• Journal of Information Technology Applications and Management
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• 제11권4호
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• pp.181-208
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• 2004

By the developing of Internet. the environments of the company have rapidly been changed. Especially. managers in the Internet shoppingmall have been try to provide excellent e-Services to their customers. e-Service i~ defined comprised of all interactive services that are delivered on the Internet uSing advanced telecommunications. information, and multimedia technologies. but according to study of e-Satisfy. com［2000］. customer service through internet is still neither effective nor efficient and poor service will impact on company's profit but excellent service can improve their value and quality of the service or product. In order to customer-oriented e-Services. this study suggested the QFD linked with e-Service quality model for the Internet shoppingmall service system. which can help determine design characteristics being relevant to customer's e-Service quality requirements. this hybrid model have two stages. In the first stage. we do measure service quality and find priorities of service quality attribute by purchase process. and in the second stage. on the basis of priority of e-Service quality attributes, we find design characteristics to maximize customer satisfaction. From this study, we provide internet shoppingmall managers with the implications for improvement of service quality, measuring quality of e-service, providing design characteristics for customer-oriented service quality.

• 한국화재소방학회논문지
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• 제22권5호
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• pp.105-111
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• 2008

우리나라의 "제조물책임법" 시행 후 발생할 수 있는 문제점을 보완하기 위해 화재조사 제도의 개선이 요구된다. 본 논문에서는 제조물책임법의 이론적 배경을 바탕으로 현재 시행되고 있는 국내 외 화재조사의 특성을 알아보고 비교하여 경찰화재조사, 소방화재조사, 사설 화재감정의 기관별 화재조사의 목적과 문제점을 파악하였다. 그에 따른 개선방안으로는 첫째, 민간 사설 화재감식, 감정, 해석 업체의 필요성 둘째, 화재조사 제도의 소방, 경찰의 일원화 셋째, 대학에 화재 감정 관련학과 설립과 감정업 자격 제도 신설 등을 제안하였다.

• 품질경영학회지
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• 제50권3호
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• pp.373-386
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• 2022

Purpose: This study proposes the application of Six Sigma management innovation method for more systematically enhanced execution of Quality by Design (QbD) activities. QbD requires a deeper understanding of the product and process at the design and development stage of the drug, and it is very important to ensure that no fault is fundamentally generated through thorough process control. Methods: Analyzing the background and specific procedures of quality improvement based on the drug design basis, and analyzing the key contents of each step, we have differentated and common points from the 6 Sigma methodology. We propose a new model of Six Sigma management innovation method suitable for pharmaceutical industry. Results: Regulatory agencies are demanding results from statistical analysis as a scientific basis in developing medicines to treat human life through quality improvement activities based on drug design. By utilizing the education system to improve the statistical analysis capacity in the Six Sigma activities and operating the 6 Sigma Belt system in conjunction, it helped systematically strengthen the execution power of quality improvement activities based on pharmaceutical design based on the members of the pharmaceutical industry. Conclusion: By using QbD Six Sigma, which combines quality enhancement based on pharmaceutical design basis and Six Sigma methodology suitable for pharmaceutical industry, it is possible to obtain satisfactory results both by pharmaceutical companies and regulators by using appropriate statistical analysis methods for preparing scientific evidence data required by regulatory.

• 한국산학기술학회논문지
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• 제15권8호
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• pp.5227-5232
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• 2014

소프트웨어 제품 위험을 초기단계에서 제거함으로써 품질이 높은 소프트웨어를 개발 할 수 있다. 이를 위해 위험을 효과적으로 분석하고 관리하는 위험 분석 시스템의 도입이 필요하다. 제품 위험 분석 및 도구의 관심이 확대 되고 있으나 기존의 위험 관련 도구는 위험 추적 수준으로 개발되었으며 분석 및 전략 수립은 지원하지 않아 조직에서 제품 위험 관리에 많은 어려움을 격고 있다. 이에 본 논문에서는 조직에서 소프트웨어 개발과정에서 야기 될 수 있는 제품 위험의 문제점을 초기단계에서 해결하고 축적된 품질 위험 데이터를 통하여 정형화할 수 있는 소프트웨어 위험 분석 시스템을 제안하였다. 또한 어떤 제품 위험을 분석하고 관리해야 하는지에 대한 가이드라인을 제공하고자 한다. 위험 분석 협의과정을 통하여 도출된 위험 아이템에 대하여 위험 분석정보와 전략 등을 제공하는 위험 분석 시스템을 구현하고 활용방안을 제시하였다.

• 감성과학
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• 제13권3호
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• pp.523-532
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• 2010

사용자들이 경험하는 감성 품질과 그 특성을 이해하는 것은 인터랙티브 제품의 사용자 인터페이스를 디자인하는데 있어 매우 중요한 일이다. 본 논문은 사용자 인터페이스와 관련된 감성 품질에 대한 일련의 실험연구와 분석을 통해 감성 품질에 대한 체계적인 접근 방안을 제시하고자 하였다. 우선 실제 사용자와 사용자 인터페이스 디자인 분야의 전문가들이 참여한 조사와 실험을 통해 6가지 차원들(유용성, 사용편의성, 심미성, 자극성, 정체성, 조화성)과 18가지 요소들로 구성된 감성 품질 프레임웍을 개발하였다. 다음으로 규명된 감성 품질들을 척도화한 후 실제 인터랙티브 제품과 사용자들을 대상으로 한 실험 연구를 통해 인터랙티브 제품의 다양한 감성 품질을 측정하고 각 품질의 차원들이 제품의 전반적인 만족도에 미치는 영향을 파악할 수 있음을 예시하였다. 마지막으로 품질 차원들 사이의 상대적인 중요도와 감성 품질의 변화를 가져올 수 있는 상황요인 등에 대한 분석과 논의를 통해 감성 품질의 구현과 관련된 향후 연구를 위한 기반 지식을 제공하였다.

• 품질경영학회지
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• 제22권4호
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• pp.132-151
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• 1994

Quality is a critical competitive factor in today's environment because of the impact of quality on market share, productivity and costs. Especially in Korean companies, the importance of quality is heightened as they are losing price competitiveness compared to the new industrialized countries. The traditional approach to quality improvement has been focused on workers. The primary means to achieving acceptable outgoing quality has been to inspect quality by adding more inspectors and inspection stations. This is an example of quality cost that can be reduced through the preventive actions against bad quality. Quality cost is best viewed as a measure of costs specifically associated with the achievement or nonachievement of product/service quality required by customers. This paper examines the concept of quality cost, provides guidance to implementing a quality cost system, and identifies the limitations of quality cost information. These limitations are the target for future research for an efficient and effective implementation of quality cost system.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 1996년도 추계학술대회 논문집
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• pp.846-850
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• 1996

Today's product development requires simultaneous satisfaction of low cost, high quality and fast time to market. It is, however, difficult for product designers and engineers to achieve this goal due to too many requirements. This study shows integrated Computer Aided Engineering (CAE) approach can help to achieve such goal. CAE can not only support designers when decision needs to be made during concept design period but also provide evaluation of the designed parts and guidance to the best design of products during detail design period. Furthermore, integration with virtual prototyping concept can reduce number of actual prototyping and consequently reduce product development cost and time considerably. In order to demonstrate its possibility, example of washing machine development using CAE and its results are presented in this study.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1318-1323
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• 2009

In recent years, dramatic advances in information technology have motivated the construction industry to improve its productivity. Computer-based information technology includes Computer-Aided Design (CAD), Computer-Aided Engineering (CAE), Computer-Aided Manufacturing (CAM), Enterprise Resource Planning (ERP), Digital Mock-Up (DMU) and Product Data Management (PDM). Most construction industries are trying to apply these technologies for quality improvement, reduction of construction time and cost. PDM is very useful for managing data and process related to product design and manufacturing. PDM system has various functions such as drawing and engineering document management, product structure and structure modification management, part classification management, workflow management, and project management. In this paper, PDM system was applied to the design of steel-concrete composite girder bridge. To make a practical guidance for PDM implementation to bridge design, the procedure for its implementation was presented. Consequently, this paper could be useful to enhance the efficiency of bridge design.

• 디지털융복합연구
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• 제11권3호
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• pp.41-48
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• 2013

3차원 텔레비전(3DTV)는 이차원 텔레비전(2DTV)을 대체할 새로운 혁신기술로 여러 제조사로부터 다양한 모델이 출시되고 있다. 3DTV는 매력적 요소에도 불구하고 내재된 문제점, 제조사별 기술적 차이점 때문에 소비자들은 제품선정을 위한 복잡한 의사결정 문제에 직면한다. 일반적으로 구매자들은 제품 사양을 비교하는 방식을 사용하지만 3DTV 특성상 실제 체험한 후 선택하는 것이 바람직하다. 본 연구는 소비자들이 3DTV 구매 의사결정을 지원하기 위한 일련의 방법론을 제안한다. 제품선정 기준을 도출하고 계층적분석과정(AHP) 모델을 구축한다. 이용자 테스트 방법을 제안하며 수치적 예제를 통해 제품의 우선순위가 결정되는 과정을 보인다.

• 한국소성가공학회:학술대회논문집
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• 한국소성가공학회 2008년도 추계학술대회 논문집
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• pp.50-53
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• 2008

It's so difficult to obtain simultaneously both product quality and improvement of the productivity of which products are in hot aluminum extrusion process. But significant improvements in productivity and extrudate quality result from die cooling system using nitrogen gas injection during aluminum hot extrusion. These benefits are due primarily to cooling effect nitrogen gas and removal of excess heat in the extrudate temperature. This investigation is carried out hot extrusion experiment, also compared cooling system with non-cooling system to inspect cooling effects on hot aluminum extrusion. The purpose of this investigation is estimated the grain growth fur the extrudate quality, and the ram speed for the improvement of the productivity.