• Title/Summary/Keyword: Personalized Support Services

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A Study on Information Needs and Behavior for the Development of Academic Library Services (대학도서관 서비스 개발을 위한 이용자 정보요구 및 정보행위 연구)

  • Kim, Hyeyoung;Kim, Giyeong;Min, Yoonkyung;Lee, Jee Yeon
    • Journal of the Korean Society for information Management
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    • v.38 no.2
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    • pp.305-336
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    • 2021
  • This study explored the user's information needs and information behavior for the development of academic library services. The content analysis of qualitative data showed that the in-depth interview participants have six types of information needs such as 'suitability, up-to-dateness, uniqueness, reliability, practicality, and convenience' while going through societal, educational, and research-related changes. Interview participants solved their information needs by acquiring the resources necessary for each individual's task through information behaviors using information media, human resources and the places. Each participant tried to solve his/her information problem through individual efforts based on their different media and information utilization capabilities. Based on the analysis, this study presented four directions in the development of academic library services. They are an personalized information literacy service, a space to meet the characteristics of information needs, an infrastructure platform for exchanging human resources, and an accessible support service for utilizing information media.

A Study on Enhancing Personalization Recommendation Service Performance with CNN-based Review Helpfulness Score Prediction (CNN 기반 리뷰 유용성 점수 예측을 통한 개인화 추천 서비스 성능 향상에 관한 연구)

  • Li, Qinglong;Lee, Byunghyun;Li, Xinzhe;Kim, Jae Kyeong
    • Journal of Intelligence and Information Systems
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    • v.27 no.3
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    • pp.29-56
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    • 2021
  • Recently, various types of products have been launched with the rapid growth of the e-commerce market. As a result, many users face information overload problems, which is time-consuming in the purchasing decision-making process. Therefore, the importance of a personalized recommendation service that can provide customized products and services to users is emerging. For example, global companies such as Netflix, Amazon, and Google have introduced personalized recommendation services to support users' purchasing decisions. Accordingly, the user's information search cost can reduce which can positively affect the company's sales increase. The existing personalized recommendation service research applied Collaborative Filtering (CF) technique predicts user preference mainly use quantified information. However, the recommendation performance may have decreased if only use quantitative information. To improve the problems of such existing studies, many studies using reviews to enhance recommendation performance. However, reviews contain factors that hinder purchasing decisions, such as advertising content, false comments, meaningless or irrelevant content. When providing recommendation service uses a review that includes these factors can lead to decrease recommendation performance. Therefore, we proposed a novel recommendation methodology through CNN-based review usefulness score prediction to improve these problems. The results show that the proposed methodology has better prediction performance than the recommendation method considering all existing preference ratings. In addition, the results suggest that can enhance the performance of traditional CF when the information on review usefulness reflects in the personalized recommendation service.

Development of Health Indices and Market Segmentation Strategies for Senior Health Services

  • Shin, Jeong-Hun
    • The Journal of Industrial Distribution & Business
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    • v.9 no.11
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    • pp.7-15
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    • 2018
  • Purpose - This study surveys factors such as lifestyles, nutritional status, physical indicators, and physical fitness levels that affect the health of seniors over the age of 65 and based on the collected data attempts to create a senior health index model that provides health service information, help support seniors' successful aging, and improve their quality of life. Research design, data, and methodology - This paper conducted the development for senior health index model and the cross validity verification to examine the status of senior health level, and aimed at setting the health status evaluation criteria. Seniors 384 usable data were analyzed. Results - As an attempt to segment the senior health service market, I divided the results of this study based on measurability, accessibility, disparity between groups, and the size of the potential client base. I divided the senior market into five subgroups: very healthy, healthy, normal, weak, and very weak. Conclusions - The findings of this study may prove useful in preparing for the forthcoming super-aged society through segmentation of the senior market, understanding differences between groups with different health conditions, and discovering effective marketing strategies that meet the demands of different senior groups.

A Study on Evaluation of e-learners' Concentration by using Machine Learning (머신러닝을 이용한 이러닝 학습자 집중도 평가 연구)

  • Jeong, Young-Sang;Joo, Min-Sung;Cho, Nam-Wook
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.18 no.4
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    • pp.67-75
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    • 2022
  • Recently, e-learning has been attracting significant attention due to COVID-19. However, while e-learning has many advantages, it has disadvantages as well. One of the main disadvantages of e-learning is that it is difficult for teachers to continuously and systematically monitor learners. Although services such as personalized e-learning are provided to compensate for the shortcoming, systematic monitoring of learners' concentration is insufficient. This study suggests a method to evaluate the learner's concentration by applying machine learning techniques. In this study, emotion and gaze data were extracted from 184 videos of 92 participants. First, the learners' concentration was labeled by experts. Then, statistical-based status indicators were preprocessed from the data. Random Forests (RF), Support Vector Machines (SVMs), Multilayer Perceptron (MLP), and an ensemble model have been used in the experiment. Long Short-Term Memory (LSTM) has also been used for comparison. As a result, it was possible to predict e-learners' concentration with an accuracy of 90.54%. This study is expected to improve learners' immersion by providing a customized educational curriculum according to the learner's concentration level.

Proposal for a Responsive User Interface System based on MPEG-UD (MPEG-UD 기반 사용자 인터페이스 생성 시스템 제안)

  • Moon, Jaewon;Lim, Tae-Beom;Kum, Seungwoo;Kim, Taeyang;Shin, Dong-Hee
    • Journal of Internet Computing and Services
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    • v.15 no.5
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    • pp.83-93
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    • 2014
  • Providing personalized services customized to users' needs and preferences becomes highlighted as a key area of user-context computing. It is essential for context-aware technology to be developed more intelligent and meaningful services by being widely applied to a variety of sectors and domains. SDO (Standard Development Organization) such as MPEG and W3C has been actively developed to be standardized services and to improve context-awareness services. Yet current standards related to context-aware technology, such as MPEG-7, MPEG-21, MPEG-V, and emotionML, are not capable enough to support various systems and diverse services. Against this backdrop, the MPEG User Description, referred to also as MPEG-UD Standard, is to ensure interoperability among recommendation services, which take into account user's context when generating recommendations to users. In this light, we introduce standards related to the user context and propose the structure for RD-Engine and the Remote Responsive User Interface(RRUI) system in reference to MPEG-UD. This system collects unit resources matching specific condition according to the user's contexts described by MPEG-UD. In so doing, it improves adaptive user interface considering device features in real-time. By automatically generating adaptive user interfaces tailored to an individual's contexts, the proposed system aims to achieve high-quality user experience for a complex service.

Designing Mobile Framework for Intelligent Personalized Marketing Service in Interactive Exhibition Space (인터랙티브 전시 환경에서 개인화 마케팅 서비스를 위한 모바일 프레임워크 설계)

  • Bae, Jong-Hwan;Sho, Su-Hwan;Choi, Lee-Kwon
    • Journal of Intelligence and Information Systems
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    • v.18 no.1
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    • pp.59-69
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    • 2012
  • As exhibition industry, which is a part of 17 new growth engines of the government, is related to other industries such as tourism, transportation and financial industries. So it has a significant ripple effect on other industries. Exhibition is a knowledge-intensive, eco-friendly and high value-added Industry. Over 13,000 exhibitions are held every year around the world which contributes to getting foreign currency. Exhibition industry is closely related with culture and tourism and could be utilized as local and national development strategies and improve national brand image as well. Many countries try various efforts to invigorate exhibition industry by arranging related laws and support system. In Korea, more than 200 exhibitions are being held every year, but only 2~3 exhibitions are hosted with over 400 exhibitors and except these exhibitions most exhibitions have few foreign exhibitors. The main reason of weakness of domestic trade show is that there are no agencies managing exhibitionrelated statistics and there is no specific and reliable evaluation. This might cause impossibility of providing buyer or seller with reliable data, poor growth of exhibitions in terms of quality and thus service quality of trade shows cannot be improved. Hosting a lot of visitors (Public/Buyer/Exhibitor) is very crucial to the development of domestic exhibition industry. In order to attract many visitors, service quality of exhibition and visitor's satisfaction should be enhanced. For this purpose, a variety of real-time customized services through digital media and the services for creating new customers and retaining existing customers should be provided. In addition, by providing visitors with personalized information services they could manage their time and space efficiently avoiding the complexity of exhibition space. Exhibition industry can have competitiveness and industrial foundation through building up exhibition-related statistics, creating new information and enhancing research ability. Therefore, this paper deals with customized service with visitor's smart-phone at the exhibition space and designing mobile framework which enables exhibition devices to interact with other devices. Mobile server framework is composed of three different systems; multi-server interaction, server, client, display device. By making knowledge pool of exhibition environment, the accumulated data for each visitor can be provided as personalized service. In addition, based on the reaction of visitors each of all information is utilized as customized information and so the cyclic chain structure is designed. Multiple interaction server is designed to have functions of event handling, interaction process between exhibition device and visitor's smart-phone and data management. Client is an application processed by visitor's smart-phone and could be driven on a variety of platforms. Client functions as interface representing customized service for individual visitors and event input and output for simultaneous participation. Exhibition device consists of display system to show visitors contents and information, interaction input-output system to receive event from visitors and input toward action and finally the control system to connect above two systems. The proposed mobile framework in this paper provides individual visitors with customized and active services using their information profile and advanced Knowledge. In addition, user participation service is suggested as well by using interaction connection system between server, client, and exhibition devices. Suggested mobile framework is a technology which could be applied to culture industry such as performance, show and exhibition. Thus, this builds up the foundation to improve visitor's participation in exhibition and bring about development of exhibition industry by raising visitor's interest.

A Study on the Information Usage Behavior of Researchers in the Field of Ocean Science and Technology (해양과학기술 분야 연구자의 정보이용행태에 관한 연구)

  • Han, Jong Yup;Seo, Man Deok
    • Journal of the Korean Society for information Management
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    • v.31 no.1
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    • pp.163-187
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    • 2014
  • The purpose of this study is to explain information usage behavior of researchers in the field of ocean science and technology. The study mainly collected primary data for advancement of special library services as well as establishment of personalized information services based on personal characteristics such as age, education level, and area of research. The data collection was conducted for two weeks during January 2014, through a web survey to 348 researchers in national ocean research institutions in South Korea. Total of 115 researchers replied. The analysis showed that the most preferred type of information medium was a scholarly journal. Researchers used more foreign published journals compared to Korean ones, while favoring digital formats rather than printed ones. The top channels for information collection were 'web search' and 'affiliated libraries.' Most pointed out difficulties of data collection were 'lack of variety of digital resources in affiliated libraries' and 'reluctance to use charged information.' Key elements for satisfactory user experience were ranked in the order of 'digital library system,' 'library staff,' and 'library collection' and so on;which proves the close relationship between library service and information usage service satisfaction. The result of an assessment for demands in special libraries showed that 'personalized information search service,' 'project support service,' and 'research direction analysis service' should be implemented in the future.

Design and Performance Evaluation of a Scheduling Algorithm for Edge Node supporting Assured Service in High-speed Internet Access Networks (초고속 인터넷 접속망에서 보장형 서비스 제공을 위한 경계 노드의 스케줄링 알고리즘 설계 및 성능 분석)

  • 노대철;이재용;김병철
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.29 no.4C
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    • pp.461-471
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    • 2004
  • Recently, subscribers have strong desire to get QoS based personalized services in high-speed Internet access. Service providers have been rapidly replacing ADSL, cable broadband access networks with Metro-Ethernet based VDSL. But, it is difficult for Motto-Ethernet based broadband access networks to provide QoS based personalized services, because already deployed network elements cannot distinguish subscribers by specific traffic characteristics. In this paper, when the access network has tree topology, we show that it is possible to provide QoS for each downstream flow with only per flow traffic shaping at the edge node without QoS functions in access networks. In order to show that our suggested scheduling algorithm at the edge node can support the assured service in tree topology access networks, we evaluated its performance by simulation. The suggested scheduling algorithm can shape per-flow traffic based on the maximum bandwidth, and guarantees minimum bandwidth per flow by modifying the DRR scheduler. Simulation results show that congestion and loss in the access network elements are greatly reduced, TCP performance is highly enhanced and loss for assured CBR service flows is reduced by only shaping per-flow traffic at the edge node using our proposed scheduling algorithm.

The Big Data Analysis and Medical Quality Management for Wellness (웰니스를 위한 빅데이터 분석과 의료 질 관리)

  • Cho, Young-Bok;Woo, Sung-Hee;Lee, Sang-Ho
    • Journal of the Korea Society of Computer and Information
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    • v.19 no.12
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    • pp.101-109
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    • 2014
  • Medical technology development and increase the income level of a "Long and healthy Life=Wellness," with the growing interest in actively promoting and maintaining health and wellness has become enlarged. In addition, the demand for personalized health care services is growing and extensive medical moves of big data, disease prevention, too. In this paper, the main interest in the market, highlighting wellness in order to support big data-driven healthcare quality through patient-centered medical services purposes. Patients with drug dependence treatment is not to diet but to improve disease prevention and treatment based on analysis of big data. Analysing your Tweets-daily information and wellness disease prevention and treatment, based on the purpose of the dictionary. Efficient big data analysis for node while increasing processing time experiment. Test result case of total access time efficient 26% of one node to three nodes and case of data storage is 63%, case of data aggregate is 18% efficient of one node to three nodes.

Design and Implementation of Smart-Mirror Supporting Recommendation Service based on Personal Usage Data (사용 정보 기반 추천 서비스를 제공하는 스마트미러 설계 및 구현)

  • Ko, Hyemin;Kim, Serim;Kang, Namhi
    • KIISE Transactions on Computing Practices
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    • v.23 no.1
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    • pp.65-73
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    • 2017
  • Advances in Internet of Things Technology lead to the increasing number of daily-life things that are interconnected over the Internet. Also, several smart services are being developed by utilizing the connected things. Among the daily-life things surrounding user, the mirror can supports broad range of functionality and expandable service as it plays various roles in daily-life. Recently, various smart mirrors have been launched in certain places where people with specific goals and interests meet. However, most mirrors give the user limited information. Therefore, we designed and implemented a smart mirror that can support customized service. The proposed smart mirror utilizes information provided by other existing internet services to give user dynamic information as real_time traffic information, news, schedule, weather, etc. It also supports recommendation service based on user usage information.