• 가정과삶의질연구
• /
• 제20권3호
• /
• pp.113-124
• /
• 2002

The purpose of this study was to identify the subarea of customer complaints handling service and to accomplish the data for an improvement of complaints handling get service through the evaluation of the importance and performance on customer handling service as subdivisions of customer complaints handling service. The data were collected 303 female/male, 20-30 age by outline survey. The major findings of this study were as follows: 1) The subdivisions of customer complaints handling service were classified into four different factors ; promptness, empathy, information, policy factors. 2) As the subdivisions factors, importance was promptness, empathy>information>policy factor and performance was empathy>information>promptness>policy factor in order. 3) There were question asking the performance evaluation of influencing the total satisfaction of customer complaints handling service. There were promptness, empathy of performance evaluation of influencing the total satisfaction.

• ETRI Journal
• /
• 제36권4호
• /
• pp.572-580
• /
• 2014

Mobile operators in saturated markets increasingly favor mobile network sharing (MNS) over facility-based competition. Previous research examining MNS primarily focused on its positive effects, while the negative effects were largely overlooked. This study proposes a decision-making model using an analytic hierarchy process technique to evaluate decision-making criteria among various types of MNS policies. The decision-making model was applied to Wireless Broadband services in Korea to determine the relative importance of both positive and negative evaluation criteria and preference among multiple types of MNS policies. Positive evaluation criteria (that is, efficiency) were far greater in importance than negative evaluation criteria (that is, competition harm). The preference for adopting MNS among five alternative approaches was also revealed. The study findings offer immediate policy insights in Korea and provide a decision-making framework for policy makers in other countries to utilize.

• 보건행정학회지
• /
• 제26권2호
• /
• pp.93-94
• /
• 2016

• Nutrition Research and Practice
• /
• 제6권5호
• /
• pp.436-443
• /
• 2012

Previous Korean total diet studies (KTDSs) have estimated dietary exposure to toxic chemicals based on 110-120 representative foods selected from over 500 foods appeared in the Korea National Health & Nutrition Examination Surveys (KNHANES), which would result in a possible underestimation. In order to find measures for a closer-to-real estimate of dietary exposure to heavy metals, this study examined the feasibility of mapping foods to the representative foods in the KTDS by comparing estimates. In mapping, those foods not analyzed in the 2009 KTDS (443 out of 559 foods appeared in the 2007 KNHANES) were mapped to the 114 representative foods used in the 2009 KTDS based on the closeness in regards to biological systematics and morphological similarity. Dietary exposures to total mercury and lead were re-estimated using the content of total mercury and lead in 114 foods analyzed in the 2009 KTDS, food intake, and individual's own body weight for respondents in the 2007 KNHANES instead of mean body weight of Koreans used in the 2009 KTDS. The re-estimates of exposure with mapping were approximately 50% higher than the original estimates reported in the 2009 KTDS. In addition, mapping enabled the comparison of percentile distribution of the exposure among populations of different age groups. In conclusion, estimates via mapping resulted in a more comprehensive estimation of dietary exposure to heavy metals present in foods that Koreans consume.

• 보건행정학회지
• /
• 제14권2호
• /
• pp.58-77
• /
• 2004

Cost containment has become high political issues since financial crisis of the Korean Health Insurance fund in 2000. Korean Government has developed and implemented several measures to reduce the pharmaceutical expenditures. Pharmaceutical economic evaluation can be a tool in decision to allocate scare resource efficiently. In order to increase the quality of economic evaluation for pharmaceuticals, the Korean Health Insurance Review Agency(HIRA) is considering the development of a guideline for economic evaluation. It mandates that pharmaceutical companies could submit the result of an economic evaluation when demanding reimbursement of new pharmaceutical drugs. The purpose of this study is to provide a critical review of the economic evaluations of health care technologies published in the Korean context whether they have been performed according to current guidelines and therefore whether their results are directly useful for decision making. We found there exist important problems and deviation from, good practice' both in the general features of the studies, like the study design and perspective, and in terms of cost measurement and valuation. There are needs to develop clear guidelines and to educate and train researchers in performing economic evaluations.

• 정보관리학회지
• /
• 제32권1호
• /
• pp.43-62
• /
• 2015

본 연구는 국내 공공도서관에서 장서개발정책 수립 시에 활용할 수 있는 다양한 장서평가 지표를 제시할 목적으로 수행되었다. 이러한 탐색적 연구를 위하여 공공도서관의 실제 데이터를 개별 장서평가 지표에 적용하는 사례연구를 통해서 그 활용 가능성을 확인하고자 하였다. 장서평가 지표 분석을 위하여 서울시 광진구립도서관의 최근 10년간 장서대출 데이터가 이용되었다. 주요 장서평가 지표로는 연도별 구입도서의 장서회전율과 이용계수, 연도별 사서 추천도서 장서회전율과 이용계수, 연도별 비대출도서 비율, 대출자 거주지별 도서관 이용도 등이 분석되었다.

• Asian Journal of Innovation and Policy
• /
• 제9권1호
• /
• pp.36-55
• /
• 2020

Climate change is one of the most discussed issues in international for a today. Evaluating the effect of climate change at a regional level and setting up an appropriate policy to address the issues associated with climate change require a proper evaluation process on the climate change and adaptation projects already implemented. Although various evaluation approaches to climate change adaptation programs have been proposed, it is rare to find a proper systematic approach to evaluating the reliability of those climate change adaptation programs. In the current situation regarding the system to evaluate climate change adaptation programs, the purpose of this study is to suggest a theoretical and standardized evaluation system on the reliability of climate change adaptation schemes. The new approach suggested in this paper will be appropriate when requiring a confidence level for adaptation programs that are specially localized and categorized. Using various quantitative and qualitative evaluation methods with the inherent reality mechanism, we provide a conceptual framework to measure the reliability of climate change adaptation programs with a flexible adjustment process. With the proposed framework, it is possible to provide the level of confidence on the results collected from the evaluation systems and construct a standardized, system-wide assessment procedure toward climate change adaptation policies. By applying this approach based on scientific evidence on the reliability of climate change adaptation policies, appropriate and efficient climate change adaptation programs will be properly designed for and implemented in Korea.

• 디지털융복합연구
• /
• 제12권5호
• /
• pp.443-450
• /
• 2014

외래 관광객 천만명 시대에 관광콘텐츠로서 공연관광의 중요성이 높아지고 있으며 공연관광 외래객이 2012년도 162만명을 돌파한 상황에서 공연관광 상품의 양적 성장뿐만 아니라 질적 성장을 위한 정부의 정책적 지원이 필요한 시점이다. 이러한 공연관광 상품은 관광산업의 성장을 제고할 수 있는 고부가가치 콘텐츠로 기존 작품뿐만 아니라 신규공연관광 상품에 대한 중장기적인 관점의 지원정책 및 평가척도 마련이 시급하다. 이를 위해 공연 전문가의 FGI와 AHP 분석을 활용하여, 관광 상품으로서 공연작품에 대한 정책적 지원방안 마련을 위한 평가척도를 개발하였다. 공연관광에 대한 학문적, 공연산업의 현실적 측면을 고려한 최종 도출된 척도는 4개의 대분류, 12개의 중 분류, 39개의 세부항목으로 구성되었으며, 각 척도의 AHP 분석을 통한 공연관광 상품의 현황조사 등은 공연관광 상품의 개선 방안을 제시할 수 있을 것으로 기대된다.

• 한국산림과학회지
• /
• 제97권3호
• /
• pp.255-265
• /
• 2008

본 연구는 산림자원육성정책을 추진함에 있어서 정책결과와 정책효과에 영향을 미치는 요인과 그 관계를 측정 분석하여 이를 바탕으로 앞으로 산림자원육성정책의 성공적 추진을 위한 유용한 정보를 제공하는 데 목적이 있다. 자료는 산림자원 육성정책을 수립 집행하는데 직 간접적으로 관여하거나 영향을 미치는 공무원과 민간인 등 이해관계자를 대상으로 조사하였다. 본 연구는 산림자원육성정책을 LISREL 모델을 이용하여 실증적으로 분석 평가하였다. 분석 결과 산림자원 육성정책의 경우 정책결과는 문제인식의 적합성, 정책결정의 적합성, 정책집행의 합리성이 매우 유의적인 영향관계가 있으며, 정책지지도는 정책효과에, 정책결과는 정책효과에 각각 유의적인 영향을 미치는 것으로 나타났다. 또한 잠재변수와 측정변수 간, 잠재변수 상호간 경로계수가 대부분 유의한 정(+)의 계수를 나타내고 있어 산림자원 육성정책은 정책결과 측면에서 아주 성공적인 정책으로 평가되었고, 정책효과에 있어서도 아주 성공적인 정책으로 평가되었다.

• 한국경영과학회지
• /
• 제6권2호
• /
• pp.7-11
• /
• 1981

An inspection-maintenance policy is investigated for a system having various states. A policy is characterized by the type of maintenance and the next inspection time. Maintenance actions are classified into various types according to the depth of maintenance. Policy evaluation criterion is the expected cost accumulated up to the failure of the system. The problem is formulated as a Markov decision process and an optimal policy is found by using a policy improvement procedure. A numerical example illustrates the policy for a system having five states.