• 디지털융복합연구
• /
• 제13권2호
• /
• pp.315-324
• /
• 2015

본 연구에서는 공대의 교과과정에서 흔히 요구되는 팀 활동에 대해 신입생들을 대상으로 팀 활동의 만족감과 관련 요인들을 분석하였다. 입문교과를 수강하는 신입생 64명을 대상으로 13개의 팀을 구성하여 총 5개의 개방형 과제를 통해 팀 활동을 수행하게 한 후 설문조사를 실시하였다. 팀 활동에 대한 전반적인 만족감은 팀의 성과에 긍정적인 영향을 미침을 확인할 수 있었다. 그러나 팀 만족도는 팀의 성과보다는 팀원의 활동 참여도와 팀원 간의 관계가 좋다고 인식하는 정도에 더욱 상관관계가 있음을 발견하였다. 학생들은 상호 배려하는 화목한 팀 분위기가 조성될 때 팀 활동의 만족감이 증가하며, 팀의 분위기가 성과보다 중요하다고 느끼고 있었다. 한편 팀원의 역할별 구성은 팀 활동의 만족도와 직접적인 관계가 없었으며, 또한 자율적인 팀 구성에 대한 선호도가 높음을 알 수 있었다. 이러한 결과를 바탕으로 학생들의 팀 활동 만족감이 극대화되도록 지원을 한다면 특히 최근 학제적 융복합 학습 환경에서의 팀 활동을 통한 교육적인 효과가 높아질 것으로 기대한다.

• 디지털융복합연구
• /
• 제15권3호
• /
• pp.87-98
• /
• 2017

커피 전문점 시장이 치열해지면서 커피 전문점들이 고객과의 관계를 형성하고 지속적 구매를 유도하는 것이 점점 중요해지고 있다. 그래서 커피 전문점 고객들은 재구매 의사 결정에 대한 이해를 통해 고객들에게 차별화된 서비스 및 마케팅 전략을 수립해야한다. 본 연구에서는 고객들의 재구매 의도를 형성하는 주요 요인으로 고객 만족, 인지된 전환 비용, 후회를 고려하였다. 특히 커피 전문점의 후회 경험이 소비자들의 재구매 의사 결정에 미치는 영향을 살펴보고자 하였다. 또한, 커피 전문점 선택 속성으로 커피 품질, 물리적 환경 품질, 서비스 인카운터 행동, 브랜드 신뢰를 고려하였으며, 이 선택 속성들이 고객 만족과 인지된 전환 비용에 미치는 영향을 살펴보았다. 제연구 분석 결과, 고객 만족과 인지된 전환 비용은 재구매 의도에 긍정적으로 유의한 영향을 미쳤지만, 후회는 재구매 의도에 부정적으로 유의한 영향을 미쳤다. 커피 품질과 물리적 환경 품질은 고객 만족과 인지된 전환 비용 모두 유의한 영향을 미치지 못했다. 서비스 인카운터 행동은 인지된 전환 비용에만 유의한 영향을 미쳤고, 브랜드 신뢰는 고객 만족과 인지된 전환 비용 모두에 유의한 영향을 미쳤다.

• 한국조경학회지
• /
• 제30권2호
• /
• pp.12-22
• /
• 2002

This study examines the visitors'evaluations of tourism resources in Insa-dong, which the Seoul metropolitan government has improved recently. This study adopted the method of Importance-Performance Analysis by collecting data through questionnaires. A random sampling of visitors to Insa-dong was conducted in June and July,2001. The survey included questions on the physical and psychological components of Insa-dong's tourism resources. In the case of physical components, eight factors(ancient arts shop, art gallery, atelier, calligraphy shop, pottery arts, traditional tea house, antique shop, traditional clothes) out of thirteen were categorized as 'keeping up the good work'. None of the Physical components was shown as 'low priority'or'possible overkill'. In particular, four factors(restaurant, heritage, Korean-style house and alley, traditional cultural festival) need to be impoved most urgently in terms of visitors'satisfaction. Survey results realize them as high priority in importance but low in performance, thereby designated as, 'concentrate here'. An image of the 'street' showed to be high in importance and identical in performance, so can be categorized between'keeping up the good work'and 'concentrate here'. The results show that unusual outdoor spaces and the festivals of Insa-dong have a significant meaning to the visitors. In the case of psychological components, three factors(general atmosphere experience of unusual atmosphere, appropriateness of stroll time) out of seventeen were categorized as 'keeping up the good work'. Ore factor (shopping) was designated as 'low priority'and not found to be 'possible overkill'. Thirteen factors (various events, possibility of various activity, various flood, richness of play, new experience, education cultural inheritance, parking facilities, resting places, green spaces, meeting places, guide map and information, cleanliness of facilities/convenience) need to be improved mast urgently in terms of visitors' fulfillment. They are perceived as areas of 'concentrate here'. This confirms that attractive events are essential for the recent visitor satisfaction. Furthermore, visitors are not satisfied with its amenity and acccss in Insa-dong despite the improvements. In conclusion, positive impressions, both physical and psychological, should be maintained while factors mentioned to be lacking should be prioritized in order of necessity to improve the image of Insa-dong and solutions need to be found and implemented. The results of this study would be helpful in the planning and management of nsa-dong considering the visitors'requirements.

• 한국치위생학회지
• /
• 제18권4호
• /
• pp.477-488
• /
• 2018

Objectives: The purpose of this study was to investigate career competency, tasks, and job satisfaction of public servants, public institutions, and researchers. Methods: The survey was conducted about career competency, job satisfaction, and satisfaction on work life. Next, they interviewed on the characteristics of each job by two or three dimensions. The following conclusions were obtained from July to August 2017. Results: Career competencies were GPA with 3.87, 818 points of TOEIC score, and ITQ certification. Public servants required the information on literacy skills for employment and job performance, while civil servants need more than one year of clinical experience in the dental hospital. The non-commissioned officer needed a written test and fitness training. The health insurance review and assessment center required more than one year of experience from general hospital or medical institutions. Researchers required a research career, language skill, and professors required research and teaching experiences with clinical experience more than three years. The main job tasks were as follows; for public servants, they were official document processing and community projects. For the civilian workers and military/noncommissioned officers, they were medical assistant and administrative works. The employees of the health insurance review and assessment service are examining the medical expenses and the medical examination, the researchers are experimenting, researching and writing articles, and the teaching staff are lecturing and conducting individual research. Conclusions: The results of job satisfaction survey showed that occupational satisfaction was the highest in civil servants, researchers, and teaching professions. Job security was the highest in health workers and health inspectors' evaluation centers, and time vacancy was the highest in civilian workers and military/noncommissioned officers. If you want to work in such an institution, you should prepare elements that match your basic literacy and job specific characteristics. And we should try to increase the satisfaction of work even after work.

• 한국응급구조학회지
• /
• 제14권1호
• /
• pp.47-63
• /
• 2010

Objective : The objective of this study was to survey the job-related empowerment and job satisfaction of 119 emergency medical technicians provide emergency patients with first aid, to examine the correlation between their empowerment and job satisfaction, and to provide basic materials for developing programs to enhance 119 emergency medical technicians' empowerment and job satisfaction. Methods : The survey was conducted with 249 119 emergency medical technicians working at fire stations in an area of Gyeonggi-do during the period from June 26 to August 21, 2009. Using SPSS 14.0 program, we obtained frequencies percentages, means, and standard deviations, and performed independent two sample t-test, one way ANOVA, and Pearson correlation analysis, and Cronbach's ${\alpha}$. Results : 1) The mean score of the subjects' empowerment was 3.32, and that of their job satisfaction was 2.94. 2) As to difference according to general characteristics, no statistically significant difference was observed in empowerment but job satisfaction was statistically significantly different according to gender(t = 2.296, p = .023). 3) As to difference according to job related characteristics, empowerment was significantly different according to license type(F = 3.767, p = .011), and job satisfaction was statistically significantly different according to position(t = 3.222, p = .042), fire fighting experience(t = 2.689, p = .035), and first aid experience(t = 3.991, p = .007). 4) Empowerment was in a positive correlation with job satisfaction(r = .502, p = .000) in general, and by the sub areas of job satisfaction, the correlation with empowerment was high in order of job itself(r = .695, p = .000), interaction area(r = .493, p = .000), organizational demand area(r = .328, p = .000), working condition area(r = .153, p = .015), and wage area(r = .137, p = .031). By the sub areas of empowerment, the correlation with job satisfaction was high in order of significance(r = .424, p = .000), influence(r = .397, p = .000), competence(r = .372, p = .000), and self determination(r = .259, p = .000). Conclusion : The 119 emergency medical technicians' empowerment was in a high correlation with their job satisfaction, and had a strong effect on it. This suggests that 119 emergency medical technicians' job performance can be enhanced by improving their empowerment. These results are expected to be useful in making human resource management plans to enhance 119 emergency medical technicians' job satisfaction by empowering them.

• 임상간호연구
• /
• 제23권1호
• /
• pp.110-119
• /
• 2017

Purpose: The purpose of this study was to test validity and reliability of the Korean-Sieloff King Assessment of Group Outcome Attainment within organization in Korea (K-SKAGOAO), and also to explore the relationship of Korean nursing group power and job satisfaction, organizational commitment, organizational performance. Methods: Participants were 481 nurse managers, nurse unit managers or staff nurses with over 7 years experience. Data were collected by post mail and analyzed using descriptive statistics, ANOVA, Kruskal-Wallis test, Tukey test, and Spearman's correlation. Results: Content Validity Index was over .82 and Cronbach's ${\alpha}$ coefficient for the K-SKAGOAO was .97. The mean score for Korean nursing group power was 136.77 among the total participants, 139.89 among nurse managers, 136.74 among nurse unit managers and 132.47 among staff nurses. These results showed high nursing group power in Korea nursing organization in hospitals. There was also a significant difference according to nurse position (p=.003). Korean nursing group power was positively related to job satisfaction, organizational commitment, and organizational performance. Conclusion: Findings show that the K-SKAGOAO has validity and reliability. Nursing groups can use the K-SKAGOAO to evaluate the nursing group power of each nursing organization and to develop strategies to improve nursing power and nursing outcomes.

• 한국환경생태학회지
• /
• 제32권5호
• /
• pp.532-540
• /
• 2018

중요도-만족도 분석방법은 만족도 향상을 위해 관리 우선순위를 선정할 수 있는 간단하고 효과적인 방법이다. 본 연구는 이중에서 IPA-Kano 모델을 적용하여 천연기념물의 방문 만족 속성과 관리 방안을 연계하고 방문 만족도 향상을 위한 관리 개선 우선순위 선정을 목적으로 한다. 방문 만족 속성 14개를 기본요소, 실행요소, 매력요소로 구분하고 요소별 성취도(만족도)에 따른 개선 우선순위를 도출하였다. 서천 마량리 동백나무 숲 관리의 기본요소는 '자연환경', '안내소 안내직원'이며, 중요 실행요소에는 '아름다운 경관', '탐방시설', '숲의 관리상태', '접근성', '역사문화자원'이 해당된다. 매력요소는 '천연기념물의 가치', '주변 관광지', '적정 입장료'로 나타났다. 성취도에 따른 개선 우선순위는 '안내소 안내직원' > '접근성' > '자연환경' > '탐방시설', '역사문화자원', '숲 관리상태', '아름다운 경관' > '적정입장료', '주변 관광지' > '천연기념물의 가치' 순으로 나타났다. 연구결과를 바탕으로 천연기념물 관리 시 한정된 자원과 예산, 인력을 효율적으로 배치하기 위한 우선순위를 제안하였다.

• 한국컴퓨터정보학회논문지
• /
• 제25권12호
• /
• pp.305-313
• /
• 2020

본 논문은 외식프랜차이즈 가맹점의 배달 앱 이용속성이 만족도, 경영성과, 재이용의도에 어떠한 영향을 미치는가를 분석하고, 프랜차이즈 본사에서 가맹점에서 배달 앱의 가맹점 서비스가 어떠한 방식으로 이루어져야 하는지를 목적으로 배달 앱 지원방안을 제안하고자 한다. 본 연구에서는 외식 프랜차이즈 가맹점 중 배달 앱을 이용한 경험이 있는 가맹점 212명을 대상으로 설문하였다. 연구가설의 검증을 위해 단일 회귀분석, 다중회귀 분석하여 변수간의 관계를 검증했다. 연구결과 첫째, 외식 프랜차이즈 가맹점 배달 앱 이용속성이 만족도에 긍정적 관계가 있는 것으로 나타났다. 둘째, 외식 프랜차이즈 가맹점 배달 앱 이용속성이 경영성과에 긍정적 관계가 있는 것으로 나타났다. 셋째, 만족도는 경영성과에 영향을 미치는 것으로 나타났다. 넷째, 만족도는 재이용 의도에 영향을 미치지 않는 것으로 나타났으며, 경영성과는 재이용 의도에 긍정적 영향을 미치는 것으로 나타났다. 외식 프랜차이즈 가맹점의 원활한 배달 앱 이용을 위해, 지속적 관리와 합리적 가격정책을 통해 가맹점의 이용만족도를 높여야 하고, 프랜차이즈 본사에서는 배달 앱 기업과의 효과적인 협업을 통해 가맹점 매출 활성화에 기여할 수 있을 것이다.

• 대한디지털의료영상학회논문지
• /
• 제14권1호
• /
• pp.13-20
• /
• 2012

In a normal x-ray examination, the cooperation of a patient in positioning greatly influences the improvement of work performance, the quality of the images and the reduction in time spent on the examination. An attempt was made to discover the connection between an examination information printout and the effects of the examination by informing the patient before the examination on the examination positions in order to increase the level of cooperation by the patient and by surveying the degree of satisfaction of the patient during the examination proceedings. An examination information printout was prepared on five positions that patients consider to be difficult while receiving normal x-ray examinations and were shown to 257 male and female patients between the ages of 30 to 79 who had visited this hospital between January 1 to February 29, 2012 or to a person who had accompanied the patients before the examination to research the degree of satisfaction regarding the printout. In addition, the examination explanation printout was given to Radiologic Technologists with over 1 year experience in this hospital to use while taking the x-rays and the degree of satisfaction was surveyed and it was examined if the increase of the degree of satisfaction had an effect on the reduction in the examination time. The patients who utilized the examination information printout revealed results of approximately a 7.8% higher degree of satisfaction among the patients who had previous experience receiving x-ray examinations compared to those were having an x-ray for the first time. In the age groups between 30 to 70 years of age, the age group in the 30's revealed the lowest level of satisfaction at approximately 69% and the group in the 50's showed the highest degree of satisfaction of 87.94%. In the survey of the Radiologic Technologists, 85% responded that they were satisfied. In the question that stated "Will the examination information printouts reduce the time involved in unnecessary conversations with the patients?," the responses showed a 95% degree of satisfaction. The degree of satisfaction was high over the examination information printout by both the patients and the Radiologic Technologists. Although the effects of examination time reduction varied based on the ages of the patients and physical conditions that they were in and could not be given measurement values, it was able to be seen through the survey that reduction of the unnecessary communication between the patient and the Radiologic Technologists contributed to the increase in the degree of satisfaction. As a result, both the patients and the Radiologic Technologists had an increased degree of satisfaction over the examination information printout and it was possible for improvements to be made in the quality of medical service provided as well. Nevertheless, it is considered that a more developed manual in terms of quality and quantity must be produced using a more systematic approach and design.

• 교육시설 논문지
• /
• 제23권2호
• /
• pp.11-18
• /
• 2016

University dorm basically provides basic housing functions to students, however, it is very important in a sense that it provides students with various functions such as information exchange, cultural experience and learning environments as well. Additionally, continuous effort to improve users' satisfaction and living environments are needed due to the fact that physical environments of dorm facilities have higher impact on students. However, Many students are not satisfied with the physical environment of university dorms and also there is lack of systematic information whereas various functions are required by students. Therefore, the main objective of this research is to suggest the direction of FM services in order for improving students' satisfaction on the university dorm facilities in Korea. Precedent studies regarding the satisfaction or performance evaluation of dorm facilities have been extensively analyzed to extract the dissatisfaction factors that scored below the middle 50%. Secondly, for satisfaction improvement, Korean Standard for Facility Management(KS_FM) have been matched with those extracted dissatisfaction factors to suggest the direction of FM services by rules and regulations review and best practice studies. This research will be useful for university dorm facility managers in planning strategic FM and providing effective FM services to students.