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The Impact of Service Quality on Service Satisfaction and Store Loyalty: Service Value as a Moderator (편의점의 서비스품질 요인이 서비스 만족 그리고 점포충성도에 미치는 영향: 서비스가치 조절효과를 중심으로)

  • Han, Sang-Ho;Yang, Heo-Chang;Kim, Jong-Lak
    • Journal of Distribution Science
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    • v.13 no.10
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    • pp.101-108
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    • 2015
  • Purpose - The convenience store business sector in South Korea has contributed to economic growth and job creation, and the growth potential of this market segment remains very high. In addition, service value is a more important factor than price in determining purchase intention. Research in the convenience store market is relatively very low compared to other retail sectors. In particular, research on service quality for the convenience of retailers who examine and analyze customer behavior and service quality factors used in the convenience store side of the situation is very inadequate. We have investigated the relationship of store service quality, service satisfaction, and store loyalty. In addition, we have examined the way service value moderates the relationship among these variables. Research design, data, and methodology - The questionnaire was developed using modified and supplementary questions based on the KD-SQS and RSQS models. The study suggested a theoretical model composed of 15 hypotheses on the relations between theoretic variables, and surveys conducted with consumers in discount stores in the Seoul and Gyunggi Metropolitan area in order to verify the hypotheses. We used the SPSS/PC statistical packages to analyze the results. The number of surveys used was 227. Moreover, a structural equating model was also used to analyze the reliability and validity of the composing elements and to verify the suggested hypotheses. Results - The overall results of this study are as follows. First, all service quality elements have a significant effect on service satisfaction. Second, all service quality elements have a significant effect on store loyalty. Third, service satisfaction has a significant effect on store loyalty. Finally, when the participants were divided into high and low service value the results of the multiple regression analyses showed that only the relationship between policy of service quality and satisfaction, and human interaction and policy of service quality and loyalty were significant. The implications are discussed based on the findings of the study. Conclusions - First, through direct hypotheses testing, we confirmed that the convenience service quality positively impacts the service satisfaction and loyalty of buyers. In particular, the reliability, origin benefit, and promotion were found to have more influence on satisfaction and loyalty of consumers of a convenience store. Further, for the service quality of the convenience for the consumer loyalty, greater human interaction was a high-value and statistically significantly higher than the degree of improvement in consumer loyalty. This underscores the importance of education and human services management of employees working in a convenience store. In particular, frequent changes in personnel generate results that negatively impact loyalty with customers. These results may lead to a serious problem in the economics of the store. Therefore, it should enhance the value of services through the establishment of training and compensation for employees. In addition, a certain educational level is required as well as a basis for compensation and retention.

A Study on the Development of the Indicator Sets for Evaluating the Sustainable Eco-tourism and It's Application (지속가능한 생태관광을 위한 평가지표 개발 및 적용에 관한 연구)

  • Lee, Jae-Hyuck;Lee, Hee Yeon
    • Journal of the Korean Geographical Society
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    • v.47 no.6
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    • pp.853-869
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    • 2012
  • Nowadays, in the context of growing environmental consciousness and tourism industry, 'eco-tourism' has been expanding rapidly worldwide, and it is viewed as the strategy of regional development. Ecotourism is also perceived potential as an effective tool for sustainable development. However, when poorly planned and implemented an ecotourism project, it can quickly turn economic gains into social and environmental disasters. The purpose of this study is to develop standard sets of indicators to measure sustainable ecotourism, and to evaluate ecotourism sustainability practically. This study applies the indicators sets to the ecotourism through the case studies of 10 Korean ecotourism sites. Using the indicators sets, the levels and characteristics of the sustainability of 10 eco-tour sites were measured and evaluated, which makes it possible to monitor sustainable ecotourism in the future. After setting weights among domains differently, the results of the sensitivity analysis showed that the rank changes of the eco-tourism sustainability was very small, implying that the problem of weights setting among each domain will not be critical. Base on the empirical analysis, this study suggests the application of sustainability indicator sets of eco-tourism in the normative, analytic, practical aspects.

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A Study on the Important Clause of International Sales Contract (국제물품매매계약(國際物品賣買契約)의 주요 조항(條項)에 관한 연구(硏究))

  • Park, Nam-Kyu
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.18
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    • pp.27-62
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    • 2002
  • The international sale contract is the central contracts in export-import transactions. A good sale contract or set of general conditions of sale will cover all the principal elements of the transaction, so that uncertainties are avoided. The parties' respective duties as concern the payment mechanism, transport contract and insurance responsibilities, inter alia, will all be clearly detailed in the contract. The following key clauses should be included in international contracts of sale and general conditions of sale: ${\bullet}$ preamble ${\bullet}$ identification of parties ${\bullet}$ description of goods ${\bullet}$ price and payment conditions ${\bullet}$ delivery periods and conditions ${\bullet}$ inspection of the goods - obligations and limitations ${\bullet}$ quantity or quality variations in the products delivered ${\bullet}$ reservation of title and passing of property rights ${\bullet}$ transfer of risk - how accomplished ${\bullet}$ seller's warranties and buyer's complaints ${\bullet}$ assignment of rights ${\bullet}$ force majeure clause and hardship clause ${\bullet}$ requirement that amendments and modifications be in writing ${\bullet}$ choice of law ${\bullet}$ choice of dispute resolution mechanism Under most systems of law, a party can be excused from a failure to perform a contract obligation which is caused by the intervention of a totally unforeseeable event, such as the outbreak of war, or an act of God such as an earthquake or hurricane. Under the American commercial code (UCC) the standard for this relief is one of commercial impracticability. In contrast, many civil law jurisdictions apply the term force majeure to this problem. Under CISG, the standard is based on the concept of impediments to performance. Because of the differences between these standards, parties might be well advised to draft their own force majeure, hardship, or excusable delays clause. The ICC publication, "Force Majeure and Hardship" provides a sample force majeure clause which can be incorporated by reference, as well as a hardship clause which must be expressly integrated in the contract. In addition, the ICC Model provides a similar, somewhat more concise formulation of a force majeure clause. When the seller wishes to devise his own excusable delays clause, he will seek to anticipate in its provision such potential difficulties as those related to obtaining government authorisations, changes in customs duties or regulations, drastic fluctuations in labour, materials, energy, or transportation prices, etc.

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A study on direction expression of time and space in film and - Focusing on Gilles Deleuze theory and intermediality theory-

  • Lim, Yong-Seob
    • Cartoon and Animation Studies
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    • s.48
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    • pp.141-172
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    • 2017
  • The film (2000) and (2016) are based on different time slips from each other. However, these two films have many common elements that make one illusion-based illusion. In the common elements, the main characters (being and thing) are traversed at different times and directed as a cyclical one. Also, among these, the movement link of the time and space has a commonality that it becomes possible through a medium ( - radio, you, there - pill). As a result, a series of scenes expressed in showed that the scene of produced in 2000 was greatly circulated. The reason why two movies have similar structure is that the basic framework of video media based on time slip is similar. Therefore, the purpose of this study is not to analyze the problem of quoting and borrowing of two films as mentioned in the paper. To add up, the material of video media is manifold which is a dynamic object of potential which is unlimited and opened, and by rearranging one media it can be created by escaping from one territory. Also, it is a study of analysis to contribute to producer or researcher as a time slip video creation reference connecting times based on the manifold arrangement from two films.

Experimental Study of Retrograde Cerebral Perfusion During Hypothermic Circulatory Arrest (초저체온 순환정지시 역행성 뇌혈 관류의 실험적 연구)

  • 김치경
    • Journal of Chest Surgery
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    • v.26 no.7
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    • pp.513-520
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    • 1993
  • Surgical treatment of aneurysm or dissection involving the ascending aorta and aortic arch still poses one of the most complicated technical and tactical challenges in surgery. The use of total circulatory arrest[TCA] with profound hypothermia in the surgical treatment of aneurysmal dissection involving the ascending aorta and aortic arch has been reported as popular surgical methods. However, the safe period of prolonged circulatory arrest with hypothermia remains controversial and ischemic damage to the central nervous system and uncontrollable perioperative bleeding have been the major problem. We have found profound hypothermic circulatory arrest with retrograde cerebral perfusion via the superior vena cava to achieve cerebral protection. We experiment the aortic anastomosis in 7 adult mongrel dogs, using profound hypothermic circulatory arrest with continuous retrograde cerebral perfusion[RGCP] via superior vena cava. We also studied the extent of cerebral protection using above surgical methods, by gas analysis of retrograde cerebral perfusion blood and returned blood of aortic arch, preoperative, intraoperative and postoperative electroencephalography and microscopic findings of brain tissue. The results were as follows: 1. The cooling time ranged from 15 minutes to 24 minutes[19.71$\pm$ 3.20 minutes] ; Aorta cross clamp time ranged from 70 minutes to 89 minutes[79.86 $\pm$ 7.54 minutes] ; Rewarming time ranged from 35 minutes to 47 minutes[42.86$\pm$ 4.30 minutes] ; The extracorporeal circulation time ranged from 118 minutes to 140 minutes[128.43$\pm$ 8.98 minutes] [Table 2]. 2. The oxygen content in the oxygenated blood after RGCP was 12.66$\pm$ 1.25 ml/dl. At 5 minutes after the initiation of RGCP, the oxygen content of returnedlood was 7.58$\pm$ 0.21 ml/dl, and at 15 minutes 7.35$\pm$ 0.17 ml/dl, at 30 minutes 7.20$\pm$ 0.19 ml/dl, at 60 minutes 6.63$\pm$ 0.14 ml/dl [Table 3]. 3. Intraoperative electroencephalographic finding revealed low amplitude potential during hypothermia, and no electrical impulse throughout the period of circulatory arrest and RGCP. Electrical activity appeared after reperfusion, and the electroencephalographic reading also recovered rapidly as body temperature returned to normal [Fig. 2]. 4. The microscopic finding of brain tissue showed widening of the interfibrillar spaces. But there was no evidence of tissue necrosis or hemorrhage [Fig. 3]. We concluded the retrograde cerebral perfusion during hypothermic circulatory arrest is a simplified technique that may have a excellent brain protection.

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The Reconstruction of Foot using Medial Plantar Flap (내측 족저 피판을 이용한 족부의 재건)

  • Chung, Duke-Whan;Lee, Jae-Hoon
    • Archives of Reconstructive Microsurgery
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    • v.11 no.2
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    • pp.153-161
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    • 2002
  • Purpose : Plantar surfaces, calcaneal area, and region of Achilles insertion, which are extremely related with weight-bearing area and shoes application, must be reconstructed with glabrous and strong fibrous skin. Numerous methods of reconstructing defects of these regions have been advocated, but the transfer of similar local tissue as a cutaneous flap with preservation of sensory potential would best serve the functional needs of the weight-bearing and non-weight-bearing surfaces of this region. Therefore it is recommended to use the limited skin of medial surface of foot that is similar to plantar region and non-weight-bearing area. In this paper we performed the medial plantar flap transfered as a fasciocutaneous island as one alterative for moderate-sized defects of the plantar forefoot, plantar heel, and area around the ankle in 25 cases and report the result, availability and problem of medial plantar flap. Materials and methods : We performed proximally based medial plantar flap in 22 cases and reverse flow island flap in 3 cases. Average age was $36.5(4{\sim}70)$ years and female was 3 cases. The causes of soft tissue defect were crushing injury on foot 4 cases, small bony exposure at lower leg 1 case, posterior heel defect with exposure of calcaneus 8 cases, severe sore at heel 2 cases, skin necrosis after trauma on posterior foot 4 cases, and defect on insertion area of Achilles tendon 6cases. Average follow up duration was 1.8(7 months-9.5 years) years. Results: Medial plantar flaps was successful in 22 patients. 18 patients preserved cutaneous branches of medial plantar nerve had sensation on transfered flap but diminished sensation or dysesthesia. At the follow up, we found there were no skin ulceration, recurrence of defect or skin breakdown in all 18 patients. But there was one case which occurred skin ulceration postoperatively among another 4 cases not contained medial plantar nerve. At the last follow up, all patients complained diminished sensation and paresthesia at medial plantar area distally to donor site, expecially with 4 patients having severe pain and discomfort during long-time walking. Conclusion : Medial plantar island flap based on medial plantar neurovascualr pedicle have low failure rate with strong fibrous skin and preserve sensibility of flap, so that it is useful method to reconstruct the skin and soft tissue defect of foot. But it should be emphasized that there are some complications such like pain and paresthesia by neuropraxia or injury of medial plantar nerve at more distal area than donor site. We may consider that medial plantar flap have limited flap size and small arc of rotation, and require skin graft closure of the donor defect and must chose this flap deliberately.

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Program Design and Implementation for Efficient Application of Heterogeneous Spatial Data Using GMLJP2 Image Compression Technique (GMLJP2 영상압축 기술을 이용한 다양한 공간자료의 효율적인 활용을 위한 프로그램 설계 및 구현)

  • Kim, Yoon-Hyung;Yom, Jae-Hong;Lee, Dong-Cheon
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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    • v.24 no.5
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    • pp.379-387
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    • 2006
  • The real world is spatially modelled conceptually either as discrete objects or earth surface. The generated data models are then usually represented as vector and raster respectively. Although there are limited cases where only one data model is sufficient to solve the spatial problem at hand, it is now generally accepted that GIS should be able to handle various types of data model. Recent advances in spatial technology introduced even more variety of heterogeneous data models and the need is ever growing to handle and manage efficiently these large variety of spatial data. The OGC (Open GIS Consortium), an international organization pursuing standardization in the geospatial industry. recently introduced the GMLJP2 (Geographic Mark-Up Language JP2) format which enables store and handle heterogeneous spatial data. The GMLJP2 format, which is based on the JP2 format which is an abbreviation for JPEG2000 wavelet image compression format, takes advantage of the versatility of the GML capabilities to add extra data on top of the compressed image. This study takes a close look into the GMLJP2 format to analyse and exploit its potential to handle and mange hetergeneous spatial data. Aerial image, digital map and LIDAR data were successfully transformed end archived into a single GMLJP2 file. A simple viewing program was made to view the heterogeneous spatial data from this single file.

Counter Measures of the Subway Terrorism through Case Analysis (사례분석을 통한 지하철 테러에 대한 대책)

  • Kwon, Jeong-Hoon;Kim, Tae-Hwan;Choi, Jong-Gyun
    • Korean Security Journal
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    • no.18
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    • pp.1-20
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    • 2009
  • Nowadays most nations around the world including Korea have experienced absolute shortages of available urban space. To solve various problems of the city, each nation constantly tends to extend the underground space. However there is a serious problem in making use of the underground space. Especially new terrorism coming into existence after 9.11 terror turns into the so-called ‘soft target’ which has something to do with public transportation facilities available to most people. Good examples are like these: poisonous gas attacks in Tokyo subway in 1995, Daegu subway station fire in 2003, serial bomb blast of London subway in 2005. In spite of being a concern on incidents related to the underground space it is inevitable to utilize the underground space and the tendency is growing. But Korea lags badly behind in foreign countries in this field and so seeking measures is urgently needed. Therefore the aim of this study is to note visible damages stemmed from the domestic and foreign underground space and propose more effective and adequate measures. Safety measures of terrorism are associated to minimize damage out of terrorism and they are as follows. In the first place, preparing protective equipment for saving a life from fire attacks and poisonous gas is needed urgently. In the second place, counterpart management on the spot and systematic security training should be established in order to minimize injury. In the third place, fire escapes must be provided for a rapid evacuation of potential unspecified individuals. In the fourth place, building up a network of related institutions is required for a systematic omnidirectional counterpart. Finally the Korean government ought to take fast and appropriate actions for the injured and bereaved family of the terror incident.

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Utilization of Industrial Wastes for Organic Fertilizer Use (유기질비료(有機質肥料) 자원(資源)으로서의 산업폐기물(産業廢棄物))

  • Han, Ki-Hak
    • Korean Journal of Soil Science and Fertilizer
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    • v.11 no.3
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    • pp.195-206
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    • 1979
  • Where the industrial waste is increasing in number of kind and in quantities by the industrialization and population increases, the pollution problem is not only national but grobal question of the day. This paper is trying to invite attentions by the people who are working in both sector-natural sciences and industries in reviewing limited reports and materials. 1. By the chemical evaluation of over 20 industrial waste produced in Korea, potential wastes for commercial fertilizer would be wastes from alcohol fermantation, beer brewery, leather processing, synthetic fiber, and coffee grounds. 2. The composition of city waste is differ from other countries and sludge cake from human feces processing is promising one in the organic matter and phosphate content particularly. However, the content of heavy matals, specific order, and availability of phosphate are the bottle-neck for the development. 3. There is one commercial fertilizer from industrial waste in the market. It is very reasonable in the content of nitrogen and organic matter, and its formulation and responeses on crops. 4. Discussions were also given on the general problems in processing and marketing of fertilizers from industrial waste, however, scientists and industrial owners have to pay more attention on the development of fertilizers from tire industrial wastes because of vital environmental protection view-point.

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Studies on Manufacturing Wood Particle-Polypropylene Fiber Composite Board

  • Lee, Chan-Ho;Eom, Young-Geun
    • Journal of the Korean Wood Science and Technology
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    • v.29 no.3
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    • pp.47-58
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    • 2001
  • For finding both ways of recycling the wood and plastic wastes and solving the problem of free formaldehyde gas emission through manufacturing wood particle-polypropylene fiber composite board without addition of formaldehyde-based thermosetting resin adhesive, control particleboards and nonwoven web composite boards from wood particle and polypropylene fiber formulation of 50 : 50, 60 : 40, and 70 : 30 were manufactured at density levels of 0.5, 0.6, 0.7, and 0.8 g/$cm^3$, and were tested both in the physical and mechanical properties according to ASTM D 1037-93. In the physical properties, control particleboard had significantly higher moisture content than composite board. In composite board, moisture content decreased with the increase of target density only in the board with higher content of polypropylene fiber and also appeared to increase with the increase of wood particle content at a given target density. Control particleboard showed significantly greater water absorption than composite board and its water absorption decreased with the increase of target density. In composite board, water absorption decreased with the increase of target density at a given formulation but increased with the increase of wood particle content at a given target density. After 2 and 24 hours immersion, control particleboard was significantly higher in thickness swelling than composite board and its thickness swelling increased with the increase of target density. In composite board, thickness swelling did not vary significantly with the target density at a given formulation but its thickness swelling increased as wood particle content increased at a given target density. Static bending MOR and MOE under dry and wet conditions increased with the increase of target density at a given formulation of wood particle and polypropylene fiber. Especially, the MOR and MOE under wet condition were considerably larger in composite board than in control particleboard. In general, composite board showed superior bending strength properties to control particleboard, And the composite board made from wood particle and polypropylene fiber formulation of 50 : 50 at target density of 0.8 g/$cm^3$ exhibited the greatest bending strength properties. Though problems in uniform mixing and strong binding of wood particle with polypropylene fiber are unavoidable due to their extremely different shape and polarity, wood particle-polypropylene fiber composite boards with higher performance, as a potential substitute for the commercial particleboards, could be made just by controlling processing variables.

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