Journal of the Korean Society for information Management (정보관리학회지)

Korean Society for Information Management (한국정보관리학회)
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A Study on Information Needs and Behavior for the Development of Academic Library Services

대학도서관 서비스 개발을 위한 이용자 정보요구 및 정보행위 연구

  • 김혜영 (연세대학교 문헌정보학과) ;
  • 김기영 (연세대학교 문헌정보학과) ;
  • 민윤경 (연세대학교 대학도서관발전연구소) ;
  • 이지연 (연세대학교 문헌정보학과)
  • Received : 2021.05.25
  • Accepted : 2021.06.15
  • Published : 2021.06.30
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Abstract

This study explored the user's information needs and information behavior for the development of academic library services. The content analysis of qualitative data showed that the in-depth interview participants have six types of information needs such as 'suitability, up-to-dateness, uniqueness, reliability, practicality, and convenience' while going through societal, educational, and research-related changes. Interview participants solved their information needs by acquiring the resources necessary for each individual's task through information behaviors using information media, human resources and the places. Each participant tried to solve his/her information problem through individual efforts based on their different media and information utilization capabilities. Based on the analysis, this study presented four directions in the development of academic library services. They are an personalized information literacy service, a space to meet the characteristics of information needs, an infrastructure platform for exchanging human resources, and an accessible support service for utilizing information media.

본 연구는 대학도서관의 서비스 개발을 위해 대학을 둘러싼 환경에 대한 인식에 기반하여 이용자가 가진 정보요구와 정보행위를 탐색하였다. 질적 데이터의 내용분석 결과, 심층면담 참여자들은 사회, 교육, 연구 환경의 변화를 경험하면서, '적합성, 최신성, 고유성, 신뢰성, 현장성, 편의성'의 6가지 특성을 띠는 심층적 정보요구를 갖고 있었다. 참여자들은 정보요구를 해결하기 위해 정보매체와 인적자원, 그리고 장소매체를 활용하고 있었다. 이러한 정보행위를 수행하는 가운데, 참여자들의 신분이나 주제분야, 소속대학을 뛰어넘어 공통적으로 겪고 있는 정보문제로서 '개개인의 미디어·정보활용역량 차이, 대학간 자원인프라 격차, 저작권과 소통채널의 문제' 등을 발견하였다. 이에 본 연구는 대학도서관서비스 방향성으로 '개인화된 미디어·정보리터러시 서비스, 정보요구 특성에 부합하는 장소매체로서의 도서관, 인적교류장소로서 자원인프라플랫폼, 접근성 높은 정보매체 활용지원 서비스'를 제시하였다.

Keywords

Acknowledgement

본 연구를 위한 데이터 수집(인터뷰 및 녹취록 정리)에 도움을 준 연세대학교 대학도서관 발전연구소의 전정현, 채현수, 이고은, 정민지, 전지연, 이나리, 간준호, 서정선 연구원에게 감사드립니다.

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