• 한국조리학회지
• /
• 제19권2호
• /
• pp.111-129
• /
• 2013

본 연구에서는 호텔 종사원의 직무스트레스와 소진, 반생산적 행동과의 유기적인 인과관계를 고찰하였으며, 이러한 인과관계에서 종사원의 조절초점에 따른 조절효과를 추가적으로 검증하였다. 서울지역 특급 호텔 종사원 362명을 대상으로한 표본을 바탕으로 분석하였으며, 연구결과, 종사원의 직무스트레스는 소진에 유의한 영향을 주었고, 소진은 반생산적행동에 유의한 영향을 주는 것으로 나타났다. 따라서 종사원이 근무 상황에서 자신의 직무에 대한 스트레스가 높아지면 소진이 일어나고 이로 인해 반생산적 행동의 경향도 높아지게 되는 것으로 추측된다. 더불어 종사원의 소진과 반생산적 행동 사이의 인과관계에 있어서 종사원의 조절초점 중 예방 초점이 유의미한 조절효과를 보이는 것으로 조사되었다.

• 간호행정학회지
• /
• 제2권1호
• /
• pp.141-150
• /
• 1996

As the medical markets have gradually changed from suppliers' markets to consumers' ones, the demands for consumer-centered strategies of hospital management and marketing, improved medical services, etc., have been increasing. Under such circumstances, this study was aimed at evaluating the marketing policies of our hospitals centering around the internal, cxternal and mutual marketing for consumers, and thereby presenting more influential strategies for hospitals. For this purpose, the employees and patients of a third stage general hospital in Seoul were surveyed by means of a questionnaire. All in all, 285 patients and 284 employees answered the questionnaire. The results of the survey can be summarized as follows : First, patients come to a hospital directly, according to rumors or being introduced by its employee. Second, the important factors determining patients' choice of a hospital are facility, medical staff, traffic and employee. Other factors are patient's age, living area, distance between patient's house and hospital, etc. Third, patients' perception of a hospital affects their choice of the hospital. Fourth, employees and patients perceive differently the marketing strategies of the hospital. Fifth, well-planned marketing strategies may change some sources of inconveniences into those of conveniences. Based on the above findings, effective marketing strategies for gonoral hoopitale can be presented as followes. 1. The poblic relations of hospital should be established first with visiting patients and employees. 2. The marketing strategies should be-based on the factors determing patient's preferences for hospital. 3. The marketing strategies should be flcxiblc enough to complement the weak points of the hospital. 4. The marketing strategies should be directed towards the improved medical services as well as mutual actions between consumers and employccs. 5. The marketing strategies should take into consideration employees perception and thus induce their voluntary participation. All in all, the study may be limited in that its results cannot be easily generalizod due to its small size, patients' variublcs rather than qualitative medical services are primarily reviewed, and that it depended on a straight forward questlonnaire survey.

• 벤처창업연구
• /
• 제9권5호
• /
• pp.181-192
• /
• 2014

본 논문은 수도권(서울, 경기, 인천) 50인 미만의 중소기업 법정관리회사의 근로자 134명을 대상으로 그들의 고용불안과 직무스트레스가 이직의도에 미치는 영향과 변수들 간의 관계를 살펴보았다. 자료 분석을 위하여 SPSS V.21을 이용하였으며 각 변인별 상관관계 및 인과관계 분석을 위해 이변량상관분석 및 단순 다중회귀분석을 하였고 매개효과성 검증과 사후검증으로 소벨검증(sobel test)을 활용하였다. 연구 결과, 중소기업법정관리회사의 고용불안과 직무역할스트레스는 스트레스지각이나 이직의도에 직접적인 영향을 미칠 뿐만 아니라 스트레스지각과 이직의도 관계에서도 간접적인 영향을 미친다는 결과를 얻었다. 이는 중소기업 법정관리회사의 근로자에 대한 스트레스관리와 인적 자원관리에 시사점을 제공하고 법정관리회사의 근로자를 대상으로 고용불안과 직무 스트레스에 대한 연구를 처음으로 시도하였다는 데 연구의 의의가 있다.

• 한국철도학회논문집
• /
• 제10권4호
• /
• pp.451-456
• /
• 2007

Organizational abilities which assure human resource of excellent quality in enterprise and organization, manages human resource effectively and systematically will be depended on the performance and successful or not of enterprise. The organization which readies to accept changes will survive, the organization makes full use of changes to opportunity and strategy will be a winner. Now when the environment of enterprise is uncertain and environment of management changes, organization should manage HRM in strategic point of view to maintain persistent competition superiority. We investigated how outsourcing affected on organizational performance perception according to inducting BSC from the employees of metro. As a result of the investigation, outsourcing is perceived importantly in study, growth, internal process point of view, but didn't perceived in finance and customer. We guessed that outsourcing would be perceived importantly in financial point of view as a cost reduction. In 5 years from the beginning of metro, it seemed to be perceived importantly, as organizations grow older, perceptions of outsourcing are perceived low because of stabilization of organization and labor's resistance. It is why that the more outsourcing is performed, the more reduction of organization and decrease of employees is expected as much as cost reduction.

• 보건의료산업학회지
• /
• 제4권2호
• /
• pp.47-61
• /
• 2010

The main purpose of this study is to derive the implications for managing effectively the leadership of hospital organization, by analyzing the effect of hospital employees' perception of the types of leadership on the organizational efficacy, and the controlling effect of individual and organizational characteristics. To test the model, survey was conducted using structural and self-administering questionnaires for 400 employees of the hospitals that have over 100 beds, in Seoul, Busan, Daegu, and Ulsan, from 29 March to 17 April, 2010, and 310 were used in final analysis. The results of the study suggest that the management methods to build the innovating leadership of managers are required in order to raise the organizational efficacy, and that searching of the methods to improve the achievement desire, self-esteem, and locus of control is required in order to maximize the effect of the innovating leadership.

• 한국지역사회생활과학회지
• /
• 제11권1호
• /
• pp.9-18
• /
• 2000

The purposed of the study was to assess customer satisfaction concerning foodservice quality characteristics by using developed DINESERV model for university employee foodservices. Specially, it was intended to develop the tool which assesses the differences between customer importance and perceptions of customer with actual foodservice delivery by university employee foodservices. Questionnaires were distributed to 300 un9iversity employees. Total 230 university employees responded with a usable response rate of 67.7%. Statistical data analysis was completed using SAS programs for descriptive analysis and t-test. The results of the study are as follows: 1) Employees´first choice was distance when they select foodserveices. They answered their preference as the first factor when they order menu in the foodservices. The first complain factor concerning university foodservices was the taste of food. 2) Customers did not satisfied with the foodservice quality of university employee foodservices. Importance mean score of service quality was 3.81 out of 5 but percption mean score of service quality was 3.10. Importance mean score of food quality was 4.11 out of 5 but perception mean score of food quality was 2.96. 3) Customers´satisfaction of service quality by dimensions were as following order: assurance > reliability > responsiveness > empathy > tangibles. And customers´satisfaction of food quality by dimensions were as following order: nutrition > food > price > sanitation. There were no significant difference about customer satisfaction between contracted management and self-operated.

• 한국식품조리과학회지
• /
• 제22권5호통권95호
• /
• pp.565-572
• /
• 2006

The purpose of this study was to evaluate the sanitary management of hotel employees in Seoul. The results were summarized as follows : The total mean of sanitary management perception by factor was 3.91${\pm}$0.62, in which personal sanitation, property management, environment and facility factors were, in order, 3.99${\pm}$0.82, 3.91${\pm}$0.75, 3.90${\pm}$0.86 and 3.85${\pm}$0.82, respectively. This study showed that there was a significant difference in the perception of sanitary management among environment, facility and property management by age based on general characteristics. While there were no differences by hiring type, there was a significant difference among environment, facility and property management with personal sanitation factor according to the employee’s career path. There was also a significant difference between property management and personal sanitation factor according to hotel management style. In addition, a significant difference was observed among environment facility and property management with personal sanitation factor according to work place. In conclusion, it is imperative to continue educational programs for sanitary management by career, work place and management style in order to improve sanitary management of hotel employees’.

• 벤처창업연구
• /
• 제10권6호
• /
• pp.121-132
• /
• 2015

본 연구는 CSV의 진정성이 사회공헌활동에 의해서 종업원의 직무만족도에 긍정적인 영향을 주는지와, 그 동안 CSV에 대한 연구에서 등한시 되던 조직 동일시를 조절변수로 하여 그 영향이 직무만족도에 긍정적으로 미치는가를 확인하는데 목적이 있다. 본 연구는 이를 위하여 대기업에 재직 중인 회사원과 일부 중견기업 및 중소기업의 직원들을 대상으로 설문조사를 실시하였으며, 연구를 위해서 도출된 사회공헌활동은 공익활동과 기업이익활동으로 분류하고, 그 기저에 내포되어 있는 사회공헌활동에 대한 종업원의 정당성 인지를 도덕적 정당성 지각과 실용적 정당성 지각으로 나누어서 4가지의 변인이 제시되었으며, 제시된 변인이 종업원 직무만족도에 긍정적 영향을 주는지와, 조절변구인 조직 동일시는 조절효과가 있는지를 검증해 보았다. 그 결과는 첫째, CSV의 진정성은 공익활동에 긍정적 영향을 주어서 종업원의 도덕적 정당성 지각에 정(+)의 영향을 주는 것으로 나타났으나, 종업원의 직무만족도에는 영향을 주지 않는 것으로 나타났으며, 이로 인하여 도덕적 정당성 지각과 직무만족도 사이의 조절효과를 검증할 수 없었다. 둘째, CSV의 진정성은 기업이익 활동에 긍정적 영향을 주어서 종업원의 실용적 정당성 지각에 정(+)의 영향을 주는 것으로 나타났으며, 이로 인하여 종업원의 직무만족에 긍정적 영향을 미치는 것으로 나타났다. 그리고 조절변수인 조직 동일시는 실용적정당성 지각과 직무만족도 사이에서 조절효과가 있는 것으로 검증되었다. 본 연구결과를 통해 공익활동에 의한 종업원 직무만족도 제고를 위해서는, 공익활동은 기업이 추구하는 전략적 목표라는 인식을 직원들에게 각인시켜줄 수 있는 기업문화의 정착이 필요하다는 것을 알 수 있다.

• 한국항행학회논문지
• /
• 제14권6호
• /
• pp.935-950
• /
• 2010

본 연구는 정보보안 거버넌스(Information Security Governance)의 구성 요소인 리더십과 거버넌스, 보안 관리 조직, 보안 정책, 보안 프로그램 관리, 사용자 보안 관리, 기술적 보안과 조직 구성원의 보안 인식과 보안 행위 간의 관계를 가설 검증과 최적 모델 분석을 통해 요소간의 관계를 검증하였으며, ISG 확립을 위한 효과적인 방향을 제시하였다.

• 지식경영연구
• /
• 제13권4호
• /
• pp.31-54
• /
• 2012

This study examines whether employees' legitimacy perceptions of corporate social responsibility (CSR) affect their organizational citizenship behavior (OCB). It also investigates whether CEO's visionary leadership can moderate this causal relationship. CSR legitimacy is defined in the current study as employees' personal beliefs about the appropriateness of corporate CSR activities. In fact, employees evaluate the appropriateness of CSR activity based on its consistency with corporate philosophy (e.g. corporate mission, vision, and values) which functions as employees' referencial belief structure. If CSR activity is perceived as one of firm's effort to fulfill its mission, vision, and values, which means that espoused theory and theory-in-use of CSR activity are congruent, employees will consider firm's CSR activity as legitimate. If, however, employees think that CSR activity is not congruent with firm's mission, vision, and values, which means that espoused theory and theory-in-use of CSR activity are inconsistent, they will perceive that CSR activity of their firm is not legitimate. In the current study, we propose that employees who perceive that the CSR activity of their firm is legitimate are more likely to engage in OCB. In addition, we hypothesize that CEO's visionary leadership can strengthen the positive effect of employees' perception of CSR legitimacy on their OCB. We tested these hypotheses with the sample of 383 employees from 32 companies listed on DJSI (Dow Jones Sustainability Index) Korea 2009. We employed the HLM (hierarchical linear modeling) program to decompose the multi-level random effects. We found that CSR legitimacy perceptions of employees increase employees' OCB and that CEO's visionary leadership moderates this relationship. We discussed implications of these findings in more detail.