• 한국정보시스템학회지:정보시스템연구
• /
• 제20권4호
• /
• pp.233-254
• /
• 2011

Although e-commerce is growing fast, e-commerce consumers are still under higher risk and uncertainty in the comparison of the traditional commerce's. Consumer review boards of online shopping malls are good measures to help buyer's decision making, and should be managed effectively by sellers. We formulate the research model on consumer trust formation on seller managed web review boards on the background of previous literatures on e-WOM and trust. Our data analysis with 368 samples shows seller's reputation, e-service quality, perceived reviewer's benevolence and ability have significant positive effect on the trustworthiness of the board. Product involvement shows weak negative moderation effect on the relationship between perceived reviewer's benevolence and trustworthiness of review boards.

• 경영과학
• /
• 제4권
• /
• pp.54-59
• /
• 1987

FMS is recognized as a useful approach to meet with multi-product small-lot-sized production system Large-scaled investment is needed for installing FMS ; full-discussed systematic prefeasibility analysis and preparation study are necessary for successful installation and running the system. Standardization study is one area of the preparation processes ; especially, standardized production strategy is the core in this area. Conceptual framework and case analysis for the standardization process in relation to FMS installation are suggested in this paper. Case analysis is focused in machinary industry.

• 한국공작기계학회:학술대회논문집
• /
• 한국공작기계학회 2001년도 춘계학술대회 논문집(한국공작기계학회)
• /
• pp.418-421
• /
• 2001

For insuring and guaranteeing the quality and efficiency of machine tool from design phase, we studied the reliability analysis and design review method. We researched the feasibility study machining center with the proposed procedure and described the analysis outputs. From this study will contribute to guide and introduce the reliability design in developing and producing phase of high quality product.

• 경영과학
• /
• 제29권1호
• /
• pp.33-56
• /
• 2012

Domestic LCD TV market is composed of two groups of products produced by major firms and small and medium enterprises. The major companies make the price relatively high, but the other makes lower in the same sizes. The model of the low price products does not make consumers choice when they choose LCD TV. This makes the questions of capability between difference price products. The reason above mentioned, the firms that include group of comparatively lower price, are worried about not increasing sale because of prejudice. This study is to find any interrelationship and evaluate the efficiency between the products using performance, exterior and brand power of product. In order to do this, a hybrid AHP/DEA evaluation model for comparison/valuation of LCD TV products is developed. The proposed process is; first, to derive hierarchy structure of LCD TV evaluation criteria using axiomatic design, second, to calculate the score of each LCD TV product through AHP analysis including weight calculation of evaluation criteria, and last, to evaluate the efficiency of LCD TV product by applying DEA by defining product scores as output and prices as input. It concludes that the high price products shows good efficiency, but there are some products with good exterior and brand power, not performance, also presenting good efficiency.

• Asia Marketing Journal
• /
• 제10권2호
• /
• pp.125-151
• /
• 2008

기업과 소비자 간의 온라인 커뮤니케이션 활성화로 인하여 기업과 소비자 모두 제품에 대한 경험과 지식을 공유하는 온라인 고객 리뷰에 많은 관심을 기울이고 있다. 본 연구에서는 내용 분석법을 통해 온라인 소비자 리뷰들을 맥락단위로 분류하고 분류항목을 도출함으로써 채널(자사홈페이지/쇼핑몰), 제품속성(탐색재/경험재), 가격(고가/저가)에 따른 차이 분석을 시행하였다. 분류 항목의 도출은 ACSI 모델의 구성 항목들을 근간으로 실제 리뷰의 반복적 분류를 통해 이루어졌으며 총 3단계로 나누어졌다. 1단계에서는 일단 제품과 서비스로 분류하고, 2단계에서는 제품에 대해서 기능, 디자인, 가격, 구매동기, 제안/사용팁, 그리고 추천/재구매를, 그리고 서비스에 대해서 AS/업그레이드, 배송/기타제조사와 유통사 등 총 8개 분류 항목을 도출하였으며, 3단계에서는 실제 제품 리뷰 내용을 바탕으로 2단계 분류 항목의 세부항목으로 작성되었다. 분류 항목별 차이 분석 결과, 총 8개의 분류 항목에서 모두 유의한 차이점을 보였는데, 특히 채널별 차이를 보기 위해 분석한 홈페이지와 쇼핑몰에서의 리뷰 내용이 가장 두드러진 차이를 보이고 있었다. 한편, 쇼핑몰의 특성을 나타내는 가격과 배송/기타 서비스 항목을 제외하고는 맥락단위의 개수가 홈페이지에서 더 많이 나타남으로써 기업 홈페이지 상의 소비자 리뷰가 쇼핑몰 상의 소비자 리뷰보다 더욱 상세하다는 것을 알 수 있었다. 제품에 대한 만족도 역시 홈페이지의 리뷰에서 더 큰 것으로 나타났으며, 탐색재와 경험재로 나누어 보았을 때 디자인, 구매동기, 추천/재구매, AS/업그레이드 서비스, 그리고 배송/기타 서비스 항목에서 서로간의 차이가 있었으나, 전반적인 만족도의 차이는 없었다. 또한, 가격별로 보았을 때는 디자인, 가격, AS/업그레이드 서비스에서 고가와 저가의 차이를 볼 수 있었으나 전반적인 만족도의 차이는 없었다.

• STI Policy Review
• /
• 제8권2호
• /
• pp.75-93
• /
• 2017

Recently, global competition in the manufacturing sector is driving firms in the manufacturing sector to conduct product innovation projects to maintain their competitive edge. The key points of product innovation projects are 1) what the purpose of the project is and 2) what expected results in the target market can be achieved by implementing the innovation. Therefore, this study focuses on the performance of innovation projects with a business viewpoint. In this respect, this study proposes the "achievement rate" of product innovation projects as a measurement of project performance. Then, this study finds the best strategies from various innovation activities to optimize the achievement rate of product innovation projects. There are three major innovation activities for the projects, including three types of R&D activities: Internal, joint and external R&D, and five types of non-R&D activities - acquisition of machines, equipment and software, purchasing external knowledge, job education and training, market research and design. This study applies decision tree modeling, a kind of data-mining methodology, to explore effective innovation activities. This study employs the data from the 'Korean Innovation Survey (KIS) 2014: Manufacturing Sector.' The KIS 2014 gathered information about innovation activities in the manufacturing sector over three years (2011-2013). This study gives some practical implication for managing the activities. First, innovation activities that increased the achievement rate of product diversification projects included a combination of market research, new product design, and job training. Second, our results show that a combination of internal R&D, job training and training, and market research increases the project achievement most for the replacement of outdated products. Third, new market creation or extension of market share indicates that launching replacement products and continuously upgrading products are most important.

• 무역학회지
• /
• 제42권1호
• /
• pp.47-67
• /
• 2017

본 연구는 네트워크 분석기법에 기반을 둔 생산물공간모형(product space model)의 분석도구들을 이용해 대구경북지역 산업을 분석한다. 분석대상기간을 2000~2001년과 2013~2015년의 두 기간으로 설정하고, 지역산업에 대한 현시비교우위의 동태적 변동을 추적해 HS 4단위의 421개 품목을 대상으로 전통(즉, 경쟁력 유지)품목, 신흥품목, 사양품목, 한계품목의 네 그룹으로 구분한 후 생산물공간 구조를 살펴보고 있다. 이를 통해 2000~2001년 이후 최근에 이르는 동안 지역산업은 상당한 구조전환을 겪었으며, 그 구조전환의 범위와 폭이 넓었다는 점을 확인할 수 있었다. 아울러 그러한 구조전환이 산업별 품목별로 어떻게 다르게 나타나는지를 확인할 수 있었는데 이는 정책대응이 필요한 대상영역에 대한 유용한 정보로 활용될 수 있어 보인다.

• The Journal of Asian Finance, Economics and Business
• /
• 제7권6호
• /
• pp.221-231
• /
• 2020

This research investigates the relationship among product risk, financial risk, security risk, privacy risk, perceived satisfaction, and purchase intention. Validated measurements were identified from a literature review. The measurement model and the conceptual model depicting hypothesized relationships were evaluated based on responses from 306 customers using confirmatory factor analysis and structural equation modeling. The results showed that product risk, financial risk, security risk, and privacy risk impacted on perceived satisfaction. Besides, product risk, privacy risk, and perceived satisfaction influenced purchase intentions. Thus, this study focused on the influences of product risk, financial risk, security risk, and privacy risk on their cognitive attitudes toward websites. That means the more consumer perceive security, the more they avoid shopping online. The study is important to show how perceived risk affects online shopping behaviors, and it invites marketers to make necessary adjustments to prevent perceived risks to increase and online shopping to decrease. The findings of this study suggest the creation of a framework on the effect of perceived risk types on online shopping. Managers need to take perceived risks into account when designing their electronic marketing channels. In addition, shopping websites should strengthen their transaction security by appropriately using various available resources and new information technologies.

• 복식문화연구
• /
• 제24권6호
• /
• pp.709-724
• /
• 2016

The purpose of this study is to develop a multi-dimensional scale measuring consumers' perceived challenge in shopping fashion products online, and to verify its validity and reliability. Relevant literature is first reviewed to identify possible dimensions of perceived challenge. Next, Study 1 is conducted in order to explore the dimensions empirically and to see whether the dimensions that emerged were consistent with prior findings. A total of 190 responses to an open-ended question was qualitatively analyzed by using content analysis. The findings of Study 1 generate 26 items reflecting four dimensions (i.e., product knowledge, previous experience, website functionality, and product availability), which correspond to the dimensions suggested in literature review. Study 2 is subsequently conducted to refine the items so that the perceived challenge scale establishes cross-validation, convergent validity, discriminant validity, reliability, and predictive validity. A total of 238 responses is quantitatively analyzed by using exploratory factor analysis, confirmatory factor analysis, and structural equation modeling. In the results of Study 2, the perceived challenge scale is found to consist of a total of 16 items reflecting three dimensions: E-commerce Challenge (corresponding to Previous Experience reported in Study 1), Retailer Challenge (corresponding to Website Functionality), and Product Challenge (corresponding to Product Knowledge); all Product Availability items have been eliminated through the item refinement process. Specifically, E-commerce Challenge and Retailer Challenge are found to predict flow, supporting flow theory, while Product Challenge fails to lead to flow significantly. Implications, limitations, and suggestions for future studies are also discussed.

• Asia pacific journal of information systems
• /
• 제24권4호
• /
• pp.577-610
• /
• 2014

Although service innovation is not a new concept, innovation research in general tends to focus on technological innovation by manufacturing firms. With this view, innovation studies focus on product(e.g., goods) and process(e.g., product systems) innovation, ignoring service innovation and its inherent opportunities. Since major economy has been transformed to service economy, service innovation is considered a new effective way to sustain and gain a competitive advantage. Service innovation is no longer regarded merely as a side activity to product innovation; it has become a main research topic in its own right, accompanied by an increasing focus on services. While the number of service innovation studies has increased dramatically in the past 30 years in international research, few studies have been performed in domestic studies because domestic service innovation research began from the middle of 2000. In addition, there are no comprehensive literature reviews describing the evolution of service innovation research in both international and domestic studies because of the heterogeneities of service industry and multidiscipline characteristics of service innovation studies. To bridge this research gap, the purpose of this paper is to perform an extensive literature review and synthesis to enable a critical review of extant research on service innovation and trace its evolution, which will establish a foundation for further studies. By reviewing 169 articles (136 international papers; 33 domestic papers) published between 2000 and 2014 (in past 15 years), primarily in leading service, innovation and management information systems journals, this study analyzes the progression of service innovation research according to the four aspects such as number of studies, topics, methodologies and target industries. Overall, the view of service innovation has evolved, from a complement of traditional product innovation to a multidimensional, all-encompassing concept that entails several functions, both within and outside the firms. The results showed that domestic research still stays at the formation phase of service innovation studies although international research is in the maturity or multidimensional phase. We found increasing recent activities pertaining to service innovation, resulting from the increasing interest in services innovation across various industries and the links of new topics to the service innovation concept in both international and domestic studies. However, the main focus of service innovation research showed a different propensity between international and domestic studies: the former mainly focuses on a much more diversified pattern, emphasizing the linkages between service innovation and business strategy while the latter mainly focuses on the service innovation process(system) and service design. In addition, there are many case studies in domestic studies while many empirical studies in international studies. Domestic studies should increases the understanding of the interplay between service innovation and product innovation within manufacturing firms. Furthermore, rather than focusing on intrinsic distinctions between service innovation and product innovation, researchers should strive to develop and conceptualize service innovation in domestics studies. The present research also provides useful implications for practitioners. First, this study contributes to expand the current understanding of service innovation research by performing an extensive literature review. Second, tracing and comparing the progression and trends of service innovation research between international and domestic studies, this study showed the similarities and differences between them, which provide practical guidance on future research directions and research agenda. Third, this study performed literature review establishing the analysis system in the initial stage and using them to analyze articles, which is leading to explain the research review of service innovation more systematically and objectively. Finally, this study suggests the domestic researchers their future interests and topics of service innovation research.