• Title/Summary/Keyword: Port Components

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An Empirical Study on the Structural Relationships among Perceived Service Quality, Customer Satisfaction and Relationship Quality in Liner Shipping Companies - Focused on Freight Forwarder - (정기선사에 대한 지각된 서비스품질, 고객만족 및 관계질간의 구조적 관계에 관한 실증연구 - 운송주선인을 중심으로 -)

  • Choi, Young-Ro
    • Journal of Korea Port Economic Association
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    • v.26 no.4
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    • pp.147-167
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    • 2010
  • The purpose of this study is to analyze the components and verify the relationship among service quality, customer satisfaction and relationship quality in liner shipping company. In order to achieve the purpose of this study, literature survey related to service quality, customer satisfaction, relationship quality was carried out and took an empirical analysis by the use of questionnaire method for employees in international freight forwarders. The final results are as follows; First, correlations between service quality and customer satisfaction are found to be positive. But service quality component of tangibles and responsiveness with customer satisfaction are not to be positive. Second, as the other study on the similar logistics industries, the correlation between customer satisfaction and relationship quality is found to be positive in this study.

An Empirical Study on the Effect of Internal Marketing on the Job Satisfaction, Organizational Commitment and Turnover Intention in International Logistics Firm: Primarily on International Freight Forwarders (국제물류기업의 내부마케팅이 직무만족, 조직몰입과 이직의도에 미치는 영향에 관한 실증연구 - 복합운송주선업을 중심으로 -)

  • Choi, Young-Ro
    • Journal of Korea Port Economic Association
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    • v.25 no.4
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    • pp.45-62
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    • 2009
  • The purpose of this study is to analyze the components and to verify the relationship among internal marketing, job satisfaction, organizational commitment and turnover intention in international logistics firm. In order to achieve the purpose of this study, literature survey related to internal marketing, job satisfaction, organizational commitment and turnover intention was carried out and took an empirical analysis by the use of questionnaire method for employees in international logistics firm. The final results and conclusions are as follows; Internal marketing of international logistics firm was positively related to job satisfaction and organizational commitment. Internal marketing, Job satisfaction and organizational were negatively related to turnover intention. Through this results, to increase job satisfaction and organizational commitment, and to decrease turnover intention, it is necessary to concentrate on improving internal marketing strategy.

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The Effect of Service Orientation Effort on Job Satisfaction, Organizational Commitment and Turnover Intention in Logistics Firms (물류기업의 서비스지향적 노력이 직무만족, 조직몰입과 이직의도에 미치는 영향)

  • Choi, Young-Ro;Kim, Hyun-Duk
    • Journal of Korea Port Economic Association
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    • v.33 no.2
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    • pp.33-52
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    • 2017
  • The purpose of this study is to analyze the components and to verify the relationship among service orientation effort, job satisfaction, organizational commitment and turnover intention in logistics firms. A literature survey is presented; then, an empirical analysis is carried out using data from questionnaires to employees in logistics firms. The final results indicate that Service orientation effort of logistics firms is positively related to job satisfaction and organizational commitment. Moreover, service orientation effort, job satisfaction and organizational commitment are negatively related to turnover intention. Following these results, it is necessary to concentrate on enhancing the service orientation effort to increase job satisfaction and organizational commitment and decrease turnover intention.

An Empirical Study on the Influence of Shipping companies' Service Quality on Customer Satisfaction and Loyalty (해운서비스 품질이 고객만족과 충성도에 미치는 영향에 관한 실증연구)

  • Kim, Kwang-Ik;Shin, Han-Won;Lee, Soon-Hwan
    • Journal of Korea Port Economic Association
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    • v.25 no.1
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    • pp.223-248
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    • 2009
  • The purpose of this empirical study is to examine and explore the relationships between three variables; shipping companies' service quality, customer satisfaction and customer loyalty. Special features of this study could be summarized as following. First, this is empirical study based on market research according to the definition of 'customer' as freight forwarders and actual exporter/importer together contrary to previous studies. Second, to evaluate shipping companies' service quality, 5 components of SERVPERF model was used. Third, to test correlations between 3 variables; service quality, customer satisfactions and customer loyalty, statistical analysis was used with tools of SPSSWIN ver 15.0 and AMOS ver 7.0. For effective study, many thesis have been obtained through literature survey. However, major results were compiled from directly structured questionnaire, which were collected from Korean import/ export companies and freight forwarders.

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Speed Control of Marine Gas Turbine Engine using Nonlinear PID Controller (비선형 PID 제어기를 이용한 선박용 가스터빈 엔진의 속도 제어)

  • Lee, Yun-Hyung;So, Myung-Ok
    • Journal of Navigation and Port Research
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    • v.39 no.6
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    • pp.457-463
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    • 2015
  • A gas turbine engine plays an important role as a prime mover that is used in the marine transportation field as well as the space/aviation and power plant fields. However, it has a complicated structure and there is a time delay element in the combustion process. Therefore, an elaborate mathematical model needs to be developed to control a gas turbine engine. In this study, a modeling technique for a gas generator, a PLA actuator, and a metering valve, which are major components of a gas turbine engine, is explained. In addition, sub-models are obtained at several operating points in a steady state based on the trial running data of a gas turbine engine, and a method for controlling the engine speed is proposed by designing an NPID controller for each sub-model. The proposed NPID controller uses three kinds of gains that are implemented with a nonlinear function. The parameters of the NPID controller are tuned using real-coded genetic algorithms in terms of minimizing the objective function. The validity of the proposed method is examined by applying to a gas turbine engine and by conducting a simulation.

A Study on Relationship between Service Orientation, Employee Satisfaction, Customer Orientation and Business Performance of Liner Shipping Company (정기선사의 서비스지향성, 종업원의 만족 및 고객지향성, 기업성과의 관계에 관한 연구)

  • Song, Dae-Kil;Shin, Han-Won;Choi, Young-Ro
    • Journal of Korea Port Economic Association
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    • v.25 no.2
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    • pp.25-56
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    • 2009
  • The purpose of this study is to analyze the components and to verify the relationship between service orientation, employee satisfaction, customer orientation and business performance of liner shipping company. In order to achieve the purpose of this study, literature survey related to service orientation, employee satisfaction, customer orientation and business performance was carried out and took a empirical analysis by the use of questionnaire method for employees in liner shipping company. The final results and conclusions are as follows; Service orientation of liner shipping company is a major element which has an effect on employee satisfaction. It has also effect on employee's dedicational attitude to achieve company's goal with pride on their duty and organization. In addition to, the relationship between service orientation, employee satisfaction, customer orientation and business performance finally reach to valuable attitude related in customer's satisfaction, and then it will read up high business performance and successful attainment.

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A Study for the Development of Fault Diagnosis Technology Based on Condition Monitoring of Marine Engine (선박 엔진의 상태감시 기반 고장진단 기술 개발에 관한 연구)

  • Park, Jae-Cheul;Jang, Hwa-Sup;Jo, Yeon-Hwa
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2019.05a
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    • pp.230-231
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    • 2019
  • This study is a development on condition based maintenance(CBM) technology which is a core item of future autonomous ships. It is developing to design & installation of condition monitoring system and acquisition & processing of data from ongoing ships for fault prediction & prognosis of engine in operation. The ultimate goal of this study is to develop a predicts and decision support software for marine engine faults. To do this, the FMEA and fault tree analysis of the main engine should be accompanied by the analysis of classification of system, identification of the components, the type of faults, and the cause and phenomenon of the failure. Finally, the CBM system solution software could predict and diagnose the failure of main engine through integrated analysis for bid-data of ongoing ships and engineering knowledge. Through this study, it is possible to pro-actively cope with abnormal signals of engine and to manage efficiently, and as a result, expected that marine accident and ship operation loss during navigation will be prevented in advance.

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A Study on the Regional Development Effects by the Location of a New Automobile Assembly Plant -In the Case of Hyundai Motors Co. in Yulchon Industrial Complex, Chonnam Province- (자동차공업의 입지와 지역발전에 관한 연구 -전남 율촌 산업단지를 사례로-)

  • Lee, Jeong-Rock;Lee, Sang-Seok
    • Journal of the Korean association of regional geographers
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    • v.4 no.1
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    • pp.77-98
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    • 1998
  • In general, spatial imbalance in regional growth is a major cause of social and political conflicts within a state. In Korea, this inequality has functioned as a threat to the state's integration. With the economic development policies by regional industrialization over the past three decades, most of the industrial activities have been concentrated in Seoul and Pusan metropolitan areas, which are surrounded by Kyonggi, Kyongnam provinces respectively. Compared to these areas, Chonnam and Chonbuk provinces have lagged behind in economic development. Therefore, in order to increase the regional economic development of the southwestern region in Korea, the central government has been enforcing several policies aimed at regional industrialization since the 1980s. The purpose of this study focuses on the regional economic impacts of a newly established industrial estate-Yulchon industrial complex- which would act as a regional growth center in the Kwangyang bay area. The Kwangyang bay area consists of several industrial estates such as Kwangyang Iron and Steel Co. and its related industrial complex, Chuam rural industrial estate, Yeochon industrial complex, and so on. In addition, the Kwangyang container port was constructed in 1997. The Kwangyang bay area has been changing to a new industrial district in the southwestern part of Korea as a result of industrialization policies which were activated by central government. The Yulchon industrial complex, which is expected to be completed in 2001, would draw many manufacturing plants. For example, Hyundai Motors Co. has a plan to locate a new automobile assembly plant within the estate. As the plan has high probability to be realized, it will be interesting to study the effects a new automobile assembly plant and its related production linkages have on the region. This study is to estimate the expected structural characteristics of automobile production activities in Yulchon. The following details will be discussed: the regional economic impacts of a new automobile industry in Yulchon industrial complex, the production linkage formation via hierarchical subcontracting systems, the alternative strategies to promote the growth of regional economies, and the scheme to improve the auto-parts and components industry in Kwangju and Chonnam provinces by establishing auto-mobile production function. Automoblie industry generally gives great influences on not only regional economies but the related industries, for example, the firms producing automotive components. If a new plant producing automobiles and its related firms producing components are to be established in Yulchon, they will affect on the regional development directions and change the regional characteristics of industrial structure. In order to increase the spread effects of the new industry in Yulchon industrial complex, almost all of the automobile production processes must be organized concurrently within a limited range of distance. There is an imperative that the co-operation system should be structured between the assembly firm and many firms producing its components. In addition to those, it would be required such as the effective division of labors between the firms, much more capabilities in the technical innovations, and the reconstruction of interrelationship between the labor unions and the firms' managers.

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Analysis of Littoral Currents by the Coupled Hydrodynamic Model (복합해수유동 수치모형에 의한 조간대 연안류의 해석)

  • Lee, Jong-Sup;Kwon, Kyong-Hwan;Park, Il-Heum
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.20 no.2
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    • pp.247-258
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    • 2014
  • To evaluate the influence of the external force components on the littoral currents in the Gusipo beach, Jeonbuk, West Coast of Korea where a wide tidal sand flat developed, a coupled hydrodynamic model considered real time tidal currents and wave-induced currents was constructed in which the EFDC for tides and tidal currents, the SWAN for waves and the SHORECIRC for wave-induced currents were used as the hindcasting models. A series of field observations for tides, tidal currents and incident waves were carried out and especially to observe the littoral currents in the tidal sand flat, the GPS mounted and light weight drogues were used. Also wind data were collected from the adjacent weather station. To analyze the littoral current components, the numerical drogue tracking results considered real time winds, tides and waves were compared with the field drogue data. The drift speed of numerical drogues was reproduced as the range of 68.0~105.2% compared with the field data and the velocity error of main direction component showed a good result as -16.7~10.0%. As a result, in the mild slope tidal flat including wide surf zone, the tides and winds were the major affection component of the littoral currents, on the other hand, the wave-induced currents seemed the minor component when the incident wave heights were relatively small.

Self-Diagnostic Signal Monitoring System of KWP2000 Vehicle ECU using Bluetooth

  • Choi, Kwang-Hun;Lee, Hyun-Ho;Lee, Young-Choon;Kwon, Tae-Kyu;Lee, Seong-Cheol
    • 제어로봇시스템학회:학술대회논문집
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    • 2004.08a
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    • pp.132-137
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    • 2004
  • On-Board Diagnostic(OBD) systems are in most cars and light trucks on the load today. During the 1970's and early 1980's manufacturers started using electronic means to control engine functions and diagnose engine problems. The CARB's diagnostic requirements to meet EPA emission standards have been designated as OBD with a goal of monitoring all of the emissions-related components, as well as the chassis, body, accessory devices and the diagnostic control network of the vehicle for proper operation. In this paper, we present a remote measurement system for the wireless monitoring of diagnosis signal and sensors output signals of ECU adopted KWP2000, united the OBD communication protocol, on OBD-compliant vehicle using the wirless communication technique of Bluetooth. In order to measure the ECU signals, the interface circuit is designed to communicate ECU and designed terminal wirelessly according to the ISO, SAE regulation of communication protocol standard. A microprocessor S3C3410X is used for communicating ECU signals. The embedded system's software is programmed to measure the ECU signals using the ARM compiler and ANCI C based on MicroC/OS kernel to communicate between bluetooth modules using bluetooth stack. The diagnostic system is developed using Visual C++ MFC and protocol stack of bluetooth for Windows environment. The self-diagnosis and sensor output signals of ECU is able to monitor using PC with bluetooth board connected in serial port of PC. The algorithms for measuring the ECU sensor output and self-diagnostic signals are verified to monitor ECU state. At the same time, the information to fix the vehicle's problem can be shown on the developed monitoring software. The possibility for remote measurement of self-diagnosis and sensor signals of ECU adopted KWP2000 in embedded system verified through the developed systems and algorithms.

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