1 |
강성철, 김판석, 이종수, 진재구, 최근열. 2014. 새 인사행정론 제8판. 서울: 대영문화사.(Kang, Seongcheol, Panseok Kim, Jongsu Lee, Jaegu Chin and Geunyeol Choi. 2014. New Personnel Administration (8th ed). Seoul: DaeYeongmunhwasa.)
|
2 |
국가도서관통계시스템. [online]. [cited 2015.2.2]. .
|
3 |
김기영. 2008. 이용자 대체용어로서 고객 개념에 대한 고찰. 한국문헌정보학회지, 42(2): 235-253.(Kim, Giyeong. 2008. "A Theoretical Study on the Concept of 'Customer' as a Replaced Term with User." Journal of the Korean Society for Library and Information Science, 42(2): 235-253.)
DOI
|
4 |
김수진, 김유승. 2012. 운영방식과 고용형태에 따른 공공도서관 사서의 직무만족도에 관한 연구: 대구광역시 소재 공공도서관을 중심으로. 한국비블리아학회지, 23(4): 261-282.(Kim, Sujin and Yuseung Kim. 2012. "A Study on Public Librarians' Job Satisfaction by Management and Employment Styles: Focused on Public Libraries in Daegu Metropolitan City." Journal of the Korean Biblia Society for Library and Information Science, 23(4): 261-282.)
DOI
|
5 |
김종찬. 2012. 관종별 도서관 사서의 직무환경요인과 직무만족도의 상관성 연구. 한국도서관.정보학회지, 43(2): 137-155.(Kim, Jongchan. 2012. "A Study on Correlation between Work Environment Factors and Job Satisfaction of Librarians Working in Different Types of Libraries." Korean Library And Information Science Society, 43(2): 137-155.)
|
6 |
류주현, 이상복. 2012. LibQUAL+를 적용한 공공도서관 서비스 품질 평가에 관한 연구: 서울시 소재 민간위탁 공공도서관을 중심으로. 한국비블리아학회지, 23(2): 271-294.(Ryu, Juhyeon and Sangbok Lee. 2012. "A Study on the Service Quality Evaluation of Public Libraries by the Use of LibQUAL+: The Case of Public Libraries in Seoul that Contracting Out to Private Sector." Journal of the Korean Biblia Society for Library and Information Science, 23(2): 271-294.)
DOI
|
7 |
박선경, 양승범, 송민혜. 2011. 동기부여와 직무만족의 관계에 관한 연구: 지방공무원을 대상으로. 국정관리연구, 6(2): 171-198.(Park, Seongyeong, Seungbeom Yang, and Minhye Song. 2011. "A Study on the Relationship between motivation and job satisfaction: Targeting local government officials." Journal of Governance Studies, 6(2): 171-198.)
|
8 |
부제만, 윤우현. 2011. 서비스업종에 따른 내부고객의 직무만족이 서비스품질에 미치는 영향. 대한경영학회 춘계학술발표대회 발표논문집, 267-279.(Bu, Jeman and Uhyeon Youn. 2011. "Impact on job satisfaction of the internal customer service quality of the service sector." Journal of the Korean Management, 267-279.)
|
9 |
신유정. 2014. 학교도서관 사서직원의 직무만족도가 이용자의 서비스품질 인식 및 만족도에 미치는 영향에 관한 연구: 고용형태를 중심으로. 석사학위논문. 성균관대학교 일반대학원.(Sin, Yujeong. 2014. A study on effects of job satisfactions of librarians in school libraries on user' satisfactions and perspectives on service qualities: Focused on Employment Types. Unpublished master's thesis, Sungkyunkwan University.)
|
10 |
이영면. 2011. 직무만족의 의미와 측정. 서울: 경문사.(Lee, Yeongmyeon. 2011. The meaning and measurement of job satisfaction. Seoul: Gyeongmunsa.)
|
11 |
조영주, 백종만. 2013. 관계적 직무환경이 서비스 품질에 미치는 영향과 직무만족도의 매개효과. 한국사회복지행정학, 15(2): 115-141.(Cho, Youngju and Jongman Paik. 2013. "Effects of Service Quality on Relational Job Environment and mediation effects of Job satisfaction." Journal of Korean Social Welfare Administration, 15(2): 115-141.)
|
12 |
한국도서관협회 도서관편람 편찬위원회. 2009. 도서관편람. 서울: 한국도서관협회.(Korean Library Assoiation. 2009. Korean Library Standard. Seoul: Korean Library Assoiation.)
|
13 |
한장협, 김판수. 2012. 직무만족이 서비스품질, 고객만족 및 고객충성에 미치는 영향: 대구광역시 지방공기업을 대상으로. 대한경영학회지, 25(5): 2317-2340.(Han, Janghyup and Pansoo Kim. 2012. "The Effect on Service Quality, Customer Satisfaction and Customer Loyalty by Job Satisfaction: based on Dae-gu City's local public Enterprises." Korean Journal of Business Adminstration, 25(5): 2317-2340.)
|
14 |
ARL. 2015. History of LibQUAL+(R). [online]. [cited 2015.9.5]. .
|
15 |
Cook, C. and B. Thompson. 2005. Qualitative grounding: 22 items and a box. International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21. [cited 2015.9.5]. .
|
16 |
Cranny, C. J., P. C. Smith, and E. F. Stone. 1992. Job Satisfaction: How People Feel about Their Jobs and How It Affects Their Performance. New York, NY: Lexington Books
|
17 |
Hackman, J. R. and G. R. Oldham. 1975. "Development of the Job Diagnostic Survey." Journal of Applied Psychology, 60: 159-170.
DOI
|
18 |
Gronroos, C. 1984. "A Service Quality Model and its Marketing Implication." European Journal of Marketing, 18(4): 36-44.
DOI
|
19 |
Gruneberg, M. M. 1979. Understanding Job Satisfaction. UK: Weatherby Woolnough.
|
20 |
Hackman, J. R. and E. E. Lawler III. 1971. "Employee reactions to job characteristics." Journal of Applied Psychology, 55: 259-286.
DOI
|
21 |
Hallowell, R., L. A. Schlesinger, and J. Zornitsky. 1996. "Internal service quality, customer and job satisfaction: Linkages and implications for management." Human Resource Planning, 19: 20-31.
|
22 |
Herzberg, F., B. Mausner, R. O. Peterson, and D. F. Capwell. 1957. Job Attitudes: Review of Research and Opinion. Pittsburgh: Psychological Service of Pittsburgh.
|
23 |
Herzberg, F., M. Bernard, and B. B. Snyderman. 1959. The Motivation to Work. New York. NY: Wiley.
|
24 |
House, R. J., A. C. Filley, and S. Kerr. 1971. "Relation of leader consideration and initiating structure to R & D subordinates' satisfaction." Administrative Science Quarterly, 16: 19-30.
DOI
ScienceOn
|
25 |
Hunter, B. and R. Perret. 2011. "Can money buy happiness? A statistical analysis of predictors for user satisfaction." The Journal of Academic Librarianship, 37(5): 402-408.
DOI
ScienceOn
|
26 |
Kanter, R. M. 1977. Men and Women of the Corporation. New York: Basic Books.
|
27 |
Kipnis, D. 1964. "Mobility expections and attitudes toward industrial structure." Human Relations, 17: 57-71.
DOI
|
28 |
Lawler, E. E. III. 1971. Pay and Organizational Effectiveness. New York, NY: McGraw-Hill Book Co.
|
29 |
Koontz, C. and B. Gubbin. 2011. IFLA Public Library Service Guidelines. 2nd, completrly revised edition. 장혜란 역. 2011. IFLA 공공도서관 서비스 가이드라인 (개정판). 서울: 도서관협회.
|
30 |
Larson, E. 1982. Employee commitment to an organization and the effects of perceived ease of movement. Unpublished doctoral dissertation, State University of New York ar Buffalo.
|
31 |
Lewin, K., R. Lippette, and R. K. White. 1939. "Patterns of aggressive behavior in experimentally created social climates." Journal of Social Psychology, 10: 271-299.
|
32 |
Parasuraman, A., V. Zeithmal, and L. Berry. 1988. "SERVQUAL: A multiple item scale for measuring consumer perception of service quality." Journal of Retailing, 64(1): 12-40.
|
33 |
Reynolds, L. G. and J. Shister. 1949. Job Horizons: A Study of Job Satisfaction and Labor Mobility. New York: Harper and Brothers.
|
34 |
Smith, P. C., L. M. Kendall, and C. L. Hulin. 1969. The Measurement of Satisfaction in Work and Retirement. Chicago, IL: Rand McNally Co.
|
35 |
Snipes, R. L., S. L. Oswald, M. LaTour, and A. A. Armenakis. 2005. "The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis." Journal of Business Research, 58(10): 1330-1339.
DOI
ScienceOn
|
36 |
Warr, P. B. and T. Wall. 1975. Work and Well Being. Harmondsworth: Penguin.
|