• 한국의류학회지
• /
• 제38권3호
• /
• pp.293-304
• /
• 2014

This study investigated the effect of consumers' shopping value in social commerce on consumers' fashion shopping satisfaction and future behavioral intention. Respondents were limited to consumers aged 20 to 39 who had recently purchased fashion products through social commerce over the last month. The final analysis used 318 samples. Descriptive statistics, Cronbach's alpha, confirmatory factor analysis, and structural equation model were conducted. The results are as follows. First, hedonic and utilitarian shopping value significantly influenced consumers' fashion shopping satisfaction in social commerce. Hedonic shopping value was more strongly related to fashion shopping satisfaction. Second, fashion shopping satisfaction in social commerce had an effect on behavioral intention and SNS word-of-mouth. Behavioral intention consisted of repurchase intention and recommend intention. SNS word-of-mouth intention represented word-of-mouth intention using SNS such as Facebook and Twitter. When consumers were satisfied with their shopping experience, they were willing to have re-patronage intentions and SNS word-of-mouth intention. The results suggested that social commerce should try to raise consumers' fashion shopping satisfaction in social commerce and offer a pleasant experience. Also, social commerce should try to be connected to SNS such as Facebook and Twitter to increase word-of-mouth intention.

• 문화기술의 융합
• /
• 제6권1호
• /
• pp.389-393
• /
• 2020

세계적으로 로컬기반의 상품, 특히 농식품에 대한 관심과 중요성이 커지고 있는데 비해 이에 대한 체계적인 연구는 여전히 부족한 실정이다. 최근에는 농식품에 대해서도 소비자들이 브랜드를 중요하게 생각하는 경향을 보여주고 있어 로컬푸드와 로컬푸드 브랜드의 관계에 대해 연구를 시작하였다. 본 연구에서는 로컬푸드를 대상으로 로컬푸드상품과 로컬푸드 브랜드에 대한 이미지일치성이 브랜드선호와 구매의도에 미치는 영향을 살펴보았다. 연구의 결과 로컬푸드상품과 브랜드에 대한 이미지일치성이 강할수록 브랜드선호에 긍정적인 영향을 미치는 것으로 나타났다. 또한 브랜드 선호가 강할수록 고객의 재구매의도도 높게 나타났다.

• Asia Marketing Journal
• /
• 제17권4호
• /
• pp.43-61
• /
• 2016

This paper has identified some theoretical reasons and empirical evidence for negative scores that occur in Japan and Korea or unstable NPS scores that can be experienced. A psychological analysis of NPS results sheds light on the validity of the negative NPS scores that are often found in Japan and Korea. Usually customer experience surveys utilize a "single stimulus" such as the "company" or the "company's products / services." However, in the case of the "recommendation to friend" question of the NPS system there are two stimuli namely the "company product/service" and the influence of "friends." Hence, the survey outcomes from this question can be very different when compared with other single stimulus questions such as "overall satisfaction" or "repurchase." Japanese and Korean people may have a positive attitude towards the company but they will provide low NPS scores because they are reflecting that they would not run the risk of ruining their relationships with their friends by making a recommendation. As a result, in the NPS system these people will be labeled as "detractors" when in fact they are "ambivalent customers." Using several Japanese and Korean based marketing research industry examples and case studies, different strategies are proposed to address the issue of negative scores in the NPS system in Japan and Korea. The Customers Psyche appears to be the key determinant factors for both types of behavioural items (items with a single stimulus as well as items with two stimuli).

• 한국식생활문화학회지
• /
• 제25권5호
• /
• pp.516-524
• /
• 2010

Consumers are highly interested in processed fishery products that are healthy and superior in terms of convenience, nourishment, and taste. However, current domestic research on processed fishery products is marginal. We systematically analyzed consumer consumption patterns and the relationship to pursuit benefits, selection attributes, satisfaction levels, and reasons for purchase. Consumers considered product information the most important selection attribute, whereas convenience scored highest for pursuit benefits. Furthermore, the influences of selection attributes and pursuit benefits on satisfaction level and the reason for purchasing an item were analyzed using demographic properties as control variables. The variables that affected satisfaction level were residential district (region: B= -0.268, p<0.05.), recipe (B=0.098, p<0.05), nutrients (B=0.124, p<0.05), convenience (B=0.283, p<0.001), and economics (B=0.138, p<0.05). The variables affecting the reason for purchasing were nutrients (B=0.173, p<0.001), convenience (B=0.277, p<0.001) and satisfaction level (B=0.163, p<0.001). Pursuit intention had significant effects on purchase intention; however, selection attributes had no significant effect on purchase intention. Therefore, consumer satisfaction had a significant effect on purchase intention. This result showed that if consumers were satisfied, they intended to repurchase. Attempts to increase repurchases by consumer are needed by fulfilling consumer satisfaction. These data can be utilized as a fundamental reference for sales promotions.

• 웰빙융합연구
• /
• 제7권2호
• /
• pp.23-29
• /
• 2024

Purpose: This study aims to investigate consumer attitudes towards healthy foods, focusing on low-calorie options, and their impact on purchasing behavior. Methods: The study utilizes structural equation modeling, which incorporates statistical tools such as SPSS and AMOS for thorough analysis. This involves collecting data over a period of time and then inferring patterns and relationships through correlation and trend analysis. Results: The study found that attributes such as quality, price, functional value, and emotional value have a significant impact on customer satisfaction and repurchase intentions, but not on nutrition and brand. The study provides a comprehensive understanding of the factors that influence consumer attitudes and purchase behavior toward healthy indulgences in the context of low-calorie foods, and has important implications for both academic research and practical marketing strategies. Conclusions and Implications: This study provides new insights into consumer behavior theory by validating the impact of the perceived value of low-calorie products on attitudes and purchase behavior, which is of great academic value. It is also expected to provide useful information for the formulation of effective marketing strategies for low-calorie products and the development of products that meet consumer needs.

• 예술인문사회 융합 멀티미디어 논문지
• /
• 제7권11호
• /
• pp.1-15
• /
• 2017

수출전략형 할랄식품 개발에 있어서 소비자의 니즈분석과 소비성향 파악은 시장진출의 필수적인 과정이다. 본 연구는 인도네시아 무슬림 소비자의 인삼 및 홍삼제품에 대한 인식과 태도 및 이용실태를 조사하였다. 온라인 시스템을 이용한 웹 기반 설문조사방법으로 인도네시아에 거주하는 성인 남녀 무슬림 소비자 200명을 대상으로 인삼·홍삼제품에 대한 인지도, 섭취경험, 선호 및 비선호요인, 효능인식수준, 구매현황과 구매한 제품에 대한 만족도와 재구매 의사 등을 조사하였다. 연구결과 인도네시아 무슬림 소비자의 인삼·홍삼제품 인지도는 각각 58%, 51%정도로 나타났다. 특히, 남자, 20-30대, 소득이 중·상인 소비자에서 인삼·홍삼제품에 대한 인지도가 상대적으로 높았다. 인도네시아 무슬림 소비자가 인삼·홍삼제품을 섭취하는 이유는 건강증진, 기분전환, 질병예방의 순이었으며, 섭취경험이 있는 소비자는 인삼·홍삼제품의 효능에 대한 인식도가 매우 높았다. 특히, 20-30대는 40-50대 대비 건강증진, 기분전환, 주위권유 등의 이유로 인삼이나 홍삼제품을 섭취하며, 인터넷을 통하여, 면역력 증진, 피로개선, 남자 정력증강에 대한 효능을 알고 있었다. 인도네시아 무슬림 소비자의 인삼이나 홍삼 제품에 대한 만족도는 건강증진, 맛과 향, 포장규격과 디자인 순으로 높았으나 가격, 상품종류의 다양성은 개선할 부분으로 나타났다. 더욱이 지인 추천의향과 지속구입의향은 모두 높은 편으로 나타나 향후 할랄인증 인삼·홍삼제품 소비자의 세분화와 니즈분석을 통한 전략적인 제품개발이 필요하다고 판단된다.

• 패션비즈니스
• /
• 제17권3호
• /
• pp.58-73
• /
• 2013

In China, the phenomenon called 'Korean Wave' has boosted the interest in Korean pop culture, such as TV drama, music and films, and even in the general culture and society. As Korean singers, movie actors and talents become popular beyond acceptance of public culture, those who learn Korean, buy Korean products and visit Korea have emerged. Especially, most Chinese women have used Korean hair cosmetics and the interests in Korean hair cosmetics are increasing, since cosmetic companies entered China early due to Korean wave. Thus, the status of purchase of Korean hair cosmetics is growing day by day in China. In particular, since the environment is established to buy hair cosmetics easily in Myeong-dong which is one of the shopping tourism special districts, many Chinese tourists are crowded there. Based on such phenomenon, this study explored the differences in perceptions towards 'Korean Wave' among Chinese tourists who purchased Korean hair cosmetics in Myeong-dong, and analyzed the factors that largely determine the interest in Korean hair cosmetics and their purchase behavior. Therefore, this study is aimed at contributing to the development of hair cosmetics products and the market amid Korean Wave. As the research methods, 100 answered questionnaires were collected with target of Chinese tourists at 20s and 40s who purchased Korean hair cosmetics in Myeong-dong once 120 questionnaires were distributed. In-depth analysis was conducted and final research data were used. It was confirmed that Korean fever positively affected the Chinese tourists' purchase behavior and satisfaction of hair cosmetics, and the interests in Korean hair cosmetics at 20s were higher than at 40s. People at 20s had higher awareness, satisfaction and intention of repurchase of hair cosmetics compared rather than people at 40s. The research confirmed that Chinese tourists are very interested in Korean hair cosmetics as the pop music craze has led to the general Korean Wave, and differences in such perceptions have led to significant differences in the product purchase behavior.

• 마케팅과학연구
• /
• 제13권
• /
• pp.1-27
• /
• 2004

인터넷 쇼핑몰 초기부터 지금까지 쟁점이 되고 있는 이슈인 종합쇼핑몰이 더 유리한가 아니면 전문쇼핑몰이 더 유리한가를 점검해 보고 또한 두 쇼핑몰 유형의 성과에 영향을 주는 요인들에 차이가 있는지를 검토해 볼 필요가 있다. 본 논문의 연구목적은 소비자들의 인터넷 쇼핑몰 평가기준과 쇼핑만족, 재방문빈도, 재구매의도 간의 인과관계를 규명하고 그러한 관계와 영향요인들이 인터넷 종합쇼핑몰과 전문쇼핑몰간에 차이가 있는지를 분석하는 것이다. 구조방정식 모형을 사용하여 연구가설을 검정한 분석결과는 다음과 같다. 첫째, 종합쇼핑몰에서는 쇼핑몰의 오락성과 상품에 대한 제품인증, 상품경제성, 배송적시성이 쇼핑만족에 유의한 영향을 미치는 것으로 나타났고, 전문쇼핑몰에서는 소비자의 쇼핑만족에 정보유용성 상품경제성, 그리고 배송적시성 등이 유의한 평가속성으로 나타났다. 둘째 기대와는 다르게 쇼핑몰의 사이트 디자인과 상품다양성은 종합쇼핑몰, 전문쇼핑몰 모두에서 쇼핑만족에 유의한 변수로 작용하지 못하였다. 마지막으로 인터넷 쇼핑몰에서의 쇼핑만족은 종합쇼핑몰과 전문쇼핑몰 모두에서 재방문빈도와 재구매의도에 영향을 미치고 재방문빈도가 높을수록 재구매의도도 높아지는 것으로 나타났다. 이러한 분석결과를 바탕으로 관리적 시사점이 도출되었다.

• Human Ecology Research
• /
• 제61권3호
• /
• pp.389-399
• /
• 2023

Sustainable fashion products have different characteristics from typical fashion products. Therefore, this study focuses on shoes while exploring the expansion and development of sustainable fashion consumption as well as consumers' perceptions of the sustainability approaches practiced by shoe companies. In-depth interviews were conducted with 24 consumers, who had purchased sustainable shoes, in order to understand their purchase decision-making process and consumption characteristics, using the seven stages of the EBM model. In the "need recognition" stage, the survey participants' social background and family influences were categorized as macro factors, while their personal background influences were categorized as micro factors. In the "evaluation of alternatives" stage, participants reconfirmed whether or not to make a purchase based on the product's properties, such as price, brand value, and offered services. In the "purchase" stage, participants' purchase channels were determined according to their preferences as well as the selection pattern they followed until the final purchase within the chosen channel. In the "consumption" stage, the start of product ownership coincides with the start of using the products after making a purchase. In the "post-purchase assessment" stage, higher positive experiences led to a higher repurchase intention of sustainable shoes, while negative experiences caused participants to defer consumption and made them experience a sense of guilt for failing to consume sustainably. During the "post-purchase behavior" stage, which focused on the categories that the customers prioritized, many participants spread information about sustainable fashion to specific individuals through active online WOM behavior.

• 마케팅과학연구
• /
• 제18권1호
• /
• pp.33-58
• /
• 2008

본 연구는 서비스실패가 아니라 제품실패 이후, 회복노력의 효과를 실패심각성에 따라 확인하는 것이다. 회복노력은 보상노력, 장점노력 및 단점노력으로 구분되었다. 보상노력은 실패상황을 직접적으로 되돌리려는 의도로 구체적인 보상을 제공하는 방안으로, 장점노력은 제품실패를 초래하는 이유가 특정한 장점을 추구하는 과정에서 불가피하게 발생할 수 있는 문제임을 언급하는 것과 같이 추가적인 상대적 장점을 설명하는 방식으로, 그리고 단점노력은 자사제품이 서비스실패를 초래할 수 있는 문제점을 지니고 있는 반면에 경쟁제품은 또 다른 측면의 단점을 지니고 있다는 점을 부각시켜 소비자의 자사제품에 대한 부정적 태도를 회복시키려고 방안이라고 개념화되었다. 그러한 회복노력들이 실질적으로 효과가 있다고 결론을 내리기 위해서, 회복노력이 제공되지 않는 상황과 비교하여 소비자의 태도나 의향이 우호적인지 검토된다. 가설검증을 위해 화장품산업에서 소비자들을 대상으로 가상적인 시나리오를 이용한 실험을 실시하였다. 연구 결과, 전반적으로 회복노력들은 효과적인 전략임이 확인되었고, 보상노력은 장점노력이나 단점 노력보다 효과적이었다. 특히 심각성이 높은 실패조건에서 단점노력은 장점노력보다 긍정적인 제품태도를 유도하였다. 심각성이 낮은 실패조건에서 장점노력과 장점노력의 효과는 기대할 수 없었다.