies and systems of libraries, composition of citizen centered knowledge culture ecosystem, maximization of citizen's service satisfaction and expected benefits as future-oriented policy tasks of public libraries in Seoul.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.34 no.3
• /
• pp.89-107
• /
• 2023

Public libraries should plan and provide services that satisfy various needs of the local community users. In order to understand library users, it is essential first to grasp the service areas of libraries. The current service areas of public libraries are primarily set based on administrative boundaries of the areas where the libraries are located, which limits the consideration of actual user access patterns to the libraries. In this study, we aim to create service areas that incorporate the transportation and geographical characteristics of the library's surroundings and reflect the access patterns of library users. Specifically, we utilized street network data from 502 libraries in 7 metropolitan cities to determine the travel distance and time from user locations, considering gradients, to the libraries. Subsequently, we applied the shortest path algorithm to generate service areas within a 30-minute walking or driving range. As a result, we confirmed that there are differences in the service area patterns of libraries depending on topographical factors, and this better reflects the realistic conditions of library access compared to service areas based on straight-line distances. This method of generating service areas contributes to a more accurate understanding of library users' numbers, characteristics, and needs.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.23 no.2
• /
• pp.271-294
• /
• 2012

This study is designed to evaluate the service quality of public libraries according to managing entities by LibQUAL+ and to devise ways to improve problems based on comparison and analysis of the differences in the service qualities. To achieve this, four public libraries in Seoul according to the managing entities were investigated. They consisted of libraries of public corporations, cultural centers, foundations and universities. Minimum service quality level, desired service quality level and perceived service quality was analyzed based on nine-point Lickertis scale. A survey was employed and consisted of twenty-two items. The results showed that current level of service met the minimum level, yet failed to reach their desired service level. The study suggested that public libraries contracting out to private sector need to actively apply users' demands and the changing environment of libraries, and continue to strive to provide public library users with high quality service through efforts of evaluating and improving the services for their users.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.34 no.4
• /
• pp.235-257
• /
• 2023

The pandemic, which came unannounced, has caused people to feel the limitations of physical books and spaces, and discussions on library digital capabilities and sustainable library services are spreading. The e-book service of public libraries is at the stage of expanding to the autonomous district level and seeking to revitalize the service. In this study, a user satisfaction survey was conducted on the Gangdong district Library in Seoul to identify the current status of public library e-book services and suggest improvement measures. Based on the analysis results, improvement measures were derived in three aspects: expanding e-book content, strengthening user support services, and improving the e-book system management system.

• Journal of the Korean Society for Library and Information Science
• /
• v.48 no.4
• /
• pp.215-240
• /
• 2014

The purpose of this study is to examine for redefining the concept of literacy in Library and Information Science research field and in public library services. For the purpose, literature review, bibliometric analysis and case study were conducted. Based on the results, this study proposed the concept of literacy as "a comprehensive ability to use a medium, information and knowledge for solving the problems people faces in order to understand particular subjects or situations they are in" and the concept of literacy service as "the services or programs offered by public libraries in order to develop their patrons' literacies." This research also suggests four new literacy service concepts for public library services: early literacy service, adult literacy service, digital literacy service, information literacy service.

• Journal of Digital Convergence
• /
• v.15 no.3
• /
• pp.301-306
• /
• 2017

With the popularization of smart-phone, a variety of application service user is a rising trend now. In contrast, studies concerning library application service that cast a long shadow over the life of students and citizens still lacking in many ways. This study evaluates user experience of Young-in Si public library application service, and investigates user requirements. I searched the real user reviews about Young-in Si library application both App store and Android market. As the final outcome, I found inconveniences and improvements of this service. The application is intuitive, but requires consistent design, strong identity and customizing main page. It will be suggested specific guidelines for the public library mobile services in other areas.

• Journal of Korean Society for Quality Management
• /
• v.36 no.3
• /
• pp.55-65
• /
• 2008

From fast service enlargement of the latest economy and industry, importance of service industry is embossed gradually. Service enterprise is pushing on in service quality elevation for strengthening competitiveness to survive on globalization society as manufacturing industry. Service quality elevation adapts as core competitive strategy in enterprise with business environment as continuous competitive advantage. Because Public organization also is developed in service fast, Public organization is trying to offer various service such as service level of enterprise. Each Public organization are trying to satisfy request of citizens as Customer. In this study, presented Kano-Servqual Method which is mixed by Kano's and Servqual model's advantage, each Method had used much in service quality measurement separately. Kano-Servqual Method is applied to the A information library as a public organization and is proved as practical useful method.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.26 no.3
• /
• pp.241-266
• /
• 2015

When library performance is regarded as service quality, competency in human resources should be considered as an influential factor. This study aims to identify relationships between job satisfaction of librarians and the service quality that users recognize in public libraries. Librarians and users in 10 public libraries in Seoul, Incheon, Gyeonggi province were sampled to measure job satisfaction and service quality with $LibQUAL+^{TM}$ model. As a result, the higher the satisfaction of the duty itself and organizational factor show a high service quality. Consequently, to improve library customer satisfaction, the librarian's job satisfaction should be considered. Additionally, some practical implications are discussed.

• International Journal of Knowledge Content Development & Technology
• /
• v.12 no.2
• /
• pp.57-75
• /
• 2022

Currently, it is not easy for most domestic public libraries to collect and provide reliable health information services on their own. Health information is distributed or professional, making it inconvenient for users to use. Based on the implications derived from the case study, the Library Health Information Integration Service Model was proposed as a specialized information service. The model consists of a composition shared by librarians, health and medical experts, and users, focusing on library websites that provide integrated health information integration services, and has the following features. First, it provides health and medical information on a specialized subject. Second, it provides integrated health and medical information services provided in various ways. Third, librarians and health and medical experts work together to provide information services. Fourth, users can freely use health information integration services online and offline. The model presented in this study means that libraries can play a leading role in health information integration services to increase the utilization rate of public libraries and further contribute to librarians serving as experts in health information services.

• Journal of the Korean Society for Library and Information Science
• /
• v.54 no.1
• /
• pp.51-70
• /
• 2020

The study strives to shed a light on the users' perception and demand on public libraries in Busan area through a survey asking the facility, materials and service conditions in public libraries. Data are drawn from a survey with three hundred respondents. The survey was implemented to figure out current status and needs regarding library facility, materials, and cultural programs. Supporting data are collected via interview as well. Since this paper discusses such an issue as current situation in public libraries, this study could provide the policy makers with basic information in developing and improving public library programs in Busan area.