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http://dx.doi.org/10.3743/KOSIM.2021.38.2.305

A Study on Information Needs and Behavior for the Development of Academic Library Services  

Kim, Hyeyoung (연세대학교 문헌정보학과)
Kim, Giyeong (연세대학교 문헌정보학과)
Min, Yoonkyung (연세대학교 대학도서관발전연구소)
Lee, Jee Yeon (연세대학교 문헌정보학과)
Publication Information
Journal of the Korean Society for information Management / v.38, no.2, 2021 , pp. 305-336 More about this Journal
Abstract
This study explored the user's information needs and information behavior for the development of academic library services. The content analysis of qualitative data showed that the in-depth interview participants have six types of information needs such as 'suitability, up-to-dateness, uniqueness, reliability, practicality, and convenience' while going through societal, educational, and research-related changes. Interview participants solved their information needs by acquiring the resources necessary for each individual's task through information behaviors using information media, human resources and the places. Each participant tried to solve his/her information problem through individual efforts based on their different media and information utilization capabilities. Based on the analysis, this study presented four directions in the development of academic library services. They are an personalized information literacy service, a space to meet the characteristics of information needs, an infrastructure platform for exchanging human resources, and an accessible support service for utilizing information media.
Keywords
information needs; information problem; information behavior; user needs; information media; information literacy;
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Times Cited By KSCI : 4  (Citation Analysis)
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