• Journal of Information Technology Services
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• v.18 no.2
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• pp.75-96
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• 2019

These days, many companies use information systems as a basis for organizational management activities and as an important component of sustainable management. Thus, securing and operating a high-quality information system that can improve the efficiency of business processes is a large part of corporate competitiveness. In order to get such a critical information system, it is only possible to successfully carry out the project. Various attempts and studies have been undertaken to increase the success rate of the project. However, the reality is that the success rate is still not getting much better. In this study, the concept of quality of service, which has long been actively studied in marketing area, was applied as a new factor to enhance the project's success. In this study, project performance activities were defined as the act of providing services. A survey of 164 valid collection data was analyzed. The analysis used SPSS 23. Four process quality factors (customer participation, customer response, knowledge and skills, reliability) and 21 metrics were derived. Through this research, I hope to be the starting point of applying process quality concept as a new breakthrough to increase success rate of project.

• Journal of Korean Society for Quality Management
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• v.34 no.1
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• pp.1-12
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• 2006

This paper presents a six sigma project for improving gate painting quality in a medium-sized automotive part company. The project follows a disciplined process of five macro phases: Define, Measure, Analyze, Improve, and Control. A CTQ(critical to quality) is determined based on COPQ(cost of poor quality) analysis, and a process map is utilized for identifying process input variables. Three KPIV s(key process input variable) are selected; Painting Temperature, Painting Quantity, and Painting Viscosity, and DOE(design of experiments) is utilized for finding the optimal process conditions for three KPIVs. MINITAB software is used for data analyses and DOE. The sigma level of defects rate has improved from 2.93 to 3.66.

• Journal of Korean Society for Quality Management
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• v.33 no.3
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• pp.135-148
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• 2005

This paper considers a six sigma project for reducing the project costs through project risk management. The project follows a disciplined process of five phases: define, measure, analyze, improve, and control. A risk management process map is used to identify process input and output variables. Seven key process input variables are selected by using C&E diagram and X-Y matrix and finally four vital few input variables are selected by the related statistical analysis. The optimum alternatives of the vital few input variables are obtained by the method of PUGH matrix. The process is running on control plan and we obtained substantial project cost reductions in early stage of the control phase.

• Journal of Korean Society for Quality Management
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• v.31 no.1
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• pp.123-131
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• 2003

This paper considers a six sigma project for reducing the defects rate of the welding process in manufacturing firms. The project follows a disciplined process of five macro phases. define, measure, analyze, improve and control(DMAIC). The need of customers is used to identify critical to quality(CTQ) of project. And a process map is used to identify process input factors of CTQ. Four key process input factors are selected by using an input factor evaluation of teams; an interval of welding, an abrasion, an electric current and a moving freely. DOE is utilized for finding the optimal process conditions of the three key process input factors. Another one key input factor improved to welding machine. The six sigma level of defects rate becomes a 2.01 from a 1.61 at the beginning of the project.

• Electronics and Telecommunications Trends
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• v.32 no.6
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• pp.105-115
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• 2017

This paper describes a project - based quality management model that identifies development technologies and codes while at the same time verifying the ability to implement processes that are essential in R & D projects. In order to verify the process implemented in the R & D project implementation, there are review, checking points, and evaluating methods the process performance levels for five processes such as defining requirements which is the beginning stage of system development, testing process which is the completion stage of system development, and project management and peer review process for project management and support in the proposed project-based quality management model. For development technology and code validation, the model included the documented test cases for each requirement by the developer in the requirements definition stage, debugging and testing in the design and implementation stages, static analysis and open source licence verification procedure, and system environment. After applying the model in SW development R&D project for evaluating the process performance, and verifying the development technology and the code, the developers responded that the improvement in the development technique and the code, and upgrade of process performance level for project are more than 10%.

• International conference on construction engineering and project management
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• 2005.10a
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• pp.774-779
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• 2005

Client requirements is a concept with increasing interest in relation to several outcomes of companies, and in particular, in the event of apartment project that takes large share in the domestic construction industry, diverse angle of survey is performed to discover the client requirements and reflect them to the project to improve the quality. For this purpose, it is required to learn the client requirements and apply it in the apartment project, and the QFD (Quality Function Deployment) linked ROQ (Return On Quality) is a technique used in the manufacturing that surveys the client requirements to improve the customer satisfaction, and apply it to the quality improvement program to improve the profitability in this process. In this study, through the application of the ROQ process, the plan to improve the apartment quality management is presented. For this purpose, the consumer interview survey, FGI (focus group interview) survey and the client requirements are analyzed, and thereafter, through the interview with the specialist, the quality improvement program that enables the application to the product development of new apartment product is established. Through this process, the new apartment quality management improvement plan is presented.

• Journal of Construction Engineering and Project Management
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• v.4 no.3
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• pp.53-59
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• 2014

Project managers are responsible to conduct project on time with least amount of costs and the most possible quality with respect to shortage of resources and environmental certainties. They have to make the best decision to reach such conflicting objects. In this study the project scheduling with multi goals-multi modes was planned in fuzzy conditions under resource constraints and expanded by fuzzy goal programing (FGP). The project cost was calculated by the price of renewable resources and the quality criteria were evaluated by the quality function deployment method (QFD). Finally the model was verified by a construction case study with 22 activities along with solving by GAMS. The results showed that this model could provide a systematic framework to facilitate the decision making process and made the project managers to be able to schedule the project closer to reality.

• Journal of Korean Society for Quality Management
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• v.29 no.3
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• pp.166-176
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• 2001

This paper considers a six sigma project for reducing the color variation of the monitor materials in a chemical plant. The project follows a disciplined process of five macro phases: define, measure, analyze, improve, and control (DMAIC). A process map is used to identify process input variables. Three key process input variables are selected by using an input variable evaluation table; a melting pressure, a coloring agent, and a DP color variation. DOE is utilized for finding the optimal process conditions of the three key process input variables. The sigma level of defects rate becomes a 4.58 from a 2.0 at the beginning of the project.

• Journal of the Korea Institute of Military Science and Technology
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• v.12 no.3
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• pp.344-353
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• 2009

In this paper, I have proposed a design of process support system based on CMMI process which can support integrated management and repository for CMMI model processes. The system assists small organization to improve business process and offers institutionalized automatic environment to users for use of CMMI processes. The proposed system also can enhance quality and productivity of project by including features such as convenience of project management, planned project administration and steady process improvement.

• Journal of Information Technology Services
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• v.10 no.4
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• pp.191-204
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• 2011

Recently, many software companies are trying to improve the software quality and project outcome with more costs and efforts in development time. In the software convergence and integration environments, it is required efforts to gain high quality of software. In other words, it is required to utilize software engineering knowledge and technology for higher software quality and better software project productivity. The Software development productivity can be varied by software process capability according to building a framework for software development, selection and use of appropriate technology, human resource management. Software process capability will influence software project outcome which is the general opinion. This study provides empirical evidence about software engineering efforts and investment approach to lead software project performance. We measured the software engineering efforts by SW engineering level and analyzed the corelation between software engineering level and schedule deviation. And, we verified that this performance is affected by the size of software company. As a result, software process capability is important to build a infrastructure and develop systematically software project. The higher software engineering level can lead to improved software project performance.