• Korea Journal of Hospital Management
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• v.22 no.4
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• pp.74-86
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• 2017

Purposes: This study was performed to understand the recognition about accreditation motives, support within the hospital and accreditation survey process for the hospitals that participated in the accreditation program and to find out whether these factors are related to hospital management performances, so that the study can suggest plans for activation and development of the accreditation program. Methodology: This study was performed targeting 98 hospitals answered th the survey among 189 acute care hospitals that acquired accreditation from December 2010 to February 2014. For data analysis, frequency analysis, ${\chi}^2$-test, reliability analysis, ANOVA, Kruskal-Wallis H test and multiple regression analysis with SPSS 21.0 were used. Findings: The hospitals that had staff in charge of patient safety had bigger hospital culture change than those that didn't have(p<.05). In addition, the hospital culture change was bigger as internal motives were bigger, and as CEO's will was bigger(p<.05). Meanwhile, as maintenance rate of internal management after accreditation was higher, and as CEO's will was bigger, process improvement level was higher(p<.05). The quality improvement and patient satisfaction level were higher as CEO's will was bigger, and as suitability of survey process was recognized to be high(p<.05). As a result of analyzing the factors that affect hospital management performances with hospital culture change, process improvement and quality improvement combined, as internal management maintenance rate was higher, as CEO's will was bigger, and as suitability of survey process was higher, performances were higher(p<.05). Practical Implications: Hospitals need to reinforce internal motives to improve internal competences such as the whole system maintenance opportunity and staff training. In addition, the will of hospital director is most important, and if there is hospital director's interest in quality improvement and improvement intention definitely, employees voluntarily participate in and cooperate with the accreditation program, so that prompt medical service provision and high quality of medical services can be guaranteed, leading to hospitals' management performances.

• Journal of Applied Reliability
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• v.16 no.2
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• pp.98-103
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• 2016

Purpose: The purpose of this paper is to get a meaningful information for improving manufacturing quality of the products before they are produced in client's manufacturing process. Methods: A variety of data mining techniques have been being used for wide range of industries from process data in manufacturing factories for quality improvement. One application of those is to get meaningful information from process data in manufacturing factories for quality improvement. In this paper, the failure rate at client's manufacturing process is predicted by using the parameters of the characteristics of the product based on PCA (Principle Component Analysis) and regression analysis. Results: Through a case study, we proposed the predicting methodology and regression model. The proposed model is verified through comparing the failure rates of actual data and the estimated value. Conclusion: This study can provide the guidance for predicting the failure rate on the manufacturing process. And the manufacturers can prevent the defects by confirming the factor which affects the failure rate.

• Quality Improvement in Health Care
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• v.5 no.2
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• pp.324-334
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• 1998

Background : Strategic planning is an organizationwide or systemwide, ongoing look into the future usually of 2~3 years, based on objective analysis of the current environment and trends, but it can incorporate both short-term and long-term goals. The strategic planning process includes external analysis, internal analysis, issue analysis, development of mission, vision and values, and lastly development of organizational goals and objectives. As a part of the strategic quality planning process, certain service lines, important organizationwide functions, or key processes supporting these functions can be prioritized to expedite and roll out certain strategic goals. This is called strategic quality initiatives. Methods : We organized a quality improvement team, a subgroup of 21st century vision planning corps of our medical center, and pursued QI activities for improvement of healthcare environment, particularly in the admission setting. We developed a strategic quality initiative based on the results of patient satisfaction surveys, and carried out functions of self-directed work team. Results : The strategic goal was to be the benchmark for peer group hospitals in Korea for providing cost-effective best-practice. The QI team included 3 medical doctors, 1 nurse, 1 social worker, and 1 QI consultant as well as many operational members to support services and quality initiatives met every Tuesday for 18 weeks. Outcome objectives were to improve patient satisfaction score. The issues included in the objectives were comfort, temperature, noise, cleanliness of the admission wards, quality and education of patient meals, matters regarding the admission process, and an appurtenant facility such as restaurant or convenience store. Every issue was discussed and recommendations, conclusions and opportunities were implemented. Conclusions : By developing a strategic quality initiative as a part of the strategic quality planning process, and pursuing a self-directed work team, certain sen/ice lines, important organizationwide functions, or key processes supporting these functions can be improved effectively within a short period. Strategic quality initiatives serve to support, or roll out, certain strategic goals that are relevant to performance improvement and development of specific measurable outcome objectives, and associated performance measure for each initiative. Each strategic quality initiative should include a statement of intent outcome objectives, and performance measures. We will come back with follow up of the strategic quality initiative, for improvement of healthcare environment, and results of patient satisfaction re-survey.

• The KIPS Transactions:PartD
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• v.13D no.1 s.104
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• pp.75-86
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• 2006

This paper studied the improvement of software process of the software firms. Software process infrastructure level of software process is very important. This study provided that software process infrastructure have an significant influence on the process level, process infrastructure management level, and software process performance. The result showed that software process high level is elevated through management activity of organization infrastructure and technical infrastructure. And organization performance is elevated through fit between process level and quality culture of software process. Problem factors of software process infrastructure improvement is lack of process improvement mind, leadership and investment. Therefore software firms must construct process improvement through supporting of process quality mind and investment with process infrastructure improvement.

• Proceedings of the Safety Management and Science Conference
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• 2010.04a
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• pp.509-517
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• 2010

The paper proposes the misuse types of statistical quality tools according to the kind of data and the number of population in DMAIC process of six sigma. The result presented in this paper can be extended to the QC story 15 steps of QC circle. The study also provides the improvement methods about control chart, measurement system analysis, statistical difference, and practical equivalence.

• Journal of Korean Society for Quality Management
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• v.47 no.3
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• pp.437-451
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• 2019

Purpose: The purpose of this study is to improve the quality of the PGM system by improving the structure and production process of slip-ring rotary joint for radar. Methods: The improvement measures for each cause are established through failure analysis of broken items. Specifically, changing in the housing to improve the heating system. Changing the transportation method to prevent damage to equipment during transport. Changing work process of the attenuator ring to prevent damage. etc. Results: The results of this study are as follows; improving the heating system reduces heat generated by the attenuator by about 7 degrees and obtain additional temperature margins. Reduction of defect rate because of adding X-band rotary joint run-out measurement test, ESS of slip-ring rotary joint and Transportation improvement(reinforced flight boxes, tube protection, etc). Getting stable VSWR values by improving work process of attenuator overheating due to a bad bonding process. Conclusion: Through this study, improvements were made to slip-ring rotary joint that failed repeatedly for various reasons. As a result of the application of the improvements, the same fault does not occur until now, so we can see that the quality of PGM has improved.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.4
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• pp.38-44
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• 2013

Smart phones have brought rapid changes in this competitive world. Smart phone application developers are trying their best to consider the customer requirements in the most efficient way while considering all its attributes. However smart phone service quality has been given less consideration comparatively during the last few years. This paper proposes a measurement method for improving service quality of smart phone application. This method combines the service quality performance model (SQPM) and process capability index (PCI). The service quality performance model is used to identify service items that require improvement. Process capability index is used as a measure for prioritization of those improvements. Case study was carried out to search out important communication application service attributes. customer satisfaction level data was collected for users who used the application service. A total of twenty four service attributes were found during this survey. Using the joint approach of SQPM and PCI, five significant service attributes were prioritized for service quality improvement.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.43 no.2
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• pp.65-71
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• 2020

Worldwide plant market keeps maintaining steady growth rate and along with this trend, domestic plant market and its contractors also maintain such growing tendency. However, in spite of its external growth, win-win growth of domestic material industry that occupies the biggest share in plant industry cost portion is extremely marginal in reality. Domestic plant material suppliers are required to increase awareness of domestic material brand by securing quality and reliability of international standard through improvement of design quality superior to that of overseas material suppliers. Improvement of design quality of plant material becomes an essential element, not an option, for survival of domestic plant industry and its suppliers. Under this background, in this study, priority and importance by each evaluation index was analyzed by materializing plant design stage through survey of experts and defining evaluation index by each design stage and based on this analysis result, evaluation index of stage-gate based decision-making process that may improve design quality of plant material was suggested. It is considered that by utilizing evaluation index of stage-gate based decision-making process being suggested in this study, effective and efficient decision-making of project decision-makers would be enabled and it would be contributory to improve design quality of plant material.

• Journal of Korean Society on Water Environment
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• v.36 no.3
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• pp.245-254
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• 2020

Water quality improvement projects are being implemented without predicting the effect of water quality improvement on Lake Sapgyo. As the method of selecting the target stream for the effective conduct of water quality improvement projects the method of rating the streams were studied. To build a stream grading method, 60 major streams in the Lake Sapgyo system were monitored. The selection method of rivers subject to priority management for water quality improvement was applied to the stream grading method using the Analytic Hierarchy Process (AHP). The analysis of importance by site by stream grading method revealed the following: water quality (36.0%), flow (26.1%), travel load (13.4%), TMDL density (12.0%), TMDL (8.9%), and area (3.7%). The pollution level of the river was scored by using the stream grading method, and the ranking of 51 streams was calculated. Based on this, the group was classified into six grades (A-F). Among the groups, the F and E groups were selected as the priority management streams. Cheonan-Cheon (Cheonan City) was selected as the first stream to establish water quality improvement measures in the Lake Sapgyo system, and Seowoo-Cheon (Dangjin City) was selected as the second site, and Oncheon-Cheon (Asan City) was selected as the third site. Each local government is expected to improve the water quality improvement effect with limited resources when establishing and implementing water quality improvement measures for the streams (F group, E group) to be managed in this study.

• Environmental Engineering Research
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• v.19 no.4
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• pp.309-316
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• 2014

The water quality improvement of golf course ponds, as representative stagnant stream channels, was evaluated by applying a biological activated carbon (BAC) process composed of four consecutive activated carbon reactors. The study was performed from autumn to winter in order to evaluate the feasibility of the BAC process under low temperature conditions. In the study, water quality of pond A (target pond) and pond B (reference pond) were monitored. Pond water was pumped into the BAC process, and was then returned to the pond after treatment. The optimal conditions were determined to be 2 hr of empty bed contact time (EBCT) at a temperature above $4^{\circ}C$, in which improvements of chemical oxygen demand (COD), total nitrogen (TN) and total phosphorus (TP) of pond A compared to pond B were 3.62%, 3.48% and 1.81%, respectively. On the other hand, as the temperature was below $4^{\circ}C$, some degree of water quality improvement was achieved even when EBCT were 1 or 0.5 hr, suggesting that the BAC process can be successfully applied for the improvement of pond water quality in winter months. The values of biomass concentration and microorganism activity in each condition were highest where 2 hr of EBCT was applied at a temperature above $4^{\circ}C$, but values were similar throughout all treatment conditions, and thus, adsorption is considered to be the dominant factor affecting process efficiency. From the denaturing gel gradient electrophoresis (DGGE) results, no significant differences were observed among the activated carbon reactors, suggesting that the number of reactors in the system could be decreased for a more compact application of the system.